1000+ Best customer support Jobs in Barcelona (April 2026)

Operations Assistant - Diagonal Besòs Barcelona Residence

Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our Barcelona residence? We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working hours: This role requires you to work on rotating shifts from Monday to Sunday (morning or afternoon shifts) with breaks established by law → 40 hours per week. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English. Catalan will be a plus, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • A pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

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Director of Membership

2 days ago

Full-time

Barcelona

Your Mission Should You Choose To Accept It: As Barcelona's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Barcelona and your hub, with a strong network in the city. Success is measured by: - • Membership growth, retention and increased customer lifetime value (CLV), • High member satisfaction (NPS), engagement, and advocacy, • Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Member Engagement & Community Building - • Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection., • Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups., • Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding., • Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Strategic Planning & Execution - • Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working., • Work closely with the support hub team to localize and implement global membership initiatives and frameworks., • Meet and exceed budgets for Membership, M&E, and workspace products., • Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Team & Leadership Development - • Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance., • Foster a culture of excellence, collaboration and feedback, • Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Operations & Experience Oversight - • Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are - • Previous experience in leadership and team management., • Bachelor degree in a relevant field., • You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment., • You have an image of future developments and see opportunities for the organisation and respond to them., • You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub, • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation., • You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance, • You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks., • You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team., • You have exceptional English and Spanish communication skills, all other languages very welcome!, • You’re legally allowed to work in Spain What Do Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities, • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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Sharmax Motors | Motos, ATVs y Carros de Golf en Barcelona

B2C Sales Representative

2 days ago

€1200–€3000 monthly

Full-time

L'Eixample, Barcelona

Sharmax is an international motorsports company, delivering top-quality equipment for both land and water adventures. From enduro bikes, ATVs, and buggies to jet skis, boats, and outboard motors, we have something for every thrill-seeker. For over a decade, we’ve been redefining freedom and adventure for bold spirits worldwide. And we’re just getting started! Our mission is to give freedom to everyone and reconnect people with nature. Currently we are in search of goal oriented B2C Sales Executive to join our team, you will be responsible for driving sales and revenue growth by connecting with potential customers and persuading them to purchase products or services offered by the company. Key Responsibilities • Increasing sales in an assigned market by developing and maintaining relationships with partners and clients;, • Promptly respond to and qualify inbound leads generated through marketing campaigns, website inquiries, and referrals (Sharmax Marketing team will support you in lead generation process)., • Identifying potential customers through prospecting, following up on sales leads, scheduling and completing product sales and educational training, and maintaining relationships with existing partners;, • Conduct in-depth needs analysis during calls or online demos to present tailored product solutions.;, • Preparing and presenting sales proposals. Develop effective sales strategy. Execute effective communication with your network;, • Accurately log all activities, updates, and communications in the CRM system; Requirements: • Excellent written and verbal communication skills both in English and Spanish;, • Previous experience in a B2C sales role, preferably in a similar industry or product category;, • A genuine passion for helping customers and a dedication to providing exceptional service;, • Ability to negotiate effectively and close deals while maintaining positive customer relationships;, • Collaborative mindset with the ability to work effectively within a team environment and contribute to the overall success of the sales team and the company; Conditions: • Work from comfortable office / On-site;, • Schedule 5/2;, • Competitive salary plus %;, • Free training and support;

JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area. CORE WORK ACTIVITIES Managing Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned., • Coordinates, implements and follows up on Accounting SOP audits for all areas of the property., • Complies with Federal and State laws applying to fraud and collection procedures., • Generates and provides accurate and timely results in the form of reports, presentations, etc., • Analyzes information and evaluates results to choose the best solution and solve problems., • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data., • Balances credit card ledgers., • Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. Maintaining Finance and Accounting Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc., • Develops specific goals and plans to prioritize, organize, and accomplish your work., • Submits reports in a timely manner, ensuring delivery deadlines., • Ensures profits and losses are documented accurately., • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued., • Maintains a strong accounting and operational control environment to safeguard assets., • Completes period end function each period., • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes., • Demonstrates knowledge of return check procedures., • Demonstrates knowledge of the Gross Revenue Report., • Demonstrates knowledge and proficiency with write off procedures., • Demonstrates knowledge and proficiency with consolidated deposit procedures., • Keeps up-to-date technically and applying new knowledge to your job., • Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information., • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Leading Accounting Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Motivates and provides a work environment where employees are productive., • Imposes deadlines and delegates tasks., • Provides an "open door policy" and is highly visible in areas of responsibility., • Understands how to manage in a culturally diverse work environment., • Manages the quality process in areas of customer service and employee satisfaction. Managing and Conducting Human Resource Activities • Supports the development, mentoring and training of employees., • Provides constructive coaching and counseling to employees., • Trains people on account receivable posting techniques. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Demonstrates personal integrity., • Uses effective listening skills., • Demonstrates self confidence, energy and enthusiasm., • Manages group or interpersonal conflict effectively., • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner., • Manages time well and possesses strong organizational skills., • Presents ideas, expectations and information in a concise well organized way., • Uses problem solving methodology for decision making and follow up., • Makes collections calls if necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Customer Success & Office Support

