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  • Customer Service Assistant
    Customer Service Assistant
    5 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Legal Assistant
    Legal Assistant
    2 months ago
    $16–$22 hourly
    Full-time
    Journal Square, Jersey City

    General law (personal injury/family/real estate predominantly) practice looking for an energetic, professional, and personable legal assistant. MUST be bilingual (English and Spanish). The ideal candidate will ensure smooth running of the office and effective case management by providing services under the supervision of an attorney. This individual should be comfortable speaking with clients, courts, insurance companies, and government agencies. Responsibilities Provide administrative support to lawyer, greeting clients, handle all calls and properly screen calls for attorney handle emails, conduct general intake information; mail, data entry, file management, document scanning, general correspondence, etc. handle communication with clients, locate and develop case-relevant information, and occasional process serving. Qualifications Bilingual Typing skills Proficient in filing procedures via NJ eCourts Proficient in Microsoft Office, PDF documents (data entry and calendar management will be major responsibilities) Experience in legal assistance Familiarity with law, legal procedures, and protocols Must have excellent oral and written communication skills in both languages (English and Spanish) Must be comfortable working a fast-paced office environment Compensation Salary commensurate with experience Job Types: Full-time, Part-time Expected hours: 35 hours per week (M-F). Will consider a part-time employment (minimum of 25 hours) for right candidate. Benefits: Paid time off Travel reimbursement Schedule: 9am-5pm Certain Holidays (No Major Holidays) Monday to Friday No weekends Travel requirement: No travel Experience: Microsoft Office: 1 year (Preferred) Ability to Commute: Jersey City, NJ 07306 (Required) Work Location: In person PLEASE EMAIL YOUR RESUME BEFORE CALLING THE OFFICE. Job Types: Full-time, Part-time Benefits: Free parking Paid sick time Paid time off Work Location: In person

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