Chief Operating Officer - Global IT Services Experience
5 days ago
Jersey City
About US Tech Solutions US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. Weâve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcingâwith a particular focus on AI-driven solutions and modern delivery models. Weâre looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company. Role Overview The Chief Operating Officer (COO) will be a transformational, hands-on leader responsible for: ⢠Driving rapid growth in our IT Services business (applications, digital, cloud, data/AI, managed services), and Key Responsibilities 1. Strategy & Transformation ⢠Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider, while strengthening our staffing and workforce solutions core., ⢠Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market., ⢠Identify and prioritize high-growth service lines (e.g., cloud, data, AI/ML, automation, digital engineering) and build a scalable playbook for each., ⢠Lead organizational transformation: structure, processes, governance, KPIs, and culture to support high growth and operational excellence. 2. IT Services Growth & P&L Ownership ⢠Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT)., ⢠Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base., ⢠Partner with Sales, Account Management, and Marketing to:, ⢠Craft compelling value propositions and solution narratives, ⢠Drive cross-sell and up-sell into existing staffing clients, ⢠Win net new enterprise logos., ⢠Establish pricing, contracting, and deal governance for IT services and outsourcing engagements. 3. Global Delivery & Outsourcing Model ⢠Architect and optimize a global delivery model, with heavy leverage on our India operations and other cost-effective global locations., ⢠Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency., ⢠Ensure robust delivery governance: SLA/OLA frameworks, quality standards, risk management, and continuous improvement practices., ⢠Integrate onsiteâoffshoreânearshore models to maximize value and responsiveness for clients. 4. AI-Driven & Tech-Savvy Operating Model ⢠Champion AI and automation across:, ⢠Our service offerings (AI-enabled solutions for clients), and, ⢠Our internal operations (delivery efficiency, quality, forecasting, talent management)., ⢠Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms., ⢠Foster a data-driven culture, using analytics to drive decisions on delivery performance, client health, and operational improvements. 5. Team Building & Leadership ⢠Rapidly hire, build, and scale high-performing teams across:, ⢠IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects), ⢠Global Delivery management (India and other locations), ⢠Supporting operations roles., ⢠Attract senior talent from leading global IT services/outsourcing companies who align with a âbuilderâ mindset, not just a maintainer mindset., ⢠Build a culture of ownership, urgency, and excellenceâwhere leaders and teams are outcome-focused, entrepreneurial, and client-obsessed., ⢠Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures. 6. Cross-Functional Collaboration ⢠Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities., ⢠Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs., ⢠Collaborate with HR/Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations., ⢠Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment. 7. Governance, Quality & Client Success ⢠Implement strong operational governance: QBRs, portfolio reviews, delivery risk reviews, and client health checks., ⢠Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability., ⢠Establish and monitor key metrics: revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement., ⢠Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations. What We Expect in the First 6â12 Months First 90 days ⢠Deeply understand our current business, clients, delivery capabilities, and gaps., ⢠Identify areas of improvement in the current models and build short term growth plans., ⢠Present a diagnostic and initial 12â24 month transformation roadmap to the CEO and Board. First 6 months ⢠Finalize and present a detailed business plan and operating model for IT services growth and global delivery (with clear milestones, org structure, and investment asks)., ⢠Build or align a core leadership team for key service lines and global delivery., ⢠Deliver strong growth in existing business and build predictable growth strategies. First 12 months ⢠Demonstrate tangible revenue and margin uplift in IT services while significantly improving staffing/workforce solutions performance., ⢠Show clear progress toward building a next-gen, AI-led global services platform. Ideal Candidate Profile Experience ⢠15+ years of experience in the IT services / global outsourcing industry, with at least 5â7 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar)., ⢠Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 2â5 year horizon)., ⢠Deep experience with global delivery models, including:, ⢠India-based delivery centers, ⢠Onsiteâoffshoreânearshore delivery, ⢠Large enterprise clients in the US and global markets., ⢠Background in or strong exposure to staffing / workforce solutions / managed services is a plus., ⢠Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization., ⢠Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context. Skills & Competencies ⢠Strong strategic thinker with the ability to move quickly into hands-on execution., ⢠Exceptional operational leadership: process design, delivery governance, metrics, and continuous improvement., ⢠Deep understanding of IT services P&L, pricing, contracts, and commercial models., ⢠Strong client-facing presence: able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor., ⢠Tech-savvy: comfortable discussing modern architectures, cloud, data, AI/ML, automation, and tooling at a meaningful level., ⢠Excellent people leadership: hiring, coaching, driving accountability, and building culture across geographies. Personal Attributes ⢠Self-starter and builder â thrives in environments where structure needs to be created, not just managed., ⢠Transformational mindset â challenges the status quo and is eager to build the âoutsourcing model of tomorrow.â, ⢠Outcome-obsessed â focused on business impact, not just activity., ⢠High integrity and transparency â strong ethical compass, open communication., ⢠Global mindset â comfortable leading cross-cultural, distributed teams and traveling as needed. How to Apply / Next Step Interested candidates should be prepared to: ⢠Share a brief portfolio of relevant transformation stories (businesses theyâve scaled or turned around), and, ⢠Present a high-level business plan and strategy for how they would:, ⢠Grow US Tech Solutionsâ IT services business aggressively, and, ⢠Integrate and elevate our staffing and workforce solutions into a unified global value proposition.