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WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIES Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture. Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. Training & Development: Support the professional growth of team members through ongoing coaching and development. Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise. Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures. Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS Proven experience in team management within a customer service environment. Excellent verbal and written communication skills. Ability to multitask and solve problems quickly and effectively. Natural leadership with the ability to motivate and inspire a team. Strong command of office tools and management software. Proficiency in English French and Spanish WE OFFER A permanent contract A multicultural and positive environment A modern and pleasant workplace in an exceptional building with sea views Discount in Company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. Our offices are located in Barceloneta: Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4) We are a company committed to equal opportunities for all sex and genders, and we firmly promote equity across all our positions.

Konecta proporciona una oferta integral que abarca todo el ciclo de vida del cliente, incluyendo la captación, fidelización, atención al cliente, soporte técnico y gestión de cobros. Asimismo, representará las capacidades de inteligencia artificial de Konecta en el mercado, especialmente en el

En Konecta tenemos un claro enfoque de crecimiento, nos apoyamos en nuestros valores para actuar de manera integra y transparente, convirtiendo la creatividad en oportunidad, a través de una compañía diversa, en la que desarrollamos el potencial de cada colaborador. Si eres una persona inquieta y

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. Konecta is a leading innovative global service provider in customer management business process and

Konecta es una compañía líder en la prestación de servicios y soluciones digitales de customer management. Konecta ofrece soluciones end-to-end que abarcan todo el ciclo de vida de los clientes, con una oferta omnicanal integrada y digital, con el fin de mejorar la eficiencia de sus procesos y a

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta

Te gustaría formar parte de una empresa que te ofrezca un desarrollo profesional y personal, acompañado de un plan de carrera, dedicándote a lo que realmente te gusta? En Konecta tenemos un claro enfoque de crecimiento, nos apoyamos en nuestros valores para actuar de manera integra y transparente

En Konecta tenemos un claro enfoque de crecimiento, nos apoyamos en nuestros valores para actuar de manera integra y transparente, convirtiendo la creatividad en oportunidad, a través de una compañía diversa, en la que desarrollamos el potencial de cada colaborador. Si eres una persona inquieta y

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!. Por qué Konecta es tu siguiente gran paso.

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers

Konecta es una compañía líder en la prestación de servicios y soluciones digitales de customer management. Konecta ofrece soluciones end-to-end que abarcan todo el ciclo de vida de los clientes, con una oferta omnicanal integrada y digital, con el fin de mejorar la eficiencia de sus procesos y a

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Manages logistics and housing categories, focusing on real estate and facilities.Responsibilities include cost reduction, supplier relationships, inventory management, and developing commercial strategies.

En Konecta sabemos que el talento marca la diferencia. Además, tendrás acceso al Club de beneficios Konecta, con descuentos exclusivos en múltiples marcas. En Konecta estamos comprometidos con la igualdad de oportunidades.

Konecta est un acteur leader du Customer Management et BPO présent dans 26 pays à travers 4 continents et fort de plus de 120 000 collaborateurs passionnés. Konecta est basée à Madrid et réalise un chiffre d'affaires global de 2 milliards d'euros.

Manage logistics and housing categories for Real Estate & Facilities Management.Develop strategies for growth, savings, and continuous improvement, manage supplier relationships, and oversee inventory and pricing.

ÚNETE A KONECTA Y DESPEGAMOS JUNTOS!. Konecta, una empresa multinacional líder en el sector del Contact Center, y actualmente estamos en búsqueda de perfiles comunicativos para dar soporte de. Konectar el talento con oportunidades.

Category Manager responsible for developing and executing strategies for logistics and housing (Real Estate & FM) to drive growth, savings, and continuous improvement.Focuses on customer value, cost reduction, supplier relationships, and inventory management.

El puesto busca un ingeniero técnico para desarrollar soluciones de IA en Konecta.

Seeking a Junior Compliance Analyst to support the global compliance framework by monitoring regulations, conducting audits, and implementing compliance initiatives across multiple countries.

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Konecta es una compañía líder en la prestación de servicios y soluciones digitales de customer management. Konecta ofrece soluciones end-to-end que abarcan todo el ciclo de vida de los clientes, con una oferta omnicanal integrada y digital, con el fin de mejorar la eficiencia de sus procesos y a

Quieres liderar la estrategia de conversión que mueve el negocio en Konecta?. Konecta es una compañía líder en la prestación de servicios y soluciones digitales de customer management. Konecta ofrece soluciones end-to-end que abarcan todo el ciclo de vida de los clientes, con una oferta omnican

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f