¿Quieres un trabajo de oficina donde realmente puedas aprender, estar rodeado de un equipo joven y sentir que tu trabajo tiene un impacto desde el primer día? Estamos buscando a una persona dinámica, resolutiva y con ganas de empezar una carrera profesional sólida en un entorno moderno y motivador. Lo que harás • Atender a clientes y partners con un trato cercano y profesional., • Dar soporte al equipo en tareas administrativas y de organización., • Gestionar emails, documentación y pequeñas incidencias diarias., • Aportar ideas nuevas: aquí tu voz importa. Lo que ofrecemos • Contrato estable desde el inicio., • Ambiente joven de verdad: equipo motivado, cercano y buen rollo., • Formación constante para que crezcas rápido., • Posibilidad de teletrabajo parcial, según desempeño., • Oportunidades reales de ascenso en menos de 12 meses., • Oficina moderna, luminosa y muy bien comunicada., • Eventos de equipo, afterworks y actividades internas. Qué buscamos • Buena actitud y ganas de aprender., • Comunicación clara, cercanía y energía positiva., • Manejo básico de ordenador y ganas de mejorar cada día., • No necesitas experiencia previa: la formación va por nuestra cuenta. Por qué este trabajo es ideal para ti Porque si quieres crecer, aprender, rodearte de un ambiente joven y empezar una carrera de verdad, este es el sitio. No buscamos a alguien perfecto, buscamos a alguien con ganas.

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Mgr, Business Development EMEA

2 days ago

Full-time

Barcelona

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will work onsite in Weybridge, UK We are seeking a high-performing, commercially astute Business Development Manager to drive new, profitable growth across EMEA markets (excluding UK & Ireland). This role is responsible for unlocking new distribution opportunities, accelerating the development of emerging travel partner accounts, and expanding Celebrity Cruises' footprint across continental Europe. Based in the UK, the role is predominantly telephone-based but may also include European travel to support training, partner meetings, ship visits, events and key industry conferences. The duties below are the main duties & responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to perform any other job-related duties assigned by their line manager or management. 1.Strategic Growth & Partnerships: · Drive activation of long-tail partner accounts and International Representatives, uncovering untapped opportunities and accelerating revenue generation · Lead the development and execution of a regional MICE strategy, establishing it as a high-potential distribution channel · Establish, own and manage key EMEA tourist board partnerships, working alongside Key Account Managers in local markets, to maximise collaboration through joint marketing, events and training initiatives · Use market insights, competitor intelligence and consumer trends to optimise commercial tactics and maximise return on investment · Lead commercial negotiations with new newly acquired partners to secure long-term, profitable partnerships · Collaborate with EMEA Training and Trade Marketing to deliver compelling tools, training programs and sales resources that enable success 2. Profitability & Commercial Effectiveness · Analyse performance data and market insights to ensure all sales activities contribute to profitable, sustainable growth. · Establish clear ROI measurement across all initiatives, ensuring commercial investments deliver optimal value. · Produce strategic product and account plans aligned to booking curves and demand cycles · Ensure trade partnerships exceed market averages in both revenue and margin performance · Apply a data-led approach to prioritise high-value partnerships and attract affluent customer segments. 3. Sales Delivery & Accountability · Consistently achieve targets and revenue goals set by leadership. · Demonstrate strong financial discipline, delivering all initiatives on time and within budget · Provide timely, insightful sales reporting, including performance updates and market intelligence · Utilise sales management and technology platforms to optimise efficiency and performance QUALIFICATIONS AND EDUCATION · 5+ years' experience in business development or sales within the travel or hospitality sectors. · A strong track record of success in European markets. · European language skills and cruise industry experience are highly desirable. · Demonstrable success in new customer acquisition and revenue growth. · Experience using data-driven sales and marketing strategies. · Excellent relationship-building ability across internal teams and external partners. · Strong verbal and written communication skills, with confidence presenting to senior management, customer groups and training audiences. · Strong commercial thinking, analytical capability and decision-making skills. · Highly motivated, positive, resilient and able to manage multiple priorities in a fast-paced environment. · Creative problem-solver with an ability to deliver innovative solutions. · Proficiency in PowerPoint and Excel. FINANCIAL/QUANTITIVE RESPONSIBILITIES · Accountable for accurate monthly forecasting of marketing funds and ensuring all budget allocation is commercially sound and effectively invested WORKING CONDITIONS · Office based in Weybridge Surrey · Monday to Friday between 8.30am - 5pm (to accommodate European time zone) · 25 days annual leave + corporate holiday between Christmas and New Year · Competitive annual salary and commission scheme · Private medical Insurance & Employee Assistance Programme · Familiarization cruise within first year + ongoing employee cruise benefits · Online learning and career development programme · Employee Reward gateway/smartport We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Sant Andreu, Barcelona

