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🚨 WE ARE HIRING — Spa Director for our Mexico City Location (Luxury Wellness & Operations) 📍 Base principal: Ciudad de México, Monte Líbano 215. Lomas de Chapultepec 🌎 Proceso de onboarding y formación inicial en Barcelona, España ━━━━━━━━━━━━━━━ 🧭 SOBRE HAUTE CUSTOM BEAUTY Haute Custom Beauty combina dermatología, tecnología y lujo para redefinir el concepto de skincare personalizado. Nuestra compañía nace de la unión entre un spa europeo de tres generaciones en Barcelona y una familia enfocada en investigación e innovación en Austin, Texas. Haute Custom Beauty tiene su propio I+D y laboratorio y su propia cadena de distribución en locaciones emblemáticas en Barcelona, Estados Unidos y México así como alianzas estratégicas de distribución como los Hoteles Waldorf Astoria y hemos sido reconocidos como: 🏆 Mejor Facial de España 🏆 Mejor Concepto de Spa de España 🏆 Empresa Europea Innovadora 🏆 Mejor Facial de Ciudad de México Trabajar en Haute Custom Beauty significa formar parte de una compañía exigente, dinámica y en plena expansión internacional. ━━━━━━━━━━━━━━━ 🎯 SOBRE EL ROL Buscamos un/a Spa Director/a con experiencia en wellness de lujo, operaciones y liderazgo de equipos para liderar nuestra operación principal en el spa de Ciudad de México. La posición contempla un período inicial de onboarding y formación en Barcelona antes de incorporarse de forma permanente a la operación en México. (1 mes) Este rol requiere una persona altamente operativa, analítica y con fuerte orientación a excelencia en experiencia cliente, liderazgo y ejecución. No buscamos un perfil únicamente administrativo. Buscamos una persona capaz de liderar equipos, resolver problemas, mantener estándares de lujo extremadamente altos y asegurar que la operación funcione con excelencia diaria. ━━━━━━━━━━━━━━━ 🌎 DISPONIBILIDAD INTERNACIONAL ⚠️ IMPORTANTE: Este puesto requiere disponibilidad completa para reubicación internacional a Ciudad de México. Abstenerse candidatos que: • no puedan reubicarse, • no tengan flexibilidad internacional, • busquen únicamente una posición local en Barcelona La compañía opera entre Europa, Estados Unidos y México, por lo que buscamos perfiles cómodos trabajando en entornos internacionales y multiculturales. ━━━━━━━━━━━━━━━ 🔧 RESPONSABILIDADES PRINCIPALES • Liderar la operación integral del spa, • Coordinar y elevar constantemente la experiencia del cliente dentro del spa, • Estar presente y pendiente activamente de la experiencia de los clientes durante toda la operación diaria, • Saludar y dar seguimiento a clientes VIP y clientes recurrentes, • Asegurar que cada cliente viva una experiencia extraordinaria, personalizada y alineada con estándares de luxury hospitality, • Supervisar que todos los equipos operativos estén correctamente coordinados y ejecutando su función, • Apoyarse estratégicamente en supervisores y roles operativos para garantizar excelencia constante en servicio y experiencia cliente, • Detectar oportunidades de mejora en tiempo real dentro de la operación del spa, • Resolver incidencias con rapidez, empatía y orientación a solución, • Garantizar consistencia en protocolos de bienvenida, atención, detalle y cierre de experiencia, • Asegurar que el spa opere diariamente bajo estándares de hospitalidad de lujo de máximo nivel, • Supervisar cumplimiento de protocolos operativos y servicio, • Seguimiento de KPIs operativos y comerciales, • Optimización de ventas y performance del equipo, • Coordinación con operaciones globales, • Formación y desarrollo del equipo, • Supervisión de agendas, capacidad operativa y productividad, • Apoyo en aperturas, pop-ups y eventos especiales ━━━━━━━━━━━━━━━ 🧠 PERFIL REQUERIDO • 5+ años liderando hoteles, spas, wellness o hospitality de lujo, • Experiencia gestionando equipos grandes y operaciones complejas, • Español nativo o bilingüe e Inglés fluido imprescindible, • Alta capacidad organizativa y operativa, • Capacidad de liderazgo bajo presión, • Orientación extrema al detalle y experiencia cliente, • Mentalidad resolutiva y de ownership, • Capacidad de adaptación a entornos dinámicos Valorable: • experiencia en medicina estética, • experiencia en retail luxury, • experiencia internacional, • experiencia en protocolos wellness premium ━━━━━━━━━━━━━━━ ⚠️ CULTURA DEL PUESTO Trabajamos en un entorno: • altamente exigente, • rápido, • orientado a resultados, • en constante evolución Estamos implementando nuevos sistemas operativos, automatización y AI en diferentes áreas de la compañía. Buscamos personas: ✅ adaptables ✅ resolutivas ✅ con autonomía ✅ cómodas liderando cambio ✅ con mentalidad de mejora continua 🚫 Abstenerse perfiles: • rígidos, • poco operativos, • con baja tolerancia a entornos dinámicos, • que necesiten supervisión constante ━━━━━━━━━━━━━━━ 💰 COMPENSACIÓN Y PAQUETE INTERNACIONAL • Salario fijo: 45.000 € brutos anuales, • Bonus variable ligado a performance operativa, experiencia cliente, KPIs comerciales y estándares operativos La retribución variable tendrá carácter no consolidable y estará sujeta al cumplimiento efectivo de objetivos y métricas definidas por la compañía. Además, el puesto incluye un paquete internacional de movilidad que contempla: • apoyo económico para vivienda en Ciudad de México, • viáticos y soporte de desplazamiento según necesidades operativas, • 2 vuelos anuales entre Europa y México, • seguro médico privado, • teléfono de empresa Este paquete está diseñado para facilitar una transición internacional cómoda y sostenible para el candidato/a seleccionado/a. ━━━━━━━━━━━━━━━ 🎁 BENEFICIOS • Posibilidad de crecimiento internacional, • Formación interna avanzada en luxury wellness, • Beneficios internos en tratamientos y productos, • Participación en proyectos internacionales, • Desarrollo profesional dentro de una compañía en expansión global ━━━━━━━━━━━━━━━ 🧪 PROCESO DE SELECCIÓN • Entrevista inicial, • Evaluación operativa y liderazgo, • Caso práctico / resolución de escenarios, • Entrevistas con dirección global ━━━━━━━━━━━━━━━ 🔥 OBJETIVO DEL ROL Garantizar que la operación del spa funcione con excelencia absoluta a nivel de experiencia cliente, liderazgo, estándares operativos y performance del negocio, alineando hospitalidad de lujo con ejecución impecable • ::

