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About NY CREATES: NY CREATES serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY CREATES also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Custodial Technician JOB SUMMARY Job responsibilities include, but are not limited to: Vacuum and mop all types of floor surfaces inside and outside the cleanroom. Empty refuse containers inside office suites and cleanrooms. Clean and disinfect restrooms to include toilets, urinals, sinks and floors. Restocking of consumables inside cleanroom gowning rooms, PPE cabinets and janitorial closets. Other reasonable duties as assigned. Requirements: Minimum Requirements for Custodial Technician Must have a high school diploma or equivalent. At least one-year commercial cleaning experience is required. Basic mechanical ability (i.e., can use screwdriver, wrench) is required as well as the ability to write basic communication messages. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. Don't meet every requirement? At NY CREATES we are dedicated to building a welcoming, diverse and inclusive workplace. If you are excited about working for NY CREATES but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY CREATES. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $17.00 / hr *Posted salary rates are determined upon experience and education Additional Information: Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

TECHNICAL PRODUCT OWNER ALBANY, NY Fusco Personnel is seeking a Technical Product Owner (TPO) who thrives at the intersection of business strategy and technical execution. In this role, you'll collaborate with cross-functional teams to turn vision into reality, translating strategic objectives into technical deliverables that deliver value and scalability. Duties & Responsibilities: Convert product vision and strategy into well-defined user stories and acceptance criteria that guide development Partner with developers and architects to create scalable, high-performance technical solutions Engage in Agile processes, including sprint planning, daily stand-ups, and retrospectives, to support smooth and timely delivery Define and articulate technical specifications, data workflows, and integration points across systems Assess technical options and make informed decisions that support long-term scalability and maintainability Monitor emerging technologies and industry trends to recommend improvements and foster innovation Take on additional responsibilities as needed to support team and project success business goals and engineering execution, we want to hear from you. Minimum Qualifications: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent experience 2+ years in a Product Owner, Technical Product Manager, or related technical role Strong ability to write detailed user stories, acceptance criteria, and translate needs into actionable requirements Solid understanding of APIs, data structures, and system integrations Excellent communication and stakeholder management skills Preferred Skills: Experience working with PBMs, health plans, or pharmacy benefit data, HIPAA compliance and healthcare data security practices Salary: $70-75k Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Education and Workforce Development Coordinator JOB SUMMARY The Education and Workforce Development Coordinator will support and implement education and workforce development initiatives in alignment with NY Creates strategic priorities, including but not limited to, externally funded programs and centers utilizing the Albany Nanotech Complex. The Education and Workforce Development Coordinator will assist in implementing outreach, workforce development, and experiential learning programs that promote STEM engagement and workforce readiness. Responsibilities include: Promoting education and workforce development programming relevant to NY Creates and NYS initiatives. Coordinating internal and external activities and events. Maintaining partner communications, assisting with program logistics and reporting, and supporting initiatives that advance New York State's science and technology workforce goals. Coordination and execution of education and workforce outreach activities for education and industry partners working with the NY Creates EWD leadership team. Activities will include but are not limited to: work based learning and experiential learning programs; student, faculty and adult tours; K-12 STEM outreach; college engagement; and apprenticeship or internship support. Support partnership development and outreach to promote education and workforce development initiatives relevant to NY Creates and New York State technology priorities. Responsibilities include coordinating communications with educational institutions, community organizations, and industry representatives, with an emphasis on promoting STEM careers. Assist in the development and coordination of externally funded workforce programs and grants, including but not limited to, collecting and organizing program data, supporting proposal preparation, and contributing to required reporting. Other reasonable duties assigned. Requirements: Minimum Requirements Master's degree in a relevant field from a college or university accredited by the US Department of Education or other internationally recognized accrediting organization. At least 5 years of experience supporting STEM-based workforce engagement identifying and initiating partnerships with diverse industry and academic partners. Strong written and oral communication skills and demonstrated ability to work with diverse groups. Knowledge of Microsoft Suite and social media outlets. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. Preferred Qualifications ·Experience in STEM-focused education or workforce training initiatives. ·Familiarity with grant-funded program coordination and reporting. Experience working in a higher education, research, or advanced manufacturing environment. Don't meet every requirement? At NY CREATES we are dedicated to building a welcoming workplace. If you are excited about working for NY CREATES but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY CREATES. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $60,000 - $70,000 **Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

NY CREATES serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY CREATES also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Metrology Technician JOB SUMMARY NY CREATES is seeking applicants for the position of Metrology Technician to work in its 300mm semiconductor development facilities. This candidate will need to lead and contribute to semiconductor hands-on fabrication of process development projects to advance new products from concept phase through manufacturing phase. This position is for an evening shift and the candidate must be willing to work afternoons and evenings during the week. Job responsibilities include, but are not limited to: Execution of in-line metrology measurements, compiling of data and documentation of findings. Development of measurement models; characterization of advanced structures through means such as optical metrology, X-Ray metrology, electron microscopy, and/or hybrid metrologies and analysis of measurement performance, stability, and sources of anomalies. Offline measurement techniques may include SEM, TEM prep and FIB. The candidate must execute project-based tasks that include defect metrology and characterization of materials and films, working side-by-side with a diverse group of engineers. Assume ownership and accountability for successful completion of projects and programs. Report results; interacting with other engineers in areas of integration, unit process, patterning and test. This position requires analytical ability to conduct experiments, analyze problems and recommend solutions. The candidate must utilize skills and experience to anticipate and solve moderately complex technical problems, troubleshoot tools with vendor support and address inefficiencies. This position is for an evening shift and the candidate must be willing to work afternoons and evenings during the week. Other reasonable duties assigned. Requirements: Minimum Requirements for Metrology Technician An associate's degree in an engineering or science related discipline from a college or university accredited by the US Department of Education or internationally recognized accrediting organization OR equivalent experience which includes at least 6+ years of semiconductor industry or research and development experience. Candidate must have a working knowledge in one or more metrology tools and process modules required to build advanced CMOS devices; must also demonstrate proficiency in computers and IT infrastructure including manufacturing execution system applications, project planning, and forward thinking for contributing to process solutions for test wafer flows and equipment evaluation. Excellent written and verbal communication, interpersonal, and organizational skills. Ability to work well under pressure and in a fast-paced environment. The candidate must be willing to execute a variety of tasks on short notice. Knowledge of SiView, MS Office, and semiconductor equipment operation are strongly recommended. Must be willing to work either evening or day shifts. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. PREFERRED QUALIFICATIONS A bachelor's degree in engineering or science related discipline from a college or University accredited by the USDOE or internationally recognized accrediting organization. 4+ years of experience working in the semiconductor industry as a metrology, FA and/or test technician is highly preferred. Working knowledge of SiView Fab tool troubleshooting experience Familiarity and experience with FEOL, MOL and BEOL applications Don't meet every requirement? At NY CREATES we are dedicated to building a welcoming, diverse and inclusive workplace. If you are excited about working for NY CREATES but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY CREATES. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 Salary Range: Level I $30-$33 Level II $33-$36 *Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: JOB SUMMARY NY Creates is seeking a skilled and motivated Failure Analysis Technician to support our advanced 300mm semiconductor development operations. This role focuses on the offline characterization and analysis of semiconductor structures and devices using advanced instrumentation such as SEM, FIB, and TEM. The successful candidate will play a key role in identifying defects, supporting root cause investigations, and contributing to process improvement initiatives. This position requires hands-on expertise in analytical techniques, strong communication skills, and the ability to collaborate with cross-functional teams in a fast-paced R&D environment. Job responsibilities include but are not limited to: Operate and maintain advanced analytical tools, including Scanning Electron Microscopes (SEM), Focused Ion Beam (FIB) systems, Transmission Electron Microscopes (TEM), and other laboratory equipment. Perform physical and electrical failure analysis on silicon wafers, semiconductor packages, and components. Conduct sample preparation techniques such as delayering, cross-sectioning, and TEM lamella fabrication using FIB. Execute SEM imaging, FIB milling, and TEM sample preparation to support internal teams and customer requests. Analyze and interpret data to determine root causes of defects and performance issues. Prepare comprehensive reports documenting analytical findings, failure mechanisms, and recommended corrective actions. Collaborate with engineers and researchers to define analysis strategies and communicate effectively. Identify and implement improvements to analytical methods, sample preparation techniques, and lab workflow efficiency. Develop and optimize new sample prep procedures (e.g., wet etch, plasma etch) to expand lab capabilities. Work with the Metrology, FA, and Test Manager to identify training and development opportunities aligned with departmental goals. Maintain up-to-date training certifications and participate in performance evaluations and program planning. Other reasonable duties as assigned. Requirements: Minimum Requirements Associate's degree in engineering, Materials Science, Physics, or a related technical discipline from a college or University accredited by the USDOE or internationally recognized accrediting organization, OR equivalent experience with 10+ years in semiconductor manufacturing, R&D, or failure analysis. Fundamental understanding of semiconductor devices, materials, process flows, and IC design. Hands-on experience in a failure analysis lab environment with exposure to SEM/FIB/TEM techniques. Proficiency in sample preparation, imaging, and defect analysis. Strong problem-solving and analytical skills with attention to detail. Effective communication skills, both written and verbal, for technical reporting and cross-functional collaboration. Proficient in Microsoft Office and general computer literacy. Ability to work independently, manage multiple tasks, and adapt to a dynamic environment. Willingness to work evening or off-shifts as needed. Commitment to laboratory safety and cleanroom protocols. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. Preferred Qualifications Bachelor's degree in engineering, Physics, Materials Science, or a related field from an accredited institution. 6+ years of experience in semiconductor failure analysis or analytical lab settings. Proficiency with Dual-Beam FIB systems, high-resolution SEM, and advanced TEM tools. Prior experience supporting process integration or device development teams. Familiarity with advanced failure analysis methodologies and root cause analysis frameworks. Don't meet every requirement? At NY Creates we are dedicated to building a welcoming, team. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 OR Remote Salary Range: $34 - $36/hour *Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Director of Prototyping and New Product Introduction JOB SUMMARY NY Creates is seeking applicants for a Director of Prototyping and New Product Introduction. The Director of Prototyping and New Product Introduction will provide professional level oversight of the Technology Products at the Creates Albany Nanotech complex. This is a leadership position establishing New Product Introduction (NPI) execution flow for prototyping programs. This position provides solutions in current baseline and EUV based integrated process install for Creates internal and partnership initiatives. This position also will build up defining and enabling the most cost-effective custom fabrication of Creates products; selection and design of relevant technology flow licensing to build capabilities at the Creates facilities; NPI installation, yield ramp, sustaining, of such technology flows; and technology transfer of successful prototypes to the manufacturing environment. Job responsibilities include but are not limited to: Build a chip tape out flow and execution for Creates Technology NPI Preparation of MPW assembly layout, design for necessary customized flow, lead integration installation, characterizing systematic yield loss for technology ramp, and monitoring Health of Line that support joint development partner engagements within the Creates cleanroom facilities. Provide solutions in real time and towards future growth and transfer of Creates programs including Creates internal strategic initiatives, lab-to-fab prototyping partners. Coordinate multiple technology teams and participate in the execution for foundry partners. Interface closely with the technology development, operations and facilities teams to realize Creates technology and fab partner growth. Focus on stable Health of Line (HOL) and Process of Record (POR) offerings. Lead execution of Multi-project Wafer (MPW) capabilities as part of NPI. Requirements: Minimum Requirements Master's degree in engineering, product ramp, or related field, plus 10 years of experience in Engineering, or related field in a manufacturing or semiconductor fab environment Or bachelor's degree in engineering, Business Administration, or related field, plus 15 years of experience in Engineering, or related field in a manufacturing or semiconductor fab environment Strong experience with semiconductor product ramp and technology transfer. Experience with the management of large teams in support of engineering, integration, yield, and joint development activities Experience in, MPW tap out and New Product Introduction. Excellent written and verbal communication to include clear, concise, and accurate delivery Ability to work well in a variety of situations, solving complex problems in a multiple stakeholder environment This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. PREFERRED REQUIREMENTS PhD in Engineering or related field 20 years of experience in development engineering and technology ramp up An ideal candidate for this position will have the following characteristics: Ability to collaborate cross-functionally through all levels of an organization to maximize growth Ability to work tough challenges and deliver results Desire to self-education on new policies, procedures, and best practices. Don't meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $200,000 - $231,000 *Posted salary ranges re determined upon experience and education. Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Position Summary The successful applicant will be highly skilled and experienced in business and strategic development for the rapid expansion of silicon-based semiconductor advanced packaging research, development, and pilot manufacturing, having exceptional technical and business communication skills for building relationships with customers, suppliers, distributors, and partners. The applicant will be responsible for developing new, advanced packaging business partnerships for NY Creates in support of the Albany Nanotech HI packaging center, and the Test, Assembly, and Packaging (TAP) facility in Rochester, NY. The candidate must have an extensive portfolio of OSAT and packaging contacts and direct experience executing successful, long-term packaging engagements with commercial entities, government contractors, research institutes, and academia. This role will be responsible for growing packaging-based revenue by finding and developing new business opportunities, expanding the NY Creates brand, and overseeing all technical aspects of the packaging business strategy team. The person in this role will also recommend new packaging related products or services and lead a team to pursue the long-term technical strategic goals of the NY Creates Business Development Organization. Key Responsibilities Lead NY Creates Advanced Packing Business Development efforts. Manage a staff of 1-2 Business Development Associates. Work directly with NY Creates Sr. Director of Packaging strategy to expand and improve packaging efforts and establish the organization's role in the domestic OSAT ecosystem. Work closely and collaboratively with NY Creates technical packaging team to ensure alignment with capabilities, capacity, and strategy to promote NY Creates and represent the Business Team. Works closely with all members of the NY Creates Business Team to support the overall growth plan, as well as continuously improve customer service and broaden the customer base to support financial sustainability. Coordinate virtual and in-person business meetings and visits, including pre-arrival planning and activities. Provide meeting support, including briefing/presentation materials, meeting minutes, action item tracking reports, talking points, and action item follow-up support Manage the business/partnership evaluation process through data collection and interpretation, along with making recommendations for programmatic improvement and future strategies Maintain and cultivate strong customer/prospect relationships through close engagement with all internal groups, CPM, Technical, Finance, Legal, and other organizations. Conduct research on advanced packaging market insights, industry trends, business opportunities, potential prospects, and competing organizations. Track and record metrics, data, and statistics on customer/prospect performance, connections, and retention on a regular basis. Help create and develop a robust pipeline of qualified advanced packaging prospects. Develop and implement advanced packaging sales strategies, client service, and retention plans. Assist with drafting advanced packaging sales pitches, presentations, reference material, and other documents, as required. Attend advanced packaging technical conferences, symposiums, and events. Promote NY Creates packaging efforts at these events through speaking engagements Arrange and support customer/prospect meetings among business staff, engineering, and executive team. Other duties as assigned. It is expected that this position, as all positions, may at times be asked to assist in other duties not specifically outlined in this job description. It is expected that staff willingly assist their colleagues and management to the best of their abilities and within the expectations of their position. RF SUNY also reserves the right to reevaluate and reassign duties based on the changing demands of the Institute, either permanently or temporarily. Requirements: Essential Functions (Essential duties are defined as critical to carrying out the function of the job, and, if eliminated, would alter the nature of the job. List, in order of importance, the essential function of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished; include supervision or management responsibilities, quality and quantity standards, physical and mental perceptual functions of the job.) 35% of time - Advanced Packaging Business Management; revenue sustainability and growth, Customer Satisfaction, CRM, and Advanced Packaging Business Strategy. 30% of time - Management of Advanced Packaging Business Team and other BD team members when needed. 30% of time - Travel both domestic and international. 5% of time - Other reasonable duties as assigned. Minimum Qualifications This position requires a bachelor's degree in engineering or science, and an MBA accredited by the U.S. Department of Education or internationally recognized accrediting organization, as well as over 10 years of business development experience with Advanced Packaging semiconductor technology, including 3D and Heterogeneous Integration, and supply chain companies specifically related to Semiconductor Research and Development. Individual possesses the ability to interface with external customers and internal partners at various levels within the organization; works independently; prioritizes demands in a fast-paced environment; has strong technical and communication skills; and has experience communicating with C, V, and D level executives as well as technical members of those organizations. Must have extensive portfolio of Advanced Packaging contacts and experience closing deals. Candidate will be proficient in business engagement processes, CRM, contracts/agreements drafts and negotiations, and other business management applications. Travel requires 30% minimum. Preferred Qualifications 10-15 years of relevant work experience with semiconductor packaging sales, contracts, marketing, business management, business negotiation, and business strategy in semiconductor R&D facility or similar. 5-10 years of relevant work experience in technical packaging engineering in semiconductor R&D environment. Direct experience with 2.5D or 3D SoC architectures, WLCSP, chiplet-based integration, heterogeneous integration, and/or Co-packaged optics. Master's degree in engineering or science. Willingness to travel up to 30% of the time, and previous international and domestic travel experience. Customer interface experience and ability to articulate Creates business clearly and effectively Define and manage Creates packaging business plan and strategy clearly and concisely to leadership. Strong organizational and customer management skills. Friendly and personable demeanor. Previous technical sales and management experience This position is contingent on the satisfactory completion of a background check. Don't meet every requirement? At NY Creates we are dedicated to building a welcoming team. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $150,000 - $170,000 *Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Associate Director of Identity and Access Management JOB SUMMARY The Associate Director of Identity and Access Management is the authoritative architect and operational owner of the enterprise-wide identity fabric at NY Creates (NYC), responsible for the end-to-end design, implementation, hardening, integration, and lifecycle governance of hybrid identity systems encompassing on-premises Active Directory (AD), Microsoft Entra ID (Azure AD), and a mature Identity Governance & Administration (IGA) platform. This role drives the strategic convergence of authentication, authorization, privileged access, and compliance workflows across research labs, semiconductor cleanrooms, HPC clusters, cloud workloads (AWS, Azure, GCP), OT/ICS environments, and federated partner ecosystems. With elite engineering depth in Kerberos, LDAP, OAuth 2.0/OIDC, SCIM provisioning, zero-trust policy enforcement, and IGA rule engines, the Associate Director of Identity and Access Management translates regulatory mandates (NIST 800-171, CMMC 2.0) and business requirements into scalable, automated identity controls while eliminating orphan accounts, enforcing least privilege, and enabling seamless just-in-time (JIT) access. The incumbent operates with forensic rigor during privilege escalations, automates at enterprise scale, mentors identity engineers, and serves as the final escalation for all authentication or entitlement anomalies. Job Responsibilities include but are not limited to: Own the full Microsoft identity stack: on-premises Active Directory (multi-forest/domain, ADFS, AD CS), Entra ID (Conditional Access, Identity Protection, PIM), and Entra ID Connect synchronization with health monitoring and failover. Design and deploy enterprise IGA solution (SailPoint IdentityIQ/IdentityNow, Saviynt, OneIdentity, or Microsoft Identity Manager); implement birthright provisioning, access request portals, certification campaigns, and role-based access control (RBAC/ABAC). Engineer zero-trust authentication flows: passwordless (FIDO2, Windows Hello for Business), MFA (push, TOTP, certificate), and SSO federation (SAML 2.0, WS-Fed) for 100+ SaaS, custom, and legacy applications. Build and enforce privileged access management (PAM): JIT elevation via Entra ID PIM, CyberArk, BeyondTrust, or HashiCorp Vault; session recording, keystroke auditing, and credential rotation for service accounts and admin jump boxes. Automate SCIM/REST provisioning connectors to HRIS (Workday, UKG), CMDB, cloud platforms, and research tools; maintain 99.99% sync SLA with error-handling and rollback. Develop and operationalize identity risk analytics: UEBA via Entra ID Identity Protection, risky sign-in suppression, impossible travel detection, and anomalous token issuance. Lead annual access certification campaigns; design segregation-of-duties (SoD) matrices for finance, research IP, and fab operations; remediate violations with automated deprovisioning. Integrate IAM with SOAR for automated incident response: isolate compromised identities, force MFA reset, and quarantine devices via Intune/Endpoint Manager. Produce executive dashboards (Power BI, Entra ID reports) on identity hygiene metrics: orphan accounts, stale privileges, MFA adoption, and certification completion; support CMMC, NIST 800-171, and audit evidence. Conduct red-team validated privilege escalation exercises; harden GPOs, LDAP signing, Kerberos armoring, and Entra ID app consent policies. Author and enforce identity policies, standards, and procedures aligned to NIST 800-63B, NIST 800-53 AC/IA families, CIS AD benchmarks, and CMMC 2.0 IA.L2-3.5.x controls. Train and mentor Tier 1/2 analysts on AD forensics, Entra ID troubleshooting, and IGA workflow design; develop internal IAM certification path. Represent NYC in SUNY IAM working groups, Microsoft EAP programs, and CISA Identity Priority initiatives. Critical thinking to trace lateral movement via Golden Ticket, Pass-the-Hash, or token theft across hybrid environments. Ability to script complex identity transformations (PowerShell, Graph API, Python) for bulk operations and custom connectors. High degree of initiative, dependability, and 24×7 on-call for identity outages or credential compromise incidents. Effective oral & written communication skills, including board-level identity risk briefings, regulatory submission authorship, and technical RFCs. Requirements: Minimum Requirements for Associate Director of Identity and Access Management Minimum of eight (8) years of progressive identity engineering experience with at least five (5) years exclusively in enterprise IAM program leadership, hybrid AD/Entra ID architecture, and IGA platform ownership in regulated research, federal contractor, or critical manufacturing environments (5,000+ identities, multi-forest, cloud-native apps). Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or a related STEM field from an accredited institution; master's degree preferred. Equivalent Microsoft Identity MVP or military cyber identity operations training accepted. Knowledge of information security management frameworks such as the NIST Cybersecurity Framework, NIST Special Publication 800-171, or CIS 18 Critical Security Controls. This position is contingent on the satisfactory completion of a background check. Preferred Requirements Microsoft identity certifications Preferred: Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Azure Security Engineer Associate (AZ-500) - IAM focus Microsoft Certified: Cybersecurity Architect Expert (SC-100) IGA platform certifications preferred: SailPoint Certified IdentityIQ Engineer OR IdentityNow Professional Saviynt Certified Administrator OneIdentity Manager Certified Professional Additional elite certifications strongly preferred: Certified Identity and Access Manager (CIAM) Certified Information Systems Security Professional (CISSP) - IAM domain GIAC Certified Windows Security Administrator (GCWN) Don't meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $120,000 - $175,000 **Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

