Warehouse customer service jobs in Hoboken, New Jersey - Page 4Create job alerts

Job Description As an Eastern or Central Regional Director at SwiftX Inc., you will have a pivotal role in driving operational excellence and growth within your designated region. This leadership position is responsible for overseeing all aspects of regional operations, ensuring that our services are delivered efficiently and effectively while meeting the highest standards of customer satisfaction. In this role, you will work closely with cross-functional teams to enhance operational processes, optimize resource allocation and implement strategic initiatives that align with the company’s objectives. Central Region Director (Ideal cities) • Chicago, IL, • New York, NY Key Responsibilities: · Supervise and manage regional operations of delivery service providers (DSPs) and sorting centers, ensuring adherence to company standards and performance metrics. · Implement and enforce OSHA safety protocols, including routine safety drills and compliance checks. · Maintain accurate documentation of warehouse activities and generate regular performance and compliance reports. · Develop, implement, and monitor quality assurance procedures. · Analyze performance data and drive continuous improvement across all operational areas. · Coordinate cross-border logistics between China and international markets to ensure timely and efficient deliveries. · Lead budgeting, cost control, and key performance indicator (KPI) tracking for warehouse and delivery teams. · Conduct daily control meetings and team performance evaluations. · Recruit, onboard, and manage relationships with qualified DSPs. · Design and implement training programs to enhance service quality and operational performance. · Manage regional fleet operations, including task assignments, cost efficiency, and vehicle utilization. · Supervise in-house and outsourced vehicle resources, ensuring optimal deployment. · Continuously optimize collection models, logistics processes, and resource planning. · Coordinate across internal departments and external partners for operational alignment. · Manage daily operational issues and respond effectively to emergencies. Qualifications: · Bachelor’s degree or equivalent experience required. · Professional fluency in Mandarin and English. · Minimum 3+ years of experience in last-mile delivery, 3PL logistics, and warehouse operations. · Proven leadership, problem-solving, and analytical skills. · The ability to thrive under pressure in a fast-paced, high-growth environment. Benefits • 7 PTO days, • 5 Paid Sick Leave Days, • 6 Paid Holidays, • 401K 100% Matching up to 2%, • 50% Medical insurance, 100% Dental and Vision Insurance

Job Description The IT Support Specialist Level II’s role is to facilitate troubleshooting and assistance of our employees and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary. Responsibilities: -Track customer issues and resolutions -Field incoming requests from end users -Perform post-resolution follow-ups to help requests -Coordinate with fellow team members on escalations Minimum Requirements Strong desktop support/implementation skills for Windows 7 -11, Mac OSX MS Office products and Office365 Email knowledge Windows servers (some server installation/maintenance experience preferred) Highly self-motivated, ability to prioritize, and attention to detail Working knowledge of VPN, firewalls, security and network (wired and wireless) troubleshooting 3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Experience working with an issue tracking and project management software (Highly Preferred Experience with Jira) Experience with VMWare and SANs. Effective verbal and written communications -MUST BE US CITIZEN or GREEN CARD HOLDER -ONSITE/IN PERSON M-F NOT REMOTE Rare travel to one of the other offices (MA, VA, MD, FL) Company DescriptionMonsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people. We offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.Monsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.\r\nWe offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.

