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Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. The Westchester Avenue Safe Haven (WASH) is a 63-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless adults aged 50 and older. Rooted in the Housing First model, WASH provides comprehensive on-site services including case management, psychiatric and medical care, substance use support, meals, and assistance with housing placement. Referrals are made through NYC’s Street Homeless Outreach Teams, with the primary goal of transitioning clients into permanent housing. RESPONSIBILITIES • Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up., • Monitor and document client progress toward service plan goals., • Conduct home visits and other field work, as required., • Document all interactions with, or on behalf of, clients., • Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail., • Answer telephones, take messages and direct calls to the appropriate parties., • Report to, and meet with, supervisor on a monthly basis., • Complete program reports on a monthly basis or more frequently as required., • Assist with special projects as assigned., • Launder client clothing., • Launder all safe haven linens weekly., • Develop a system to do both client laundry and safe haven linens., • Provide new incoming clients with immediate concrete services including clothing and toiletries., • Assist administrative assistant with data entry as needed., • Keep ongoing inventory of client supplies., • High school diploma or equivalent credentials required, an Associate's Degree preferred., • Ability to become an agency driver preferred., • A minimum of one year of administrative work experience preferred., • Proficiency in English required; proficiency in a second language preferred, • Strong oral and written communication, time management and organizational skills are necessary., • Ability to use a computer for prolonged periods, • Ability to occasionally lift and/or move up to 10 pounds, • Ability to stand, walk, or sit for long periods of time, • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork, • Ability to bend and retrieve objects and/or documents, • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation, • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. The Westchester Avenue Safe Haven (WASH) is a 63-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless adults aged 50 and older. Rooted in the Housing First model, WASH provides comprehensive on-site services including case management, psychiatric and medical care, substance use support, meals, and assistance with housing placement. Referrals are made through NYC’s Street Homeless Outreach Teams, with the primary goal of transitioning clients into permanent housing. RESPONSIBILITES • Ensure the security of the premises and perform access control., • Perform regular and frequent foot patrol of the entire facility., • Enforce facility, BronxWorks, and Department of Homeless Services policies., • Promptly advise appropriate supervisors of problems or concerns., • Schedule daily assignments for subordinates, monitor their performance., • Perform regular and frequent foot patrol of the entire facility., • Complete Safety Monitor performance evaluations, progress reports, disciplinary memos, and shift assignments., • Interact with all clients in a professional and productive manner., • Supervise shift, overseeing and performing crisis intervention and addressing operational problems., • Supervise and perform all regular client service and reporting tasks., • Schedule daily and weekly assignments and monitor functions and participate in rotation of task assignments., • Perform special assignments and shift specific responsibilities as assigned, assuring provision of services and compliance with regulations and policies., • Perform additional duties as assigned, • Ensure cross-shift communication QUALIFICATIONS • High School Diploma or equivalent, • New York State Security Guard Registration Card., • 16 Hour On-The-Job Security Guard Training Certificate., • First Aid / CPR Certificate., • New York Fire Department Certificate of Fitness as Fire Guard, Shelters., • Ability to climb 120 standard stairs within 2 minutes., • Ability to drag an 80 pound canvas bag 30 feet on a tile floor within 30 seconds., • Ability to lift a 40 pound bucket and place it on a standard height table within 30 seconds., • Strong oral and written communication, time management, and organizational skills are necessary., • Proficiency in Microsoft Office suite and other standard business technology is required. PHYSICAL REQUIREMENTS • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information:

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. RESPONSIBILITIES • Ensure the security of the premises and perform access control., • Perform regular and frequent foot patrol of the entire facility., • Enforce facility, BronxWorks, and Department of Homeless Services policies., • Promptly advise appropriate supervisors of problems or concerns., • Schedule daily assignments for subordinates, monitor their performance., • Perform regular and frequent foot patrol of the entire facility., • Complete Safety Monitor performance evaluations, progress reports, disciplinary memos, and, • shift assignments., • Interact with all clients in a professional and productive manner., • Supervise shift, overseeing and performing crisis intervention and addressing operational, • problems., • Supervise and perform all regular client service and reporting tasks., • Schedule daily and weekly assignments and monitor functions, and participate in rotation of task, • assignments., • Perform special assignments and shift specific responsibilities as assigned, assuring provision of, • services and compliance with regulations and policies., • High School Diploma or equivalent (Preferred)., • New York State Security Guard Registration Card., • 16 Hour On-The-Job Security Guard Training Certificate., • First Aid / CPR Certificate (Preferred), • New York Fire Department Certificate of Fitness as Fire Guard, Shelters., • F80 Fire and Safety Coordinator License, • Ability to climb 120 standard stairs within 2 minutes., • Ability to drag an 80 pound canvas bag 30 feet on a tile floor within 30 seconds., • Ability to lift a 40 pound bucket and place it on a standard height table within 30 seconds., • Strong oral and written communication, time management and organizational skills are necessary., • Ability to climb 120 standard stairs within 2 minutes., • Ability to drag an 80-pound canvas bag 30 feet on a tile floor within 30 seconds., • Ability to lift a 40-pound bucket and place it on a standard height table within 30 seconds., • Ability to stand, walk, or sit for long periods of time., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. BronxWorks, Inc., a $100MM non-profit organization, is seeking a Senior Accounts Payable Accountant to join a fast-paced finance department. Reporting to the Assistant Controller, the Senior AP Accountant primary responsibilities will be to work closely with the Supervisor regarding the day-to-day operations and activities of the accounts payable unit. The successful candidate must have the ability to work independently as well as be an integral member of the entire finance team. RESPONSIBILITIES Primary responsibilities of the Senior Accounts Payable Accountant will include but not limited to: • Involved in the day-to-day processes of the accounts payable unit to ensure accurate and timely payments of vendor invoices and expense vouchers, • Works closely and communicates regularly with suppliers, vendors, other department staff and management to resolve pending issues – unpaid invoices, duplicate billings, missing support documentation etc., • Analyze vendors’ accounts and obtain statements to ensure all invoices billed are processed and paid, • Contact vendors to resolve discrepancies regarding finance charges, late fees and sales tax, • Process employee reimbursements in Intacct and ADP, • Prepare accounts payable aging reports for review by Assistant Controller or Controller, • Assist in the Year end 1099 process, • Build solid relationships across all units/programs at various levels and communicate with program staff in a timely manner, • Play leading role for any new AP improvements projects, • Assist in financial audit activities of contracts/programs and grants in conjunction with the Assistant Controller and Controller, • Assist in annual independent audit by preparing schedules and other information as directed by Controller, • Strong understanding of AP processes and practices, • Knowledge and experience with non-profit and fund accounting, a plus, • Knowledge and experience with Intaact accounting software and Nexonia, a BIG plus, • Proficiency in computerized accounting systems and Microsoft Office products (e.g. Excel, Outlook and Word), • Must have a strong interpersonal and communication skills - verbal and written; and work effectively with personnel at all levels, • Must be organized, detail oriented and demonstrate the ability to perform several tasks concurrently with ease and professionalism., • Ability to use computer for prolonged periods., • Ability to stand, walk, or sit for long periods of time., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact . #INHGH