Retail POS Specialist
4 days ago
Matawan
US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time Job Title: Retail POS Specialist Location: Matawan, NJ- Onsite Duration: Full-time Job Description: Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple stoThe Retail POS Specialist is responsible for supporting, configuring, and optimizing point-of-sale (POS) solutions across member retail stores. This role ensures seamless data integration between co-op applications and store systems, supports new store onboarding, and provides Level 2 technical assistance for POS hardware, software, and data workflows. The ideal candidate has hands-on experience with POS implementations, strong technical skills, and the ability to collaborate effectively with store personnel and internal IT teams. Key Responsibilities • Perform required configuration, setup, and data integration activities for multiple store POS systems., • Support the development and execution of new store onboarding and conversion plans., • Guide store personnel through POS setup, personalization, pricing, loyalty, and promotional configurations., • Assist stores with installation and rollout of approved hardware (registers, pin pads, scales, handhelds, back-office systems)., • Provide Level 2 support for member stores; follow escalation procedures for higher-level issues., • Act as a liaison between stores and the Enterprise Applications team to gather requirements, prioritize requests, and support projects across the SDLC., • Monitor POS data integrations, troubleshoot errors, and implement corrective actions., • Participate in QA and UAT testing for system changes impacting store operations., • Create training materials and communications for new POS features and releases., • Identify opportunities to enhance store efficiency, usability, and capabilities through improved POS processes., • Coordinate with IT Field teams for on-site store support, training, or hardware evaluations., • 5+ years of experience with retail POS technology., • Experience completing at least 3 full POS implementations in a retail environment., • SAP S/4HANA / PI experience preferred., • Background in grocery retail POS or consumer goods retail strongly preferred., • Strong skills in gathering business requirements and documenting them for development., • Expert understanding of POS integration for store organization, items, pricing, and customer data., • Experience providing second-level support; familiarity with ITIL is a plus., • Ability to multitask, work independently, and manage priorities in a fast-paced environment., • Strong knowledge of SDLC, testing scenarios, and end-to-end implementation processes., • Excellent written and verbal communication skills; multi-lingual a plus., • Proven ability to diagnose root causes, resolve incidents, and implement preventive measures. • Assists in the development and maintenance of new store onboarding conversion/implementation plans as required., • Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist., • Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions., • Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc., • Advises and assists stores with the implementation of new hardware devices such as registers, pin pads, scales, back office workstations, handheld or mobile devices, as currently defined as meeting clients' Store Device Standards., • Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, follow defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters., • Assist the Enterprise Application group in collecting demand requests from stores, gathering detailed requirements, and advocating on behalf of stores within prioritization within the project portfolio. In addition to acting as a liaison between stores and the application group throughout the SDLC., • Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications., • Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, coordinate extended User Acceptance Testing as needed by a representative sample of store personnel before implementation., • Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member., • Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members., • Establishes or governs common processes as prescribed by the co-op to enable effective delivery of services to store membership., • Identifies tasks to be performed by the IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits., • Assists store members with issue or request resolution with the point of sale vendor or service providers when possible. EDUCATION Bachelor's degree in technology or a business-related field SKILLS & EXPERIENCE • 5 or more years of experience with Point of Sale Technology, • 3 or more examples of full implementations of Point of Sale Solutions in a Retail environment, • SAP S/4 /PI experience, • Retail Grocery POS experience or comparative Consumer Goods Retail experience, • Demonstrated ability to gather business requirements and document them for application development clearly and concisely, • Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale, • Familiar with providing second-level support to Store users as part of Service Management, understanding of ITIL standards a plus, • Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking., • Knowledge of all phases of SDLC and full lifecycle implementations, • Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementations., • Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus, • Demonstrated ability to diagnose incident root cause and take corrective action to resolve, in addition to preventative measures in the future., • Experience in the setup and maintenance of customer loyalty solutions