Bar Staff — Amistat Hostels (Barcelona & Ibiza) Amistat Hostels is recruiting bar staff for the 2026 season at our hostel bars in Barcelona and Ibiza. Responsibilities: • Prepare and serve drinks, • Provide excellent customer service, • Maintain bar cleanliness and organization, • Support events and nightly activities Requirements: • Previous bar or hospitality experience preferred, • Fluent English (Spanish a plus), • Ability to work evenings and weekends, • Positive attitude and team spirit We offer: • Competitive salary, • Dynamic international workplace, • Seasonal contract with possibility of extension

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Senior Revenue Manager - Servicios Centrales Barcelona

2 days ago

Full-time

Barcelona

What will be your mission? Are you searching for a new career opportunity? We are looking for a Seniorr Revenue Manager to join our Revenue Management Team in Barcelona As a Senior Revenue Manager, you will be joining a dynamic team at the MINOR Hotel Europe and Americas. Being part of this team means you will be working in a commercial and strategic work environment. In this function you will be responsible for maximizing revenues, market share and profitability for managed key property in partnership with the General Hotel Managers and the business unit’s marketing, sales, and e-commerce department; always ensuring our revenue management service remains at the highest level. What will you do? Strategic pricing • Pricing and yield guidelines for rates, room types, and customer segments., • Define the ideal business mix and channel mix strategy, define overbooking and protection strategy Planning, Budgeting & Forecasting • Builds 2-year property revenue strategy and budget proposal, prepares forecast based on the company guidelines., • Validates RMS forecast and ensures corrective action to improve the forecast. Daily revenue management optimization • Reviews demand calendars, convention and city event calendars and sets up events and seasonality databases., • Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning., • Effectively applies pricing and restrictions in line with set strategy to maximize profits: rate open/closing, rate level and short-term sales and promotion action plan design & execution., • Responsible for group quotations and related displacement analysis., • Formulate strategies to support the automation of manual processes in revenue management processes through efficient system use. Performance, demand & competition analysis • Carefully monitors market performance, RGI, channel performance., • Follows all relevant developments of the marketplace, values impact of demand generators, notes change in supply, behavior in feeder markets., • Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix., • Ensures quality of data is checked on a regular basis. Communication • Communicates strategic recommendations to key commercial stake holders, e.g. General Managers, and ensures buy-in and commitment from all involved., • Holds regular reviews with key stakeholders. Participates actively in Revenue Management team collaboration and validation meetings. What are we looking for? Experience • Minimum 5 years of previous experience as Revenue Manager. Qualifications • Degree level – preferably in Tourism, Business Administration, Finance or Economics., • Fluent spoken and written English; knowledge of other language is highly valuable., • Experienced user of Windows office applications for both analytical (i.e., strong in Microsoft Excel) and communication purposes (Outlook, PowerPoint, Word), • Knowledge of TMS4Hotels or other hotels CRS and PMS Systems or Revenue Management Systems. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities., • Career development opportunities full of national and international challenges., • Wide range of training programmes to enhance your skills., • Wellbeing initiatives, including flexible working conditions., • Team member recognition programmes, including Memorable Dates., • Ability to make a difference through our sustainability programme and volunteering initiatives., • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

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fixa

Sales & Outreach Representative – High Commissions (Barcelona)

