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About the job POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Job Type: Part-time, Flexible Hours Location: Barcelona (specific location shared upon application) We’re looking for a dedicated and detail-oriented housekeeper/personal assistant to help manage our home and make our daily lives easier. If you’re reliable, organized, and enjoy keeping spaces tidy and well-managed, this could be the perfect role for you! Responsibilities Include: - Groceries & Meal Prep: Order groceries following our shopping list (online or locally). Prepare weekly meals in our kitchen (recipes and instructions provided). Organize the kitchen, start the dishwasher, and put back cleaned dishes. - Cleaning & Maintenance: Deep-clean and organize a 100 sqm apartment (equipment provided). Clean surfaces, furniture, and special areas like windows (as needed). Make beds and keep common areas tidy and organized. Use our vacuum and cleaning robot for floors. - Housekeeping & Organizing: Take out the trash and replace bags. Manage household supplies (toilet paper, toothpaste, etc.) and keep a shared to-do list. Organize rooms and proactively identify items needing restocking. - Laundry & Wardrobe Management: Wash and iron clothes as needed. Fold and organize clothing, bed sheets, and other items. - Communication & Errands: Communicate via WhatsApp and manage tasks using apps like ClickUp or Todoist. Run local errands and complete smaller tasks as requested. Requirements: Previous experience in housekeeping, cooking, or personal assistance. Attention to detail and ability to follow clear instructions. Good communication skills and proficiency with mobile apps for task management. Ability to execute tasks independently and proactively. Flexibility to work a few hours a week (exact hours are flexible). English and Spanish Compensation: Payment via bank transfer after each cleaning session. Why Join Us? Flexible schedule. Supportive and organized environment with clear guidelines. Opportunity to work with a respectful and appreciative family. If this sounds like a good fit, please reach out with your availability, experience, and references. We look forward to hearing from you!
About the job Company Description We are looking for a Front Office Manager to join our team at The Hoxton, Holborn The Hoxton Holborn Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Job Description What you’ll do… Creating a memorable guest experience for our guests that will leave them wanting to return for more. Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s. Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You’ve got plenty of experience dealing with different types of requests successfully. Experience with using Micros Fidelio Opera or a similar property management system. Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Room Division Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
We're looking for a young travel lover receptionist **The hostel: Located in the center of Barcelona, a young backpackers environment with people all around the world. **The job: some young and friendly person, someone who enjoys being attentive to others and giving always the best experience to all our guests. **What do you need? 1. Previous experience in hospitality or customer service is preferred. 2. Excellent communication and interpersonal skills. 3. Being proactive, dynamic, and ability to work independently and make decisions under pressure. 4. Basic computer skills and familiarity with reservation systems. 5. Reliable and punctual with a strong work ethic, and enjoying being in a backpacker environment. 6. Fluency in English; additional languages are a plus. 7. NIE, Seguridad Social Number, and Spanish bank account. **How is a work week like?: it's 6 days of labor and next 2 days off, which means that your days off are not going to be the same every week,this way all the reception staff can have the same number of weekends off. Example: Your shifts go form Monday till Saturday, so your days off will be Sunday and Monday, and you will be back on Tuesday, so your last day will be Sunday, and your days off will be Monday and Tuesday, and so on. **The shifts: 15:00 - 23:00 23:00 - 07:00 **Benefits: 1. Competitive hourly wage. 2. Opportunity to meet and interact with people from around the world. 3. Training and professional development opportunities. 4. Discounted accommodation rates for family and friends. 5. A friendly and supportive work environment. If you think that you can fit in this description do not hesitate to apply!
Your Opportunity at American Socks 🚀 Background: More than Socks, a Lifestyle. American Socks is more than just a brand; we're a movement that thrives on alternative culture and the edgy, urban attitude that drives it. Founded in 2013, we've redefined the classic striped socks, a symbol of the early skater culture of the 80s, by infusing them with our unique spirit and bold designs. Today, our creations are a declaration of individuality, inspired by rock music, tattoo culture, and extreme sports, and are available in skate and streetwear shops across 25+ countries. 💼 Your Role: Accountant Extraordinaire We're looking for an Accountant who's ready to do more than just balance the books. Your mission is to fuel the creative journey of a company that dares to be different. Your expertise will be pivotal in enhancing our workflow and maintaining the financial health that allows American Socks to continue leading the alternative fashion scene. 🌟 Key Responsibilities: Company Accounting: Manage and record incoming invoices with precision. Bank Reconciliation: Ensure our financial records are always accurate and up-to-date. Cost Control: Partner with our warehouse and marketing teams to keep a tight grip on shipping, travel, and representation expenses. Cross-Border Coordination: Work with our agencies in the US and UK to oversee and streamline business operations. Compliance: Ensure all financial practices adhere to Spanish legislation, keeping us in line with local regulations. 📚 Skills & Experience: Educational Background: Degree in Economics or Business Management. Professional Experience: 5+ years in a similar role, ideally within a dynamic, fast-paced environment. Spanish Legislation Knowledge: Strong understanding of local financial regulations and compliance requirements. Language Skills: Fluent in Catalan, Spanish, and English. Tech Savvy: Experience with digital tools, especially Zoho ERP, is a big plus. Passion for Creativity: A strong interest in Fashion and Design, in line with our brand ethos. 🌍 Why Join American Socks? Be Part of a Creative Movement: Work in an environment that champions alternative culture and fashion. Global Impact: Contribute to a brand that resonates in over 25 countries. Collaborative Culture: Join a team that values innovation, creativity, and a daring approach to everything we do. Professional Growth: Grow and evolve with a brand that's always pushing boundaries. 📍 Location: Barcelona City Center.