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Job DescriptionABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must currently be authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking a Senior Technical Support Analyst to provide application support for our customers' reported complex issues for our suite of pharmacy and patient communication products. This person must have advanced skills with troubleshooting complex applications to a root cause level, an eagerness to innovate and contribute to a strong team environment, and genuine interest and enthusiasm with working directly with customers to build relationships, understand their expectations and delight them with results. This is a full-time, in-office role (Monday-Friday) based in our high-energy Wayne, Pennsylvania office. Join a team where you'll build your network, gain foundational business acumen, and enjoy the perks of working in an in person, collaborative environment. Responsibilities • Advanced Application Support: Deliver high-level technical assistance for intricate application-specific challenges, ensuring comprehensive resolution., • Root Cause Analysis & Troubleshooting: Conduct deep-dive diagnostics on proprietary and third-party software to identify and remediate underlying system issues., • Systems Maintenance & Remote Administration: Execute software deployments and utilize remote access tools to perform system maintenance and resolve onsite technical disruptions., • Knowledge Management & Mentorship: Serve as a Subject Matter Expert (SME), maintaining technical documentation and providing guidance to the broader support team., • Incident Diagnosis & Resolution: Utilize advanced problem-solving frameworks to interpret technical reports and implement effective solutions., • Service Continuity & Efficiency: Independently resolve technical problems and efficiently and effectively manage the full resolution lifecycle independently to minimize customer downtime and ensure business continuity., • Senior Tier Escalations: Act as the final point of escalation for high-priority or unresolved technical cases, performing expert-level root cause analysis.Requirements, • Education & Experience: Bachelor’s in CS/IT or equivalent experience, plus 5+ years in advanced technical support or customer-facing roles., • Technical Troubleshooting & Analysis: Advanced root-cause analysis and problem-solving skills, with the ability to resolve complex issues independently and mentor team members., • Communication & Client Relations: Exceptional verbal and written communication skills; able to translate technical concepts for non-technical users., • Software & Tool Proficiency: Expertise in ticketing systems, remote assistance tools, OS environments, and standard third-party applications., • Operational Excellence: Strong time management and multitasking abilities in fast-paced environments; detail-oriented and collaborative.

Job Description IT Help Desk Support Analyst Hybrid Schedule: On-site 1 days per week (Thursdays) - Center City Philadelphia Shift: 9AM-5:30PM; 10:30AM-7:30PM (during training first 6 months) No visa sponsorship at this time Our client, a top tier financial services company is seeking a skilled IT Help Desk Support Analyst to join their dynamic team, providing technical support and assistance to clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately, while assigning more complex problems to senior level support. This role requires a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment, collaborating with team members to resolve IT issues efficiently and effectively. Responsibilities: • Tier 1-2 first-line technical support, • Troubleshoot and resolve potential hardware, software, and network issues promptly and accurately., • Log all support requests and maintain detailed records of troubleshooting steps and resolutions., • Escalate complex issues to appropriate IT teams or vendors, ensuring timely resolution., • Install, configure, and maintain desktops, laptops, printers, and other IT equipment., • Assist with user account management, including password resets and access permissions., • Conduct software installations, updates, and patches as required., • Collaborate with colleagues to develop and maintain knowledge base articles and support documentation., • Provide training and guidance to end-users on IT systems and best practices., • Assist with IT projects and initiatives as assigned by management. Requirements: • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Proven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry., • Strong knowledge of Windows operating systems and proficiency in Microsoft Windows 10/11, Office 2016 / O365, including Outlook, Excel, Word, and PowerPoint., • Familiarity with ticketing systems, ideally ServiceNow. and IT service management best practices., • Demonstrated excellent troubleshooting and problem-solving skills., • Outstanding customer service and communication skills, both verbal and written., • Demonstrated ability to work independently and collaboratively in a team environment., • Flexibility to work on-site in Center City, Philadelphia, two days per week., • Ability to efficiently handle 40 - 60 technical and non-technical calls per day., • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are a plus.

Job Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: • Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner., • Evaluate documented resolutions and analyze trends for ways to prevent future problems., • Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue., • Build rapport and elicit problem details from service desk customers., • Prioritize and escalate problems (when required) to the appropriately experienced technician., • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution., • Apply diagnostic utilities to aid in troubleshooting., • Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution., • Identify and learn appropriate software and hardware used and supported by the organization., • Install software., • Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests., • Knowledge of basic computer hardware, software, and peripherals including but not limited to:, • Windows 10, • Office 365, • SharePoint, • Virtual Desktops, • iPhone / iPad support, • Active Directory administration, • Microsoft System Center Configuration Manager (SCCM), • Printers / Copiers, • Working knowledge of a range of PC, network, and system diagnostic utilities., • Exceptional written and oral communication skills., • Proficiency in both English and Spanish is preferred., • Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills., • Strong documentation and troubleshooting skills.

