IT Support Specialist
4 days ago
Madrid
When you join GAR, you join something bigger. Big in scale, big in opportunities to grow, and big in impact. With over 100,000 employees across 14 countries, spanning Asia, Europe, North America, and South America, Golden Agri-Resources (GAR) is one of the largest agribusinesses in the world. We manage over half a million hectares of palm oil plantations, including smallholder farms, across Indonesia. But our size is only part of the story. Since 1997, we’ve put sustainability at the centre of how we grow, working hand-in-hand with farmers, communities, and partners to deliver food, fuel, and a better future. We’re a seed-to-shelf business rooted in palm oil, now expanding across other essential crops like sugar, soybean, sunflower, and coconut. Our people are our edge. We invest in them through global opportunities, cross-border exposure, and continuous learning, because growing a better business starts with growing our people. Here, your career feeds something meaningful for the planet, people, and generations to come. We’re looking for a dynamic IT professional with a passion for technology and diverse interests to help drive our expanding operations throughout Europe. Based in our Madrid office, you will be the primary IT support contact for our Spain and other assigned European offices, working closely with the Singapore and Central IT team to ensure seamless end-user support, system reliability, and IT compliance. Responsibilities • Serve as the primary contact for troubleshooting hardware, software, and network issues for Spain and other European offices via remote support, • Manage IT managed service vendor for the Netherlands office, • Provide remote IT support for US and LATAM offices during the first half of US morning hours, • Collaborate with Singapore IT team on end-user support, IT infrastructure setup, system availability, security compliance, and standardization, • Manage and maintain IT infrastructure: hardware, software, networks, firewalls, Wi-Fi, VPN, NAS, video conferencing (Teams/Zoom), VOIP phones, printers, and scanners, • Provide training on new software, systems, and IT best practices; support onboarding with IT orientation, • Assist in IT projects, security policies, system guidelines, and compliance processes, • Participate in IT audits and help standardize setups and processes across offices, • Set up, install, configure, maintain, and upgrade IT equipment for new employees, • Log service requests and update tickets as required, • Maintain and update IT asset inventory and tagging of equipment, • Provide audio-visual support for Teams meetings and townhalls, • Escalate and report IT incidents to Singapore or Central IT teams as needed, • Manage physical card/facial door access and CCTV systems in the office, • Partner with business stakeholders and external vendors to implement IT policies, solutions, and service delivery Requirements • Diploma or Degree in Information Technology or a related field, • 2+ years of experience in an IT end-user support role, • Experience with video conferencing systems (e.g., Logitech) is a plus, • Proficient in Microsoft Windows 10/11 OS, Office 365, Online SharePoint and Teams, • Ability to analyze technical issues, identify root causes, and implement effective solutions, • Strong troubleshooting skills for PC hardware/software and application support, • Knowledge of networking (firewalls, routers, switches, VPN and Wi-Fi), • Familiarity with IT and cybersecurity best practices, • Experience with video conferencing systems (e.g., Logitech) is a plus, • Fluent in English, both written and spoken, • Proactive, independent, and solution oriented, • Comfortable working in a dynamic, fast-paced environment We Offer • An entrepreneurial and international environment where developing opportunities for growth is valued, • A competitive compensation plan with pension contribution by the employee, • Flexibility on working hours, • Local and global training & development opportunities, • Company outings, Christmas dinner!, • Life Insurance, • Health Insurance, • Retirement Plan, • Transport Season Ticket/Parking Please note that we often incorporate an assessment and reference checks in our selection procedures. Golden Agri-Resources is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome all qualified candidates and consider applications fairly, regardless of age, race, gender, sexual orientation, disability, religion, or background.
Waiters
Sales & Marketing
Chef & Cook
Retail
Salon & Beauty
Construction & Trades
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Barista
Child Care
Cleaning
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Kitchen Porter
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other