Lead Customer Success Engineer
3 days ago
Almería
Lead Customer Success Engineer Location: Spain / EU — Remote Type: Full-time / Contract About SCANOSS SCANOSS provides open source intelligence for understanding and managing software and AI risk across modern development pipelines. Built on high-precision snippet matching, SCANOSS enables detection of reused and AI-generated code, supports SCA use cases, and identifies cryptographic assets for compliance and post-quantum migration. Our open source tooling integrates directly into developer workflows, with a growing focus on AIBOM — visibility into modified AI models and generated code in use. We’re looking for a Lead Customer Success Engineer to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams — operating independently in technical conversations and guiding customers through complex integrations and workflows. What You’ll Do • Own end-to-end success for key accounts, from onboarding to renewal and expansion., • Serve as the primary technical contact for engineering, DevOps, and security teams., • Operate independently in customer-facing technical conversations, including handling unknowns and guiding discussions without relying on engineering support., • Lead workflow design and guide customers on integrating SCANOSS into CI/CD pipelines, GitHub Actions, and existing systems., • Translate customer requirements into practical technical solutions and integration approaches., • Run technical deep dives, troubleshooting sessions, and best-practice reviews., • Maintain control of customer conversations, structuring discussions clearly and driving towards outcomes and next steps., • Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics., • Maintain structured notes, account plans, and adoption progress with high visibility for leadership., • Represent customer needs to Product and Engineering and influence roadmap priorities., • Partner with Sales on growth opportunities and renewal strategies. What We’re Looking For • 5–8 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar)., • Strong knowledge of Git/GitHub, CI/CD workflows, repositories, and modern development practices., • Ability to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs., • Ability to reason about system behaviour and architecture, not just follow documentation., • Proven experience owning technical relationships with enterprise or high-value accounts., • Comfortable operating in ambiguous situations, handling unexpected questions, and guiding customers without predefined answers., • Excellent communication skills for both engineers and executives., • Highly organized with disciplined follow-up and multi-account management., • Comfortable in a remote-first, startup environment. Bonus Points • Experience working in DevTools, security, or software analysis., • Prior work with open source communities or contributions on GitHub., • Familiarity with CI/CD workflows, Docker, or software scanning tools. Before the Interview All SCANOSS tools are open source and available on GitHub . We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions. Why SCANOSS? • Lead strategic customer relationships and shape real-world product adoption., • Influence product direction and cross-functional decision-making., • Join a global, technical, remote-first team with significant growth opportunities.