JOB DESCRIPTION Laberge Group is looking to add an experienced Planner to our expanding team! We work with a variety of municipalities to create custom comprehensive plans, update existing plans, and improve communities throughout New York. We specialize in public outreach and engagement, revitalization efforts, community planning, with a focus on implementation. This individual will work collaboratively with our team to assist with a wide range of municipal clients, as well as assist with a wide variety of planning documents. Responsibilities Perform Technical research and writing, document preparation and publication. Complete all aspects of public engagement: presentation materials, community surveys, stakeholder interviews, website setup, and community meetings. Attend community public meetings and hearings. Prepare comprehensive plans, zoning regulations/form-based codes, design guidelines, and other community plans. Develop strategies for communities throughout New York. Conduct environmental review (SEQRA/NEPA), including preparation of Environmental Impact Statements. Collaborate with other team members on a variety of projects JOB REQUIREMENTS Bachelors’ degree in Community, Regional or Urban Planning or a related field from an accredited university. ESRI ArcGIS software familiarity. Adobe Creative Suite familiarity. Excellent technical writing and computer skills are required. Must be accomplished in the management of multiple projects with excellent presentation, verbal and written communication skills. Ability to work as a member of a team on multiple projects in different phases at the same time. Ability to work in fast-paced environment and meet project deadlines. Strong knowledge of Microsoft Office, Word, Excel and Power Point required. Excellent work ethic. Salary will be based on experience with a range of $75,000 to $95,000. The position is based in Albany, NY. Laberge Group has provided engineering, surveying, planning and community development services since 1964 to public and private sector clients. Our diverse portfolio of successfully completed project, coupled with an experienced core of project management and design staff, provides clients creative, integrated and distinctive solutions. We are large enough to be professionally exhilarating and challenging, and small enough to provide highly attentive service to our clients. This is an opportunity to join a growing, well established firm which offers a competitive salary commensurate with experience as well as an excellent benefit package. Check out our website at . All replies will be held in confidence. Interested candidates should send a detailed resume including education, work history and experience with emphasis on the elements identified above along with salary requirements to Laberge Group is an Equal Opportunity Employer - M/F/Veteran/Disability.

Laberge Group has an excellent opportunity for a motivated and talented applicant for a Senior Project Civil Engineer to assist in designing and progressing public and private projects throughout New York. The successful applicant will work in a team environment on various types of civil/environmental engineering projects including private site development and municipal drinking water and wastewater projects. Your skills and experience will be used to apply applicable code requirements, prepare technical reports, work with permitting agencies and assist with construction phase services. JOB RESPONSIBILITIES INCLUDE: Engineering Reports and Studies; Design and Permitting; Drinking Water Distribution and Treatment Design; Wastewater Collection and Treatment Design; Water and Wastewater Pumping Station Design; and General Municipal Consulting on a variety of projects. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS Design experience desired includes pipeline and pump design, water and wastewater treatment, grading and stormwater design; The successful applicant will also be able to interpret and apply applicable code requirements, prepare technical reports, work with permitting agencies and perform construction administration duties; BS degree in civil engineering or a closely related field with 3 or more years of relevant experience; Our office utilizes AutoCAD Civil3D, experience with this platform is preferred; The successful candidate will be energetic with good communication ability and technical skills, as well as have knowledge of commonly used concepts, practices, and procedures; and Valid Driver’s license with a clean driving record. Laberge Group has provided engineering, surveying, planning, and community development services since 1964 to public and private sector clients. Our diverse portfolio of successfully completed project, coupled with an experienced core of project management and design staff, provides clients creative, integrated and distinctive solutions. We are large enough to be professionally exhilarating and challenging, and small enough to provide highly attentive service to our clients. We are proudto have been named a Times Union Top Workplace for the fifth year in a row! The strengths for which Laberge Group was selected as one of Albany’s Top Workplaces include work/life balance, collaboration, growth opportunities, opportunity to make meaningful contributions to projects, and feeling that the work we do makes a difference. We are very proud that our employees feel these traits make Laberge Group a great place to work! This is an opportunity to join a growing, well-established firm which offers a competitive salary of $75,000 to $100,000 commensurate with experience as well as an excellent benefit package. Check out our website at . All replies will be held in confidence. Interested candidates should send a detailed resume including education, work history and experience with emphasis on the elements identified above along with salary requirements to Laberge Group is an Equal Opportunity Employer - M/F/Veteran/Disability.

