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WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIES Team Management: Supervise and motivate a large team, fostering a positive and productive workplace culture. Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. Training & Development: Support the professional growth of team members through ongoing coaching and development. Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise. Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures. Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS Proven experience in team management within a customer service environment. Excellent verbal and written communication skills in French and English. Ability to multitask and solve problems quickly and effectively. Natural leadership with the ability to motivate and inspire a team. Strong command of office tools and management software. WE OFFER A permanent contract A fix salary + incentives. A multicultural and positive environment A modern and pleasant workplace in an exceptional building with sea views Discount on company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

¿Buscas liderar el éxito de grandes marcas globales de BPO/Contact center? ¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías! No solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial, por eso, buscamos un/a Líder de Cuenta Estratégica , una Gran Cuenta, para nuestro Hub de Llacuna (Poblenou). Alguien que no solo entienda los datos, sino que sepa contar la historia que hay detrás de ellos y convertirlos en rentabilidad y excelencia. Como Account Manager , tu misión no es solo mantener el servicio, es elevarlo. Es un rol de Dirección que implementa los conocimientos, herramientas, habilidades y técnicas de los distintos equipos de forma precisa y proactiva, en cada momento, para incrementar el éxito en un proyecto bajo la perspectiva de mejora continua de la entrega del servicio, así como a la satisfacción de las expectativas y requerimientos del cliente. Tu Impacto en el Tablero Estratégico Como responsable máximo/a de la cuenta, serás la pieza central para elevar el servicio bajo una perspectiva de mejora continua y excelencia operativa. Tus misiones principales serán: • Visión y Gestión 360º: Liderar el ciclo de vida completo del servicio, desde la implementación (Go-live) hasta la consolidación y optimización de procesos., • Gestión de P&L: Asumir el control exhaustivo de costes, márgenes y KPIs financieros. No solo reportarás números, sino que los optimizarás para garantizar la rentabilidad., • Partner Estratégico: Actuar como nexo principal entre el cliente y los equipos operativos,, • Liderazgo Inspirador: Dirigir a mandos intermedios y equipos multidisciplinares de más de 350 personas, empoderándolos en un entorno de alto rendimiento., • Impulso de Innovación: Detectar tendencias de mercado y oportunidades de mejora para mantener la ventaja competitiva de la cuenta., • ADN Innovador: Curiosidad constante por la tecnología aplicada al BPO y capacidad para liderar procesos de cambio. ¿Qué perfil buscamos? Buscamos a un profesional con agilidad mental, mentalidad de crecimiento y una fuerte orientación a resultados. • Experiencia: Trayectoria sólida (mínimo 3 años) en posiciones de Dirección como Business Manager, Ops Manager o Service Manager dentro del sector BPO / Contact Center., • Formación: Grado en ADE, Ingeniería, Marketing o Gestión de Proyectos., • Conocimientos Técnicos: Dominio real de control de costes, análisis de rentabilidad, gestión de riesgos y metodologías de proyectos (alcance, cronograma y calidad)., • Soft Skills: Comunicación con intención, resiliencia, negociación de alto nivel y toma de decisiones ágiles., • Idioma: se valorará positivamente nivel de inglés B2, capaz de defender estrategias con solidez Por qué Konecta es tu siguiente gran paso Te ofrecemos una plataforma de crecimiento en un entorno exigente pero altamente estimulante: • Estabilidad : Contrato indefinido desde el primer día., • Work-Life Balance: Horario de oficina de lunes a jueves (09:00h a 18:00h) y viernes intensivos (08:00h a 15:00 h)., • Ubicación: Oficinas en el corazón tecnológico de Barcelona (Llacuna, Poblenou)., • Crecimiento sin Límites: Acceso a proyectos internacionales con las marcas más influyentes y formación continua., • Beneficios adicionales: Salario competitivo, teléfono móvil y porcentaje sobre objetivos. ¿Aceptas el desafío? Si estás listo para dejar huella en una multinacional líder, inscríbete ahora y hablemos de tu futuro.

