Buscar empleo: 193 ofertas de trabajo de en capital en Cornellà De Llobregat (febrero 2026) - page 2

Rooms Division Manager

hace 4 días

Barcelona

Defining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces. Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. Founded and led by local entrepreneur Inés Miró Sans with the aim of restoring glamour and injecting authenticity into the city’s tourism scene, Casa Bonay is a space for cultural exchange and a base for relaxation and exploration, infused with the spirit of the Catalan capital. Today, this carefully restored historic building houses a boutique hotel, a celebrated tapas bar, a specialty coffee shop, a cocktail bar, a rooftop terrace, and even its own high-fidelity listening room. From stunning architecture filled with period details to a packed calendar of culinary pop-ups, live performances, and events in its social spaces, Casa Bonay showcases the very best that Barcelona has to offer for everyone. The mission of the Rooms Division Manager position is to: Supervise the front and back operations of the reception, maintenance, and housekeeping department. Ensure that guests’ and clients’ stays reach excellent satisfaction levels, fostering loyalty and creating a warm environment that makes them feel at home. Regarding the responsibilities and duties of the role, the Rooms Division Manager will be responsible for: Ensure excellence in service quality and guest experience: • Welcome guests in a warm and friendly manner. Introduce them to the hotel and to the Front Desk team members., • Build a high-quality relationship with guests and anticipate their needs throughout their stay., • Handle complaints and incidents that the Front Desk team cannot manage directly, seeking support from the Hotel Manager when necessary., • Ensure that a personalized service is offered to each and every guest., • Bid farewell to guests, providing all necessary assistance and confirming the quality of their experience. Manage Front Desk & Reservations operations: • Maintain excellent knowledge of all reception operating and IT systems, as well as internal procedures, processes, and standards., • Review daily arrivals and departures, as well as room allocations, ensuring the best available option is chosen for each guest, taking into account all relevant information: arrival times, preferences, special occasions, repeat guests, VIPs., • Ensure that the Housekeeping and Maintenance departments receive the daily notes regarding any potential issues, VIP arrivals, and the day’s priorities., • Oversee the reservations process and ensure the proper implementation of revenue strategies and policies in order to maximize the average daily rate and occupancy percentage., • Report to the Hotel Manager the daily notes, incidents, and established priorities., • Inspect VIP rooms and ensure that the standards set by hotel management are met., • Prepare the necessary information to be shared with all departments during the daily meetings., • In the absence of the Hotel Manager, review material stock levels and place the necessary orders: minibars, amenities, cleaning products, printed materials, and support items., • In the absence of the Hotel Manager, ensure that the Head Housekeeper receives the laundry orders daily and that the quality of the returned items meets the standards. Manage and supervise the Front Desk team: • Coordinate the daily operations of the Front Desk team, fostering a positive work environment and reporting any issues that may affect the team to the Hotel Manager., • Prepare, review, and share monthly schedules, making necessary adjustments when needed., • Onboard and train new team members, providing support for the development of their skills., • Lead and motivate the Front Desk team to deliver a high level of service to guests., • Ensure the Front Desk team is well-presented, following organizational standards: uniform, personal hygiene, punctuality, etc., • Ensure the Front Desk team has up-to-date knowledge of hotel products, services, facilities, events, pricing, policies, as well as local area and city events., • Participate in the recruitment of new team members., • Promote good communication and a positive atmosphere between the reception and other departments., • Manage vacations and compensatory holidays with the assistance of the Hotel Manager. Perform Front Desk back-office tasks: • Review production reports, ensuring that daily billing is accurate and reporting any auditing issues., • Review credits and follow up on outstanding invoices., • Review any extras, night shifts, and holidays assigned to Front Desk team members and report them to the Hotel Manager., • Ensure that the hotel’s pricing policy and sales arguments are properly applied, in line with the revenue strategies established by the Sales management., • Ensure that charges and refunds are processed and oversee the enforcement of cancellation and no-show policies established for each reservation and sales channel., • Prepare the monthly commission report., • Prepare the report summarizing the monthly VIP guest services., • Review commission invoices before sending them to the Administration department for payment processing., • Reconcile invoices for third-party services offered by the hotel to guests., • In the absence of the Hotel Manager, prepare the quality report. Manage Housekeeping operations: • Supervise the Housekeeping Manager to ensure quality standards; ensure the proper implementation of quality protocols established by the property in both guest rooms and common areas., • Review compliance with periodic cleaning schedules and provide evaluations of the work performed in order to continuously seek improvements in operations., • Ensure the smooth functioning of the cleaning team and provide optimal tools and resources to carry out daily cleaning operations., • Oversee cleaning supply orders., • Monitor laundry costs and resolve any issues with delivery that may affect the quality and outcomes of room cleaning., • Hire external services for specific cleaning tasks that internal housekeeping teams cannot perform., • Continuously seek sustainable cleaning products and solutions in line with the environmental protection policy established by the property. Manage Maintance operations: • Supervise the daily operations of the department, ensuring the maintenance and continuous improvement of facilities and their proper functioning., • Plan periodic maintenance tasks for common areas and guest rooms according to the annual schedules., • Evaluate and manage all hotel maintenance, repair, and improvement projects by requesting quotes from various service providers., • Ensure that issues reported by the front desk and housekeeping are addressed daily., • Review departmental purchase costs and compare different suppliers to guarantee the best purchasing options for the hotel., • Ensure that periodic inspections are conducted and the corresponding reports are submitted. Regarding the Hard Skills required for the position, we are looking for someone with: • Academic background in Hospitality Management, Tourism, and/or Hotel Management., • Minimum of 3 years of experience in the position., • Experience using reservation software; knowledge of Ulyses Cloud is a plus., • Proficiency in computer tools: Microsoft Office suite., • Bilingual knowledge of English and Spanish; knowledge of other languages is a plus., • Availability to work Monday through Sunday, in rotating shifts. Regarding the Soft Skills required for the position, we are looking for someone with: • Proactivity and excellent customer orientation., • Leadership and team management skills., • Excellent communication skills., • Strong customer focus., • High organizational skills., • Results-oriented., • Problem-solving and critical thinking., • Time management and prioritization., • Attention to detail. What does Casa Bonay offer?: • The opportunity to be part of a dynamic and passionate team at one of Barcelona’s most iconic hotels., • An inclusive and collaborative work environment that values personal and professional growth., • Fixed salary + performance-based incentives., • Flexible compensation program., • Staff meal., • Friends & Family: 15% discount on products and services., • 30 calendar days of annual and winter vacation. xcskxlj, • Continuous training and innovation.

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