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  • Front Desk Manager (July) - W Barcelona
    Front Desk Manager (July) - W Barcelona
    hace 12 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Spa Assistant Manager Hotel 5*
    Spa Assistant Manager Hotel 5*
    hace 20 días
    €32000 anual
    Jornada completa
    Barcelona

    ¿Te apasiona el bienestar, el liderazgo de equipos y la creación de experiencias excepcionales para los clientes? En METT Barcelona, hotel 5 estrellas situado en un entorno elevado y tranquilo con vistas impresionantes, ofrecemos más que un lugar de trabajo: ofrecemos un estilo de vida. Con su diseño único, servicio cálido y personalizado, y emocionantes conceptos de alimentos y bebidas, nuestro hotel es un lugar donde las personas se sienten inspiradas, valoradas y apoyadas. Cada miembro del equipo desempeña un papel importante en la creación de momentos memorables para nuestros huéspedes. Únete a METT Barcelona y forma parte de un equipo comprometido con la excelencia, donde el bienestar, la atención al detalle y la satisfacción del cliente son el centro de todo lo que hacemos. ¿Cómo marcarás la diferencia? • Supervisar las operaciones diarias del Spa, garantizando los más altos estándares de servicio y experiencia para huéspedes y socios., • Asegurar que todos los procedimientos cumplan con la normativa vigente y los estándares de la compañía., • Supervisar el estado de las cabinas, áreas comunes y equipamiento del Spa, asegurando limpieza, orden y disponibilidad de productos., • Garantizar una experiencia excepcional para los clientes durante todo su recorrido, incluyendo reservas, pagos y consultas., • Colaborar en la elaboración de horarios y en la organización del equipo de Spa., • Impulsar las ventas de tratamientos y productos retail, contribuyendo al cumplimiento de los objetivos comerciales del departamento., • Apoyar iniciativas comerciales y promocionales en colaboración con otros departamentos del hotel., • Gestionar comentarios e incidencias de clientes, asegurando una rápida resolución y fomentando la mejora continua., • Formar, motivar y apoyar al equipo para garantizar un servicio excelente y consistente., • Garantizar el cumplimiento de las políticas de salud, seguridad y prevención de riesgos laborales., • Mantener una comunicación fluida con huéspedes, miembros, colaboradores y otros departamentos del hotel. ¿Eres la persona que buscamos? • Titulación en Hostelería, Turismo, Bienestar, Administración o formación equivalente., • Experiencia previa en posiciones de supervisión dentro de Spa, Wellness o entornos hoteleros de lujo., • Habilidades de liderazgo y capacidad para coordinar equipos., • Orientación al cliente y pasión por ofrecer experiencias excepcionales., • Excelentes habilidades organizativas, de comunicación e interpersonales., • Perfil comercial con experiencia en la promoción y venta de servicios y productos., • Capacidad para trabajar bajo presión y en entornos dinámicos., • Dominio de herramientas informáticas y sistemas de gestión., • Nivel alto de español e inglés; otros idiomas serán valorados positivamente. ¿Por qué METT Barcelona es tu próximo destino profesional? • Trabaja en un hotel 5 estrellas de prestigio: un entorno lifestyle que combina diseño, hospitalidad y excelencia., • Salario competitivo y beneficios: valoramos tu talento y dedicación., • Oportunidades de desarrollo: formación continua y crecimiento profesional., • Entorno dinámico e inspirador: forma parte de un equipo apasionado que crea experiencias memorables para nuestros huéspedes., • Forma parte de una marca internacional en crecimiento y contribuye al éxito de un departamento clave dentro del hotel. Si te apasiona el bienestar, el liderazgo y la excelencia en el servicio, esta es tu oportunidad. Únete a METT Barcelona como Spa Assistant Manager y forma parte de un equipo que transforma cada visita al Spa en una experiencia inolvidable. ¡Te estamos esperando!

