Assistant General Manager
6 days ago
Ridgewood
Job DescriptionAbout Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: • Enjoy a 'chill' work attire, • Be part of a rapidly growing concept, • Develop into a chocolate-tasting expert – other chocolates will never taste the same, • Become a valued member of a cool team and local neighborhood community, • Embark on a journey with us where there is room to grow and develop internallyCome shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast! What we are looking for: • Leaders, not bosses. Your team wants to work both with and for you., • Experience and pride in promoting excellent employee culture and guest experience, • Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!, • Excellent communication skills, we believe in growing through collaboration and strong communication., • Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent! ESSENTIAL FUNCTIONS, • Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory., • Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance., • Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies., • Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget., • Team up with the Manager to exceed regulatory health and safety standards., • Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns., • Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols., • Generate concise reports on retail performance for Manager review., • Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events., • Keep those POS register systems ticking perfectly at all times., • Ready to lead with style and substance? Let's shake things up at Milkshake Factory!REQUIREMENTS, • Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting, • Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials, • Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays, • Composure, positivity, flexibility, and time management ability necessary to succeed in a, • performance-driven retail environment, • Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills, • Ability to plan and prioritize workload, • Knowledge of Microsoft Office, • Ability to lift and/or handle packaged goods and materials up to and including 25lbs