Guest Service Representative
hace 18 horas
OLD BRIDGE
Overview: Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest. Pay Rate: $16.00/Hour Responsibilities: • Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution., • Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person., • Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest., • Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand., • Answer guest questions and give proper guidance when necessary., • Offer appropriate compensation based on the guest's concern., • Promote the park with the utmost enthusiasm and pride while interacting with Guests., • Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas., • Ensure that imagine, cleanliness, and courtesy standard requirements are met., • Must be at least 16 years old., • Must have an outgoing personality with a willingness to approach and actively engage guests., • Must possess knowledge of computers and adapt to changes within computer software applications., • Must possess an organized approach to work with the ability to multi-task., • Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required., • Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays., • Must be able to work efficiently in a fast-paced and ever-changing environment., • Must be able to quickly adapt to and enforce changing policies and procedures., • Must be willing to assist in other aspects of the department when requested., • Must be comfortable assisting and issuing attraction access passes to guests with disabilities.