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Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description Contract IT–AV Break/Fix Engineer MUST be local to New York City, 100% Onsite The IT–AV Break/Fix Engineer provides hands-on onsite support, troubleshooting, repair, maintenance, and operational continuity of corporate audiovisual systems across the companies locations. The role is responsible for rapid incident response, problem resolution, and preventative maintenance across executive boardrooms, trading floors, conference rooms, event spaces, and collaboration environments. This role is highly visible and requires professionalism, technical proficiency, and customer-centric support with an ability to operate within a regulated financial-services environment. Key Responsibilities: Break/Fix Support • Diagnose and resolve AV hardware and software failures, • Provide rapid onsite response to conference room outages, • Troubleshoot AV endpoints, codecs, DSPs, cameras, mics, control systems, • Provide daily room readiness quality control checks, • Maintain SLAs for repairs and technical escalations via Service Now, • Support executive meetings and high-visibility events Hands-on break/fix support for: • Cisco Collaboration endpoints (Webex codecs, RoomOS, Desk, Board), • Microsoft Teams Room environments, • Zoom Rooms, • SIP/H.323 gateway environments, • Cloud & on-prem integrations Hardware Support • Cisco collaboration endpoints, • Biamp, QSC, Extron, Crestron control, • Shure, Sennheiser audio DSPs, • PTZ cameras and video distribution, • Displays, projection, switching, routing Compliance & Enterprise Environments • Follow internal change management guidelines, • Maintain detailed ticketing and worklog documentation, • Support ITIL, ITSM, and regulated workflows, • Observe cybersecurity and compliance requirements Required Skills • 5+ years professional AV engineering or break/fix support experience, • Deep AV troubleshooting across codecs, control, audio, video, • Familiarity with AV-over-IP architecture, • Strong hands-on experience in executive environments Preferred Qualifications & Certifications Candidates with one or more of the following will be prioritized: Certifications • Cisco CCNA Collaboration (preferred), • Crestron Technician or Programmer certifications, • Extron Professional Certifications, • Q-SYS Level 2/3, • Biamp Tesira, • ITIL Foundation, • CompTIA Network+ Technology Experience Preferred • Cisco Webex collaboration ecosystem (RoomOS, Room Kit, Desk, Board), • Microsoft Teams Room (Microsoft and OEM partner platforms), • Zoom Rooms and conferencing interop environments, • SIP/H.323 video integrations, • Crestron, QSC, Biamp DSP ecosystems, • Video distribution (HDMI, SDVoE, NDI, Dante AV, AVB), • Dante and audio networking, • AV network segmentation and QoS Soft Skills & Competencies • Executive-level communication proficiency, • Calm under pressure and high urgency support mindset, • Customer-first service orientation, • Professional maturity in front of senior leadership, • Detail-oriented documentation and ticketing discipline

Job Description GENERAL SUMMARY OF POSITION’S ESSENTIAL FUNCTIONS Assistant Conductor/Conductor Duties - The Assistant Conductor/Conductor performs groundwork such as lining switches; operating derails; protecting movements; applying/releasing/testing brakes; coupling/uncoupling cars; opening, aligning and carrying coupler knuckles; connecting air hoses; installing, removing and/or moving telemetry devices; flagging crossings, opening/closing gates; and assisting the Engineer in positioning the train by signaling and transmitting of information to the Engineer. The position is responsible for safe delivery of all freight carried by the train and for preparation and communication of records and data. The position may also supply, inspect and perform minor repairs on locomotives, cars, and other equipment and perform other duties as assigned. The position is responsible for the safe performance of duties in compliance with all applicable government regulations, Company rules and policies, and safe job procedures. ESSENTIAL FUNCTIONS/DUTIES Assistant Conductor/Conductor: • The Conductor position supervises and coordinates the activities of train crews. The Assistant Conductor assists in these duties., • Performs groundwork such as lining switches; locking and unlocking derail devices; protecting movements, applying/releasing/testing brakes (securing cars/train); coupling/uncoupling cars; opening, aligning draw bars, opening, installing and carrying coupler knuckles; connecting/disconnecting air hoses; installing, removing and/or moving telemetry devices; flagging crossings; opening/closing gates; and assisting the Engineer in positioning the train by signaling and transmitting of information to the Engineer., • Responsible for safe delivery of all freight carried by the train and for preparation and communication of records and data., • Responsible for the safe performance of duties and compliance with applicable government regulations, company rules, and safe job procedures., • Notifies Engineer of switching orders and which cars are to be moved to specified