Técnico SAT / After-Sales Technician
5 days ago
Barberà del Vallès
Who We Are: VEGA Chargers is a company specialising in the design and manufacturing of fast chargers (DC) for electric vehicles. At VEGA Chargers, we work tirelessly to create a more sustainable present and future in terms of mobility. To achieve this, we analyse our customers' needs and provide flexible and scalable charging solutions for electric vehicles. Our process starts from conceptualisation and design, leading to manufacturing and distribution. ️ What We Are Looking For: We are seeking an experienced Technical Services professional who wants to specialise in chargers for electric vehicles. We are looking for someone who is passionate about enhancing the client experience, contributing to error prevention, and collaborating closely with the Product and R&D team. Your Responsibilities Will Include: Technical Support and Assistance: • Address customer inquiries, technical issues, and troubleshooting needs after a purchase, whether related to hardware, software, or electronic devices., • Install, configure, and update software and hardware according to customer or company needs., • Diagnose and repair defective equipment., • Provide preventive maintenance to avoid malfunctions or failures., • Log, classify, and track reported customer issues., • Supervise the condition of equipment and systems to identify potential failures before they occur., • Maintain detailed records of service interventions and repairs., • Logistics: Manage replacement parts delivery, returns, and repaired product shipments., • Studies related to electrical or electronic engineering, mechatronics, automation, and industrial maintenance., • Computer skills, such as configuring a Local Area Network (LAN), configuring network interfaces, etc. Knowledge of object-oriented programming languages such as Python or Java will be highly valued., • Ability to interpret electrical diagrams and perform electrical troubleshooting., • Ability to communicate effectively in both Spanish and English., • Availability to travel sporadically., • Proven experience in After-Sales Services., • Hands-on experience with ticketing configuration and management., • Familiarity with OCPP protocols., • Passionate about enhancing the client experience and dedicated to error prevention., • Proven ability to collaborate and communicate effectively with various internal departments., • Strong analytical skills for reviewing and assessing potential clients., • Proficient in conducting maintenance remotely., • Alignment with the company's vision for creating a more sustainable future in terms of mobility., • Future availability for on-call duties will be required., • Coffee & Snacks, • 22 days of holidays. ️, • Initial call with People: learn more about VEGA Chargers and introduce yourself., • Meeting with Jose (CPO) & Oriol (After Sales Manager)., • Job Offer.
