Customer Service Medical Assistance (German and Greek Speaker)

Servicio al Cliente

8 mayo 202260 vistas

Customer Service Medical Assistance (German and Greek Speaker)

Your responsibilities and impact:

As a Customer Service Specialist in Medical Assistance you would be in charge of:

- Offering remote assistance

- Providing information over the phone

- Taking care of the members and insured clients in need

- Responding to incoming calls

- Advising and informing members and clients

- Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)

- Supporting and collaborating in the medical cost containment process

- Taking an active role in Back Office activities

- Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)

Skills, experiences and interests you need to succeed in this role:

- You possess full working proficiency in Greek and German

- You speak English fluently, Spanish desiderable

- You are able to keep calm in any situation

- You bring willingness to work in flexible shifts (public holidays, weekends)

- You enjoy the contact with people, have strong communication skills and empathy

- You feel comfortable and confident in conflict resolution

- You are a team-player and demonstrate good organizational skills

- You are open to improving your skills in continuous training opportunities

- You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly

What’s in it for you?

- A permanent contract

- Service hours from 07-23h (rotative shifts)

- 22.000 € gross per year (including bonuses for shifts and transport)

- Restaurant voucher in value of approximately €900-1000 yearly

- Structured and paid training for the duration of a couple of weeks

- Varied activity, ongoing training and development

- A bunch of great and diverse colleagues

- Eventual possibility to participate in the for Smart-working / Home-Office Concept

- Start date: as soon as possible

  • Experiencia
    No se requiere
  • Idiomas
    Alemán – nativo
    Griego – nativo
    Inglés – intermedio
  • Jornada
  • Salario
    22.000 € anual
  • Inicio
    Incorporación inmediata

pin iconDreta de l'Eixample, Barcelona

Recruitment • 1-10 empleados

Con nosotros desde julio, 2019

We know that living and working abroad can be both challenging and rewarding – our whole team made the same decision to experience life abroad. Let us be your personal advisor and help you manage this important and gratifying next step.


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