locations, using electronic systems, radio, or telephone; or verbal or hand signals., • Receives, delivers, prepares and/or transmits reports, waybills, car placement information, bills of lading, switch lists and other information and data via electronic systems, phone and/or written reports., • Supervises and assists in making up train, picking up cars, delivering cars, classifying, and switching cars. 2 Assistant Conductor JD FD2 2-27-19, • Notifies the dispatcher or designated manager(s) of all incidents including damage to cars and lading, defective equipment and incidents involving railroad employees or third parties., • Inspects and removes snow, mud and/or debris from turnouts and flangeways, and ensures alignment of switch points., • Inspects cars (including cabooses, if applicable) and locomotives including couplings, air hoses, air pressure, brakes, trucks, rigging, load securement, and general condition. Reports all problems or defects to Engineer and designated managers., • Performs minor repairs to cars (including cabooses, if applicable) and locomotives, including couplers, air hoses, brake shoes, bearings, and other equipment., • Assists other workers engaged in maintenance and repair of cars (including cabooses, if applicable) and locomotives., • Rides on locomotive or cars to observe track, switches, signals, and crossings. Also confirms signal aspects with Engineer while riding in locomotive., • Trains and coaches crew members on safe and efficient work practices and rules compliance., • Ensures locomotives (and cabooses and highway vehicles if used in the course of work) are supplied with fuel, consumables, proper tools, equipment, and safety equipment. Services and supplies as necessary., • Assists other railroad crews or the crews of foreign railroads operating on railroad property. May be assigned to operate a highway vehicle to assist railroad crews or the crews of foreign railroads operating on railroad property., • Displays warning signals, such as flares, flags, or lanterns, during potentially hazardous or emergency situations., • Contacts and interacts with customers as deemed appropriate by Railroad. ? Supports and assists Engineer and other employees in completion of duties., • Relieves other employees., • Safely operates company vehicles. Conducts vehicle inspections per Company policies and procedures. Services and supplies company vehicles as needed., • Must understand and adhere to company rules and policies, applicable FRA, TSA, and other agency regulations, and safe work rules and procedures., • Determines that subordinates/peers are familiar with their duties and ascertains extent of experience and knowledge of the rules. Job briefs and instructs on proper, safe and efficient performance of work including identification of risks., • Performs duties listed in the attached Job Task Analysis and incorporated herein., • Any of the functions/duties of the Assistant Conductor/Conductor may be performed by other qualified persons when necessary or appropriate and in compliance with the rules to achieve the safe, efficient performance of service to the railroad’s customers., • The Conductor may also perform Engineer duties as described herein if certified in compliance with Federal Railroad Administration regulatory requirements., • Previous railroad operations experience is not required. To be considered, candidates must have experience in at least one of the following items: relevant U.S. military experience, experience in a trade (welder, machinist, etc.), in an outdoor job (construction, laborer, etc.), as a CDL-A or B truck driver, warehousing and/or heavy equipment operation. Associates degree is preferred., • Any employment offer for this position is contingent on results of pre-employment, interview(s), various aptitude tests, background check, physical capabilities test, pre-employment drug and alcohol screening, and a preemployment medical exam., • Conductors and Assistant Conductors are subject to both Company and Federal drug and alcohol programs, which include periodic random and incident-related drug and/or alcohol testing in accordance with applicable regulations (note that use some controlled substances that are legal under certain state laws are prohibited under Company procedures and federal law). 3 Assistant Conductor JD FD2 2-27-19, • Knowledge and understanding of and compliance with all operating rules, safety rules and safe work procedures, applicable FRA, TSA and other government regulations, and all company rules, policies and procedures are required., • Required to pass company and regulatory certification requirements and periodic examinations and performance metrics., • Ability to give and interpret hand signals, track flags, and signals., • Excellent communication and decision-making skills are required., • Vision, color, and hearing acuity as specified in 49 CFR Part 242 and/or other applicable regulations., • Ability to read and speak English clearly. Ability to read and transmit information via multiple media including written, radio and computer equipment., • Required to have phone access to receive calls and work notification from Railroad., • Requires regular and timely