Are you a highly motivated and results-driven individual looking for a challenging Sales & Outreach Representative role? We are seeking a dedicated professional to join our team in Barcelona. In this high-volume outreach position, you will be responsible for managing a large database of leads, engaging with potential clients through calls and messages, and consistently achieving daily targets. Key Responsibilities: Compensation: This is a performance-based role where you will earn 4€ for every successful lead or registration. Your earning potential is high and directly correlates with your speed, sales skills, and ability to convert leads. Requirements:

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Sales Development Manager - South West & South Wales

2 days ago

Full-time

Barcelona

Journey With Us! Combine your career goals and sense of adventure by joining our ambitious team of Sales Development Managers, on a 9-12 months' contract. About Us Royal Caribbean Group is the world's largest cruise line, and it couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. We are at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You will get to work both independently and as part of a collaborative and dynamic sales team. We are passionate, we are innovative, and we are unstoppable! Job Summary This field-based role is responsible for managing sales development, account management, trade engagement and brand activation for a geographical territory in the UK. Ensuring the strategy for the territory is flawlessly executed and that performance is maximised through excellent communication, brand representation and follow up. Spending up to 4 days "on the road" to support and engage a portfolio of trade customers, this role requires excellent interpersonal and communication skills and the ability to work with a large number of stakeholders. Occasional evening and weekend working will be required. This role covers the South West and South Wales, therefore you must be located within the territory, ideally near Bristol or Cardiff. Essential Duties and Responsibilities Customer Engagement & Commitment • Act as an ambassador for Royal Caribbean and demonstrate an exceptional level of product / sector knowledge ensuring the brand has an extremely high profile across travel retail and homeworking, • Develop and nurture relationships with retail and homeworking contacts and business influencers, with the goal of gaining greater share of voice and to build positive partnerships, • Develop a deep understanding of regional account mix, challenges and opportunities so that communication, activity and interactions are relevant and productive, • Set clear SMART objectives for all visits and meetings to ensure effective use of time, • Own regional relationships across Trade Partner organisation (such as Regional Cruise Experts) to ensure brand engagement, education, sales plan implementation and awareness, • Drive participation in the corporate trade incentive programme 'Upper Deck', identifying and following up on minimum engagement targets, • Develop a training plan alongside Training Manager EMEA for accounts that recognises specific business needs, identifying and following up on minimum engagement levels, • Work with the Senior Strategic Sales Manager to prepare and host successful customer educational events/trips i.e seminar at sea, ship launches/visits, conferences, cruise shows, etc. as required, with targeted sales performance post the event to ensure return on investment, • Leverage social media to maximise engagement with trade agents Commercial & Operational Planning • Arrange and attend monthly/quarterly sales meetings with stakeholder relevant to the account mix (i.e Regional Sales Managers/Key homeworkers/consortia members) to plan targeted activity including engagement and training opportunities, • Develop and implement annual, quarterly and monthly sales plans, ensuring the plan will drive achievement of all key metrics across the territory, • Analyse weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results, • Develop effective Coop marketing plans with regional accounts that will drive mutual return on investment, • Monitor and report all holiday competitor activity, pricing and marketing relevant to account mix, • Provide store visit reports and follow up consistently on the actions set using the CRM app Flawless Execution • Spend up to 80% of time interacting with retail stores, homeworkers and regional accounts face to face and 20% of time building plans, course correcting and following up on opportunities, • Ensure that agreed sales and marketing activity is implemented, tracked through the toolkit to ensure full compliance to brand guidelines, and the success of all activity is tracked and monitored to assess ROI, • Work with trade marketing to ensure that Royal Caribbean International are truly represented in all sales activity, • Effectively represent the Royal Caribbean brand by developing relevant training content that is delivered in an engaging, motivational and inspiring way, • Submit a rolling three-month training and engagement plan to be agreed by the SSSM, • Structure workload effectively to ensure maximum time with accounts and all administration and support activities are completed effectively and to time Qualifications & Experience Required • Minimum of 18 months experience in a sales role, preferably with field sales experience, • Proven track record in driving tangible sales results, • Knowledge of cruise or travel industry preferred, • Outstanding communication and presentation skills, • Ability to spend up to 4 days a week "on the road" as required, visiting trade partners/stores (may require overnight hotel stays), • Must be located within the South West or South Wales, ideally near Bristol or Cardiff, • Clean current driving license, • Must be available for face-to-face interview in Cardiff on 1st April 2026 Traits To Excel In This Role • Analytical - understands category trends, dynamics and opportunities for growth, • Excellent negotiator, persistent and optimistic, • Understands the importance of monitoring performance against plans and course correcting to achieve/exceed goals, • A natural drive for results and seeks to improve performance, • Influencing and Selling - has an interest in convincing or influencing others to purchase a product or service, • Warmth/Empathy - can invite others to participate in or join an effort, • Enthusiastic and takes initiative - demonstrates passion and enthusiasm toward own goals It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