We are seeking a highly experienced and motivated Professional Land Surveyor to join our dynamic team. The successful candidate will play a critical role in our organization, working on various projects including property boundary surveys and base mapping for engineering design. JOB DUTIES INCLUDE: Conducting thorough boundary surveys to establish property lines and record data relevant to the shape, contour, location, elevation, or dimension of land or land features. Preparing and maintaining sketches, maps, reports, and legal descriptions of surveys to describe, certify, and assume liability for work performed. Verifying the accuracy of survey data, including measurements and calculations conducted at survey Directing or conducting surveys to establish legal boundaries for properties, based on legal deeds and Coordinating findings with the work of engineering and architectural personnel, clients, and others concerned with projects. Plan, coordinate and schedule project work tasks for multiple projects. Monitor and oversee project budgets. Administer and oversee survey manpower and activities. Communicate and build client relationships. Provide technical and professional consultation on Firm projects involving survey issues. Develop Scopes of Work in accordance with the clients’ requirements, negotiate contracts, prepare proposals, and manage financial and technical aspects of survey projects. Work with the Vice President and Assistant Director of Marketing to further business development. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS License in New York is required; 15 years’ experience in land surveying; Proficient in AutoCAD, Civil 3D and GIS; Excellent problem-solving skills and the ability to make sound technical decisions; Strong communication and interpersonal skills, with the ability to work effectively in a team environment; Ability to manage multiple projects simultaneously and meet tight deadlines; Ability to examine and interpret civil, architectural, and structural drawings; Ability to examine boundary evidence survey resolutions; Ability to prepare Construction Layout computations and calculations; Exceptional attention to detail and accuracy; Have basic knowledge regarding public/private utilities; Be able to work independently and in a team environment; Physical fitness to work outdoors in various weather conditions and navigate different types of terrain. Must be able to lift over 50 pounds; Valid Driver’s license with a clean driving record; Flexibility in daily schedule; and Be able to travel overnight occasionally when needed. Laberge Group has provided engineering, surveying, planning, and community development services since 1964 to public and private sector clients. Our diverse portfolio of successfully completed project, coupled with an experienced core of project management and design staff, provides clients creative, integrated and distinctive solutions. We are large enough to be professionally exhilarating and challenging, and small enough to provide highly attentive service to our clients. This is an opportunity to join a growing, well established firm which offers a competitive salary ($105,000 - $120,000). Come and join us for a rewarding career with an excellent salary, benefits, and career growth opportunities! Benefits include but are not limited to: 401k w/ Match Health, Vision, & Dental Insurance Paid Time Off Paid Holidays Annual Bonus Solid Company Culture Check out our website at . All replies will be held in confidence. Interested candidates should send a detailed resume including education, work history and experience with emphasis on the elements identified above along with salary requirements to EOE/AA

