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WHO WE ARE : Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE : We are looking for an experienced Team Leader with native or bilingual English proficiency to join our team in Barcelona. In this role, you will be responsible for leading and developing a team of customer service agent, ensuring the achievement of operational targets while maintaining high standards of quality and customer satisfaction. You will act as a key point of contact between the team and management, driving performance, engagement, and continuous improvement. You will play a crucial role in fostering a positive team culture, supporting individual development, and implementing best practices to optimize results. Your ability to motivate, coach, and guide your team will directly contribute to both client success and overall business performance. RESPONSIBILITIES : • Lead, plan, and coordinate daily team activities to ensure high performance, • Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs), • Motivate, coach, and support team members in achieving their objectives, • Previous experience as a Team Leader in a BPO or similar environment, • Native or bilingual level of English, • Strong results-driven mindset with a focus on performance and objectives, • A permanent contract, • A multicultural and positive environment, • A modern and pleasant workplace in an exceptional building with sea views, • Company health insurance, • Training opportunities throughout the year, as we aim to support our talents in their professional development, • Our offices are located in Barceloneta:, • Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4) We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call center environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual English speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

¿Eres el motor estratégico que buscamos para nuestras cuentas clave? En Konecta, no buscamos a alguien que solo gestione; buscamos a un/a líder con visión 360º. Queremos a ese perfil capaz de transformar las necesidades de clientes globales en historias de éxito rentables. Si te apasiona el equilibrio entre la excelencia operativa, la innovación, estragia, y tienes experiencia en puestos de Dirección en compañía del Contact Center - Bpo, este es tu sitio. Tu impacto con nosotros Como Account Manager, serás la pieza central del tablero. Tu misión no es solo mantener el servicio, es elevarlo. Es un rol de Dirección que implementa los conocimientos, herramientas, habilidades y técnicas de los distintos equipos de forma precisa y proactiva, en cada momento, para incrementar el éxito en un proyecto bajo la perspectiva de mejora continua de la entrega del servicio así como a la satisfacción de las expectativas y requerimientos del cliente. Este rol asume el liderazgo estratégico y operativo de la operación. Responsabilidades clave: • Liderazgo de las Cuentas de Contact Center: Asumir la gestión integral del ciclo de vida del servicio, desde su implementación hasta su consolidación., • Socio Estratégico: Actuar como nexo principal entre el cliente y nuestros equipos operativos y mandos intermedios, interpretando el mercado para adaptar nuestras soluciones. -Gestión del P&L: Control exhaustivo de costes, márgenes y rentabilidad. No solo reportas números, los optimizas. • Impulso de Innovación: Detectar tendencias y oportunidades de mejora para mantener la ventaja competitiva de la cuenta. ¿Qué te hará triunfar en este rol? Buscamos a un profesional que combine la agilidad mental con la capacidad de negociación. Formación y Conocimientos: • Grado en ADE, Ingeniería, Marketing, Gestión de Proyectos o similares., • Hard Skills: Dominio de control de costes, gestión de riesgos, análisis de rentabilidad y metodologías de gestión de proyectos (alcance, cronograma y calidad). Experiencia que marca la diferencia: • Trayectoria sólida como Business Manager, Service Manager o Responsable de Operaciones., • Experiencia en Contact Center/BPO., • Experiencia demostrable liderando mandos intermedios y equipos multidisciplinares. Proveniencia de entornos de servicios complejos: BPO, Contact Center, • Idiomas: Nivel de inglés B2 (capaz de defender una estrategia con solidez)., • Soft Skills: Liderazgo relacional, enfoque total a resultados y resiliencia en entornos dinámicos. ¿Por qué elegir Konecta? No solo te ofrecemos un empleo, te ofrecemos una plataforma de crecimiento: Impacto Global: Gestionarás proyectos estratégicos para las marcas más influyentes del mundo. Autonomía Real: Aquí tu voz cuenta. Tienes libertad para proponer mejoras y liderar el cambio en tu unidad de negocio. Carrera sin Límites: Formación continua. Cultura Humana: Un entorno donde los resultados importan, pero las personas son la prioridad. Condiciones: Contrato: Indefinido (estabilidad desde el primer día). Ubicación: Nuestras oficinas de Llacuna Horario: L-J de 09:00 a 18:00 y V de 8:00 a 15:00 Salario: Competitivo, adaptado a tu experiencia y valía. Paquete de beneficios. ¿Aceptas el desafío? Si estás listo/a para dejar huella en una multinacional líder, queremos conocerte.

