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City Recruitment is representing you to BLS International. We assist BLS for their HR & Payroll services as of the BLS required from us. We ensure that BLS experiences perfect and outstanding services from us. Due to the growth of business, BLS would like to invite passionate Customer Service Advisor & Administrator representatives to work with BLS. Previous experience in similar field will provide with added advantages. BLS will offer induction and full in-house training. You will offer exceptional service, making each Clients/Customers to feel special whilst also maintaining and focusing on your individual targets. Job Role of a Customer Service Advisor & Administrator: - Customer Services over the phone and at the counter. - Attending phone calls; (Answering inbound calls. Making outbound calls if required). - Replying to emails, scheduling appointments if required. - Collecting documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants. - Taking payment from the Applicants. - Soft copies & hard copies of Recordkeeping. - Data entry – applicants data entry in the software. - Occasionally you may need to contact/visit the different offices in different locations in Spain. The above job role is not limited, you may be requested to assist colleagues within your skills & capacity. Your responsibilities: - Work as part of a team and support the team members. - Understanding and anticipating colleague, client and applicant's needs. - Be able to achieve individual and team targets - KPI. - Ensuring timely completion of tasks. - This role involves organising & managing the front desk. - Be able to quickly build rapport whilst checking and receiving documentation from the individual applicant/customer. - You will have daily involvement to contact clients/customers/applicants. - Confidently able to advice about the services offered by BLS International. - Must be able to work comfortably in a busy office environment and have a passion for results and a genuine desire to be part of a successful team. - Interpersonal skills in both verbal and written communication. Skills and personal characteristics required: - Must be able to speak in Hindi & English due to the nature of Job Role. - Customer service background in a customer-focused environment. - Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic with positive approach and manner. - Experience in promoting services to the individual applicants and Business. - General IT skills. We will offer you: - Competitive salary. - Bonus Scheme/ Commission is offered after 6 months of experience. - Full comprehensive training programmes. Initial and ongoing training. - Mentoring programmes lead by senior management. - Progression opportunities. General Working Time: Monday to Friday: 09:00 to 06:00 Overtime will be paid at the same if you are required to stay extra time to complete your daily tasks. We run payroll from 21st to 20th of next month. Starting pay rate: 8.90 Euro to 9.50 Euro per hour depending on experience. We welcome suitably skilled and qualified applicants, we promote equality and diversity in the workplace. Please be aware this position is subject to background checks.