About NY CREATES: NY CREATES serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY CREATES also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Metrology / FA Tech- TECH I JOB SUMMARY NY CREATES is seeking applicants for the position of Metrology/ FA Tech-TECH I to work in its 300mm semiconductor development facilities. This candidate will need to lead and contribute to semiconductor hands-on fabrication of process development projects to advance new products from concept phase through manufacturing phase. This position is for a Night 1 shift (Sunday through Tuesday and every other Wednesday, from 7PM till 7:30AM). Job responsibilities include, but are not limited to: Effective day-to-day operation of SEM, FIB and TEM instruments for analytical work Perform SEM analysis on samples submitted by requesting partners and on-site customers Perform FIB-SEM and FIB prep of TEM samples from requesting customer base Perform occasional TEM on samples submitted by customer base Clear communication and prompt interaction with requestors to fully and clearly understand analysis requirements and reporting of results Prioritize work when queued with multiple requests Ensure timely communication of analysis results Ensure analysis requests are submitted and tracked following ISO procedures Maintain analysis queue database reporting according to ISO requirements Attendance at technology group meetings to advise on use of metrology techniques Demonstrate basic knowledge of structures and materials submitted for analysis Work to minimize TAT for all SEM, FIB and TEM jobs Monitor operation and schedule effective maintenance of SEM/FIB/TEM to maximize tool uptime Further expand capabilities of the SEM/FIB/TEM toolset by developing additional sample preparation procedures such as wet-etch delineation, plasma etch etc. Maintain contact with other on-site F/A groups to utilize additional equipment there if needed Other reasonable duties assigned. Requirements: Minimum Requirements for Metrology / FA Tech- TECH I An associate's degree in an engineering or science related discipline from a college or university accredited by the US Department of Education or internationally recognized accrediting organization OR equivalent experience which includes at least 6+ years of semiconductor industry or research and development experience. Candidate must have a working knowledge in one or more metrology tools and process modules required to build advanced CMOS devices; must also demonstrate proficiency in computers and IT infrastructure including manufacturing execution system applications, project planning, and forward thinking for contributing to process solutions for test wafer flows and equipment evaluation. Excellent written and verbal communication, interpersonal, and organizational skills. Ability to work well under pressure and in a fast-paced environment. The candidate must be willing to execute a variety of tasks on short notice. Knowledge MS Office, and semiconductor equipment operation are strongly recommended. Must be willing to work either evening or day shifts. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. PREFERRED QUALIFICATIONS A bachelor's degree in engineering or science related discipline from a college or University accredited by the USDOE or internationally recognized accrediting organization. 4+ years of experience working in the semiconductor industry as a metrology, SEM/FIB/TEM, or FA technician is highly preferred. Hands-on experience at least 2years with SEM instrument operation including sample preparation by cleaving or FIBi s desired. Experience with FIB sample-prep for TEM and TEM analysis experience are preferred qualifications. Don't meet every requirement? At NY CREATES we are dedicated to building a welcoming, diverse and inclusive workplace. If you are excited about working for NY CREATES but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY CREATES. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $26.00- $30.00/ hour *Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY CREATES: NY CREATES serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY CREATES also runs some of the most advanced facilities in the world, boasts more than 2,700 industry experts and faculty, and manages public and private investments of more than $20 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Facilities Systems Control Integrator JOB SUMMARY Operation, maintenance, testing and repair of UPW (Ultra-Pure Water) and WWT (Wastewater Treatment) systems to meet the required standards of purity, quality, and facility performance with a focus on design, installation, commissioning, programming, troubleshooting and maintenance of SCADA (Supervisory Control and Data Acquisition) systems. Job responsibilities include, but are not limited to: Operations, maintenance, testing, troubleshooting and repair of UPW and systems to meet the required standards of purity, quality and facility performance. Participation in the development of equipment start-up, shutdown and preventative maintenance tasks and procedures. Identify, develop, and design control system improvements and upgrades for enhanced system functionality and reliability. Identify instrumentation deficiencies and suggest alternatives. Monitors, evaluates, and adjusts UPW and WWT systems performance for proper and efficient operation. Assist UPW/WWT staff and contractors with maintaining SCADA systems including General Electric (I-Fix), Rockwell/Allen-Bradley, PLCs and other control software interfaces. Provide technical guidance and support including set-up, verification, operation, and troubleshooting complex building automation and control systems. Monitoring and responding to all facility reporting alarms and controls. Work with engineering, system integrators, system owners and operators to improve the design and control of their systems or solve control issues. Maintain an understanding of all related disciplines (process, waste, chemical & gas distribution, etc.). Provide technical instruction and training to other technicians and personnel on basic theory, proper system operations, preventative maintenance, troubleshooting techniques, typical system failures and corrections. Provide recommendations on equipment/systems operation and modification for energy conservation, efficiency, and reliability. Review performance of existing systems to identify areas for improved operations. Completing reports for material usage (inventory control), system performance, equipment maintenance history, etc. Proficient use of Microsoft Office and various maintenance management programs. Maintain good communication with other control technicians and work as a team to learn, understand and develop the proper skills to move the department controls forward. Off shift coverage, when necessary or during emergencies and twice a year shutdown availability. Other reasonable duties as assigned. Requirements: Minimum Requirements for Facilities Systems Control Integrator Must have a high school diploma or equivalent and a minimum five (5) years' experience in the design, installation, commissioning, programming, troubleshooting and maintenance of SCADA systems including Factory Talk, General Electric (I-Fix), Rockwell/Allen-Bradley, PLCs and other control software interfaces. Must possess the technical knowledge to troubleshoot complex process automation systems. Candidate must also have excellent communication skills and a high level of self-confidence with the ability to work independently. Possess excellent people skills/customer focus and a commitment to teamwork, an ability to manage and prioritize multiple assignments; demonstrate initiative and be adaptable to change. Must have ability to provide off shift coverage. Proficient use of the Microsoft Office and computer maintenance management programs are also required. Experience in working with maintenance schedules, blueprints, diagrams, sketches codes and maintaining detailed and accurate records. Skilled use of Microsoft Office Suite software and Maintenance Management programs. This position requires the ability to lift and push/pull 50 lbs. on a regular basis throughout the shift and frequent climbing (i.e. ascending/descending ladders, stairs, scaffolding, etc.). This position requires some work in adverse weather conditions and exposure to hazards (i.e. proximity to moving mechanical parts, heat, cold and noise exposure). Ability to work extended hours and during planned shutdown periods. Employee must have the ability to wear a respirator as assigned and requires participation in NY CREATES hearing conservation program. This is an essential personnel position for the maintenance and operation of the campus during an emergency. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. PREFERRED REQUIREMENTS Associate's degree in engineering or two (2) year technical certificate in a related technical field and five plus (5+) years' experience in the design, installation, commissioning, programming, troubleshooting and maintenance of SCADA systems including General Electric (I-Fix), Rockwell/Allen-Bradley, Factory talk, PLCs, and other control software interfaces. Certification in advanced operation of SCADA software and components, variable frequency drives (VFD's), etc. Don't meet every requirement? At NY CREATES we are dedicated to building a welcoming, diverse and inclusive workplace. If you are excited about working for NY CREATES but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY CREATES. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account. Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $45- $51/ hour *Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY which is an Equal opportunity Employer including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for Governance, Risk, and Compliance Specialist JOB SUMMARY The Senior Governance, Risk, and Compliance Specialist (GRC) is the organization's authoritative governance, risk, and compliance strategist and execution lead, responsible for maturing and operationalizing a risk-aware, evidence-driven GRC program across NY Creates (NYC). This role owns the full lifecycle of enterprise risk assessments and risk register governance, third-party vendor risk management, cybersecurity policy and standards framework, internal audit program design and execution, and training and awareness strategy. With advanced expertise in quantitative and qualitative risk modeling, control framework mapping, regulatory interpretation, and audit defense, the Senior GRC Specialist drives cross-functional alignment, automates compliance workflows, and delivers executive-ready risk intelligence that directly informs strategic decision-making. The incumbent operates with strategic foresight, diplomatic influence, and rigorous analytical discipline to ensure NYC's continuous compliance with NYC's NIST 800-171, CMMC 2.0, NSPM-33, ITAR/EAR, compliance posture in a federally funded research environment. Job Responsibilities include but are not limited to: Lead enterprise risk assessment program: design methodology, facilitate workshops, perform threat modeling, quantify likelihood and impact, and maintain dynamic risk register with residual risk tracking and KRIs. Own third-party risk management framework: develop tiering model, author due diligence questionnaires, lead evidence reviews, negotiate contractual security clauses, and enforce continuous monitoring via automated feeds. Architect and govern cybersecurity policy hierarchy: author, socialize, and enforce policies, standards, and procedures; ensure bi-directional traceability to NIST 800-53, CMMC 2.0, and CIS Controls. Design and execute internal cybersecurity audit program: scope annual plan, perform control testing, issue findings with root cause analysis, and validate remediation effectiveness. Strategize and scale training and awareness program: develop role-based curriculum, integrate gamified phishing simulations, measure cultural maturity, and report behavioral risk trends to leadership. Produce integrated GRC dashboards and board-level reports: risk heatmaps, compliance posture, control effectiveness, vendor risk exposure, and audit readiness. Lead preparation for external assessments: CMMC Joint Surveillance, DIBCAC audits, and insurance cyber risk evaluations; serve as primary point of contact. Implement and administer enterprise GRC platform: configure risk, policy, vendor, and audit modules; automate workflows, evidence collection, and reporting. Chair risk committee meetings: present new risks, challenge mitigation plans, and secure executive approval for risk acceptance or treatment strategies. Drive GRC process automation and integration with ITSM, SOAR, and CMDB for real-time compliance visibility and control validation. Mentor Junior GRC Specialist and cross-functional control owners; establish GRC Center of Excellence and internal audit training pathways. Critical thinking to perform scenario-based risk analysis, challenge assumptions, and align compliance with mission objectives. Ability to translate technical control failures into business impact and regulatory exposure. High degree of initiative, dependability, and ability to influence without authority across all organizational levels. Effective oral & written communication skills, including policy authorship, audit report writing, and C-level risk presentations. Other reasonable duties as assigned. Requirements: . Minimum Requirements for Governance, Risk, and Compliance Specialist Minimum of six (6) years of progressive GRC, risk management, or cybersecurity compliance experience with at least four (4) years in a senior or lead GRC role within regulated research, federal contractor, or critical infrastructure environments. Bachelor's degree in Cybersecurity, Risk Management, Business Administration, Law, or a related field from an accredited institution; Master's degree or JD preferred. Advanced GRC certifications required (at least two): CMMC Certified Assessor/Professional (CCA/CCP) ISACA Certified in Risk and Information Systems Control (CRISC) (ISC)² Certified Information Systems Security Professional (CISSP) - Governance domain ISACA Certified Information Security Manager (CISM) Shared Assessments Certified Third-Party Risk Professional (CTPRP) Expert-level knowledge of compliance frameworks and control standards: NIST 800-171 Rev 2 / CMMC 2.0 (all practice families) NIST 800-53 Rev 5 (moderate/high baseline) NIST Cybersecurity Framework v2.0 CIS Controls v8 ISO 27001:2022 Annex A Proficiency with enterprise GRC platforms: Risk register and treatment workflow automation Policy lifecycle management with approval routing Vendor risk tiering and continuous monitoring Audit management and evidence repository Quantitative risk analysis: FAIR model, Monte Carlo simulation, annualized loss expectancy (ALE), and risk appetite calibration. Experience leading CMMC Level 2+ assessments, achieving Authority to Operate (ATO), or defending findings in federal audits (DIBCAC, DCAA). Proven track record reducing open high-risk findings by 75%+, achieving 100% training compliance, and automating 80%+ of evidence collection. Experience drafting contractual security addendums and negotiating with Fortune 500 vendors and federal agencies. Demonstrated ability to build and lead a GRC function with measurable maturity improvement (e.g., from NIST CSF Tier 2 to Tier 4). Knowledge of information security management frameworks such as the NIST Cybersecurity Framework, NIST Special Publication 800-171, or CIS 18 Critical Security Controls. This position is contingent on the satisfactory completion of a background check. Preferred Requirements Additional preferred certifications: GIAC Governance, Risk and Compliance (GSTRT) IAPP Certified Information Privacy Professional (CIPP/US) NIST Cybersecurity Framework Lead Implementer Don't meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $120,000 - $160,000 **Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Job Description for System Administrator JOB SUMMARY The System Administrator is responsible for designing, implementing, and maintaining complex IT systems and solutions for the company and its affiliated partners, identifying and resolving advanced technical issues, and ensuring the reliability and performance of existing systems. This role requires effective communication with peers, leadership, and external partners, acting as a liaison to vendors, onsite tenants, and staff to translate business needs into technical plans. The System Administrator will manage performance, capacity, and future forecasting; evaluate products and provide recommendations for hardware and software purchases; develop and routinely test disaster recovery plans; and influence work priorities, technical decisions, and operating procedures at the team or project level. Job responsibilities include but are not limited to: Responsible for installation, patching, account provisioning, and administration of Windows servers, applications, and data storage systems relating to NY Creates and its affiliated partners. Support all Microsoft server related general roles (AD, DHCP, DNS, File and Printer shares) There will be a heavy focus on supporting Microsoft 365 cloud solutions. Perform support for desktops, laptops, servers, and mobile devices. Participate in design discussions for new hardware, network, cloud, or application deployments. Accountable for successful delivery of assigned tasks and projects. Continuously research and evaluate emerging technologies and trends within the IT industry. Perform situation analysis and make recommendations for solutions. Focus on providing a stable and secure environment. Ability to work independently as well as part of a team. Technical competencies in: Microsoft 365 suite of applications, Exchange, Teams, Sharepoint administration, Active Directory, Microsoft Group Policy, Azure Intune, SCCM, WSUS, Windows administration for Server 2016 and greater, PowerShell, VMWare, MFA Requirements: Minimum Requirements for System Administrator Associate degree in information technology, Computer Science degree from college or University accredited by the US Department of Education internationally recognized accrediting organization OR related field with 5 plus years of experience working in an organization's IT systems environment is recommended. Must have a minimum of 5 years' experience with server and network typologies and the ability to quickly learn and use new technologies, as well as how to integrate them with existing systems. Microsoft 365, Azure, and / or server advanced certifications. Must demonstrate effective problem solving and analytical skills. Demonstrated knowledge of implementing and management of various security measures, such as firewalls, intrusion detection and prevention systems, anti-virus software, and encryption tools. Possess knowledge of best practices for maintaining information security. Ability to handle confidential and sensitive information responsibly. Must be able to communicate clearly and effectively, and display patience and understanding when working with other employees who struggle to master new technologies. Ability to work calmly and methodically under pressure and against tight deadlines. Ability to work within a team as well as independently; demonstrated. Ability to multitask, adapt to changes quickly, stay productive, and manage your time efficiently This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. PREFERRED REQUIREMENTS Bachelor's degree preferred in computer science or a related field and/or Technical School or related experience and/or training or equivalent combination of education and experience. Artificial intelligence (AI) experience/administration NetApp (or equivalent shared storage) administration ListServ administration Mobile Device Management Disaster Recovery / Backup Experience Knowledge of CMMC Level 2 Compliance Don't meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $85,000- $110,000/ Annual *Posted salary ranges re determined upon experience and education. Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The NYISO's Market Structures department invites applications for a full-time Project Manager. We are looking for an individual who is a self-starter, enjoys working in a dynamic team environment and possesses excellent requirement elicitation and relationship management skills. As Project Manager, you will fulfill Project Management leadership and coordination roles with accountability for achieving successful project results. Direct the work of project team members, monitor close adherence to project schedules, effectively use project management principles, oversee day-to-day project activities, provide timely reporting of project status and budget and interact regularly with employees in other groups, senior management and project stakeholders. Provide Project Management services principally to one assigned product group. Must be a self-motivated professional who displays effective leadership in a team-based environment. Have experience working in a dynamic changing environment, with a commitment to providing value- based customer service, the ability to anticipate and address stakeholder needs. Display a clear understanding of internal and external stakeholder needs. Have experience in managing multiple competing priorities, use of good judgment, problem-solving and decision-making skills and a thorough knowledge and experience with software development life cycle methodology along with vendor management experience. ESSENTIAL DUTIES and RESPONSIBILITIES • Manage project activities through the effective use of project management principles, best practices and methodologies adopted by NYISO to achieve timely project completion and to meet the defined project business objectives., • Develop and execute project plans for assigned NYISO initiatives, in a matrix capacity with project team members throughout the organization., • Manage RFP / RFI processes, plan and present vendor selection recommendations in coordination with NYISO Procurement and in conjunction with the project team members., • Manage vendor budget and relationships. Identify and manage project-related risks, measure and report on timely basis., • Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones., • Review project progress on a regular basis, analyze and assess information from various sources to develop accurate status reporting. Make recommendations and / or implement corrective action when deviations are found., • Develop project resource plan and cost estimates. Monitor actual project expenditures against project estimates and budget. Provide accurate and timely budget reporting. Maintain effective communication and coordination with all project stakeholders to ensure that business objectives are met, and any changes are clearly communicated. Recommend process improvements and influence change across the organization., • Possess in-depth knowledge of project management principles, best practices, processes and tools used to effectively manage projects., • Actively participate in Project Management Working Group meetings., • Support NYISO strategic and business plan objectives. QUALIFICATIONS: • Bachelor's Degree in Finance, Economics, Information Technology or related technical field required., • Five years of demonstrated success in managing project development life-cycle processes and practical experience creating, monitoring and maintaining technical project plans in a multi-project environment; or equivalent combination of education, training and experience., • Demonstrated success / advanced knowledge of vendor selection (RFP/RFI processes), project planning, estimating, risk management and budgeting., • Strong leadership skills with the ability to influence across the organization; strong aptitude in understanding complex business processes; superior interpersonal skills, • Excellent verbal and written communication and organizational skills., • Experience in multiple development approaches, including Waterfall and Agile, is desirable, • Project Management Professional ® (PMP) certification as defined by the Project Management Institute (PMI) is desirable, • Knowledge of electric power systems or wholesale electric markets is a plus. ADDITIONAL REQUIREMENTS • Must have excellent verbal and written communication and organizational skills. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write speeches, and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or board of directors., • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form., • Intermediate competency in Windows operating environment using MS Office suite of applications to include: MS Project, Word, PowerPoint, Excel, Internet Explorer. Must have an understanding of the functionality of various IT software and hardware architectures and ability to apply that knowledge within the NYISO systems and wholesale energy marketplace. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $89,600 - $149,400 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Internal Audit department invites applications for a full-time Senior Internal Auditor. The Senior Auditor is responsible for performing audits and related projects as part of the annual audit plan. This includes assessing the design and effectiveness of internal controls, identifying control weaknesses and process improvements, and proposing corrective actions or improvement recommendations. Areas of coverage include but are not limited to NYISO's grid operations, market operations, market structures, system and resource planning, IT general controls, finance and accounting, customer settlements, and credit monitoring, as well as all regulatory and compliance requirements (e.g., FERC, NERC, NPCC, NYISO Tariffs, and SOC1). This role requires the ability to execute concurrent projects, learn new subject matter quickly, perform data analytics, and interpret complex Tariff and other legal documents. The ability to work in a team and effectively communicate with all levels of management are essential. Oversight of the daily activities of staff auditors may occasionally be required. This position reports directly to the Director, Internal Audit. ESSENTIAL DUTIES and RESPONSIBILITIES • Lead audits and related projects as part of the annual audit plan. Areas of coverage include but are not limited to NYISO's grid operations, market operations, market structures, system and resource planning, IT general controls, finance and accounting, customer settlements, and credit monitoring, as well as all regulatory and compliance requirements (e.g., FERC, NERC, NPCC, NYISO Tariffs, and SOC1)., • Conduct risks assessments of assigned NYISO business areas, identifying gaps in processes, procedures, compliance requirements, or internal controls. Prepare audit procedures and test controls using statistical data sampling and data analytics, where applicable., • Complete audit procedures with limited supervision and document audit results in accordance with the standards of the Institute of Internal Auditors (IIA) and other departmental procedures., • Assess the design and effectiveness of internal controls, identifying control weaknesses and process improvements, and proposing corrective actions., • Demonstrate strong listening and communication skills, both verbal and written, to effectively draft reports and present to all levels of staff and management., • Review and interpret complex documents, including NYISO Tariffs, accounting journals, regulatory papers, or other legal documents., • Conduct independent research to identify best practices and industry benchmarks and incorporate such information into audit department procedures or recommendations for management., • Assist the Director, Internal Audit in hiring and managing the daily activities of external auditors or other consultants, including the scheduling of resources, monitoring of progress, coordination of meetings, and evaluation of work product., • Routinely coordinate with business function management and use sound auditor judgement in the execution of assignments., • Maintain strong time management and organizational skills to manage concurrent engagements, prioritize tasks, and complete work in a timely manner. Work both independently and with the audit team., • Occasionally oversee the daily activities of other audit staff, providing guidance and feedback to ensure work is completed timely and in accordance with IIA standards and departmental procedures., • Assist the Director, Internal Audit in departmental administrative procedures, such as budgeting, time management, goal development, and annual audit planning. Qualifications: • Bachelor's degree (B.S.) in Accounting, Finance, Computer Science, Information Systems, Electrical Engineering or other relevant discipline required or equivalent combination of education, training and experience., • Seven years of experience working in Internal Audit, Information Technology, and/or utility/energy operations., • Working knowledge of Internal Audit processes and prior experience leading audits and/or reviewing the work of staff auditors is essential. Familiarity with FERC regulations, NYISO Tariff requirements, and/or SOC 1 audits is desired., • Strong communication and writing skills are essential, with a desire to learn new areas and understand risks. Works well in both a team environment and managing individual tasks., • Experience working for professional services firm providing audit, assurance management consulting, advisory, IT consulting, or corporate finance preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or other appropriate accreditation is desired. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret complex documents such as common scientific and technical journals, financial reports, and legal documents., • Ability to effectively present information in both a verbal and written format, to auditees, management, public groups and/or Boards of Directors and respond to questions., • Ability to define problems, collect data, establish facts, and draw conclusions., • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of geometry/trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form., • Intermediate competency in Windows operating environment using MS Office applications, e-mail and internet programs. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. Please note: The position will be filled at the level (Auditor I, Auditor II, Senior Auditor) appropriate with experience and qualifications. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $78,500 - $131,100 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Market Structures department invites applications for a full-time Research Engagement Program Lead to join the team. The Research Engagement Program Lead is responsible for coordinating and overseeing the NYISO research and university engagement efforts. This individual will develop authoritative reports and white papers for the communication of policy initiatives to stakeholders, regulators, and other policy makers, as well as maintain a comprehensive understanding of energy industry trends and developments. The Research Engagement Program Lead will coordinate NYISO engagement with academic and research institutions to support strategic research initiatives. Additionally, the Research Engagement Program Lead will prepare Board of Directors communications, including briefing documents, presentations, and reports that support informed decision-making. ESSENTIAL DUTIES and RESPONSIBILITIES • Conduct a comprehensive industry scan of the electricity industry and adjacent sectors to identify emerging trends, regulatory shifts, and competitive dynamics impacting the NYISO's strategic objectives., • Develop authoritative reports to analyze emerging trends and assess market impacts of governmental policies., • Conduct research and collect data on industry trends and performance metrics., • Participate in internal and external committees, projects, work groups, and ad hoc groups (as required) as corporate or department representative., • Lead engagement with academic and research institutions, fostering collaboration while managing budgets, timelines, and performance metrics for joint initiatives., • Drive cross-functional collaboration by aligning internal stakeholders and external partners to ensure strategic initiatives are executed effectively., • Act as a strategic point of contact for external research efforts across the Senior Leadership and Management teams, ensuring transparency and alignment of research outcomes with organizational goals., • Facilitate cross-functional collaboration through a Senior Leadership oversight committee to assess research proposals and guide investment in high-impact initiatives., • Deliver structured, high-impact updates to Senior Leadership through executive updates, status reports, and strategic briefings to drive alignment and informed decision-making., • Coordinate department messaging and communication on industry papers and materials., • Lead the development of department strategic materials and Board of Director communications in coordination with Vice President Market Structures., • Maintain research paper repository and encourage dissemination of informative outcomes and findings throughout the NYISO as appropriate. SUPERVISORY RESPONSIBILITIES This position does not possess supervisory responsibility. QUALIFICATIONS • Bachelor's degree (BS) in Business, Electrical Engineering, Economics, Communications or related field; Master's degree (MS, MBA) preferred., • Seven years of progressively more responsible related experience including enterprise strategic planning leadership, complex project management, supervision and demonstrated business acumen and knowledge of electric power utility industry and/or competitive markets, market operations, market economics, finance/accounting systems; or equivalent combination of education, training and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write white papers, speeches and articles for publication that conform to prescribed style and format., • Ability to effectively present information to top management, public groups and/or boards of directors., • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis., • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables., • Competency in Windows operating environment using MS Office applications, e-mail and internet programs. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $114,500 - $198,500 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Market Operations team invites applications for a full-time Manager, Resource Adequacy. The Manager, Resource Adequacy manages the highly visible group that is responsible for establishing the NYCA Installed Reserve Margin ("IRM"), Locational Minimum Installed Capacity Requirements, ICAP Market Import Rights setting processes. In addition, provide coordination for, and manage dissemination of, technical expertise to NYISO market design, manage key inputs into the NYISO's Buyer Side Mitigation evaluations, and provide technical analysis in support of business goals that impact IRM and LCR outcomes (e.g., public policy transmission planning). Coordinates and provides NYISO representation on various internal, stakeholder and regulatory Committees dealing with resource adequacy issues. Coordinates NYISO communication and activities related to the NYISO's interaction with the New York State Reliability Council, in particular the Installed Capacity Subcommittee. Responsible for the development, oversight, and execution of a multi-year strategy to evolve Resource Adequacy modeling to maintain reliability in recognition of an evolving resource mix. Controls and administers the overall processes and communications associated with the Resource Adequacy function. ESSENTIAL DUTIES and RESPONSIBILITIES • Direct the highly visible group that is responsible for establishing IRM, LCR, and ICAP Import Rights., • Act as the primary liaison to the New York State Reliability Council (NYSRC) Installed Capacity Subcommittee (ICS) for the development of the Installed Reserve Margin (IRM)., • Manage the IRM Study, concluding with the NYSRC Executive Committee approval and filing of the IRM with the NYS Public Service Commission and FERC., • Monitor and guide the development of the IRM Study schedule and milestones., • Manage IRM Study data collection. Coordinate data collection, review, and approval from internal NYISO groups (e.g., ICAP Market Operations, Long Term Reliability Planning, Load Forecasting) and external sources (e.g., neighboring Control Areas, NERC)., • Lead the monthly stakeholder process associated with the IRM Study, including obtaining input from Market Participants for use in studies and managing the NYISO response to MP input., • Manage the NYISO's annual LCR setting process, concluding with NYISO Operating Committee approval. This includes the publication of the NYISO's LCR Report, Transmission Security Limit report, and annual Net CONE Curves., • Coordinate stakeholder feedback on the LCR setting process, prioritize issues relevant to the NYISO and its Senior Leadership Team, and escalate relevant questions., • Administer the NYISO's ICAP Import Rights setting process, concluding with approval at the NYISO Business Issues Committee., • Direct, implement, test, and maintain all IRM/LCR models, software, model changes, and software changes related to the IRM and LCR studies., • Control and administer procedures related to the IRM, LCR, Import Rights, and NYSRC Reliability Rule compliance., • Assess future resource adequacy needs and recommend organizational changes to position the NYISO to maintain reliability through a grid in transition., • Make recommendations in relation to New York resource requirements, as appropriate, to the Operating Committee (OC), Management Committee (MC), and Board of Directors., • Coordinate with other NYISO personnel, market participants, regional and inter-regional reliability councils and neighboring ISO/RTOs., • As management expert in resource adequacy, participate in extensive and significant discussions and meetings with market participants and regulatory committees., • Provide guidance and recommendations on other market design, operations, market operations, and planning efforts, as needed., • Perform management duties including staff supervision, career guidance, budget preparation, resource allocation, operating decisions and related. Qualifications include: • Bachelor's degree (BS) in Engineering Management, Business Administration, Electrical Engineering, or related technical field required; Master's degree preferred., • Seven years of related experience in electric system reliability analysis, resource adequacy assessment, electrical engineering, applied statistics or mathematics required; or equivalent combination of education, training and experience. Demonstrated leadership experience desirable. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from Market Participants, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors., • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables., • Intermediate competency in Windows operating environment using MS Office applications, e-mail and internet programs. Advanced proficiency in numerous statistical, database and modeling software tools such as XML database software, SAS, and GE MARS or equivalent is desirable. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $131,700 - $228,400 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Information Technology department invites applications for a full-time Configuration Engineer (Salesforce). The Configuration Engineer is primarily responsible for Salesforce platform administration and support. This role ensures system integrity, security, disaster recovery, and optimal performance for Salesforce and related platforms. The administrator creates and communicates platform standards and procedures, leads or participates in project teams, and collaborates with Salesforce Admins, Software Engineers, QA analysts, and end users from various business teams. Additional responsibilities may include supporting internal custom software applications, Python scripting for power systems engineering tools, and contributing to software testing efforts. The ideal candidate is self-driven, passionate about learning, and committed to delivering high-quality solutions. Success in this role requires strong communication skills, independent thinking, adaptability, and a genuine enthusiasm for supporting colleagues and contributing to a positive, customer-focused team culture. On-site presence at least three days per week is expected. ESSENTIAL DUTIES and RESPONSIBILITIES Salesforce Platform Administration & Support • Support existing customer portals and maintain access/functionality for users., • Administer and configure connected apps supporting the Salesforce platform., • Oversee day-to-day operations for Salesforce and connected applications, including systematic patching and upgrades to maintain a secure environment., • Monitor data quality and integrity within Salesforce, identifying and resolving data issues., • Establish and communicate Salesforce platform standards, policies, and procedures., • Provision and control user permissions and privileges., • Create and maintain reports and dashboards to provide insights into platform performance and usage., • Maintain and test platform backup and recovery plans., • Work closely with Salesforce Admins, Software Engineers, QA analysts, and business end users to gather and understand requirements., • Configure Salesforce using native tools (Flows, Email Alerts, Lightning App Builder) to meet business needs and improve user experience., • Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes., • Develop and maintain APIs for system integration., • Support internal custom software applications as needed., • Contribute Python scripting for power systems engineering tools (willingness to learn is sufficient)., • Collaborate with team members to design, write, execute, and automate tests for software projects., • Develop and maintain tools for testing., • Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements., • Stay current with Salesforce updates, new features, and best practices; recommend and implement improvements., • Demonstrate initiative, ownership, and accountability for tasks and team objectives., • Thrive in a collaborative, team-oriented environment that values mutual respect, open communication, and shared success., • Exhibit curiosity, a growth mindset, and eagerness to learn and improve., • Communicate clearly and effectively with technical and non-technical stakeholders., • Embrace feedback and contribute to a culture of continuous improvement., • Support teammates by sharing knowledge, mentoring others, and celebrating team achievements., • Maintain a customer-focused attitude, ensuring solutions meet business needs and enhance user experience. QUALIFICATIONS: • Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited university or college., • Minimum 5 years of experience as a Salesforce Administrator., • Strong understanding of Salesforce architecture, APIs, security, and data modeling., • Proven experience in software development using Python, Kotlin, or Java is a plus Salesforce Administrator and Administrator certification preferred but not required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical documents. Ability to effectively present information in one-on-one and small group situations to market participants, department managers and other employees. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. May require work on nights, weekends, or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $78,500 - $131,100 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Manager, Stakeholder Services to join our team. The Manager, Stakeholder Services will lead the Stakeholder Services team serving as NYISO's primary point of contact for resolving customer inquiries and providing Market Participant support across several issues of complexity associated with participation in NYISO's markets. Additionally, this individual will manage a team, comprised of ten (10) Stakeholder Services representatives, to facilitate timely and accurate resolution to customer inquiries and coordinate proactive communications with NYISO Market Participants. The Manager, Stakeholder Services is expected to collaborate across the NYISO value chain, including interaction with the SLT-Senior Leadership Team, to develop and implement customer engagement tools and strategic practices to enhance the customer experience and position the NYISO for success. The Manager, Stakeholder Services, is a dynamic role interacting with every NYISO department acting as the conduit between the NYISO and Market Participants and includes engagement with many external parties to the NYISO. The Manager, Stakeholder Services, is a strategic and technical role to the NYISO responsible for supporting Market Participants in a 24/7/365 capacity resolving real-time urgent market and operational issues after normal business hours, holidays, and weekends. ESSENTIAL DUTIES and RESPONSIBILITIES • Manage the customer inquiry/resolution process, where customer issues are logged in NYISO's CRM-Customer Relationship Management software and are resolved in a timely and efficient manner. This responsibility represents a corporate goal for the NYISO factoring into NYISO's CSI-Customer Satisfaction Index., • The CI-Customer Inquiry satisfaction score is calculated by measuring the satisfaction with NYISO's Market Participant interaction with the Stakeholder Services department. At the closure of each inquiry, the Market Participant can evaluate the interaction to ensure satisfaction., • Manage the process and procedures for customer inquiries to be investigated and resolved by Stakeholder Services or, if required, referred for specific input from a NYISO department SME, • Manage and facilitate the DAC-Dispute and Claims Committee process. This is a tariff driven process involving a diverse group from across the organization., • Manage the collection, maintenance, and distribution of customer Affiliate forms for each Market Participant. This is a tariff defined process led and facilitated by Stakeholder Services. This critical process ensures compliance with NYISO's tariffs and transparency with Market Participants., • Business Owner of MIS-Market Information System. Reviews and approves changes in the areas of data input, design, development, and administration of the platform. MIS is the NYISO's primary platform for Market Participants to submit bids and offers into the NYISO Markets., • Analyze, design, develop, implement, and evaluate processes and procedural improvements related to Market Participant feedback, collected through surveys. Support other NYISO departments in information collection outreach efforts with Market Participants, including facilitation of data collection through surveys, questionnaires, and NYISO systems., • Manage development of standard communication messages, templates, and standards on common topics to ensure consistent messaging across NYISO's digital footprint., • Establish and oversee protocols to address and resolve frequent technical problems reported by Market Participants, including escalation procedures. Includes organizing conference calls with departments across the NYISO to review issues, discuss options and implement software and process solutions., • In collaboration with External Affairs Management team, support execution of the Market Participant satisfaction survey program. Serve as a customer service advocate across the organization to increase customer-focus and awareness., • Manage and own Stakeholder Services controls related to Internal Audit, SAS 70 Audit, and external audit observations and resolutions, ensuring adequate and appropriate responses to each audit commitment. Includes working in conjunction with Information Technology to validate controls in NYISO's MIS-Market Information System., • Participate in the bi-annual program, GridX, providing input on the design and implementation of NYISO's preparedness with NYISO's grid operations. Includes participation as a key contributor working across the enterprise to communicate program initiatives during the exercise., • Facilitate the process for obtaining CEII-Critical Energy Infrastructure Information. This includes collaborating with NYISO Legal department and SMEs across the organization to ensure compliance with provisions in the NYISO tariffs., • Business Owner for NYISO's CRM-Customer Relationship Management software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team in the Customer Inquiry Resolution Process., • Business Owner for NYISO's Email Communications System software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team to communicate market or operational related topics to Market Participants. Collaborate with Information Technology departments to draft and execute communication strategies related to technical changes impacting NYISO's Market Participants., • Manage team's on-call 24/7/365 Market Participant communication processes, including coordination with NYISO operations and business owners to support Market Participant communications. This comprises supporting Market Participant 24/7/365 with time sensitive bidding, markets, and operational issues including participation in triage calls to resolve issues., • Create and execute programs to increase customer service awareness and the impact to NYISO's CSI- Customer Satisfaction Index., • Collaborate with the Manager, Member Relations, and the independent survey administrator for the CSI program., • Educate Stakeholder Services staff and NYISO employees, managers and senior leadership team on the current trends and driving factors to increase satisfaction and performance., • Collaborate with External Affairs management team to identify trends and topics from customer inquiries, including non-customers, which are of a delicate nature that require strategy discussions. Periodically update management team on status and report findings to the Vice President, External Affairs and Corporate Communications., • Represents the NYISO at annual ISO/RTO meeting providing details and presentations on NYISO's business processes and strategy related to customer service. Continue to foster relationships across ISO/RTO's specifically with the use of NYISO's CRM software. SUPERVISORY RESPONSIBILITIES This position does possess managerial and supervisory responsibility and there are supervisory and non- supervisory employees who report to this position. QUALIFICATIONS: • Bachelor's Degree (BS) in Electrical Engineering or related technical field required; Master's Degree (MBA) preferred., • Ten years' related experience in the utilities industry, energy, or financial markets., • Five years' experience in a management position; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors., • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra, geometry, and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations., • Intermediate competency in Windows operating environment using MS Office applications, e- mail, and internet programs., • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. Responsible for oversight to supporting NYISO's markets and systems, including Grid Operations in a 24/7/365 capacity. This position may require work on nights, weekends, or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $114,500 - $198,500 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