¿Buscas liderar el éxito de grandes marcas globales de BPO/Contact center? En Konecta , no solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial. Buscamos un/a Líder de Cuenta Estratégica s para nuestro Hub de Llacuna (Poblenou) . Alguien que no solo entienda los datos, sino que sepa contar la historia que hay detrás de ellos y convertirlos en rentabilidad y excelencia. Tu impacto en el tablero estratégico: Como responsable máximo/A de la cuenta, tu misión será el equilibrio perfecto entre la estrategia y la ejecución: Visión 360º: Liderarás el ciclo de vida completo del servicio, desde el "Go-live" hasta la optimización de procesos. Gestión de P&L: Serás el dueño/a de los números. Tu capacidad analítica permitirá optimizar costes, márgenes y KPIs financieros. Partner Estratégico: Serás la voz de Konecta ante el cliente, transformando sus necesidades en soluciones de innovación y tecnología. Liderazgo Inspirador: Dirigirás a mandos intermedios y equipos multidisciplinares en un entorno de mejora continua. ¿Qué perfil buscamos?: Buscamos a un/a profesional con visión estratégica, con mentalidad de crecimiento, con una fuerte orientación a resultados, que sea altamente resolutivo/a y la capacidad para liderar con agilidad Experiencia: Trayectoria sólida en posiciones de Dirección (Business Manager, Ops Manager o Service Manager) dentro del sector BPO / Contact Center . Liderazgo de equipos multidisciplinares. Finanzas: Dominio real de control de costes y análisis de rentabilidad. Idiomas: valorable nivel de Inglés B2/C1 Formación: ADE, Ingeniería o similar. Soft Skills: Comunicación con intención, mentalidad estratégica, adaptación evolutiva, curiosidad constante, uso estratégico de los datos, pensamiento critico aplicado y toma de decisiones ágiles, entre otros. Resiliencia, negociación de alto nivel y un liderazgo que empodere equipos. Por qué Konecta es tu siguiente gran paso Estabilidad Real: Contrato indefinido desde el primer día. Work-Life Balance: Horario de oficina (L-J 09h-18h) y viernes intensivos hasta las 15h . Ubicación Top: Oficinas en el corazón tecnológico de Barcelona (Llacuna). Rol clave en la evolución de la compañía hacia un modelo mas eficiente. Capacidad de construir y escalar una operación de referencia Desarrollo profesional en un entorno exigente pero altamente estimulante. Crecimiento Exponencial: Acceso a proyectos internacionales con las marcas más influyentes del mercado. ¿Aceptas el desafío? Si estás listo/a para dejar huella en una multinacional líder, queremos conocerte. Inscríbete ahora y hablemos de tu futuro.

