Director, Safety & Risk Management
5 days ago
Hauppauge
Job DescriptionPosition: Director, Safety & Risk Management Location: Hauppauge, NY Salary: 120k-150k depending on experience The Director, Safety & Risk Management will lead and oversee the end-to-end management of all workers’ compensation claims, ensuring timely, compliant, and cost-effective resolution. This position serves as the primary liaison with Third-Party Administrators (TPAs), carriers, medical providers, and internal stakeholders, while promoting a safe work environment and supporting injured employees through the claims process. The role includes driving claims strategy, ensuring adherence to regulatory requirements, facilitating return-to-work programs, and leveraging data to identify trends and recommend process improvements. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES · Lead the full lifecycle of workers’ compensation claims, from first report of injury through closure, ensuring timely processing, accuracy, and compliance with all applicable laws. · Assess medical treatment plans, reserves, and settlement values; leverage carrier claims management systems to monitor and guide claim resolution. · Serve as the subject matter expert on workers’ compensation best practices, policies, and procedures. · Act as the primary liaison with TPAs and workers’ compensation carriers to facilitate claim investigations, medical management, and settlement negotiations. · Build and maintain effective working relationships with external partners to ensure efficient claim handling and positive outcomes. · Oversee and/or conduct thorough investigations of reported incidents, including gathering required documentation, witness statements, and other evidence to support claim adjudication. · Ensure all records are accurate, organized, and compliant with regulatory and company standards. · Maintain clear, timely, and empathetic communication with injured employees, HR, Operations, Safety, and external partners regarding claim status and next steps. · Provide guidance to managers and employees on workers’ compensation processes, rights, and responsibilities. · Ensure all claims activities comply with applicable state and federal workers’ compensation laws, reporting requirements, and internal policies. · Monitor legislative changes impacting workers’ compensation and update processes as needed. · Partner with TPAs, medical providers, and internal leaders to coordinate return-to-work programs, including light-duty assignments. · Develop creative, compliant solutions to support injured employees’ successful reintegration into the workplace. · Track and analyze claims metrics to identify trends, assess program performance, and recommend improvements. · Provide regular reports on claim status, financial exposure, and outcomes to management. · Develop and deliver training on workers’ compensation reporting procedures, safety awareness, and injury prevention. · Monitor participation in required training programs to ensure compliance and reinforce safety culture. · Identify opportunities to streamline claims processes, improve cost efficiency, and enhance the employee experience. · Collaborate with cross-functional teams to integrate workers’ compensation practices into broader safety and HR initiatives. · Take on additional responsibilities or interim assignments as business needs evolve. REQUIRED QUALIFICATIONS AND COMPETENCIES · Bachelor's degree in a related field (e.g., Business Administration, Human Resources, Risk Management) or equivalent practical experience. · Minimum of 10-15 years of direct experience managing workers' compensation claims in the US, specifically within a high-volume workforce. · In-depth knowledge of NY, NJ, PA, IL and MA Workers' Comp claims regulations and reporting requirements. · Proven experience working effectively with TPAs and Workers' Compensation Carriers. · Exceptional communication (written and verbal), interpersonal, and negotiation skills. · Ability to manage a high volume of claims and prioritize effectively in a fast-paced environment. · Empathy and a strong commitment to supporting injured workers while protecting company interests. · Ability to maintain confidentiality and handle sensitive information with discretion. WORK ENVIRONMENT AND OTHER DETAILS · This is a full-time exempt position. Days and hours of work are generally Monday – Friday 8:00 am – 5:00 pm. As an exempt position, it is expected that the team member will devote whatever time necessary to accomplish the goals and responsibilities. This will often require extended work hours, evening, and/or weekend work. · Travel is required. Most traveling will be confined to day trips in the region but from time-to-time, may also include overnight stays as well. · While performing the duties of this job, the team member is frequently required to sit, stand, walk, talk, and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. · The work is performed primarily in a company or home-office setting. The noise level in the company work environment is moderate. · The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duty does not exclude them from the position if the work is similar, or a logical assignment to the position, and the employer reserves the right to add additional duties or modify existing duties. · The job description does not constitute an employment agreement and is subject to change as the needs of the organization and requirements of the job change. Pay Details: $120,000.00 to $150,000.00 per year Search managed by: Cara Kelly Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.