Peckham Industries Location: Rensselaer, NY Pay Range: N/A Salary Interval: Full Time Description: Application Instructions About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “___” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable. Position Description Job Summary: The Quality Control Laboratory Supervisor supports the PARCO leadership, provides technical oversight, and oversees the quality assurance functions of an AASHTO-accredited liquid asphalt laboratory. This role helps ensure that all testing, personnel, equipment, and reporting meet the required standards of accuracy, safety, and compliance with AASHTO R 18, ASTM, and DOT specifications. The QC Lab Supervisor assists in maintaining the laboratory’s accreditation status, provides support to internal customers and external agencies, and contributes to continuous improvement efforts that enhance testing efficiency, reliability, and technical quality. Essential Functions: • Obligated. Support the laboratory quality system by maintaining required documentation and help ensure daily testing is performed accurately according to AASHTO and ASTM standards to maintain valid and reliable results with AASHTO R 18 requirements., • Maintain sample and data traceability through LIMS or related systems to support consistent documentation and audit requirements., • Measurement. Assist with accreditation audits and proficiency testing activities by gathering records, coordinating workflows, and helping address findings., • Coordinate routine calibration and maintenance of instruments to keep equipment functioning properly and prevent testing errors., • Safety always wins. Monitor laboratory inventory, safety compliance, and housekeeping to support uninterrupted operations and a safe facility., • Committed to Serve. Oversee daily activities of laboratory technicians by assigning tasks, monitoring progress, and maintaining training and competency records., • Provide coaching and day-to-day guidance to support staff development and uphold a safe, professional working environment., • Communicate. Provide basic technical support to internal teams and customers by relaying test information and assisting with routine questions., • Respect and engage. Work with operations and other groups to help resolve product or testing issues and support consistent quality. Requirements, Education and Experience: • Experience working in a laboratory environment, performing quality testing preferably in liquid asphalt or aggregates industry., • Strong knowledge of AASHTO R 18, ASTM D3666, and DOT materials testing programs., • Experience managing or maintaining AASHTO Resource accreditation., • Proficiency with laboratory equipment, calibration systems, and Microsoft Excel., • Exceptional organizational and analytical skills., • Strong written and verbal communication abilities., • Ability to lead, train, and motivate a team. Some supervisory experience would be an advantage., • Demonstrated commitment to safety, quality, and process improvement., • Capable of multitasking and prioritizing in a fast-paced, customer-driven environment., • Must have a valid driver’s license, • Authorized to work in the U.S. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business. Work Environment/Physical Demands: This position works primarily in a professional laboratory environment with routine use of standard office and laboratory equipment, including computers, testing instruments, and data systems. The role involves exposure to heated materials, chemical reagents, and occasional strong odors, as well as working near moving mechanical equipment. Work requires frequent standing, walking, bending, reaching, and handling of materials or equipment up to 30–50 lbs., with some repetitive motion. While portions of the work may be sedentary, the position regularly requires active movement within the lab and adherence to strict safety protocols. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. Equal Opportunity Employer Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact . PI7985f4457a00-37820-39308574