WHO WE ARE Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are looking for an experienced WFM with native or bilingual French and English proficiency to join our team in Barcelona! You will play a crucial role in optimizing workforce efficiency by ensuring accurate planning, resource allocation, and performance monitoring. Your ability to analyze data, anticipate operational needs, and implement effective workforce strategies will directly contribute to service quality, operational performance, and overall business success. RESPONSIBILITIES: Preparation of schedules for the operators: taking into account call volumes, agents' skills, and legal and operational constraints. Optimization of resource management according to activity forecasts and operational needs. Analysis of team performance and adjustment of schedules to maximize efficiency while respecting quality requirements and customer expectations. Collaboration with production managers to anticipate activity peaks and adjust resources in real time. Detailed reporting and summary of scheduling data for operational teams and management. Monitoring of absences and holidays to ensure service continuity and avoid understaffing situations. Compliance with labor legislation (working hours, breaks, public holidays, etc.) and compliance with the sector's collective agreements. Implementation of continuous improvement solutions regarding schedule management and production management. REQUIREMENTS Experience: Minimum 1 to 5 years of experience in workforce scheduling management. Organizational skills: Ability to manage a large number of employees, efficiently organize schedules, and handle unexpected situations. Tool proficiency: Good knowledge of scheduling management tools and software dedicated to call center management (e.g., Workforce Management, Excel). Languages: Fluency in French, English, and Spanish (advanced level required to communicate with teams and management). Communication: Excellent verbal and written communication skills, both to interact with teams and to report activity to management. Autonomy and responsiveness: Ability to make quick decisions and adapt to a dynamic environment. Analytical skills: Ability to analyze data related to agent activity (attendance rate, productivity, etc.) and conclude to improve schedule management. WE OFFER A permanent contract A multicultural and positive environment A modern and pleasant workplace. Training opportunities throughout the year, as we aim to support our talents in their professional development A hybrid working model after an initial period. We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a

Por qué Konecta es tu siguiente gran paso. En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!.

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. Headquartered in Madrid, Konec

Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a

Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!. Por qué Konecta es tu siguiente gran paso.

Somos Konecta, una empresa multinacional líder en la externalización de servicios, y estamos buscando personas como tú! con ganas de desarrollarse en un entorno dinámico y retador! En esta ocasión estamos buscando teleoperadores/as para una importante empresa especialista en la reparación y su

Omega CRM Consulting is looking for a Salesforce Marketing Cloud Platform Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.The Salesforce Marketing Cloud Platform Manager will enable the HPS DU (Human Pharma Delivery Unit) Campaign Automation Services to

Buscas liderar el éxito de grandes marcas globales de BPO/Contact center?¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!No solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial, por eso, buscamos un/a L

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Somos KONECTA, compañía líder en la gestión de clientes, ¡Empresa puntera del sector del Contact Center, dedicada a la externalización de servicios tanto a nivel nacional como internacional!¿Buscas estabilidad en el sector bancario y te apasiona el trato con el cliente en catalán? Únete a u

Konecta Barcelona is seeking an experienced Floor Manager to lead a large customer service team.

Konecta, un leader du Customer Management, recherche un conseiller client à Barcelone.

Konecta in Barcelona is seeking an experienced Workforce Management professional fluent in French and English (Spanish also required at an advanced level).

Konecta Barcelona is seeking an experienced Floor Manager to lead a large customer service team in a dynamic, multilingual environment.

Konecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a

Konecta est un acteur leader du Customer Management et BPO présent dans 26 pays à travers 4 continents et fort de plus de 120 000 collaborateurs passionnés. Konecta est basée à Madrid et réalise un chiffre d'affaires global de 2 milliards d'euros.

Konecta recherche un conseiller client pour intégrer son équipe d'attention à la clientèle, charge9 de traiter les demandes des clients via diff9rents canaux pour une marque majeure du secteur du retail.