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WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call center environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual English speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organization. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation. We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

En Grupo Mutua Madrileña queremos contribuir al desarrollo y evolución de tu carrera profesional. ¿El reto? Buscamos incorporar a un nuevo profesional en MUTUAMAD para unirse a nuestro equipo de Barcelona. ¿Qué perfil buscamos? Eres la persona que buscamos si, además de la cualificación profesional, te apasiona el trabajo en equipo, te apasionan los retos y quieres formar parte de un entorno dinámico en constante evolución. Funciones de la posición: • Gestión y Revisión de Expedientes: la persona seleccionada será responsable de gestionar y revisar los expedientes de los asegurados de Segur Caixa Adeslas. Esto incluye asegurarse de que se apliquen las operativas correctas., • Apoyo a la Plataforma de Konecta: El agente trabajará en una oficina de Konecta en Barcelona, proporcionando realizando gestión de backoffice de la red de letrados y procuradores., • Control de Operativas: la persona seleccionada será responsable de controlar que la plataforma de Konecta aplique las operativas requeridas desde nuestra compañía incluyendo la gestión de servicios especiales y el control de reembolso., • Contacto con Asegurados: de Segur Caixa Adeslas para gestionar reclamaciones y proporcionar información sobre la resolución de estas. Ventajas de trabajar en Mutua Madrileña: • Un proyecto empresarial sólido y de futuro., • Posibilidades para formarte y desarrollarte profesionalmente., • Expertos profesionales con los que compartir tu experiencia., • Igualdad de oportunidades para desarrollarte profesionalmente., • Un excelente ambiente de trabajo que refleja en lo que creemos: compañerismo, profesionalidad, resultados y solidaridad. Requisitos: • Titulación: FP Grado Superior, • Imprescindible al menos 2 años de experiencia contrastada en posiciones de atención al cliente, y, concretamente en el sector de asistencia en carretera., • Idiomas: Imprescindible alto nivel de catalán., • Dominio usuario paquete Office. Condiciones: • El horario principal será de tarde, de 15:00 a 23:00, con rotación para cubrir fines de semana. En Grupo Mutua Madrileña, valoramos la diversidad y creemos en la igualdad de oportunidades para todos. Promovemos un entorno inclusivo donde la equidad salarial y la no discriminación son pilares fundamentales. Si buscas trabajar en una empresa que se compromete a que cada persona se sienta valorada y respetada, ¡nos encantaría conocerte! ¿Te sientes Preparado? ¿Eres un Valiente? ¡Únete a nuestro reto profesional! Grupo Mutua es para #PreparadosyValientes. Grupo Mutua es para ti. Aceptando suscribirte a esta oferta consientes el tratamiento de tus datos personales conforme a los términos y condiciones establecidos en: https://www.grupomutua.es/proteccion-de-datos/

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Platform Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIES Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture. Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. Training & Development: Support the professional growth of team members through ongoing coaching and development. Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise. Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures. Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS Proven experience in team management within a customer service environment. Excellent verbal and written communication skills. Ability to multitask and solve problems quickly and effectively. Natural leadership with the ability to motivate and inspire a team. Strong command of office tools and management software. Proficiency in French and English. WE OFFER A permanent contract A multicultural and positive environment A modern and pleasant workplace in an exceptional building with sea views Discount in Company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. Our offices are located in Barceloneta: Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4) We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

