Technical Project Manager-G1 Managed Service
hace 5 días
Edison
Job Description Technical Project Manager, Managed Service – Project Engineering Reports to: Manager of Project Management Preface: CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: As a Technical Project Manager (TPM), you will be responsible for overseeing and coordinating the successful execution of network deployment projects and managed service engagements across multiple customer programs. Your role will involve managing project schedules, budgets, support resource coordination, service-level objectives (SLOs), service-level agreements (SLAs), and customer deliverables while ensuring timely execution, accurate status tracking, and proactive issue resolution. This position will support a diverse portfolio of network infrastructure services, including fiber optic cabling installations, break/fix engagements, Point of Presence (POP) builds, network equipment installations, decommissioning activities, and facilities networking projects. You will be responsible for coordinating the full project lifecycle, from initial customer requests and work assignments through planning, execution, reporting, and final closeout, with particular emphasis on meeting customer-defined service commitments and maintaining operational visibility. You will collaborate with cross-functional teams, including engineering, network deployment teams, procurement, warehousing, and operations personnel, to drive successful project execution and maintain alignment with customer requirements. The ideal candidate will possess a relevant experience in network deployment services, along with strong organizational, communication, problem-solving, and leadership skills in data center and POP room environments. This role offers the opportunity to work on cutting-edge projects with a talented team, providing a dynamic and innovative work environment. Join our team and play a critical role in advancing optical network infrastructure. Duties and Responsibilities • Oversee and coordinate multiple network deployment projects and managed service engagements throughout the project lifecycle, from initial customer requests and planning through execution, delivery, and closeout., • Create and manage project schedules, milestones, deliverables, and budgets to support timely execution and successful project completion., • Manage incoming customer work requests, service tickets, and project assignments, ensuring scope, priorities, requirements, and applicable SLO/SLA commitments are identified, documented, and communicated., • Coordinate network deployment activities, including fiber optic cabling installations, POP builds, network equipment installations, card and optic installations, equipment decommissions, and facilities networking services., • Oversee break/fix and time-sensitive service engagements, coordinating response activities, technician assignments, status updates, and issue resolution to support customer-defined service commitments., • Monitor SLO/SLA performance, including response and resolution times, service milestones, and contractual requirements, proactively identifying potential breaches and initiating appropriate corrective actions or escalations., • Maintain accurate and timely project information within internal and customer management systems, including service tickets, work assignments, schedules, milestones, deliverables, and completion status., • Track project progress, key performance indicators (KPIs), outstanding service requests, and aging tickets to maintain operational visibility and identify potential delivery concerns., • Coordinate with Installation and Operations teams to identify resource requirements, confirm technician availability, and support assignments based on project priorities, skillsets, geographic locations, and service-level commitments., • Collaborate with Engineering, Procurement, Warehousing, and other stakeholders to coordinate technical requirements, material availability, inventory, equipment readiness, and dependencies impacting project execution., • Serve as a primary point of coordination between customers, internal stakeholders, and field execution teams, ensuring consistent communication regarding project requirements, priorities, status, and next steps., • Identify and manage project risks, schedule delays, resource constraints, and operational challenges, coordinating mitigation or contingency plans to minimize impacts to customer commitments., • Manage customer and internal escalations related to project execution, break/fix response, resource availability, and service-level commitments, ensuring timely communication, follow-up, and resolution., • Monitor installation documentation, testing requirements, project deliverables, and closeout records to support established quality standards, customer specifications, and contractual requirements., • Prepare and distribute regular project and program updates using customer-provided templates and internal tools, including status reports, milestone tracking, service-level performance, operational metrics, and risk assessments., • Support the preparation of Quarterly Business Reviews (QBRs), including program performance, project status, service-level compliance, operational metrics, and improvement initiatives., • Prepare firm price quotes and quote templates, respond to customer pricing requests, and coordinate follow-up activities related to scope clarifications, approvals, and quote escalations., • Provide invoicing support and maintain project milestone and completion tracking to support accurate and timely incremental invoicing., • Obtain and maintain required customer and project documentation, including Certificates of Insurance (COIs), W-2 documentation, and other required records., • Maintain organized project records, service ticket histories, and supporting documentation to ensure traceability, reporting accuracy, and successful project closeout., • Collaborate with leadership to identify opportunities to improve project delivery processes, streamline managed service workflows, optimize resources, and increase operational efficiency., • Lead and participate in recurring internal and external project status meetings, operational reviews, and customer coordination calls to maintain alignment on priorities, performance, risks, and upcoming activities., • Support the creation or filtering of cable running lists or other production documentation to streamline deployments in the field. Knowledge, Skills and Abilities: • Strong project management and organizational skills with the ability to independently oversee multiple concurrent projects, service requests, and customer programs while managing competing priorities and deadlines., • Working knowledge of telecommunications and network infrastructure environments, including fiber optic cabling, POP builds, rack and stack installations, card and optic installations, network decommissioning, facilities networking, and associated testing requirements., • Understanding of service-level objectives (SLOs), service-level agreements (SLAs), service ticket management, escalation procedures, and performance monitoring within telecommunications or managed services environments., • Strong communication and interpersonal skills for coordinating with customers, field technicians, engineering teams, and internal stakeholders., • Proficiency in project management systems, customer portals, ticketing platforms, and reporting tools to maintain accurate project information and operational visibility., • Knowledge of project documentation, reporting, and quality requirements to support customer specifications, contractual commitments, and deadlines., • Understanding of material management, inventory coordination, equipment tracking, and RFI/RMA processes associated with network deployment activities., • Strong leadership and coordination skills to facilitate cross-functional collaboration, manage operational priorities, and lead productive project meetings., • Strong analytical, problem-solving, and decision-making skills to identify operational risks, manage escalations, develop mitigation strategies, and evaluate project and service-level performance., • High attention to detail with the ability to maintain accurate records, monitor deliverables, and support consistent quality and service standards., • Ability to adapt to a fast-paced, customer-driven environment where service priorities, response requirements, and project schedules may change with limited notice. Qualifications: • 5+ years of relevant experience within telecommunications, network infrastructure deployment, or managed network services., • Demonstrated experience managing technical projects throughout the project lifecycle, including planning, scheduling, resource coordination, budget management, execution, and closeout., • Experience coordinating network deployment activities, field service operations, or managed service engagements, including break/fix requests and time-sensitive customer deliverables., • Proven track record of successfully managing multiple concurrent technical projects while meeting schedules, budgets, and customer delivery commitments., • Practical experience utilizing project management software, customer systems, or service ticketing platforms to coordinate project activities, monitor progress, and support reporting requirements., • Project management certifications, such as Project Management Professional (PMP), or relevant Agile certifications are preferred but not required. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● The employee will be required to use their hands 90% of the time to type, write, and handle paperwork. ● The employee will be sitting at a desk 80% of the time with walking between offices and other work areas from time to time. At times, employee is required to make customer visits to resolve problems or provide customer service. ● The employee may, from time to time, be required to lift weight up to 15 pounds. ● Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer and working with files & paperwork. Work Environment: ● This is a fully remote position, offering flexibility and the convenience of working from home. As a Technical Project Manager, you will collaborate with a diverse team of professionals across various time zones, utilizing virtual communication tools to manage projects effectively. The role requires a high level of self-discipline, strong organizational skills, and the ability to maintain a productive work environment. Regular virtual (including on camera) meetings and clear communication are essential to ensure alignment and successful project execution. A reliable internet connection is required. _ The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _ EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
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