Warehouse Customer Service
hace 13 días
Melville
Job Description Key Responsibilities: Order Management & Coordination * Oversee daily eCommerce and retail order processing * Monitor order queues, flag issues, and ensure on-time fulfillment * Enter data, update order information, and maintain accurate shipment records Customer Communication * Serve as the primary point of contact for client questions, order issues, and special requests * Communicate shipping delays, inventory discrepancies, and resolution plans in a professional and timely manner * Build strong relationships through clear, consistent communication Warehouse Operations Support * Collaborate with floor team leads regarding order priorities, special packing requirements, and project deadlines * Assist in coordinating inbound deliveries, inventory counts, and quality checks * Prepare documentation, labels, and reports as needed General Administrative Support * Maintain organized digital and physical records * Assist with reporting for leadership and clients * Help support smooth day-to-day office operations Qualifications: * 1–3 years experience in logistics, eCommerce fulfillment, supply chain, or related administrative roles (preferred) * Strong computer skills (Excel/Google Sheets, WMS experience is a plus) * Excellent written and verbal communication abilities * Strong problem-solving skills and attention to detail * Ability to multitask and thrive in a fast-paced environment * Positive attitude and a willingness to jump in wherever needed What We Offer: * Competitive pay * Health benefits (if applicable) * Paid time off and holidays * Career growth opportunities in a scaling fulfillment organization * A collaborative, supportive team environment