Customer Support Specialist (Barcelona) Jornada completa | Lunes a viernes | 9:00 – 18:00 En RailClick somos una plataforma internacional de venta de billetes de tren que trabaja con las principales operadoras ferroviarias de Europa y continúa expandiéndose en Asia y América. Actualmente estamos ampliando nuestro equipo de Customer Support en Barcelona y buscamos incorporar un/a Customer Support Specialist con experiencia y mentalidad proactiva. ¿Cuál será tu misión? Formarás parte del equipo de atención al cliente en Barcelona, dando soporte tanto a clientes B2C como a agencias B2B en un entorno internacional. Buscamos un perfil resolutivo, organizado y con criterio operativo, capaz de gestionar casos complejos con autonomía y orientación a la solución. Responsabilidades principales • Gestión de consultas e incidencias a través de email y sistemas internos, • Tramitación de cambios, cancelaciones y reembolsos, • Coordinación con operadoras ferroviarias y proveedores externos cuando sea necesario, • Seguimiento y resolución de casos complejos, • Detección de posibles mejoras en procesos y flujos de trabajo, • Colaboración con otros equipos internos (Producto, Comercial, Operaciones) Perfil que buscamos • Mínimo 3 años de experiencia en atención al cliente, • Experiencia en gestión de incidencias complejas (sector travel valorable), • Nivel alto de inglés (escrito y hablado) – imprescindible, • Persona organizada, meticulosa y orientada al detalle, • Capacidad para trabajar con autonomía y priorizar tareas, • Mentalidad analítica y orientada a la mejora continua, • Buen manejo del estrés y capacidad de resolución Se valorará positivamente: • Experiencia previa en plataformas de booking o entornos travel, • Experiencia trabajando con múltiples mercados internacionales ¿Qué ofrecemos? • Jornada completa (lunes a viernes, 9:00 – 18:00), • Salario fijo aproximado entre 21.000€ y 23.000€ brutos anuales, • Posición estable, • Oficinas en Barcelona

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Executive Housekeeper

2 days ago

Full-time

Barcelona

Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, p

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Sharmax Motors | Motos, ATVs y Carros de Golf en Barcelona

Accountant(outsource)

1 month ago

Full-time

L'Eixample, Barcelona

Sharmax Motors is an international motorsports company, delivering top-quality equipment for both land and water adventures. From enduro bikes, ATVs, and buggies to jet skis, boats, and outboard motors, we have something for every thrill-seeker. For over a decade, we’ve been redefining freedom and adventure for bold spirits worldwide. And we’re just getting started. Our mission is to give freedom to everyone and reconnect people with nature! As we continue our rapid expansion in Europe, we are looking for a meticulous and organized Accountant specializing in Accounts Payable & Receivable to join our finance team in Barcelona. Please take in mind that the knowledge of Russian language is preferable. Responsibilities: • Manage the full cycle of accounts payable: process vendor invoices, verify approvals, prepare payments, and reconcile statements., • Oversee the accounts receivable process: issue customer invoices, monitor collections, apply payments, and follow up on overdue accounts., • Reconcile bank statements and key balance sheet accounts on a monthly basis., • Maintain organized and up-to-date financial files and documentation in compliance with local and company policies., • Support the month-end and year-end closing processes., • Assist in the preparation of VAT returns and other statutory financial reports for Spain. Qualifications & Skills: • Experience in a similar accounting role., • Solid understanding of general accounting principles and financial processes in Spain., • Proficiency in accounting software (e.g., SAP, Oracle, Sage, or similar ERPs) and skills in Microsoft Excel., • Accuracy, attention to detail, and organizational skills., • Professional working proficiency in Spanish and English (B1/B2 minimum) is required for regional coordination., • A vocational training cycle (Ciclo Formativo) or degree in Accounting, Finance, Business Administration, or a related field is preferred. What We Offer: 1. A permanent, full-time contract with a competitive salary package., 2. Opportunity to be part of a fast-growing international company with a dynamic team., 3. Modern, democratic management style that values initiative and professional growth., 4. Flexible work schedule (5/2) with the possibility of hybrid work after the onboarding period. Job Type: Full-time, Part-time Language: Russian (Preferred) Spanish

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