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Job Description¡ÚNETE A NUESTRO EQUIPO EN EUROPCAR!¿Te apasiona el trato con clientes y buscas un entorno dinámico donde cada día es diferente? Si tienes una actitud proactiva, habilidades comunicativas y un enfoque orientado a resultados, ¡esta es tu oportunidad!En Europcar , líder mundial en alquiler de coches, buscamos un Rental Agent para nuestra oficina en el Aeropuerto de Palma de Mallorca . ¿Cuál es el propósito del puesto?Como Rental Agent, serás la cara visible de Europcar. Tu misión será ofrecer un servicio excepcional al cliente durante todo el proceso de alquiler, desde la atención en mostrador hasta la entrega del vehículo, maximizando además las oportunidades comerciales. Serás clave en asegurar que cada cliente se lleve una experiencia positiva y eficiente. ¿Qué harás?Atención al cliente: Recibirás y asesorarás a los clientes de forma personalizada, resolviendo sus dudas y asegurando que disfruten de una experiencia fluida y satisfactoria.Gestión del alquiler: Realizarás contratos de alquiler, gestionarás reservas, entregas y devoluciones de vehículos con eficiencia y precisión.Ventas y upselling: Identificarás oportunidades para mejorar la experiencia del cliente mediante productos y servicios adicionales como coberturas extra, mejoras de vehículo, etc.Soporte operativo: Colaborarás con el equipo para mantener los estándares de calidad y disponibilidad de la flota, reportando incidencias o necesidades operativas.Resolución de incidencias: Ayudarás a gestionar reclamaciones y resolverás pequeños conflictos de forma empática y eficaz. ️¿Qué necesitas para el puesto?Formación: Se valorará formación en Turismo, Administración, Ventas o similares.Idiomas: Imprescindible nivel alto de inglés. Se valoran otros idiomas como alemán, francés, italiano, árabe o chino.Experiencia: Deseable experiencia previa en atención al cliente, ventas o alquiler de coches. ️¿Qué competencias valoramos?Excelentes habilidades comunicativas y de atención al cliente.Enfoque comercial y orientación a resultados.Capacidad para trabajar en equipo en entornos dinámicos.Organización y atención al detalle.¿Por qué unirte a Europcar?Entorno internacional: Formarás parte de un equipo multicultural y dinámico, con clientes de todo el mundo.Desarrollo profesional: Oportunidades de crecimiento dentro de la compañía.Impacto directo: Serás protagonista en la experiencia del cliente, marcando la diferencia cada día.¡Si eres una persona con espíritu de equipo, pasión por las ventas y ganas de aprender y crecer, queremos conocerte!¡Aplica ya y forma parte de Europcar!#RentalAgent #EuropcarPalma #Liderazgo TrabajoenEquipo #Ventas #AtenciónAlCliente #WeMoveAsOne¡Te esperamos!Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:

ppJoin our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Mallorca, you will ensure an excellent service for our cruise line clients. This position is Temporary. only to cover a medical leave. /p h3ABOUT THE JOB /h3 ul liAct as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring to meet operational demands carrying out accordingly to protocols and policies set forth. /li liCoordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers. /li liAttend, monitor and respond to email requests within a timely manner from various regional email accounts. /li liFacilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements. /li liWork in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service. /li liSolve day‑to‑day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations. /li liMonitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved. /li liCompile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers; complete appropriate sail reports as required by each line. /li liComplete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back‑up documentation has been saved appropriately. /li liActively participate in conference calls with vessels and/or cruise lines when needed. /li liForward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs. Provide lost luggage assistance. /li liCoordinate/provide appropriate medical assistance provide follow‑up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line. /li /ul h3ABOUT YOU /h3 ul liExcellent communication skills in English and Spanish language, both written and oral. /li liMust have a valid drivers' license and car. /li liMust have a current residency in Mallorca. /li liGood academic background. Maritime studies are desirable. /li liPreferred previous experience as a Port Agent. /li liProblem solving and analytical skills. /li liGood office administration and organizational skills with a keen eye for attention to detail. /li liKnowledge of Microsoft Office programs. /li liOrientation to results and customer service; decisive problem solving. /li liBusiness travel availability, if required by Manager /li /ul h3ABOUT OUR OFFER /h3 ul liCompetitive salary and benefits as standard /li liCareer progression opportunities in more than 50 countries worldwide /li liDevelop yourself as part of a friendly, richly diverse and virtual international team /li liExceptional approach to your learning - access to free learning platforms language lessons /li /ul /p #J-18808-Ljbffr

ppJoin our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Mallorca, you will ensure an excellent service for our cruise line clients. /p h3About The Job /h3 ul liAct as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring to meet operational demands carrying out accordingly to protocols and policies set forth. /li liCoordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers. /li liAttend, monitor and respond to email requests within a timely manner from various regional email accounts. /li liFacilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements. /li liWork in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service. /li liSolve day-to-day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations. /li liMonitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved. /li liCompile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers; complete appropriate sail reports as required by each line. /li liComplete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately. /li liActively participate in conference calls with vessels and/or cruise lines when needed. /li liForward any vessel/ship packages/mail, medical luggage or lost and found items/mail as requested by line at the end of the day and notify relevant parties of tracking info and costs. Provide lost luggage assistance. /li liCoordinate/provide appropriate medical assistance provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line. /li /ul h3About You /h3 ul liExcellent communication skills in English and Spanish language, both written and oral. /li liMust have a valid drivers' license and car and have a current residency in Mallorca. /li liGood academic background. Maritime studies are desirable. /li liPreferred previous experience as a Port Agent. /li liProblem solving and analytical skills. /li liGood office administration and organizational skills with a keen eye for attention to detail. /li liKnowledge of Microsoft Office programs. /li liOrientation to results and customer service; decisive problem solving. /li liBusiness travel availability, if required by Manager. /li /ul h3About Our Offer /h3 ul liCompetitive salary and benefits as standard. /li liCareer progression opportunities in more than 50 countries worldwide. /li liDevelop yourself as part of a friendly, richly diverse and virtual international team. /li liExceptional approach to your learning - access to free learning platforms language lessons. /li /ul /p #J-18808-Ljbffr