Customer Service Medical Assistance (German and Greek Speaker)

Your responsibilities and impact:
As a Customer Service Specialist in Medical Assistance you would be in charge of:
- Offering remote assistance
- Providing information over the phone
- Taking care of the members and insured clients in need
- Responding to incoming calls
- Advising and informing members and clients
- Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
- Supporting and collaborating in the medical cost containment process
- Taking an active role in Back Office activities
- Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, experiences and interests you need to succeed in this role:
- You possess full working proficiency in Greek and German
- You speak English fluently, Spanish desiderable
- You are able to keep calm in any situation
- You bring willingness to work in flexible shifts (public holidays, weekends)
- You enjoy the contact with people, have strong communication skills and empathy
- You feel comfortable and confident in conflict resolution
- You are a team-player and demonstrate good organizational skills
- You are open to improving your skills in continuous training opportunities
- You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What’s in it for you?
- A permanent contract
- Service hours from 07-23h (rotative shifts)
- 22.000 € gross per year (including bonuses for shifts and transport)
- Restaurant voucher in value of approximately €900-1000 yearly
- Structured and paid training for the duration of a couple of weeks
- Varied activity, ongoing training and development
- A bunch of great and diverse colleagues
- Eventual possibility to participate in the for Smart-working / Home-Office Concept
- Start date: as soon as possible
- Experiencia
- No se requiere
- Idiomas
- Alemán – nativo
Griego – nativo
Inglés – intermedio
- Jornada
- Completa
- Salario
- 22.000 € anual
- Inicio
- Incorporación inmediata
Recruitment • 1-10 empleados
Con nosotros desde julio, 2019
We know that living and working abroad can be both challenging and rewarding – our whole team made the same decision to experience life abroad. Let us be your personal advisor and help you manage this important and gratifying next step.
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