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  • Technical Support Engineer
    Technical Support Engineer
    hace 26 días
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Project Manager - Ground Up Construction
    Project Manager - Ground Up Construction
    hace 1 mes
    $130000–$145000 anual
    Jornada completa
    Hackensack

    Job Summary: We have multiple openings for Senior Project Manager, roles. These positions are responsible for overseeing wood-frame over-podium luxury residential construction projects. Based in Hackensack, New Jersey or Poughkeepsie, NY the role requires strong expertise in value engineering, budget management, adherence to strict schedules, and proficiency in construction management software such as Procore and Microsoft Project. Key Responsibilities: Project Oversight & Strategic Planning: • Oversee all project phases from initiation to completion., • Develop and execute detailed action plans, including schedules, resources, and work plans, adhering to value engineering principles Budget & Cost Control: • Ensure strict adherence to the budget through cost-saving strategies., • Monitor financials and make necessary adjustments to maintain budget alignment. Risk Management & Safety: • Identify and mitigate potential project risks., • Ensure compliance with OSHA and safety regulations specific to wood-frame over-podium construction. Negotiation & Scope Development: • Lead contract negotiations and develop scopes of work., • Respond to RFQs with detailed and competitive proposals. Stakeholder & Team Management: • Coordinate with project stakeholders and lead cross-functional teams., • Ensure effective communication and collaboration across all project phases. Schedule Management: • Maintain strict adherence to the project timeline., • Coordinate activities to avoid delays and ensure project milestones are met. Technology Proficiency: • Utilize project management tools such as Procore and Microsoft Project., • Stay up to date with relevant construction technologies. Wood-Frame Over Podium Construction Expertise: • Oversee luxury residential construction, ensuring high standards., • Ensure proper use of construction techniques and materials. Qualifications: • Bachelor’s degree in construction management, architecture, engineering, or a related field., • 5 to 10+ years of project management experience, ideally in luxury multi-unit, wood-frame residential construction, with the specific requirement depending on the level of the position., • Strong communication, negotiation, and team management skills., • Proficiency in using Procore, Microsoft Project, and other relevant construction technologies., • In-depth knowledge of value engineering and budget management., • Proficient in Procore and Microsoft Project Additional Requirements: • Strong knowledge of OSHA regulations and a commitment to safety. Work Environment: • A mix of office work and on-site project management., • Travel is required for project supervision and coordination. About The O'Neill Group: • The O'Neill Group is a leading firm in the real estate development sector, known for our innovative approach to land use, zoning, and planning. We pride ourselves on our collaborative culture, commitment to excellence, and our contributions to sustainable and community-focused development. Qualified candidates are encouraged to apply by submitting a resume, cover letter, and any relevant project portfolios

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