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Job Description Customer Service Representative TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations. We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role. Availability Requirements: ● MUST be able to work Weekends and Holidays. ● This is not a remote position. ● Shifts may vary, with potential start times as early as 12 AM. Responsibilities and Duties ● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London. ● Assist customers with bookings and sales over the phone, in person, and online. ● Demonstrate in-depth knowledge of our products and services. ● Perform various administrative tasks in a fast-paced environment. ● Adhere to company policies and procedures. ● Greet and assist all office visitors in line with company standards. ● Maintain organized records and a clean reception area. ● Support the Customer Service Assistant Manager with additional administrative duties. ● Not limited to the above duties Qualifications and Skills ● Strong customer service skills. ● Geographical knowledge of Manhattan is a plus. ● Must be computer proficient - data entry, emailing, internet researching, faxing, and others. ● CRM Knowledge and Zendesk a + ● Project management software a + ● Time management skills ● Knowledge of Google workspace is a +. ● Understanding Excel and formulas is a +. ● Problem-Solving Capabilities. ● Excellent (verbal and written) communication skills. ● Positive attitude and enthusiasm. ● Requires a professional demeanor. ● Team player with good organizational and interpersonal skills. ● Able to multitask. ● Must come to work presentable and well-groomed. ● Business casual attire at all times. ● Available for on-call (weekdays/weekends). ● Available to work on Weekends and all Major Holidays. ● Exceptional attendance Other experience: ● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese) Job Types: Seasonal Salary: $17.00 - $20.00 per hour Benefits: ● Employee discount Schedule ● 8-hour shift, with varying times. Can be as early as 8 am. ● Holidays ● Overtime ● Midday/Evening/Overnight ● Weekend availability Ability to commute/relocate: ● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience: ● Microsoft Excel: 1 year (Required) ● Customer service: 1 year (Required) Work Location: In person Powered by JazzHR CghwN9pnqA

Job Description Title: Parent Coach Reports To: Program Coordinator, Parent Support Services Locations: • 330 Jay Street, Brooklyn, NY 11201 – Brooklyn Family Court, • 17 Bristol Street, Brooklyn, NY 11208 – Crossroads Secure Facility Job Summary: The Parent Support Program helps families of youth involved in the probation or juvenile justice system by providing education, emotional support, and access to community resources. The program aims to reduce reliance on law enforcement and strengthen families’ ability to keep their young people safe, connected, and thriving in their communities. As a Parent Coach, you will use your lived experience, mentoring skills, and knowledge of community systems to guide parents through probation, detention, and reentry processes. You will collaborate closely with probation officers, case managers, and facility staff to ensure families feel supported, informed, and engaged every step of the way. This role is ideal for someone who is compassionate, resourceful, and passionate about uplifting families. Major Duties of the Parent Coach @ Family Court: • Meet with parents and youth to help them navigate systems such as mental health providers, the Department of Education, and community organizations., • Participate in the youth’s Department of Probation (DOP) Individual Action Plan (IAP) by gathering family input and identifying support needs., • Work closely with DOP staff—including Branch Directors, SPOs, POs, and CAU staff—to identify trends in family needs and provide timely assistance., • Provide emotional and informational support to families during weekday court hours, including accompanying them to court appearances., • Co-facilitate evening information sessions and parent support groups with DOP staff., • Coordinate group-based family support sessions and ensure session schedules are shared with the DOP liaison., • Complete accurate data entry for family contacts, services provided, session attendance, referrals, and case notes in program databases in a timely manner.Major Duties of the Parent Coach @ Crossroads:, • Welcome and support parents and families during visiting hours, ensuring a positive and respectful experience., • Facilitate a monthly support group for caregivers of detained youth., • Help caregivers prepare for their child's transition home, including school re-enrollment and connection to supports., • Conduct surrogate visits for youth whose families cannot attend in person., • Plan and host occasional celebrations and family-focused events that strengthen connections., • Maintain accurate records of visits, parent interactions, support groups, and referrals through routine data entry.General Duties of the Parent Coach, • Encourage caregivers to stay engaged in case planning throughout their child's involvement with the justice system., • Attend regular meetings with DOP and DFYJ partners., • Provide up-to-date information about community resources to support youth and families., • Listen actively and help caregivers address the concerns that put their young person at risk., • Perform other duties as assigned., • Regularly input, update, and maintain all required documentation, ensuring data accuracy for reporting and program evaluation.Qualifications, • High School Diploma/GED required; bachelor’s degree preferred., • Minimum 1 year of experience in child welfare, social services, or related fields preferred., • Strong knowledge of Brooklyn-based family and youth resources., • Lived experience with the probation or juvenile justice system is highly valued., • Ability to connect with a diverse range of families and staff members., • Comfortable completing data entry and maintaining detailed, organized records.