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Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. . Role Overview As a Merchant and Technical Partners Support Agent, you will be responsible for delivering high-quality technical & administrative support to Planet Merchants and Technical Partners, mainly by phone and email. The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services. You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7. What you will do Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication Through experience, independently assign priorities to reported issues Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform Manage and safeguard the confidentiality, performance, and availability of our business applications Who you are You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role You have strong skills in MS Office (especially MS Excel/Outlook) You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement Experience in the Card Payment industry will be a strong asset What you will need to bring to planet You are fluent in English and German, verbal and written (native level) Must be a good communicator Ability to adapt to an ever-changing market place Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now At Planet, we embrace a hybrid work model, with three days a week in the office.
Somos Triangle Outsourcing, uno de los mayores grupos españoles de gestión de Recursos Humanos, especializado en servicios de contratación de profesionales que pone en el centro de su estrategia a las personas junto con la confianza y la calidad. Estamos seleccionado a un auxiliar administrativo con discapacidad para trabajar en Santa Perpetua. REQUISITOS: -Experiencia en administración y atención al cliente. -Manejo de Excel avanzado, Outlook y demás sistemas informáticos. -Castellano y Catalán alto/bilingüe -Certificado de discapacidad mayor o igual al 33% FUNCIONES: - Atención al cliente telefónico y presencial. -Redactar, archivar y revisar todo tipo de documentos. -Recopilar la información requerida. -Mantener al día los procedimientos de la oficina. OFRECEMOS: -Contrato de 40 horas a la semana -Contrato eventual desde el 1/05/2025 hasta el 30/09/2025, con posibilidad de quedarse. -Horario de Lunes a Viernes de 8:30-13:30 y 15:00 a 18:00h -Salario: 16.578 - 17.000 € Bruto/ Año . Si encaja contigo, ¡apúntate! Te esperamos :)
Si te interesa el medioambiente, tienes dotes comunicativas y quieres trabajar en una agencia de marketing con más de 15 años de experiencia en el sector gastronómico... ¡Te estamos buscando! Desde** Aplus Gastromarketing** estamos ampliando nuestro equipo de** gestores telefónicos** para una campaña de sostenibilidad de uno de nuestros clientes más importantes. ** ¿Cuáles serán tus funciones?** - Realizar llamadas al canal HORECA para hacerles una encuesta sobre los envases y su gestión; además de informarles de una plataforma - Filtrar y ordenar bases de datos. - Trasladar resultados diarios a la plataforma de gestión. - Reporte diario a dirección de los trabajos realizados en la jornada. ** ¿Qué te ofrecemos?** - Incorporación inmediata. - Jornada de 25h de lunes a viernes: 9:00 a 14:00. - Ambiente de trabajo joven y dinámico. - Formar parte de un gran proyecto con impacto positivo para el medioambiente. ** ¿Qué esperamos de ti?** - Experiencia demostrable como teleoperador/a. - Conocimientos de informática básica: Excel, Outlook, Drive, CRM... - Actitud, motivación e iniciativa. - Trabajo orientado a objetivos. - Disponibilidad para realizar 1 jornada de formación presencial. Si crees que cumples con el perfil no dudes en inscribirte, te esperamos!
🌟 Hiring: Sales Team Leader – Dutch & French (Flemish) – Hybrid (Madrid) 🌟 Join a global company with over 100 years of success, helping more than 16 million people worldwide! If you have sales experience, leadership skills, and speak Dutch, French (Flemish), and English, this is your opportunity to thrive in an international and dynamic environment. About the Role: As a Sales Team Leader, you’ll play a key role in ensuring high-quality customer service by managing daily operations, training, coaching, and motivating your team. You will also implement upselling strategies and drive process improvements to enhance team performance. Key Responsibilities: ✅ Manage and support a sales team, ensuring performance targets are met ✅ Monitor call queues and workloads to maintain efficiency ✅ Coach and train team members, providing regular feedback ✅ Implement upselling (XSELL) strategies and monitor results ✅ Conduct one-on-one performance reviews and monthly coaching sessions ✅ Ensure compliance with company policies and quality standards ✅ Collaborate with other departments to improve overall processes What We’re Looking For: ✔ Fluency in Dutch, French (Flemish), and English (C level) ✔ Experience in sales and team management (target-driven environment) ✔ Strong leadership, coaching, and communication skills ✔ Ability to analyze performance data and prepare reports ✔ Proficiency in Microsoft Office (Excel, Outlook, PowerPoint) ✔ Knowledge of internal systems (CRM, GENIO, IRIS) – a plus ✔ Occasional travel availability for meetings in other countries ✔ Proactive, results-driven, and team-oriented mindset What We Offer: 💰 Competitive salary + high sales commissions 🍽 Restaurant vouchers 🏥 Company health insurance (after 1 year) 📚 Training sessions & development programs 🌍 Young, dynamic, and international team 🗣 Possibility of language classes 💼 Hybrid work model (Madrid-based) 📈 Career growth opportunities in a stable and reputable company 📍 Location: Hybrid – Madrid 🔹 Ready to take the next step in your career? Apply now! 🔹