Job Title : Oracle Cloud SCM OM Techno-Functional lead Job Location : Albany, NY(Onsite) Job Duration :Long-term Contract(2+ years) Pay rate: $70/hr on W2 & $80/hr on C2C Job Description: • Candidate having 15+ years of experience in Oracle Supply Chain Modules (Order to Cash, Demand to Build, Inventory Management & Procure to Pay)., • Should be able to lead discussion with customer’s business stake holders and understand functional & Technical issues, • Should have worked in complex integration technical landscape. working with multi vendors and geos, • Should have experience in working 24 X 7 support model – Working with Offshore teams, • Should have experience in managing critical system issues under time pressure, • Should be able to lead and guide onsite & offshore team, • Excellent communication skills, • Excellent presentation skills. Will be responsible for presenting weekly status report to customer., • Work location will be Albany, NY and all-day work from customer office is mandatory. Key Responsibilities: • Managing customer expectation, • Continual service improvement, • Managing different customer stakeholders, • Managing offshore and onsite teams What are the Mandatory skills and skill proficiencies required for this position? • Oracle Supply chain and manufacturing – High; Oracle Process Manufacturing – Highly desired, • Exposure to third party logistics company (3PL) interfaces – High, • ITIL processes – High, • Exposure to service now ITSL tool – Medium, • Written and verbal communication – High Regards, Vishwajeet Verma

About the Job Please note that this position is only open to applicants located in the Albany NY Capital Region or Western Massachusetts As a System Administrator/Network Engineer at ITG, you will work with a dedicated, client-focused team that strives to provide excellent service to our clients. You will be responsible for maintaining and supporting client network infrastructures, supporting production, and designing improvement initiatives. You will be expected to test and evaluate network systems to eliminate problems and improve reliability; provide second and third-level support; diagnose and resolve complex network problems; consult with customers on projects, translate requirements into a project plan and manage the project through completion; provide support for all clients’ networks, hardware, and software utilizing a combination of phone, remote access, and onsite support. Specific Duties: • Analyze customer requirements and create technical approach documents, detailing hardware requirements, and configurations, with various solutions., • Analyze, diagnose, and resolve complex network problems as part of second/third-level support., • Consult with customers on a regular basis, gathering project requirements and developing cost-effective solutions., • Support external corporate user communities with desktops, laptops, mobile devices, Microsoft Windows platforms and applications, voice, LAN technologies and Infrastructure security., • Serve as a second/third-level support technician to assist in the diagnosis and resolution of customer outages and chronic customer problems. May have to take the lead on crisis calls., • Liaise with vendors on new technologies and recommend new and cost-effective solutions to improve reliability and service., • Develop, enhance, and maintain network design layouts that are reviewed for problem analysis and resolution., • Ensure desktop and laptop computers interconnect seamlessly with systems including file servers, email services, and application servers. Qualifications: • A minimum of 3.5 years of experience supporting network infrastructures is essential., • Bachelor’s Degree preferred but not required, non-technical degrees acceptable., • The ability to work well in a team environment or independently with minimal supervision., • Must be a self-starter and be able to work in a fast-paced, constantly changing environment., • Organizational and time management skills., • Excellent interpersonal and communication skills (written and oral)., • In-depth understanding of Active Directory, group policies, user & domain management., • Comprehensive understanding of TCP/IP and routing protocols., • Working knowledge of security products. (SonicWall/Cisco Firewalls, IPS, ESET anti-virus software, Infrastructure Security Audit Applications)., • Working knowledge of infrastructure hardware, server, and software technologies., • Experience configuring and managing Azure cloud environments., • Experience configuring, maintaining, and troubleshooting VMWare VCenter environments., • Ability to troubleshoot and navigate unfamiliar software, network environments, and infrastructures., • Strong hands-on experience supporting multi-vendor platforms, configuring routers, firewalls, and switches, and troubleshooting networks., • Knowledge of network security technologies and solutions, ensuring network security and integrity., • Experience in deploying and supporting wireless technologies.

Network Support Engineer (Right to Hire) Open to either the Albany, NY or Rome, NY areas. POSITION SUMMARY: The Network Support Engineer contributes to enhancing, securing, and optimizing hybrid network infrastructure—spanning on-premises and cloud environments. This position is responsible for analyzing and improving the performance of network systems, managing connectivity across Microsoft Azure and Cisco platforms (including Meraki solutions), and collaborating with IT colleagues to expand network capacity, improve resilience, and ensure secure operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Collaborate with the IT service desk and infrastructure teams on the deployment, configuration, and maintenance of network technologies across cloud and on-prem environments., • Design, install, configure, and support Cisco routers, switches, Meraki access points, and firewalls, as well as Azure virtual networks, VPN gateways, and network security groups (NSGs)., • Implement and manage hybrid connectivity solutions such as Azure ExpressRoute, Site-to-Site VPNs, and Meraki SD-WAN for secure and reliable communication between offices and cloud environments., • Monitor and optimize network performance across both Azure virtual networks and on-premises Cisco infrastructure, using tools such as Azure Network Watcher and Meraki Dashboard., • Install, configure, and update network software and firmware; maintain hardware, licenses, and virtual network devices., • Document network topology, configurations, and policies—including Azure resource groups, VNets, and subnets—and maintain detailed runbooks., • Test network protocols, ensure stable and secure server and cloud connectivity, and coordinate changes following best practices., • Enhance network security by implementing and auditing firewall rules, Azure Private Endpoints, and VPN access controls, in collaboration with the information security team., • Evaluate, recommend, and deploy next-generation solutions to improve scalability, availability, and security across Cisco, Meraki, and Azure ecosystems., • Provide technical support and troubleshooting for network incidents, including Azure connectivity issues and Meraki wireless network performance., • Train junior IT staff in network operations, cloud connectivity, and security best practices., • Maintain compliance with industry standards, including Zero Trust Networking and Microsoft Cloud Adoption Framework principles., • Plan network capacity to meet demand in online traffic and remote connectivity., • Manage vendor relationships and coordinate subcontractor activities related to Cisco/Meraki installations or Azure network projects. KNOWLEDGE, SKILLS, and ABILITIES: • In-depth knowledge of Microsoft Azure networking, including VNets, NSGs, ExpressRoute, VPN Gateway, Private Link, Application Gateway, and Azure Firewall., • Strong expertise in Cisco network administration, including Layer 2/3 switching, routing protocols (EIGRP, OSPF, BGP), and Cisco and Meraki firewalls., • Practical experience with Cisco Meraki cloud-managed networking—configuration, monitoring, and troubleshooting via the Meraki Dashboard., • In-depth understanding of wireless networking concepts, including RF fundamentals, 802.11 protocols, and Wi-Fi security standards., • Proficiency in deploying, configuring, and troubleshooting Cisco and Meraki wireless solutions, including site surveys, controller configuration, and performance tuning., • Ability to design and maintain hybrid network topologies that integrate on-premises systems with cloud infrastructure., • Familiarity with network automation and scripting tools (e.g., PowerShell, Azure CLI, or Python) a plus., • Excellent analytical and troubleshooting skills for complex networking and connectivity issues. Strong understanding of network security principles, VPN technologies, and identity-based access control. • Possess strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent. EDUCATION and/or EXPERIENCE: Bachelor’s degree in Computer Science, Information Technology, or a related discipline, and at minimum of 5 years of experience as a network support engineer or network administrator. Equivalent combination of education, training, and experience will be considered. CERTIFICATIONS: Cisco Certified Network Associate/Professional (CCNA/CCNP), Microsoft Certified: Azure Network Engineer Associate, and Meraki Solutions Specialist (CMSS) are preferred.

Responsibilities: • An ITS Employee will supervise this HBITS. The consultant will be performing Formal Project Management tasks including but not limited to:, • Work closely with the project’s business functional areas involving executive and business teams, ITS Leadership, Vendor, and technical teams to develop and manage the project scope and other project management plans (PMP), approach, resource requirements and allocation, schedule, deliverables, and funding., • Provide guidance to project teams on day-to-day project tasks., • Develop the program’s formal project plans specifying goals, strategy, dependencies, scheduling, identifying risks, contingency plans, and allocation of available resources., • Follow the standards and procedures for project reporting and documentation for all projects being managed within the NYS ITS Project Management Office (PMO)., • Identify, schedule, and manage project deliverables, milestones, and required tasks., • Assign tasks and responsibilities and drive accountability to project team members., • Direct and coordinate complex business requirements deliveries, business process reengineering and organizational change activities. Required/Preferred Skills • 84 months of experience as a Project Manager managing 3-5 simultaneous application development projects that include Commercial Off-the-Shelf (COTS) projects and/or in-house projects., • 84 months of experience as a Project Manager creating and managing: project budgets, project schedules, scope documents, status reports, communication plans throughout the project management lifecycle from initiation to closeout., • 84 months of experience in developing and managing formal project schedules in a project tracking tool, such as Microsoft Project., • 84 months of experience in creating detailed project scope documents., • 84 months experience with project quality planning including quality assurance, end-to-end system testing, quality control, user acceptance testing (UAT) defect and metrics management, and quality governance., • 84 months of experience in managing and leading multi-phased, high visibility projects that includes reporting to the high-level government stakeholders., • 84 months of running Project Management Meetings where project deliverables and status are discussed.

We're working with a growing trading-technology fintech in New York that builds advanced systems for banks and trading venues. Their platform provides a powerful framework and central event system that improves communication between financial applications, reduces technical debt, and helps prevent failures during critical market events. They are seeking a React Developer to help build modern, high-performance user interfaces that support real-time trading workflows. Responsibilities * Develop and maintain front-end applications using React, JavaScript, and TypeScript * Build reusable components and responsive UI features * Work closely with backend and product teams to deliver clean, intuitive interfaces * Optimize performance for real-time data and complex workflows * Contribute to code reviews, technical discussions, and ongoing improvements Requirements * 4+ years experience with React, JavaScript and TypeScript * Solid understanding of front-end architecture and component-driven design * Experience with real-time data or fintech is beneficial but not required * Strong problem-solving skills and attention to detail What's Offered * Dynamic and innovative engineering environment * Remote flexibility with a New York-based team * Opportunities to work on impactful trading-technology systems McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Length: Currently until 3/2027 Hybrid: Remote + Onsite in Albany, NY Staff will report to assigned on-site, work location a minimum of 5 days every 2 weeks (50%). This on-site requirement is mandatory. • Remote work the remainder of the time will be permitted at the discretion of the state, but no State systems or data may be accessed, sent, or stored outside of the Continental United States., • Travel: Minimal travel to other locations in Albany may be required – expenses will not be reimbursed. Job Duties: • Report to an the Chief Information Office program manager., • Effectively communicate and share project vision with project teams, sponsors, and executive level managers using a variety of tools including reports, presentations, email, and other collaboration tools., • Provide strong leadership for multiple project teams., • Organize, prioritize, and document personal and project teams’ work., • Negotiate within and outside the organization including various Client agencies., • Manage teams to align the team members, sponsors, and stakeholders with project goals by clarifying roles and responsibilities, delegating work, handling conflict, evaluating performance, and coaching team members., • Create project scopes outlining attainable requirements and deliverables., • Create a project schedule using established scheduling software (MS Project) and maintain the deadlines throughout the project lifecycle., • Identify, communicate, document risks, and develop plans for mitigating identified risks., • Develop, effectively utilize, and maintain all standard project management artifacts required for a complex cybersecurity project in accordance with Client's standards., • Apply structured problem-solving skills by gathering information/data and presenting solutions., • Apply structured change management processes to convey and obtain approval on project changes., • Promote a professional and collaborative work environment., • Organize and effectively facilitate team meetings in conjunction with team leads (project meetings, Scrums, knowledge transfer, executive status reporting meetings, etc.) remotely and in-person, as required., • Effectively communicate orally and in writing, particularly when communicating complex/technical concepts or facilitating key engagements, using a variety of media (email, IM, chat, remote meeting software, such as Microsoft Teams and CISCO WebEx)., • Adapt to changing priorities and effectively communicate to the project team., • Partner with other managers and project managers to ensure effective implementation of the overall Cyber Program including collaborating on project deliverables and tasks that are related to the support of the client department, • Support the program manager on procurement management and deliverable management tasks. Additional/Initial Job Duties: • In addition to the above, FY22 and FY23 grant funds will be used to procure and distribute hardware authentication tokens to local governments for the purpose of implementing multi-factor authentication (MFA) to protect critical government systems and accounts. The project manager’s initial focus will be in support of this MFA grant. In this role, the project manager will be responsible for a variety of additional tasks including: • Acting as the primary point of contact at Client for eligible local government entities., • Collecting signatures on intergovernmental agreements between The client and local governments., • Monitoring distribution of tokens to eligible entities by the hardware vendor, tracking token inventory, and providing frequent progress updates and quarterly inventory status reports., • Other related efforts within the Client's Chief Information Security Office as allowed. REQUIREMENTS: • 8+ years of relevant experience, • Prior work with New York State PMP or similar project management certification preferred, • Bachelor's Degree in Math, Sciences, Engineering, or technical background preferred but not required, • Experience as a Project Manager, supporting and overseeing complex technology projects., • Managing Technology Projects that require coordination between technology providers (e.g., IT groups, vendors) and organizations (e.g., program groups, agency stakeholders)., • This may also include functioning as a lead program/project manager who has demonstrated a mastery of experience in managing projects in the Information Technology field. May also have experience gained in a variety of settings, functioning as a director or deputy director overseeing the analysis, design, development, procurement, and integration of IT solutions in large-scale complex projects., • Experience demonstrating proven skills and competencies related to leading teams, influencing change, managing relationships and responsiveness, and masterful communication. A consultant at this level has high interpersonal and leadership skills, and uses expertise, influence, and personal skills to ensure fulfillment of project tasking and deliverables in accordance with the approved proposal. Some examples of this include, but are not limited to, the following:, • Program Manager on large multi-million-dollar programs, • Project Manager on multiple (3+) projects simultaneously Preferred Skills: • Cybersecurity knowledge or experience

