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  • Customer Service Representative
    Customer Service Representative
    1 month ago
    $18–$40 hourly
    Full-time
    Manhattan, New York

    Effective Coverage Inc. is an established insurance brokerage located in the heart of Manhattan Chinatown. We are dedicated to providing excellent service and tailored insurance solutions to our clients. Job Opening: Full-Time Bilingual Office Clerk / Insurance CSR We are currently seeking a highly organized, detail-oriented Office Clerk / Insurance Customer Service Representative (CSR) to join our Chinatown office. This is a fantastic, entry-level opportunity for anyone looking to build a career in a professional office environment. No prior insurance experience necessary. Key Responsibilities Serve as the first point of contact for clients, greeting them warmly and answering basic inquiries. Assist clients in both English and Chinese (Mandarin/Cantonese). Perform routine clerical and administrative tasks, including data entry, and organizing documents. Manage incoming and outgoing correspondence via phone and email (Microsoft Outlook). Carefully follow instructions and standard operating procedures to ensure client information is processed accurately. Draft and format basic documents using Microsoft Word. Support the licensed insurance brokers with daily operational tasks as needed. Qualifications & Requirements Language Skills: Fluent in reading and writing English, and fluent in speaking Chinese. (Fluency in both Mandarin and Cantonese is highly preferred). Experience: Prior office experience; no prior insurance experience is necessary. Attention to Detail: Must be highly detail-oriented and capable of following precise instructions. Technical Skills: Proficiency with regular office applications, specifically Microsoft Word and Microsoft Outlook, is preferred. Work Ethic: Reliable, punctual, and eager to learn in a fast-paced environment. What We Offer Full-time stability in a convenient Manhattan location. Complete, paid on-the-job training. A supportive, community-focused team environment. Salary is commensurate with experience Health insurance Pay: From $18.00 per hour Expected hours: 40.0 per week Benefits: Health insurance Work Location: In person

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  • Counselor, Children and Families Services Program
    Counselor, Children and Families Services Program
    1 month ago
    $68429–$75588 yearly
    Full-time
    Manhattan, New York

    POSITION OVERVIEW The counselor will provide assessment, counseling, advocacy, and referral services to child witnesses of gender-based violence and survivors of teen dating violence. They will work with the clinical team to provide holistic, trauma-informed, survivor-centered clinical services. They will utilize a trauma-informed approach to promote clients’ rights and provide services in a manner that emphasizes safety, respect, and dignity. They will provide strength-based guidance and work to resolve the impact of gender-based violence in their young lives. RESPONSIBILITIES -Complete clinical assessments and treatment plans; -Provide mental health services for children and teens (from 0-21 years old) including short term individual counseling and crisis intervention with individuals and their families; -Collaborate with staff at other Sanctuary for Families sites to provide holistic services; -Advocate for and assist families/individuals in the negotiation of service delivery system to ensure receipt of appropriate clinical and related services; -Demonstrate competence in evidence-based modalities such as CPP (Child Parent Psychotherapy) and TF-CBT (Trauma Focused Cognitive Behavioral Therapy); -Develop effective relationships with children and families; -Facilitate appropriate clinical groups for clients, including, but not limited to, parenting skills groups; -Participate in team and agency meetings, individual supervisory meetings, case conferences and other meetings as requested; -Complete all appropriate paperwork, including case notes and reports, in a timely manner; -Assist with children’s room coverage to support team in providing services to families seeking services; -Conduct outreach and training related to gender based and domestic violence; -Perform other duties as assigned by the Clinical Supervisor; -Provide support and supervision to MSW interns as needed. -Hybrid work requirement with both remote and in-person formats. REQUIREMENTS -LMSW, LCSW, LMHC, LCAT, LMFT or similar degree. -A minimum of one (1) year of relevant work experience with victims of domestic violence, including work with children. -Bilingual English and Spanish required. -Experience providing counseling and supportive services to domestic violence survivors and their families required. -Experience facilitating support groups and dynamic community workshops required. -Ability to work flexible hours, a mix of hybrid and remote work, and at least 2 evenings a week. -Interest in working with clients from diverse backgrounds. -Computer literate in Microsoft applications required. Budgeted Salary: $ 68,429 - $75,588 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time; Salaried/ Exempt Work schedule is currently hybrid; must be able to meet job location schedule obligations Benefits: -Health, Dental and Vision Insurance -Employer-paid life insurance -Employer retirement contribution -Paid time off (Holidays, Vacation, Personal, Sick) -Generous Leave Policy -Flexible spending account / Health savings account -Student loan assistance -Tuition reimbursement program -Gym reimbursement program -Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.

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