The Disclosure Desk Analyst reviews and delivers loan disclosure documents, ensuring accuracy and timeliness in compliance with relevant lending laws, while delivering excellent customer service. Hours/Days: 5pm-9pm Eastern Time/Monday - Friday. Prepare and deliver loan disclosures within establishe

Job DescriptionCyber Security Analyst III– Secret Clearance | Philadelphia, PA Cambridge International Systems, Inc. Join a dynamic global team united by shared values: commitment, integrity, and perseverance. At Cambridge, you’ll work alongside top talent worldwide, tackling some of today’s most complex and critical challenges in defense and security. We are currently seeking a Cyber Security Analyst to support operations in Philadelphia, PA. This is a full-time, CONUS position requiring an active DoD Secret clearance. What You’ll Do As a Cyber Security Analyst, you will play a critical role in planning and implementing comprehensive security measures to safeguard computer systems, networks, and sensitive data from unauthorized access, data loss, and service interruptions, that serve U.S. government missions. You will: • Plans and implements security measures to protect computer systems, networks, and data from loss and service interruptions., • Analyzes and documents security risks, breaches, and other cyber security incidents and the damage they cause., • Develops and implements a network disaster recovery plan and oversees the monitoring of the computer networks for security issues., • Installs and operates security software and measures to protect systems and information infrastructure, including firewalls and data encryption programs., • Collaborate with the security team to perform tests and find network weaknesses., • Assesses data collections/ tools via ACAS, • Experience utilizing HBSS, web content filters, SIEM, and firewall systems, • Works with management to develop best practices., • Researches and keeps current on the latest IT intelligence technologies, trends, and security standards.What You’ll Bring Required Qualifications: • Education & Experience:, • This position requires a Bachelor’s degree in Computer Science, Information Technology or an equivalent Science, Technology, and Engineering & Math (STEM) degree and 6+ years of experience; years of experience may be substituted in lieu of degree., • DoD 8570.1-M Security+ required; CISSP, CASP+ or similar IAT lvl. III highly preferred., • IAM level II required, • Assist End Customer in attaining and maintain DOD, DON, and NAVSEA continuous inspection readiness posture, • 6+ years of performing analysis of logs and events., • 6+ years of automating processes through scripting and assessing impacts, • 6+ years of Windows Administration or Engineering experience., • Experience with the following publications NIST 800-53/A, NIST 800-37, CNSS 1253, NIST 800-60 Rev I&II, ECSM series, • Development of SCTMs, POA&M’s, Vulnerability Reports and CSSP tool implementation highly preferred., • Categorization experience and familiarity with assisting stakeholders evaluate risk and develop Concept of Operations artifact(s) to develop various ATO packages., • MCP, MCITP, MCSA, MCSA on Windows 2000 or higher strongly preferred., • Some demonstrated experience either operating, administering, or testing Linux preferred., • Experience with EMass & MCCAST (and other software tools) highly preferred., • 6+ years of RMF experience., • Experience for implementing and mapping RMF lifecycle to project lifecycles., • Must have a current and active DoD Secret security clearance., • Up to 25% travel, both CONUS and OCONUS may be required; some overnight stays possible., • Must have an active passport to support OCONUS travel Work Environment, • Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.Office setting:, • Primarily an office-based role in Philadelphia, PA, • Standard desk/computer work with flexibility for walking and movement on site, • Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday., • Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc., • May be required to travel short distances to offices/conference rooms and buildings on site., • This position requires long hours and/or nights/weekend work., • This position requires long periods of sitting or standing., • This position requires communicating with others verbally and/or written., • This position requires working in a stressful environment., • This position requires dealing with conflict., • This position works under pressure and with strict deadlines., • Employment is contingent upon successful background investigation, • Medical, dental, vision, life, accident, and critical illness insurance, • 401(k) immediate vesting and match, • Paid time off and company holidays, • Generous tuition & training support, • Relocation assistance, • Sign-on and performance-based bonuses, • Employee referral program About Cambridge International Systems At Cambridge, we recognize innovation and agility grow through teamwork. By working collaboratively, listening proactively, and engaging across functions we create solutions that build on the best ideas our employees bring to the table. We are committed to one another, to persevere in order to get the job done, and to do so with integrity every time. Learn more at . We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to any protected status under applicable law or other similar factors that are not job-related. We encourage all qualified individuals to apply for employment. Selected applicants may be subject to a background investigation and/or education verification. We provide reasonable accommodation for qualified individuals with disabilities in accordance with federal, state, and local law. If you require a reasonable accommodation to participate in the application process or to perform the essential functions of the position, please contact our Recruiting Team at . 