About Making Science Making Science is an international digital acceleration company with more than 1,000 employees and a presence in 12 markets: Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Georgia, and the US. In 2021, Making Science joined Local Planet, the world's largest network of independent media agencies, as a consulting partner specializing in digital, technology, and performance marketing for the international group, with the acquisition of a 7% stake in the global holding company. Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2022, in the "Technology" category, and recognised as the fastest-growing Spanish company in the technology sector. Making Science also joined the Pledge1% initiative, supporting non-profit community organisations that are committed to making a major impact on the future. Our team is composed of more than 1000 digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data. Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family? 🎯 What we’d like you to do • Shape the Bot's Intelligence: Define how we use GenAI and linguistic techniques to make sure the chatbot accurately catches what users actually mean., • Own Dialogue Quality: Take the lead on our dialogue QA process, ensuring the flow and quality of conversations stay sharp., • Refine the Customer Experience: Tailor the chatbot's conversational style to match our project's CX goals across every supported language., • Train the Models: Keep our linguistic models in top shape by driving both their initial training and their continuous, day-to-day improvement., • Fix Conversational Hiccups: Spot where the chatbot goes off track and design smart fallback strategies to gracefully steer the conversation back., • Master Voice & Omnichannel: Analyze how the bot should behave in voice environments and tackle the unique challenges that come with multichannel setups., • Handle Sensitive Situations: Carefully adapt conversational paths to handle high-stakes or delicate contexts with the right tone and empathy., • Bridge the Gap: Act as the ultimate translator between our technical development teams and the linguistic data, providing clear technical and functional guidance 🔊 What we’d like you to bring • Hands-on Linguistics & GenAI Experience: A solid understanding of how to apply linguistic frameworks and GenAI techniques to map user intent., • A Keen Eye for Dialogue QA: Proven experience leading quality assurance and testing specifically for conversational flows or virtual assistants., • A Passion for CX: Experience tweaking conversational design to meet high customer experience standards in multilingual projects., • Model Training Know-How: Practical experience training, evaluating, and continuously fine-tuning language models., • Problem-Solving Skills: The ability to troubleshoot broken conversation loops and craft smooth, natural "repair" paths when a bot misunderstands., • Voice & Multichannel Exposure: Familiarity with voice user interface (VUI) challenges and keeping experiences consistent across different platforms., • Good Judgment under Pressure: The empathy and tactical thinking required to design responses for critical or highly sensitive scenarios., • Great Communication Skills: The ability to confidently talk tech with developers while keeping a firm grip on the linguistic side of things.