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are looking for a Junior Compliance Analyst to support and strengthen the company’s global compliance framework. The role will focus on monitoring regulatory requirements, conducting risk-based internal audits, and driving the implementation of compliance initiatives across multiple countries. The successful candidate will work closely with local teams and key stakeholders to promote a strong culture of integrity, ethical behavior, and regulatory compliance throughout the organization. RESPONSIBILITIES Perform periodic internal audits, with a focus on processes and areas with higher risk exposure, and define, implement, and monitor corrective action plans. Audit and monitor whistleblowing channel data to ensure proper handling and compliance with internal policies and regulations. Monitor compliance with applicable legislation by reviewing regulatory requirements, highlighting obligations, and tracking adherence to established deadlines. Manage and coordinate the compliance network, working closely with country teams to ensure alignment and effectiveness. Analyze country compliance models to identify best practices and lead their implementation across other countries. Drive the implementation of initiatives related to the global compliance program, codes of practice, and applicable local laws and regulations. Promote a culture of integrity and ethical behavior across the organization, building strong relationships with key business leaders and supporting critical business initiatives. Monitor the regulatory and compliance environment to assess the potential impact of regulatory changes on compliance programs. Conduct due diligence activities related to suppliers, clients, employees, and other relevant third parties. Gather and consolidate risk-related data across multiple business areas and countries Perform reviews and audits based on risk analysis, particularly in processes or situations with higher regulatory risk. REQUIREMENTS Bachelor’s degree required; a legal qualification is preferred. Specialized training is highly valued (e.g. executive Training or a postgraduate/master’s degree in compliance). Previous experience (3 to 5 years) working in the compliance function, with strong exposure to internal audits. Demonstrable experience in a similar role within a multinational environment. Solid knowledge of compliance frameworks and regulatory requirements. Proactive attitude with the ability to work independently while managing multiple tasks. Strong analytical skills, with high attention to detail and accuracy. Problem-solving skills with a solution-oriented mindset. High standards of integrity and ethical behavior. Strong communication skills, with the ability to collaborate across different teams and countries. Willingness to travel as required. Fluency in English and Spanish is required

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. Passion for delivering outstan

En Konecta, no buscamos a alguien que solo gestione; buscamos a un/a líder con visión 360º.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. Passion for delivering outstan

We are looking for an experienced Team Leader with native or bilingual English proficiency to join our team in Barcelona. Previous experience as a Team Leader in a BPO or similar environment. You will act as a key point of contact between the team and management, driving performance, engagement, and

We are looking for an experienced Team Leader with native or bilingual English proficiency to join our team in Barcelona. Previous experience as a Team Leader in a BPO or similar environment. In this role, you will be responsible for leading and developing a team of customer service agent, ensuring

En Konecta, no buscamos a alguien que solo gestione; buscamos a un/a líder con visión 360º.

En Konecta, no buscamos a alguien que solo gestione;.

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Si eres una persona inquieta y proactiva, a la que le gusta trabajar en equipo de manera dinámica y ágil, que disfruta emprendiendo nuevos retos, no lo dudes, ¡Konecta es tu sitio para afrontar nuevos desafíos!. En Konecta tenemos un claro enfoque de crecimiento, nos apoyamos en nuestros valores

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. Konecta is a leading innovative global service provider in customer management, business processes

Konecta est un acteur leader du Customer Management et BPO présent dans 26 pays à travers 4 continents et fort de plus de 120 000 collaborateurs passionnés. Konecta est basée à Madrid et réalise un chiffre d'affaires global de 2 milliards d'euros.

ÚNETE A KONECTA Y DESPEGAMOS JUNTOS!. Konecta, una empresa multinacional líder en el sector del Contact Center, y actualmente estamos en búsqueda de perfiles comunicativos para dar soporte de. Konectar el talento con oportunidades.

Serás la voz de Konecta ante el cliente, transformando sus necesidades en soluciones de innovación y tecnología. Por qué Konecta es tu siguiente gran paso Estabilidad Real:.

Una empresa multinacional líder en servicios busca un/a Account Manager en Barcelona.Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.Este rol requiere liderazgo y visión estratégica para gestionar cuentas clave en un

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers

En Konecta tenemos un claro enfoque de crecimiento, nos apoyamos en nuestros valores para actuar de manera integra y transparente, convirtiendo la creatividad en oportunidad, a través de una compañía diversa, en la que desarrollamos el potencial de cada colaborador. Si eres una persona inquieta y

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. WHO WE ARE Konecta is a leading innovative global service provider in customer management business

WHO WE AREKonecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konec

WHO WE ARE :Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konect

Buscas liderar el éxito de grandes marcas globales de BPO/Contact center?En Konecta, no solo gestionamos servicios; transformamos la experiencia de cliente a escala mundial. Partner Estratégico: Serás la voz de Konecta ante el cliente, transformando sus necesidades en soluciones de innovación y