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  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 1 mes
    €600–€700 mensual
    Jornada parcial
    Eixample, Barcelona

    Responsibilities: • Answer and direct phone calls and emails, • Organize and schedule appointments and meetings;, • Take accurate minutes of meetings, • Maintain contact list, date base, • Conduct data entry, • Assist in the preparation of regularly scheduled reports, • Book travel arrangements, • Submit and reconcile expense reports, • Provide general support to visitors, • Provide information by answering questions and requests, • Research and creates presentations, • Generate reports, • Handle multiple projects, • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., • Write letters and emails on behalf of other office staff, • Handle sensitive information in a confidential manner, • Coordinate office procedures, • Reply to email, telephone, or face to face inquiries, • Develop and update administrative systems to make them more efficient, • Manage staff appointments, • Oversee and supervise the work of junior staff, • Coordinate repairs to office equipment, • Greet and assist visitors to the office, • Photocopy and print out documents on behalf of other colleagues, • Provide polite and professional communication, • Confirm restaurant reservations for senior staff, • Book the appointments for clients, • Accompany clients to their appointments Administrative assistant requirements: • Proven admin or assistant experience, 2 years experience, • Knowledge of office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem solving skills, • Spanish: native or bilingual, • Written and oral fluency in English, another language is a plus, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficient in MS Office, • High school diploma or equivalent; college degree preferred

    Inscripción fácil
  • Asistente Personal (PA) – Barcelona, España
    Asistente Personal (PA) – Barcelona, España
    hace 1 mes
    Jornada completa
    Eixample, Barcelona

    Personal Assistant (PA) – Barcelona, Spain Location: Barcelona, Spain (full-time, on-site) Sector: Music / Entertainment (confidential — further details shared at interview) About the Role We're looking for an experienced, highly organised and discreet Personal Assistant to support a private client based in Barcelona who works internationally within the music industry. This is a varied, hands-on role covering personal administration, household management, health & wellness coordination, family and gift logistics, and general day-to-day life support — particularly while the client is travelling. The ideal candidate is proactive, a clear communicator, completely comfortable working independently, and fluent in both English and Spanish. Key Responsibilities • Household & personal admin — manage the day-to-day running of the Barcelona residence: rent, utilities, deliveries, post, building admin, and reordering household essentials., • Health & wellness — research and manage private health insurance, coordinate appointments with English-speaking medical professionals, and set up recurring wellness bookings (gym, personal training, yoga, massage/physio)., • Family & gifts — maintain a calendar of family birthdays, anniversaries and key dates; research and propose gift options in good time, then coordinate purchase and delivery once approved., • Personal purchases — handle shopping requests (clothing, gear, gifts) using a structured brief, proposing options for sign-off before any purchase is made., • Travel support — keep the Barcelona base running smoothly while the client is on tour (bills, deliveries, home checks), and coordinate visits from friends/family., • Bookings & scheduling — arrange recurring personal appointments (language lessons, classes, activities) and handle guestlist/event admin for shows., • Communications — manage and filter WhatsApp and email; provide clear written summaries so requests are easy to track., • Weekly reporting — a short written summary each week of what's done, what's pending, and what needs a decision. What We're Looking For • Proven experience as a Personal Assistant, Lifestyle Manager or similar, ideally supporting a high-profile individual., • Fluent English and Spanish (additional languages a plus)., • Based in, or willing to relocate to, Barcelona., • Excellent organisation and attention to detail — comfortable juggling many small, ongoing tasks., • Proactive communication style: comfortable asking clarifying questions up front, and giving regular updates without being chased., • Flexibility around occasional out-of-hours requests, with respect for the client's working time., • Total discretion. A confidentiality agreement (NDA) will be required. What's Offered • Salary — competitive, based on experience, • Contract type / working hours — to be discussed with, • Based in Barcelona, with occasional travel, • A dynamic and varied role at the heart of the music industry Asistente Personal (PA) – Barcelona, España Ubicación: Barcelona, España (jornada completa, presencial) Sector: Música / Entretenimiento (confidencial — se compartirán más detalles en la entrevista) Sobre el puesto Buscamos un/a Asistente Personal con experiencia, muy organizado/a y discreto/a, para apoyar a un cliente privado afincado en Barcelona que trabaja a nivel internacional en el sector de la música. Se trata de un puesto variado y práctico que abarca administración personal, gestión del hogar, coordinación de salud y bienestar, logística familiar y de regalos, y apoyo general en el día a día — especialmente cuando el cliente está de gira. El/la candidato/a ideal es proactivo/a, tiene una comunicación clara, se siente cómodo/a trabajando de forma autónoma, y domina tanto el inglés como el español. Responsabilidades principales • Hogar y administración personal — gestionar el día a día de la residencia en Barcelona: alquiler, suministros, entregas, correo, administración del edificio y reposición de productos básicos del hogar., • Salud y bienestar — investigar y gestionar el seguro médico privado, coordinar citas con profesionales médicos de habla inglesa, y organizar reservas recurrentes de bienestar (gimnasio, entrenador personal, yoga, masajes/fisioterapia)., • Familia y regalos — mantener un calendario de cumpleaños familiares, aniversarios y fechas clave; investigar y proponer opciones de regalo con antelación, coordinando la compra y entrega una vez aprobadas., • Compras personales — gestionar solicitudes de compra (ropa, material, regalos) siguiendo un briefing estructurado, proponiendo opciones para su aprobación antes de comprar., • Apoyo en viajes — mantener la base de Barcelona funcionando mientras el cliente está de gira (facturas, entregas, revisión de la vivienda), y coordinar visitas de amigos/familiares., • Reservas y agenda — organizar citas personales recurrentes (clases de idiomas, actividades) y gestionar listas de invitados/admin de eventos para conciertos., • Comunicaciones — gestionar y filtrar WhatsApp y correo electrónico; ofrecer resúmenes escritos claros para que las solicitudes sean fáciles de seguir., • Informe semanal — un breve resumen semanal de lo realizado, lo pendiente y lo que necesita una decisión. Requisitos • Experiencia demostrable como Asistente Personal, Lifestyle Manager o similar, idealmente apoyando a una persona de alto perfil., • Inglés y español fluidos (se valorarán otros idiomas)., • Residente en Barcelona o con disponibilidad para trasladarse., • Excelente organización y atención al detalle — cómodo/a gestionando múltiples tareas pequeñas y en curso., • Estilo de comunicación proactivo: capaz de hacer preguntas aclaratorias desde el principio y dar actualizaciones periódicas sin que se le pida., • Flexibilidad ante solicitudes ocasionales fuera de horario, respetando el tiempo de trabajo del cliente., • Discreción total. Se requerirá la firma de un acuerdo de confidencialidad (NDA). Se ofrece • [Salario — competitivo, según experiencia], • [Tipo de contrato / horario], • Puesto basado en Barcelona, con viajes ocasionales, • Un puesto dinámico y variado en el corazón de la industria musical

