Buscar empleo: 13 ofertas de trabajo de delivery en Villanueva Del Pardillo (septiembre 2025)

Hertz

Field Technology & Support Engineer

hace 2 días

Las Rozas de Madrid

JOB PURPOSE: This role will be part of a European Field Technology team working to provide support to Business Operations in Hertz Spain Locations and HQ, ensuring that SLAs are maintained and continually improved, and that problems with day-to-day delivery of services are minimized. The role is one of the main point of contacts for Operations to execute Location Activities (New Locations, Moves, Changes) and is key to IT Infrastructure projects for Field Operations aligned with Business strategy. The job requires to work with existing and new technologies/developments which fit and add value to the Global Business and Technology strategy. BUSINESS IMPACT: • Operational support of the Technology services at Hertz HQ and locations to ensure service levels are maintained, • Resolves a wide variety of issues that the operations might experience with IT access & equipment or connectivity leveraging on collaboration with Global IT Team CUSTOMER SERVICE, • Provide world class user services, implementing a pleasant and easy user experience through clear communication and effective problem resolution, • Demonstrate excellent customer facing skills and be able to manage complex scenarios, • Be able to explain issues and resolutions to customers who possess varying levels of technical skills, • Provide user training sessions and workshops, • Build strong relationships with customers, peers, stakeholders and vendors, • Manage & Track Planned Field Activities and IT Operational Costs within Budget, • Manage IT vendor relationships & costs in-country, • Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set, • Promote existing and emerging technologies to provide input on guidelines and roadmaps for future IT infrastructure developments., • Fluency in Spanish & English., • Minimum 3 years’ experience as a Field support analyst working in an International enterprise IT infrastructure support and service delivery environment, • Proven ability to resolve IT issues in a large-scale organization with global IT resolver groups, • Strong communication skills both written and oral • Experience working with Telecoms, Network & Hardware deployments using VDI Desktop with Microsoft Windows 7 & 10 operating systems, • Knowledge/experience of third-party suppliers, vendor management and Airport Authority., • Experience of implementation and support of IT services in multiple locations, on-site & remotely., • Working with desktop security products and knowledge of Bit-Locker & Zscaler security systems • Familiarity with ITIL processes, desktop support processes and ServiceNow incident and workflow management system, • Job Family: Technology, • Reports to: Manager – Regional Manager, Corp & Field Tech Services

Trabajos delivery en Villanueva Del PardilloCrear alertas

Búsquedas de empleo más populares en Villanueva Del Pardillo

Lugares de trabajo delivery más populares