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We are looking for a Customer Service Agent to join our team in Barcelona. You will handle inbound calls, provide assistance, and resolve customer inquiries for an insurance campaign. This is an on-site position in a dynamic and multicultural environment. Responsibilities • Answer incoming calls and assist customers with their queries., • Manage complaints and provide effective solutions., • Record interactions accurately in the system., • Ensure high-quality service and customer satisfaction. Requirements • Previous experience in customer service or call center roles., • Excellent communication and problem-solving skills., • Fluency in GERMAN+ English. What We Offer • Initial and ongoing training., • Temporary contract with ETT + direct employment by the company after., • Salary (convenio contact center) 9,90€b/h + 0.86€b /h plus idioma + teletrabajo 1.30 per day., • Hybrid model: remote work with a company-provided PC and only 3 days per month at the office., • Opportunities for professional growth., • A supportive and collaborative work environment., • Work schedule of 39 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m