About Making Science Making Science is an international digital acceleration company with more than 1,000 employees and a presence in 12 markets: Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Georgia, and the US. In 2021, Making Science joined Local Planet, the world's largest network of independent media agencies, as a consulting partner specializing in digital, technology, and performance marketing for the international group, with the acquisition of a 7% stake in the global holding company. Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2022, in the "Technology" category, and recognised as the fastest-growing Spanish company in the technology sector. Making Science also joined the Pledge1% initiative, supporting non-profit community organisations that are committed to making a major impact on the future. Our team is composed of more than 1000 digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data. Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family? 🎯 What we’d like you to do • Shape the Bot's Intelligence: Define how we use GenAI and linguistic techniques to make sure the chatbot accurately catches what users actually mean., • Own Dialogue Quality: Take the lead on our dialogue QA process, ensuring the flow and quality of conversations stay sharp., • Refine the Customer Experience: Tailor the chatbot's conversational style to match our project's CX goals across every supported language., • Train the Models: Keep our linguistic models in top shape by driving both their initial training and their continuous, day-to-day improvement., • Fix Conversational Hiccups: Spot where the chatbot goes off track and design smart fallback strategies to gracefully steer the conversation back., • Master Voice & Omnichannel: Analyze how the bot should behave in voice environments and tackle the unique challenges that come with multichannel setups., • Handle Sensitive Situations: Carefully adapt conversational paths to handle high-stakes or delicate contexts with the right tone and empathy., • Bridge the Gap: Act as the ultimate translator between our technical development teams and the linguistic data, providing clear technical and functional guidance 🔊 What we’d like you to bring • Hands-on Linguistics & GenAI Experience: A solid understanding of how to apply linguistic frameworks and GenAI techniques to map user intent., • A Keen Eye for Dialogue QA: Proven experience leading quality assurance and testing specifically for conversational flows or virtual assistants., • A Passion for CX: Experience tweaking conversational design to meet high customer experience standards in multilingual projects., • Model Training Know-How: Practical experience training, evaluating, and continuously fine-tuning language models., • Problem-Solving Skills: The ability to troubleshoot broken conversation loops and craft smooth, natural "repair" paths when a bot misunderstands., • Voice & Multichannel Exposure: Familiarity with voice user interface (VUI) challenges and keeping experiences consistent across different platforms., • Good Judgment under Pressure: The empathy and tactical thinking required to design responses for critical or highly sensitive scenarios., • Great Communication Skills: The ability to confidently talk tech with developers while keeping a firm grip on the linguistic side of things.

About Making Science Making Science is an international digital acceleration company with more than 1,000 employees and a presence in 12 markets: Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Georgia, and the US. In 2021, Making Science joined Local Planet, the world's largest network of independent media agencies, as a consulting partner specializing in digital, technology, and performance marketing for the international group, with the acquisition of a 7% stake in the global holding company. Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2022, in the "Technology" category, and recognised as the fastest-growing Spanish company in the technology sector. Making Science also joined the Pledge1% initiative, supporting non-profit community organisations that are committed to making a major impact on the future. Our team is composed of more than 1000 digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data. Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family? 🎯 What we’d like you to do • Shape the Bot's Intelligence: Define how we use GenAI and linguistic techniques to make sure the chatbot accurately catches what users actually mean., • Own Dialogue Quality: Take the lead on our dialogue QA process, ensuring the flow and quality of conversations stay sharp., • Refine the Customer Experience: Tailor the chatbot's conversational style to match our project's CX goals across every supported language., • Train the Models: Keep our linguistic models in top shape by driving both their initial training and their continuous, day-to-day improvement., • Fix Conversational Hiccups: Spot where the chatbot goes off track and design smart fallback strategies to gracefully steer the conversation back., • Master Voice & Omnichannel: Analyze how the bot should behave in voice environments and tackle the unique challenges that come with multichannel setups., • Handle Sensitive Situations: Carefully adapt conversational paths to handle high-stakes or delicate contexts with the right tone and empathy., • Bridge the Gap: Act as the ultimate translator between our technical development teams and the linguistic data, providing clear technical and functional guidance 🔊 What we’d like you to bring • Hands-on Linguistics & GenAI Experience: A solid understanding of how to apply linguistic frameworks and GenAI techniques to map user intent., • A Keen Eye for Dialogue QA: Proven experience leading quality assurance and testing specifically for conversational flows or virtual assistants., • A Passion for CX: Experience tweaking conversational design to meet high customer experience standards in multilingual projects., • Model Training Know-How: Practical experience training, evaluating, and continuously fine-tuning language models., • Problem-Solving Skills: The ability to troubleshoot broken conversation loops and craft smooth, natural "repair" paths when a bot misunderstands., • Voice & Multichannel Exposure: Familiarity with voice user interface (VUI) challenges and keeping experiences consistent across different platforms., • Good Judgment under Pressure: The empathy and tactical thinking required to design responses for critical or highly sensitive scenarios., • Great Communication Skills: The ability to confidently talk tech with developers while keeping a firm grip on the linguistic side of things.

WE ARE HIRING — Spa Director for our Mexico City Location (Luxury Wellness & Operations). Buscamos un/a Spa Director/a con experiencia en wellness de lujo, operaciones y liderazgo de equipos para liderar nuestra operación principal en el spa de Ciudad de México.

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Would you like to be part of one of the fastest-growing EdTech Companies in Europe? Do you want to make a significant social impact ? At Innovamat, we are looking for committed top talent to work with us! What are we looking for? 🔍 Fast learner 🚀 A team player👯 with great communication skil

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We’re launching a new business line in Mexico and looking for a strong leader to own credit risk end-to-end.You’ll set the risk vision, design frameworks, build and lead the team, and ensure sustainable portfolio growth while keeping losses under control.Build from scratch: design credit origina

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