Helpdesk and IT Support Specialist - Tully Rinckey Tully Rinckey, a rapidly growing, full-service law firm with offices across New York, Washington, D.C., Texas, and California, is seeking a customer-focused Helpdesk & IT Support Specialist to join our Latham, NY support staff team. This role is crucial for ensuring the smooth operation of technology for our over 180 users across 11 locations, maintaining high service standards, and maximizing attorney productivity. You will be the first point of contact for all technical issues, providing exceptional Tier 1 support to resolve incidents quickly and efficiently. Your core focus will be direct user support, incident triage, initial troubleshooting, and resolution of common desktop and application issues, while escalating complex problems to our Senior IT Manager and managed services provider (MSP). Key Responsibilities (Tier 1 Helpdesk Focus) • First-Line Incident Resolution: Act as the initial contact for all incoming technical support requests (phone, email, ticketing system). Quickly and efficiently resolve Tier 1 incidents related to desktop, laptop, software, printing, and user access issues., • Customer Service Excellence: Provide exceptional technical support to firm attorneys and staff, ensuring a professional, positive, and timely resolution to all support requests., • Ticket Triage and Management: Oversee and manage the IT ticketing queue, ensuring accurate categorization, prioritization, and detailed documentation of all reported issues, troubleshooting steps, and final resolutions to meet defined service level agreements (SLAs)., • Remote & Basic Troubleshooting: Interface directly with remote and local users via phone, email, and remote tools to diagnose and resolve common hardware, software, and connectivity problems (e.g., password resets, VPN connection issues, Microsoft 365 functionality)., • System Configuration & Deployment: Procure, configure, and deploy new end-user technology (laptops, desktops, monitors, mobile devices, etc.) and perform user account administration (adds, moves, changes, resets) in Active Directory and Microsoft 365/Azure., • Application Support: Provide support and basic troubleshooting for key firm applications, including legal-specific software, Microsoft Office suite, and collaboration tools., • Escalation Coordination: Effectively triage and escalate complex Tier 2/3 incidents to the Senior IT Manager or the outside Managed Services Provider (MSP), ensuring clear communication and smooth handover., • Knowledge Base Contribution: Create and maintain clear, user-friendly documentation, FAQ guides, and knowledge base articles for common support issues to promote self-service and team efficiency. Secondary Responsibilities (Basic Infrastructure Support): • Assist the Senior IT Manager with basic administrative tasks, such as monitoring system alerts and confirming functionality., • Work alongside the MSP to ensure end-user devices are properly patched and updated., • Provide scheduled on-call support for major outages or critical network issues, escalating immediately to Tier 2/3 personnel as required. Qualifications and Experience: • Minimum 3-5 years of experience in a dedicated IT Helpdesk, Desktop Support, or Tier 1 Support role., • The ideal candidate will have VmWare Horizon / Omnissa, VmWare VCenter and Cisco experience., • Demonstrated expertise in providing excellent customer service and initial technical troubleshooting in a fast-paced environment., • Strong working knowledge of and experience managing/troubleshooting aspects of Windows 10/11 operating systems and common desktop applications., • Hands-on experience with Microsoft 365 (user, licensing, and email administration) and basic familiarity with Active Directory/Azure for password and account management., • Experience with ticketing/service desk management systems (e.g., ServiceNow, ConnectWise, Zendesk, etc.)., • Experience in performing equipment setup, problem resolution, and basic network support related to computer hardware, software, and VOIP phone systems., • Strong analytical, organizational, communication, and interpersonal skills. Salary Range: $60,000 - $70,000/year (Commensurate with experience and based on an hourly rate).

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you’re looking for a career with access to the brightest minds in cybersecurity, you’ve found it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42’s Managed Detection and Response (MDR) service is growing fast — and we’re building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you’ll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities • Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance, • Support onboarding activities for new customers, • Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations, • Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed, • Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps, • Help drive consistency and quality in how incidents and threat intelligence are communicated externally, • Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications • 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience, • Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR, • Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly, • Experience reviewing, drafting, or presenting incident reports and security findings, • Familiarity with Cortex XDR or Cortex XSOAR, • Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job Description At Velan Studios, we foster a culture of curiosity. Our games embrace diversity and are fueled by the adventurous spirit of our team. We are the creative minds behind titles like Mario Kart Live: Home Circuit, Knockout City, Hot Wheels Rift Rally, Midnight Murder Club as well as the VR game Bounce Arcade, and our journey continues! Our studio's mission is to pioneer groundbreaking gaming experiences and reimagine play in new ways. We're committed to pushing the boundaries of traditional gaming, blurring the lines between reality and fantasy, and revolutionizing the industry one game at a time. We are looking for a Senior Gameplay Animator with the experience and passion to drive our gameplay mechanics to the next level. You’ll play a key role in defining how our characters move, respond and feel, crafting animation that’s both expressive and tightly integrated with gameplay. You should be equally comfortable working in a small, fast-paced prototyping team as you are creating polished, production-quality animation for larger projects. You will be actively collaborating with artists, engineers and designers to develop amazing gameplay feel. And your passion for bringing characters to life should only be matched by your love of diving into engine to bring all your animations together for an unforgettable gameplay experience. Senior Gameplay Animator Responsibilities • Help define and drive the game’s animation style with expressive, solid body mechanics that makes gameplay feel amazing., • Take ownership of the full gameplay animation process, from rough prototypes to polished game performances., • Drive in-engine development with excellent engine competency, including animation systems, state machines and other procedural animation techniques., • Collaborate with designers and engineers to explore new ideas, solve tricky gameplay challenges, and push what’s possible through animation., • Document tools and workflows., • Mentor other animators, offering feedback, guidance, and support., • Champion animation across the studio — always pushing for clarity, responsiveness, and that breath of life within every press of a button. What is expected of a Senior level artist at Velan Studios? A Senior Artist is someone the team can rely on for strong craft, clear communication, and steady guidance. Senior Artists at Velan Studios collaborate with a variety of partners, help keep projects on track, and contribute to deep discipline knowledge. Senior Artists take part in feedback sessions - both offering thoughtful critique and being open to feedback on their own work. Senior Artists work with a high degree of independence. They identify what needs to be done, are competent in our required tools, and generally need little oversight to reach goals. Senior Artists also keep an eye on industry trends and new tools, sharing or integrating them when they can elevate our work. Senior Artists may support or mentor other artists through regular check-ins, clear communication, and knowing when to raise concerns. Senior Artists may help organize team workflows, meetings, or pipelines, always keeping things efficient and focused. Requirements • 7+ years of professional experience animating for games, with a focus on gameplay., • A standout demo reel that shows clear body mechanics, timing, and personality., • Expert in Maya or equivalent 3D animation software., • Hands-on experience working in-engine, with focus on general state machine structures., • Proactive and self-directed, with a good sense of when to explore and when to get things done., • Able to effectively communicate technical needs and issues to Engineering/Tech Art/Design., • Experience leading small animation teams or driving animation direction, • Reel should include game or engine captures of your animations in gameplay context., • Familiarity with motion matching, procedural animation, or other modern runtime techniques., • Generalist skills in modeling, rigging, or related areas., • A passion for game design and how animation supports player feedback, pacing, and readability, • Experience with motion capture., • Basic scripting or tool-building experience (Python, MEL, or similar) to streamline workflows or prototype ideas.

Job DescriptionProgram Manager/Training LeadEmployment Type: Full TimeDepartment: Project Management Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Review draft Training Plans and collaborate with the transformation readiness team to finalize. -Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.- Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training.- Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.- In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline- Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.- Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.- Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made. Qualifications: - Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules- Minimum of 5 years’ experience developing training for clients - Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership- Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables- Bachelor’s degree in a relevant field required- Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes- Experience with Salesforce preferred- Must have experience using Adobe Captivate for training development- Ability to obtain a Public Trust clearance.- Must be a United States citizen. Our commitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description SENIOR BRIDGE ENGINEERING DESIGNER Why this role matters: Step into a pivotal role as our Senior Bridge Engineering Designer, where your expertise will shape the future of industrial and commercial infrastructure across the region. Collaborating with a diverse team of seasoned engineers and multidisciplinary professionals, you’ll be at the heart of planning and design for high-impact projects that demand precision, creativity, and technical excellence. This is more than a design role—it’s a chance to leave your mark on the built environment while working alongside some of the brightest minds in the industry. What You'll Do: • Use AutoCAD for pretty much everything – like preparing engineering plans, drawings, and models, • Research, evaluate and execute appropriate engineering techniques and code provisions for a wide range of projects with unique needs, • Prepares drawings and visual aids, • Observes construction activities, • Perform erosion control, site grading and other civil/municipal tasks, • You earned a bachelor’s degree in civil engineering from an accredited institution You are an Engineer in Training (EIT), • You can perform moderately difficult technical computations and consolidate acquired data, • You have a working knowledge of AutoCAD, MicroStation, Civil3D, Revit and/or Open Roads, and you’re proficient in utilizing Microsoft Office, • You can comprehend and carry out oral or written instructions, • An understanding of construction plans/specifications and their application to public works projects What you'll be part of: This role offers a unique opportunity to work with a collaborative team on Bridge design and replacement. What we offer: CPL cares about your future with us! That’s why we offer the following benefits to you and your family: • Healthcare for you and your family: Medical, Dental & Vision insurance. Single HDHP Medical plan with 100% paid premium., • Health Savings Account (HSA) with employer match., • Medical and Dependent Care Flexible Spending Accounts., • Long-Term Disability Insurance Company/team member premium sharing., • FREE Life Insurance and AD+D Insurance + Voluntary Life Insurance for you and your family., • FREE Short-Term and Long-Term Disability Insurance., • PTO + Sick Time + 8 Holidays a year., • Retirement Savings Plan - Contribution from CPL to grow your retirement funds., • Tuition Assistance: You may be eligible for continuing education assistance., • Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt., • Internal Mobility & Career Advancement., • Licensure Assistance. What does it look like working here? We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors. • Collaboration – working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams., • Family – celebrating others’ successes, genuinely caring about the happiness and well-being of our team members, and recognizing their own families as extensions of the CPL family., • Fun – not taking oneself too seriously, fully understanding that fun at work is conducive to productivity., • Inspiration – contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude., • Integrity – doing what is ethically right and providing reliable follow-through on commitments. CPL does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. CPL will not be responsible for any fees arising from the use of resumes submitted by recruiting professionals or agencies that do not have a current placement fee agreement with CPL. All initial communication with recruiting professionals or agencies must go through our Talent Acquisition Team.

Job Description Please share profiles to This position is for an Expert-level Project Manager (18-month hybrid role in Albany, NY) responsible for planning, organizing, and integrating complex cross-functional IT projects with significant scope and impact. The ideal candidate will have over 84 months of experience in project management, including overseeing budgets, schedules, and scope; developing communications plans; managing risks and issues; and ensuring adherence to quality standards. Candidates should also have extensive leadership experience on software development projects, proficiency with Microsoft Project, and a proven ability to manage stakeholder expectations—especially within public sector government IT environments. A Bachelor’s degree and PMP certification from the Project Management Institute (PMI) are required. The selected professional will perform the full range of project management duties as outlined by PMI PMBOK and the NYS Project Management Guidebook (R2). Responsibilities include defining project scope, gathering and documenting requirements, creating and maintaining schedules, coordinating with program areas, and managing resource allocation. The role also involves implementing quality metrics, developing communication plans, preparing detailed status reports, and leading risk and issue management efforts. The Project Manager will oversee project and technical staff, manage vendor or contract relationships, and conduct project analysis and closeout sessions—ensuring projects are delivered on time, within budget, and aligned with organizational goals. Powered by JazzHR 8KI4GeO4wH