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Job DescriptionCybersecurity Analyst II– Secret Clearance | Philadelphia, PA Cambridge International Systems, Inc. Join a dynamic global team united by shared values: commitment, integrity, and perseverance. At Cambridge, you’ll work alongside top talent worldwide, tackling some of today’s most complex and critical challenges in defense and security. We are currently seeking a Cybersecurity Analyst to support operations in Philadelphia, PA. This is a full-time, CONUS position requiring an active DoD Secret clearance, What You’ll Do As a Cybersecurity Analyst, you will play a critical role in planning and implementing comprehensive security measures to safeguard computer systems, networks, and sensitive data from unauthorized access, data loss, and service interruptions, that serve U.S. government missions. You will: • Plans and implements security measures to protect computer systems, networks, and data from loss and service interruptions., • Analyzes and documents security risks, breaches, and other cyber security incidents and the damage they cause., • Develops and implements a network disaster recovery plan and oversees the monitoring of the computer networks for security issues., • Installs and operates security software and measures to protect systems and information infrastructure, including firewalls and data encryption programs., • Collaborate with the security team to perform tests and find network weaknesses., • Assesses data collections/ tools via ACAS, • Experience utilizing HBSS, web content filters, SIEM, and firewall systems, • Works with management to develop best practices., • Researches and keeps current on the latest IT intelligence technologies, trends, and security standards.What You’ll Bring Required Qualifications: • Education & Experience:, • This position requires a Bachelor’s degree in Computer Science, Information Technology or an equivalent Science, Technology, and Engineering & Math (STEM) degree and 3+ years of experience; years of experience may be substituted in lieu of degree., • DoD 8570.1-M Security+ required; CISSP, CASP+ or similar IAT lvl. III highly preferred., • IAM level II required, • Assist End Customer in attaining and maintain DOD, DON, and NAVSEA continuous inspection readiness posture, • 3+ years of performing analysis of logs and events., • 3+ years of automating processes through scripting and assessing impacts, • 3+ years of Windows Administration or Engineering experience., • Experience with the following publications NIST 800-53/A, NIST 800-37, CNSS 1253, NIST 800-60 Rev I&II, ECSM series, • Development of SCTMs, POA&M’s, Vulnerability Reports and CSSP tool implementation highly preferred., • Categorization experience and familiarity with assisting stakeholders evaluate risk and develop Concept of Operations artifact(s) to develop various ATO packages., • MCP, MCITP, MCSA, MCSA on Windows 2000 or higher strongly preferred., • Some demonstrated experience either operating, administering, or testing Linux preferred., • Experience with EMass & MCCAST (and other software tools) highly preferred., • 3+ years of RMF experience., • Experience for implementing and mapping RMF lifecycle to project lifecycles., • Must have a current and active DoD Secret security clearance., • Up to 25% travel, both CONUS and OCONUS may be required; some overnight stays possible., • Must have an active passport to support OCONUS travel Work Environment, • Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.Office setting:, • Primarily an office-based role in Philadelphia, PA, • Standard desk/computer work with flexibility for walking and movement on site, • Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday., • Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc., • May be required to travel short distances to offices/conference rooms and buildings on site., • This position requires long hours and/or nights/weekend work., • This position requires long periods of sitting or standing., • This position requires communicating with others verbally and/or written., • This position requires working in a stressful environment., • This position requires dealing with conflict., • This position works under pressure and with strict deadlines., • Employment is contingent upon successful background investigation, • Medical, dental, vision, life, accident, and critical illness insurance, • 401(k) immediate vesting and match, • Paid time off and company holidays, • Generous tuition & training support, • Relocation assistance, • Sign-on and performance-based bonuses, • Employee referral program About Cambridge International Systems At Cambridge, we recognize innovation and agility grow through teamwork. By working collaboratively, listening proactively, and engaging across functions we create solutions that build on the best ideas our employees bring to the table. We are committed to one another, to persevere in order to get the job done, and to do so with integrity every time. Learn more at . We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to any protected status under applicable law or other similar factors that are not job-related. We encourage all qualified individuals to apply for employment. Selected applicants may be subject to a background investigation and/or education verification. We provide reasonable accommodation for qualified individuals with disabilities in accordance with federal, state, and local law. If you require a reasonable accommodation to participate in the application process or to perform the essential functions of the position, please contact our Recruiting Team at . 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