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  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 2 meses
    Jornada parcial
    Sant Martí, Barcelona

    Administrative Assistant & Receptionist (English Fluent) –Autónomo Job Description We are seeking a proactive, highly organized, and fluent English-speaking Administrative Assistant & Receptionist to join our team on a full-time basis. As the first point of contact, you will be the face of our company. You will manage both internal and external client relations while providing vital administrative support to ensure smooth daily office operations. If you are a detail-oriented professional with excellent communication skills and a passion for customer service, we want to hear from you! Key Responsibilities • Front Desk Management: Greet clients, visitors, and vendors warmly, ensuring a professional and welcoming experience., • Communication & Switchboard: Handle, screen, and route incoming phone calls and emails in both Spanish and English., • Administrative Support: Draft, file, and update internal office documents, reports, and spreadsheets., • Mail & Logistics: Coordinate incoming and outgoing mail, courier services, and deliveries., • Accountant knowledge. Requirements • Education: Degree or diploma in Administration, Secretarial Studies, Business, or a related field., • Languages: Fluent English (minimum B2/C1 certified or equivalent proficiency). Fluency in Spanish is required., • Experience: Minimum of 1 year of experience in reception, customer service, or office assistant role., • IT Skills: Strong command of MS Office 365 (Word, Excel, Outlook) and standard communication tools, accountant., • Key Skills: Outstanding communication, organizational expertise, multitasking ability, and a problem-solving mindset.

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