attendance; work may be on a 24 hour on call basis 7 days a week consistent and in accordance with FRA regulatory requirements and Company policy., • High school diploma or equivalent., • To become an Assistant Conductor, the new hire trainee has to pass the Long Island Railroad (LIRR) Assistant Conductor Certification Test., • All Assistant Conductors have to pass the LIRR Book of Rules test and GCOR Certification., • Assistant Conductor and Conductor certification and periodic recertification consistent with federal and state regulations, • Assistant Conductor must successfully promote to Conductor and then to Engineer within timeframe set forth by the railroad and consistent with applicable labor agreement., • Works both inside and outside., • May be subject to various temperatures and conditions which may include extreme heat, extreme cold, rain, and snow., • Exposure to high noise level, moving mechanical parts, and moving rail and other heavy equipment., • Exposure to dust, fumes, gases, oil, and grease., • May be exposed to toxic or caustic chemicals., • May require wearing Personal Protection Equipment (PPE) including, but not limited to steel-toe boots, ear and eye protection, high visibility wear, etc., • Elevated surfaces, slopes, and uneven surfaces including ballast.

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Our Core Values: * Bring positive energy to every interaction * Communicate honestly and directly * Foster mutually beneficial relationships * Keep the end user in mind * Take initiative and fill gaps without excuses The Role: As an T2 Helpdesk Engineer, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Provide advance technical support remotely and provide onsite support as needed. * Maintain and support clients' server and network environment. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: At least three years of T2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Salary: $85,000-$100,000 a year depending on experience Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern In-office position in Hillside, NJ

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Kings County Criminal Court and community-based offices, BJI is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI seeks a Case Manager for the borough’s Supervised Release Program (SRP) Brownsville/East New York office. Reporting to Supervising Case Manager, Case Manager is the front line of service delivery and key to ensuring that the program meets its mandate. Specifically, the Case Manager will supervise SRP participants according to their assigned tier and level; work with participants to identify and address barriers to compliance and court attendance; conduct outreach to participants, court stakeholders, community-based service providers, and collateral contacts; connect participants to appropriate services in the community to support their stabilization, and ensure accurate and timely court reporting on participants’ compliance with program requirements. Accurate and timely data entry is a core responsibility for this position. Additionally, the Case Manager will co-facilitate pro-social and psycho-educational groups. Please note that this role is not eligible for clinical hours. Responsibilities include but are not limited to: • Provide supervision and court monitoring for SRP participants according to their assigned tier and level by completing check-ins in the specified method and frequency, while treating all participants with dignity and respect;, • Proactively communicate and reinforce program expectations with participants;, • Work with participants to identify and address barriers to compliance with supervision requirements and court attendance;, • Provide comprehensive, clinically-informed case management services by orchestrating internal and external resource allocation and service referrals;, • Referrals should align with participants’ needs and goals, including but not limited to substance use, mental health, trauma, intimate partner violence, housing, education, and employment;, • Monitor participants’ compliance with supervision requirements;, • Conduct outreach to participants, their collateral contacts, and defense attorneys to maximize compliance with supervision requirements;, • Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;, • Submit accurate and timely reports to court within designated time frames, including compliance, noncompliance, re-arrest, and mandatory programming court notifications;, • Maintain professional and positive relationships with court staff, judges, and attorneys;, • Co-facilitate pro-social and psycho-educational groups for participants in collaboration with SRP Clinicians;, • Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets;, • Attend project events, community events, and meetings after house, as needed; and, • Bachelor’s degree and two years direct practice experience (e.g., therapeutic or case management) required, or high school degree or equivalent degree and six years direct practice experience required;, • Experience in pretrial, court-based, or criminal legal system strongly preferred;, • Must be detail-oriented with strong organizational and time management