Now Hiring: Clerk (CSIO) Are you a strong leader, passionate about guiding young adults toward success and MAKING A DIFFERENCE? Do you thrive in a fast-paced environment where teamwork and problem-solving are key? If so, we want YOU to join our Glenmont Job Corps Center team as a Clerk. Hours: Monday - Friday 8:00am-5:00 pm. Must be 21 years or older and posses a in-state NYS VALID Driver's License. What You'll Do: Work with staff members to promote positive student behavior and engagement. Provide mentorship and guidance to students, helping them develop life and career skills. Work collaboratively with different departments to maintain a productive and goal-oriented atmosphere. What We’re Looking For: ✅ Strong leadership and conflict resolution skills. ✅ Experience in working with youth student, supervision (Job Corps or similar setting preferred). ✅ Passion for youth development and creating a positive impact. Why Join Us? Meaningful Work – Shape the future of young adults and help them achieve their goals. Growth Opportunities – We support career advancement and professional development. Competitive Pay & Benefits – Health, retirement, and paid time off. Ready to make a difference? Apply today! POSITION SUMMARY Provides clerical support for departments supervisor. This position is responsible, with minimum supervision, to perform a variety of clerical duties that are related to the work of the supervisor, requiring knowledge of office routine and procedures. This individual will also interact with management on a day-to-day basis, handling confidential documents and materials. Will be required to take on special projects and provide technical support to other departments as needed. RESPONSIBILITIES o Follows all integrity guidelines and procedures and ensures no manipulation of student data. o Conducts research, prepares statistical reports, handles information requests, and performs clerical functions such as maintaining required documentation, sorting/distributing mail, preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May make travel arrangements as necessary. o Ensures timely submission, logging and tracking of all Center contract deliverables, requests, reports and correspondence. Drafts, writes and proofs correspondence. Responsible for the quality of internal/external communications with the Corporate Office, Department of Labor and outside organizations. o Maintains Job Corps/Company systems and libraries which may include CIS, OA, CTS, CSSR, SMR, ABRA, MAS200, FMS, eRequester, School Dude, PRH, JC Program Instructions, JC Information Notices, Regional directives and SOPs. o Ensures that area is organized, clean, safe and conducive to student/staff success o Produces quality work/assignments in a thorough, timely and accurate manner. o Maintains appropriate personal attendance, accountability and work productivity standards. o Plans, prioritizes and organizes assignments to meet established goals and deadlines. o Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties. o Mentors, monitors and models the Career Success Standards as required by the PRH. o Shows respect and courtesy to students and holds them accountable for their actions and behavior. o Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when requested. o Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action is taken and that problems are in fact corrected. o Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. o Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions. o Other duties as assigned. Qualifications QUALIFICATIONS & EXPERIENCE • High School diploma or equivalent REQUIRED, • 1 to 3 years clerical experience preferred, • Degree or certification from an accredited or relevant certified training program., • Advanced degrees preferred. Duties require professional verbal and written communication skills., • Computer literacy and proficiency in Microsoft Suite of applications is required. “Adams and Associates, Inc. abides by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on characteristics protected by federal, state or local laws. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to their protected veteran status or disability.” This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Peckham Industries Location: Rensselaer, NY Pay Range: N/A Salary Interval: Full Time Description: Application Instructions About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our “___” ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company’s construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable. Position Description Job Summary: The Quality Control Laboratory Supervisor supports the PARCO leadership, provides technical oversight, and oversees the quality assurance functions of an AASHTO-accredited liquid asphalt laboratory. This role helps ensure that all testing, personnel, equipment, and reporting meet the required standards of accuracy, safety, and compliance with AASHTO R 18, ASTM, and DOT specifications. The QC Lab Supervisor assists in maintaining the laboratory’s accreditation status, provides support to internal customers and external agencies, and contributes to continuous improvement efforts that enhance testing efficiency, reliability, and technical quality. Essential Functions: • Obligated. Support the laboratory quality system by maintaining required documentation and help ensure daily testing is performed accurately according to AASHTO and ASTM standards to maintain valid and reliable results with AASHTO R 18 requirements., • Maintain sample and data traceability through LIMS or related systems to support consistent documentation and audit requirements., • Measurement. Assist with accreditation audits and proficiency testing activities by gathering records, coordinating workflows, and helping address findings., • Coordinate routine calibration and maintenance of instruments to keep equipment functioning properly and prevent testing errors., • Safety always wins. Monitor laboratory inventory, safety compliance, and housekeeping to support uninterrupted operations and a safe facility., • Committed to Serve. Oversee daily activities of laboratory technicians by assigning tasks, monitoring progress, and maintaining training and competency records., • Provide coaching and day-to-day guidance to support staff development and uphold a safe, professional working environment., • Communicate. Provide basic technical support to internal teams and customers by relaying test information and assisting with routine questions., • Respect and engage. Work with operations and other groups to help resolve product or testing issues and support consistent quality. Requirements, Education and Experience: • Experience working in a laboratory environment, performing quality testing preferably in liquid asphalt or aggregates industry., • Strong knowledge of AASHTO R 18, ASTM D3666, and DOT materials testing programs., • Experience managing or maintaining AASHTO Resource accreditation., • Proficiency with laboratory equipment, calibration systems, and Microsoft Excel., • Exceptional organizational and analytical skills., • Strong written and verbal communication abilities., • Ability to lead, train, and motivate a team. Some supervisory experience would be an advantage., • Demonstrated commitment to safety, quality, and process improvement., • Capable of multitasking and prioritizing in a fast-paced, customer-driven environment., • Must have a valid driver’s license, • Authorized to work in the U.S. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business. Work Environment/Physical Demands: This position works primarily in a professional laboratory environment with routine use of standard office and laboratory equipment, including computers, testing instruments, and data systems. The role involves exposure to heated materials, chemical reagents, and occasional strong odors, as well as working near moving mechanical equipment. Work requires frequent standing, walking, bending, reaching, and handling of materials or equipment up to 30–50 lbs., with some repetitive motion. While portions of the work may be sedentary, the position regularly requires active movement within the lab and adherence to strict safety protocols. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. Equal Opportunity Employer Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law. Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact . PI65d477ef2af5-37344-39308574

Job Description M-F, 8:00-5:00 Position Description: Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic & treatment centers, ambulatory surgical centers and dialysis facilities. Minimum Qualifications: • High school diploma or equivalent,, • One year of office experience,, • Well organized, detail oriented,, • Ability to work alone and as part of a team., • Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, PowerPoint and SharePoint. Preferred Qualifications: • Bachelor’s degree, • Experience working in a fast-paced setting with the ability to multi-task and work in complex databases.

Job Description Licensed Mental Health Counselor Opportunities in New York (LMFT, LMHC, LCSW) Join a team dedicated to improving mental health outcomes across New York. We are hiring Licensed Therapists to help bridge the gap in mental health care. Position Information: • Job Type: Full-Time, • Conduct clinical assessments., • Develop and execute treatment plans., • Educate clients on mental health practices., • Coordinate care with a team of specialists., • Master’s degree in a mental health-related field., • Valid New York State license (LCSW, LMFT, LMHC)., • Medical, dental, and vision insurance., • 401(k) with employer contributions.

Job Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. The schedule for this position is Tuesday-Saturday, 8am-5pm. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults., • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison., • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures., • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC., • Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups., • New Hire Training, • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality., • Word, Microsoft Excel, Microsoft Outlook., • Excellent written and verbal communication skills are required., • Must be detail oriented and highly organized., • Strong detail-oriented and organized project management skills., • Ability to build and foster collaborative relationships., • Capable of working and learning independently with minimal supervision., • Strong problem-solving skills, and the ability to make decisions independently., • Good communication skills with ability to converse technical information to all audiences., • Cisco certifications, • Four to Six years Network Operations experience or equivalent, • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred., • Advanced 2nd line technical competency level that spans all deployed equipment technologies., • Willingness and ability to train NOC staff on technical, functional, and procedural items., • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM., • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing., • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model., • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE., • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q., • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: • CYAN(Ciena) Z33/77., • Telco Sys 71xx / EdgeGenie, • Ciena 6500/One Control, • Huawei SONET, • Adva, • Calix / CMS, • Cisco (CCNA / CCDA Level), • FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments., • FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.

Job Description We are looking for candidates located in Albany/Johnstown, NY or Baltimore, MD and surrounding areas. Candidates currently residing in these areas or planning to relocate will be considered for this position. Who we are: At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together. What the role is about: The IT Engineer will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements. What impact you’ll make: * Maintains, monitors, and supports the IT infrastructure environment throughout the company; HQ, dispensaries, facilities, distribution centers, and new acquisitions. * Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers). * Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers). * Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning in accordance with industry best practices and Vireo’s reference Architecture. * Identify and resolve system and OS-level issues within Vireo’s IT environment. Develop standard operating procedures and baseline system health/performance metrics. Support OS-level reliability and system provisioning in accordance with industry best practices and Vireo’s systems reference architecture. * Define and document best practices and strategies regarding application deployment and infrastructure maintenance. * Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems * Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture. * Adhere to all Vireo and department processes and standards. * Participate in upgrade projects and installation activities for new hardware and software components. What you’re capable of: * Performs professional-level analysis, evaluation, or research applying basic concepts, practices, and theories of areas within IT information systems * Knows and applies IT information systems' fundamental concepts, practices, and procedures. Frequently uses and applies technical standards, principles, theories, concepts, and techniques. * Interact professionally and effectively through verbal and written communication with all professional contacts emphasizing the Company's interests. * Demonstrate Adaptability and Desire to Learn -- Works productively in the face of ambiguity or uncertainty. Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates feedback without becoming defensive. * Perform Professional Analysis -- Integrates information from a variety of sources to arrive at a broader understanding of issues (e.g., company reports plus in-store observations). Defines issues clearly despite incomplete or ambiguous information. Identifies the critical issues in moderately complex problems. Approaches problems or issues systematically, looking for connections, trends, and potential causes. Probes and looks past symptoms to determine the underlying causes of problems and issues. * Plan and Execute -- Executes plans (e.g., action steps, timelines) to accomplish objectives. Prioritizes and balances time, actions, and projects to ensure the accomplishment of results. Holds him/herself and the team accountable for outcomes (e.g., achieving goals and complying with policies and procedures). Anticipates and addresses obstacles. * Produce Results -- Initiates decisive, timely action to address critical issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts to successful completion and closure. Takes personal responsibility to make decisions and take action. * Satisfy the Customer -- Identifies and anticipates customer requirements, expectations, and needs. Seeks feedback. from customers to identify improvement opportunities. Follows up with customers to ensure problems are solved. Continually searches for ways to improve customer service. * Use Professional Judgment -- Makes logical, rational, and integrative decisions and arrives at sound conclusions. Chooses the best alternative(s) based on a review of pros, cons, tradeoffs, timing, and probabilities. Evaluates the consequences and implications of alternatives, actions, or decisions. Makes timely decisions, balancing analysis with decisiveness. * May communicate with outsourced team(s) when working on issues or tasks. Frequent inter-organizational team contacts on routine matters. Physical Demands * Sit Rarely 1–2 hours * Stand Continuously 1–8 hours * Walk Continuously 2–8 hours * Balance Frequently 34–66% * Bend Occasionally 1–33% * Climb (2–6 ft) Occasionally 1–33% * Crawl Occasionally 1–33% * Crouch/Squat Occasionally 1–33% * Kneel Occasionally 1–33% * Reach (forward & overhead) Frequently 34–66% * Twist (45 degrees at waist) Occasionally 1–33% Lifting/Carrying * 0–10 lbs. Occasionally 1–33% * 11–25 lbs. Occasionally 1–33% * 26–50 lbs. Occasionally 1–33% * 51–100 lbs. Never 0% Traveling * 60-75% What you've accomplished: • Typically requires a BS or equivalent combination of education and related experience. EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary range: $65-$70k Benefits offered: medical, dental, vision, STD, LTD, HSA, FSA Dependent Care, Vol Life, 401k match Powered by JazzHR HSHda8o6mi

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

Job DescriptionDescription: Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power equipment. Briggs and Stratton engines are incorporated into products for both the consumer market and industrial/commercial applications. We are also responsible for the sales and marketing of Briggs and Stratton Power Products, including consumer and commercial generators and consumer and commercial pressure washers. Power Distributors also distributes Oregon Equipment Parts, Oregon Forestry products, and several other allied parts lines. We are seeking a warranty/tech agent that can work effectively in a team environment at our Castleton, NY contact center. This position provides technical support and warranty administration to our vast dealer network on small engines and outdoor power equipment. This position works closely with the customer service department and our warehouses across the US to support dealers in all facets of the distribution process. #ZR Requirements: Skills: Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Resolving Conflict, Multi-tasking, Compiling and Analyzing Information required. Responsibilities: · Maintains professional and technical knowledge while accomplishing organizational goals. · Familiar with company practices and procedures. · Relies on extensive experience and judgment to plan and accomplish goals. · Provide a high level of Technical and warranty support to both our customer and staff. · Maintains service levels and expectations conducive with the department. · Handles inbound/outbound calls from/to our customer base. · Acknowledge and appropriately greet and assist every customer in a timely manner Handle complex tasks and projects as assigned. · Work with inside and outside staff in all departments, as well as with vendors. · Present and discuss the products and services of the company in a way that conveys an image of quality and integrity, with a focus on the importance of our customers. · Maintain a high level of product knowledge. · Support administrative tasks within the team. Performs ongoing review of procedures and processes to ensure best practices within the Power Distributors organization. Manage SharePoint website at the department level. Job Qualifications: · A graduate certificate from a certified engine repair or engine tech school and 2 or more years of experience are required. · Good communication and problem-solving skills, verbal communication and listening skills are required. Good typing, spelling, and writing skills. Intermediate computer knowledge. · Good interpersonal skills are central qualities, including a positive attitude, team building and professionalism.

Job Description JOB-19074 Computer Support Specialist-25416 Position Description: The NYS Department of Health is seeking one temporary Computer Support Specialist located in DOH’s Center for Health Care Provider Services and Oversight at 875 Central Avenue, Albany, NY. Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic & treatment centers, ambulatory surgical centers and dialysis facilities. Minimum Qualifications: • High school diploma or equivalent,, • One year of office experience,, • Well organized, detail oriented,, • Excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background,, • Ability to work alone and as part of a team., • Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, PowerPoint and SharePoint. Preferred Qualifications: • Bachelor’s degree Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

Job Description JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer satisfaction. JOB RESPONSIBILITIES • Supervise the support desk team, providing direction, mentorship, and performance management., • Manage daily operations of the IT support desk, including ticket assignment, escalation, prioritization, and resolution., • Coordinate scheduling to ensure appropriate staffing and service coverage., • Implement and maintain support desk processes in accordance with company IT standards and best practices., • Collaborate with other IT teams to ensure timely and effective resolution of incidents and requests., • Actively monitor service metrics and key performance indicators (KPIs) to ensure service quality and identify improvement opportunities., • Foster continuous improvement through training, knowledge-sharing, and procedural enhancements., • Communicate proactively with stakeholders regarding the status of support requests and service improvements., • Excellent communication, interpersonal, and organizational skills., • Strong leadership capabilities, with the ability to motivate and manage teams effectively., • Ability to analyze support metrics and implement process improvements., • Proactive problem-solving and decision-making skills., • Ability to manage multiple priorities and handle stressful situations professionally., • Commitment to providing high-quality customer service., • Strong understanding of IT support processes and incident management., • Experience with IT Service Management (ITSM) tools, preferably ServiceNow, Jira Service Management, or similar., • Familiarity with ITIL frameworks and practices (ITIL certification preferred)., • Experience working within hybrid environments utilizing Active Directory and Entra ID., • Proficiency in Microsoft Office 365 suite and related cloud-based services Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PIP makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, you may request access to our EEO policy.

Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.