Assistant General Manager
21 hours ago
New York
Job DescriptionDescription: Job Title: Assistant General Manager – Nubeluz Location: New York, NY Reports To: General Manager Department: Operations Employment Type: Salaried, Exempt About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary Perched above the Manhattan skyline, Nubeluz by José Andrés is a dazzling rooftop destination where elevated cocktails, vibrant music, and electric energy come together to create an unforgettable nightlife experience. The Assistant General Manager (AGM) is a dynamic and highly visible leader who thrives in a fast-paced, late-night environment. Partnering closely with the General Manager, the AGM drives exceptional evening operations, cultivates an energized and hospitality-driven team, and ensures every guest interaction feels seamless, celebratory, and memorable. This role is ideal for a leader with a passion for nightlife, beverage excellence, and creating high-impact guest experiences. Key Responsibilities Operational Leadership • Lead high-energy nightly service, ensuring seamless execution from peak hours through close., • Own the flow, pacing, and energy of the room, maintaining a vibrant yet controlled environment., • Oversee reservations, guest arrival experience, VIP seating, and table management with precision., • Partner with security and door teams to manage capacity, guest experience, and safety standards., • Drive revenue through premium beverage sales, bottle service and elevated upselling techniques., • Actively engage with guests to build relationships, enhance experiences, and drive repeat visits., • Support P&L management with strong focus on beverage cost controls, high-volume efficiency, and revenue optimization during peak hours., • Recruit and develop a high-energy, nightlife-savvy team that thrives under pressure., • Lead impactful pre-shifts focused on cocktails, service flow, guest engagement, and sales strategy., • Coach teams on reading the room, anticipating guest needs, and delivering elevated nightlife hospitality., • Be highly visible during peak service, acting as the face of leadership on the floor., • Deliver a luxury, high-touch experience while maintaining speed and efficiency., • Handle guest recovery with confidence, discretion, and a solutions-driven mindset., • Support late-night programming, DJ/events, private events, and seasonal activations., • Assist in developing experiences that keep Nubeluz at the forefront of NYC nightlife. Requirements: Required Qualifications • 3–5+ years of FOH leadership experience in upscale, high-volume nightlife, lounge, or cocktail-driven environments., • Strong background in beverage programs, cocktails, and nightlife operations strongly preferred., • Proven ability to lead teams during high-pressure, late-night service., • Experience managing VIP guests, reservations systems, and high-volume floor operations., • Strong leadership presence, emotional intelligence, and decision-making skills., • Knowledge of DOH regulations, alcohol service laws, and nightlife compliance standards., • Passion for hospitality, music-driven environments, and high-energy service., • Ability to work late-night shifts consistently, often extending past standard operating hours., • Stand and walk for extended periods (8+ hours in a high-energy environment)., • Lift/push/pull up to 30 lbs. occasionally., • Comfortable working in loud, high-volume, dimly lit environments with music and crowd density., • Competitive compensation and performance-based bonus opportunities, • Comprehensive health & wellness benefits, • Retirement savings plans, • Employee dining discounts José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.