skills;, • Masters degree in Social Work, Mental Health Counseling, Forensic Psychology valued but not required;, • Experience working within a specialized branch of service provision like substance use treatment, mental health services, co-occurring disorders, or adolescent development preferred;, • Experience using trauma-informed and strength-based approaches strongly preferred;, • Must be able to work effectively independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;, • Professional demeanor and ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies;, • Openness to work collaboratively with people from diverse backgrounds in a culturally-competent manner; and Position Location: Brooklyn, NY (Brownsville/East New York). Compensation: The compensation range for this position is $53,050 - $68,800 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. Timeline to Apply: The Center is accepting applications on a rolling basis. We encourage interested applicants to apply as soon as possible. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR PfbICyT1ZP

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Kings County Criminal Court and community-based offices, BJI is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI seeks Case Managers for the borough’s Supervised Release Program (SRP). Reporting to Supervising Case Managers, Case Managers are the front line of service delivery and key to ensuring that the program meets its mandate. Specifically, Case Managers will supervise SRP participants according to their assigned tier and level; work with participants to identify and address barriers to compliance and court attendance; conduct outreach to participants, court stakeholders, community-based service providers, and collateral contacts; connect participants to appropriate services in the community to support their stabilization, and ensure accurate and timely court reporting on participants’ compliance with program requirements. Accurate and timely data entry is a core responsibility for this position. Additionally, Case Managers will co-facilitate pro-social and psycho-educational groups. Responsibilities include but are not limited to: • Provide supervision and court monitoring for SRP participants according to their assigned tier and level by completing check-ins in the specified method and frequency, while treating all participants with dignity and respect;, • Proactively communicate and reinforce program expectations with participants;, • Work with participants to identify and address barriers to compliance with supervision requirements and court attendance;, • Provide comprehensive, clinically-informed case management services by orchestrating internal and external resource allocation and service referrals, • Referrals should align with participants’ needs and goals, including but not limited to substance use, mental health, trauma, intimate partner violence, housing, education, and employment;, • Monitor participants’ compliance with supervision requirements;, • Conduct outreach to participants, their collateral contacts, and defense attorneys to maximize compliance with supervision requirements;, • Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;, • Submit accurate and timely reports to court within designated time frames, including compliance, noncompliance, re-arrest, and mandatory programming court notifications;, • Maintain professional and positive relationships with court staff, judges, and attorneys;, • Co-facilitate pro-social and psycho-educational groups for participants in collaboration with SRP Clinicians;, • Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets;, • Attend project events, community events, and meetings after house, as needed;, • Please note that this role is not eligible for clinical hours;, • Bachelor’s degree and two years direct practice experience (e.g., therapeutic or case management) required, or, high school degree or equivalent degree and six years direct practice experience required;, • Experience in pretrial, court-based, or criminal legal system strongly preferred;, • Must be detail-oriented with strong organizational and time management skills;, • Masters degree in Social Work, Mental Health Counseling, Forensic Psychology valued but not required;, • Experience working within a specialized branch of service provision like substance use treatment, mental health services, co-occurring disorders, or adolescent development preferred;, • Experience using trauma-informed and strength-based approaches strongly preferred;, • Must be able to work effectively independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;, • Professional demeanor and ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies;, • Openness to work collaboratively with people from diverse backgrounds in a culturally-competent manner; and Position Location: Brooklyn, NY. Compensation: The compensation range for this position is $53,050 - $66,800 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. Timeline to Apply: The Center is accepting applications on a rolling basis. We encourage interested applicants to apply as soon as possible. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR JKwJiLtS6B