Job Description Smashbox Studios is known throughout the industry as a hub for world-class photographers and directors to shoot important content for major magazines, ad campaigns, music & entertainment projects and brand visuals. We are looking for a Studio Equipment Coordinator to join our dynamic team. Responsibilities Ensure a high-end client experience across all productions by collaborating with Bookings and cross-functional teams to manage customer service, equipment, logistics, estimates, and communications. Respond to client inquiries, create estimates, source equipment, and manage all outgoing and incoming orders with rigorous attention to detail. Oversee the functionality, organization, and presentation of all studio and equipment areas while managing supplies, budgets, expenses, and accounts payable. Train and lead equipment staff on testing, packing, and prep protocols while providing clients with technical support for equipment setup and troubleshooting. Maintain the cyc wall and uphold overall studio presentation standards. Communicate with clients and team members in a responsive, professional manner across phone, email, and text. Requirements • At least 2 years experience in similar studio or equipment operations role, • Deep working knowledge of photographic, film, digital and grip equipment is a must, • Familiarity with barcode scanning systems and general inventory experience, • Computer and G-Suite literacy, • Experience working in a 24/7 Environment, • Drivers' License with clean driving record and familiarity with cargo vans, sprinters and cube trucks, • Familiarity with cyc wall maintenance, painting and minor drywalling., • Repair experience and managing external vendors, • Experience managing a team or crew in a fast paced environment, • Physical condition necessary for warehouse operations; Lifting and moving heavy equipment 50 - 100lbs, • Working knowledge of the commercial photography industry, • Excellent communication, effective time-management skills and ability to prioritize tasks, • Ability to create and maintain up to date spreadsheets that track cap EX, expendable usage and general department expenses, • Strong attention to detail, proactive mindset and collaborative team spirit, • Ability to work on-site and follow Covid Safety Protocols, • Experience with producing rental estimates and rental billing The anticipated salary range for this role is $17-$20 per hour. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. About Smashbox Studios Smashbox Studios is a premier photo and film studio in Los Angles that regularly hosts photo shoots, film shoots and events for photographers, producers and celebrities. Davis and Dean Factor, great-grandsons of Hollywood cosmetics legend Max Factor, founded Smashbox Studios in 1990. The enterprise expanded to include a photo studio, modeling agency and production company. Born out of the Studio, Smashbox Cosmetics launched in 1996. About CoCreativ CoCreativ partners with top brands, agencies, and creative professionals providing a full range of essential production services. Our group of vertically integrated companies – Industrial Color, Smashbox Studios and globaledit – offers end-to-end services including e-Commerce photo studio facilities, on-site photo production, photo and video capture, retouching, post-production, and creative workflow solutions. We serve all categories including fashion, retail, advertising, media and entertainment worldwide.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication). Reprographics Services Office Services • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Inventories office supplies and orders accordingly. Front of House • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Provides light administrative support to staff as directed Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel: • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need., • Travel distance will be predominately within the FSS's assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description The Warehouse Account Manager is a torchbearer of the brand-centric culture at Ship Essential. This role has a hand in everything we do to deliver superior experiences, value, and growth for our brands. The WAM ensures that we are delivering a seamless customer experience across all stages and touchpoints in the customer journey, from onboarding, to day-to-day support, to special projects. Responsible for understanding the unique strategic needs of each of our brands, this role will build and manage solid partnerships and promote the adoption and utilization of Ship Essential tech and services. The WAM will strive to achieve unparalleled levels of responsiveness and care for our brands. They will identify key areas of improvement regarding brand interaction, and will work across various departments to implement measures to ensure such issues are automatically resolved in the future. We pride ourselves on our responsiveness and sense of urgency. To that end, this is an in-person role based at our Sunset Park, Brooklyn location. Manage Day-to-Day Communication With Brands • Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns, • Proactively communicate system and process issues, customer feedback, and recurring patterns or concerns with management, • Set appropriate and realistic expectations with brands, • Communicate brands needs to operations team in an efficient manner while maintaining brand standards and customer service, • Clearly understand and respond appropriately to issues that customers present, then proactively solve the issues at hand, • Support the Brand Success team with brand experience, • Evaluate SE customer support processes, devise improvements, measure results, and iterate, • File claims for lost packages with carriers and communicate updates and resolutions with brands, • Demonstrate clear, polite, and professional written communication Promote Service Utilization and Growth • Foster meaningful connections with brands to promote promote widespread utilization of Ship Essential services and technology throughout their organizations, • Understand and document our brands’ long-term business objectives and identify opportunities for cross- and up-selling, • Formulate strategies and collaborate with sales and product teams to achieve revenue goals tied to upsell and expansion, • Work alongside sales, operations, product, and partnerships teams to ensure a unified approach to brand success and account growth, • Identify friction points in the customer journey and coordinate cross-functionally to improve the customer experience, • Working alongside warehouse management, delegate and manage Special Projects and requests for brands, • Audit brand partner invoices to ensure accuracy of value-added-service and resale charges Represent the Voice of the Customer • Act as a brand advocate within the company, conveying brand feedback and collaborating with operations, partnerships, and other teams to prioritize and address client needs, • Cultivate a deep understanding of e-commerce and logistics industry trends, competitive dynamics, and the role Ship Essential plays, • Design and execute a brand retention strategy to reduce churn and maintain high satisfaction levels Experience • 3+ years in customer success, account management, or related roles within e-commerce, logistics, or fulfillment industries, • Proven track record of managing client relationships and driving growth through cross- and up-selling Skills • Strong communication skills, both written and verbal, with a focus on clarity, professionalism, and responsiveness, • Proficient in CRM and WMS systems, with experience in Shopify integration preferred, • Excellent problem-solving abilities, with a proactive approach to identifying and resolving issues Competencies • High attention to detail, particularly in managing day-to-day communications and auditing invoices, • Ability to work collaboratively across departments, fostering teamwork to enhance the customer experience, • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously Education • Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field, or equivalent experience. Attributes • A customer-centric mindset with a passion for helping brands succeed, • Adaptability and a willingness to work in a fast-paced, dynamic environment, • Health Care Plan, • Retirement Plan (401k), • Paid Time Off (Vacation, Sick & Public Holidays)

Job Description Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women's fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment. Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women's empowerment through fashion. Responsibilities: • Manage and process sales orders from major national retailers, • Bulk order entry, • Inbound EDI PO processing and bulk order matching, • Review of unconfirmed orders, • Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc., • Allocate and drop picks to 3PL’s, • Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders, • Track inventory, allocate orders, drop picks and manage orders received via EDI and manually., • Liaise with Production, Logistics and 3PL warehouse teams regarding the status of sales orders, production and inbound shipments required to fill them, as well as the need for any extensions, shortages, etc., • Minimum 4+ years of experience in sales operations and/or customer service, • Wholesale apparel industry experience required, • Experience with ERP systems required (Exenta or BlueCherry strongly preferred but not required), • Must have strong Excel skills, • Organized and detail-oriented with strong follow-through, • Highly motivated The salary range for this full-time role is dependent upon experience between $85,000 -$95,000. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned. BCI is an Equal Opportunity Employer Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law. Benefits • Health Benefits (Medical, Dental & Vision), • Life Insurance, • Flexible Spending Account, • 401k Program, • Paid Time Off, • Robust Holiday Schedule, • Training & Development, • Growth Opportunities!