¿Buscas liderar el éxito de grandes marcas globales de BPO/Contact center? ¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías! Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus clientes. No solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial, por eso, buscamos un/a Líder de Cuenta Estratégica , una Gran Cuenta, para nuestro Hub de Llacuna (Poblenou). Alguien que no solo entienda los datos, sino que sepa contar la historia que hay detrás de ellos y convertirlos en rentabilidad y excelencia. Como Account Manager , tu misión no es solo mantener el servicio, es elevarlo. Es un rol de Dirección que implementa los conocimientos, herramientas, habilidades y técnicas de los distintos equipos de forma precisa y proactiva, en cada momento, para incrementar el éxito en un proyecto bajo la perspectiva de mejora continua de la entrega del servicio, así como a la satisfacción de las expectativas y requerimientos del cliente. Tu Impacto en el Tablero Estratégico Como responsable máximo/a de la cuenta, serás la pieza central para elevar el servicio bajo una perspectiva de mejora continua y excelencia operativa. Tus misiones principales serán: • Visión y Gestión 360º: Liderar el ciclo de vida completo del servicio, desde la implementación (Go-live) hasta la consolidación y optimización de procesos., • Gestión de P&L: Asumir el control exhaustivo de costes, márgenes y KPIs financieros. No solo reportarás números, sino que los optimizarás para garantizar la rentabilidad., • Partner Estratégico: Actuar como nexo principal entre el cliente y los equipos operativos, transformando requerimientos en soluciones tecnológicas y de vanguardia., • Liderazgo Inspirador: Dirigir a mandos intermedios y equipos multidisciplinares de más de 100 personas, empoderándolos en un entorno de alto rendimiento., • Impulso de Innovación: Detectar tendencias de mercado y oportunidades de mejora para mantener la ventaja competitiva de la cuenta., • ADN Innovador: Curiosidad constante por la tecnología aplicada al BPO y capacidad para liderar procesos de cambio. ¿Qué perfil buscamos? Buscamos a un profesional con agilidad mental, mentalidad de crecimiento y una fuerte orientación a resultados. • Experiencia: Trayectoria sólida (mínimo 3 años) en posiciones de Dirección como Business Manager, Ops Manager o Service Manager dentro del sector BPO / Contact Center., • Formación: Grado en ADE, Ingeniería, Marketing o Gestión de Proyectos., • Conocimientos Técnicos: Dominio real de control de costes, análisis de rentabilidad, gestión de riesgos y metodologías de proyectos (alcance, cronograma y calidad)., • Soft Skills: Comunicación con intención, resiliencia, negociación de alto nivel y toma de decisiones ágiles., • Idioma: se valorará positivamente nivel de inglés B2, capaz de defender estrategias con solidez Por qué Konecta es tu siguiente gran paso Te ofrecemos una plataforma de crecimiento en un entorno exigente pero altamente estimulante: • Estabilidad : Contrato indefinido desde el primer día., • Work-Life Balance: Horario de oficina de lunes a jueves (09:00h a 18:00h) y viernes intensivos (08:00h a 15:00 h)., • Ubicación: Oficinas en el corazón tecnológico de Barcelona (Llacuna, Poblenou)., • Crecimiento sin Límites: Acceso a proyectos internacionales con las marcas más influyentes y formación continua., • Beneficios adicionales: Salario competitivo, teléfono móvil y porcentaje sobre objetivos. ¿Aceptas el desafío? Si estás listo para dejar huella en una multinacional líder, inscríbete ahora y hablemos de tu futuro.

Por qué Konecta es tu siguiente gran paso. En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!.

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!. Por qué Konecta es tu siguiente gran paso.

Konecta proporciona una oferta integral que abarca todo el ciclo de vida del cliente, incluyendo la captación, fidelización, atención al cliente, soporte técnico y gestión de cobros. Asimismo, representará las capacidades de inteligencia artificial de Konecta en el mercado, especialmente en el

Konecta proporciona una oferta integral que abarca todo el ciclo de vida del cliente, incluyendo la captación, fidelización, atención al cliente, soporte técnico y gestión de cobros. Asimismo, representará las capacidades de inteligencia artificial de Konecta en el mercado, especialmente en el

We are seeking an experienced Platform Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!. Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees workin

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation. We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation. We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

Konecta proporciona una oferta integral que abarca todo el ciclo de vida del cliente, incluyendo la captación, fidelización, atención al cliente, soporte técnico y gestión de cobros. Asimismo, representará las capacidades de inteligencia artificial de Konecta en el mercado, especialmente en el

We are seeking an experienced Platform Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!. Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees workin

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. Headquartered in Madrid, Konec

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. Konecta is a leading innovative global service provider in customer management, business processes

Escalado de incidencias o peticiones a proveedores externos con respecto a herramientas propias de clientes finales dentro de los servicios de Grupo Konecta (técnicos autorizados). Configuración de las herramientas de software de las campañas bien sean corporativas o específicas de los servicios

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than We are seeking an experienced Platform Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!. Konecta is a leading innovative global service provider in customer mana

Buscas liderar el éxito de grandes marcas globales de BPO/Contact center?¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!No solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial, por eso, buscamos un/a L

Konecta busca un/a Líder de Cuenta Estratégica para su Hub en Llacuna, Poblenou, Barcelona.

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers