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  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 1 día
    €600–€700 mensual
    Jornada parcial
    Eixample, Barcelona

    Responsibilities: • Answer and direct phone calls and emails, • Organize and schedule appointments and meetings;, • Take accurate minutes of meetings, • Maintain contact list, date base, • Conduct data entry, • Assist in the preparation of regularly scheduled reports, • Book travel arrangements, • Submit and reconcile expense reports, • Provide general support to visitors, • Provide information by answering questions and requests, • Research and creates presentations, • Generate reports, • Handle multiple projects, • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., • Write letters and emails on behalf of other office staff, • Handle sensitive information in a confidential manner, • Coordinate office procedures, • Reply to email, telephone, or face to face inquiries, • Develop and update administrative systems to make them more efficient, • Manage staff appointments, • Oversee and supervise the work of junior staff, • Coordinate repairs to office equipment, • Greet and assist visitors to the office, • Photocopy and print out documents on behalf of other colleagues, • Provide polite and professional communication, • Confirm restaurant reservations for senior staff, • Book the appointments for clients, • Accompany clients to their appointments Administrative assistant requirements: • Proven admin or assistant experience, 2 years experience, • Knowledge of office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem solving skills, • Spanish: native or bilingual, • Written and oral fluency in English, another language is a plus, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficient in MS Office, • High school diploma or equivalent; college degree preferred

    Inscripción fácil
  • Atención al Cliente
    Atención al Cliente
    hace 5 días
    Jornada completa
    Barcelona

    Customer Service – Premium Aesthetic Clinic We are looking for several customer service profiles to join the front-office and client coordination team of a premium aesthetic medicine clinic in Barcelona. This is a client-facing role for people with excellent communication skills, and a professional attitude. Depending on experience and strengths, the position may include reception, client coordination, appointment management, beauty advisory, administrative support, or acting as an office lead responsible for coordinating daily clinic operations. Main responsibilities • Welcome and assist clients in a professional and friendly way., • Manage phone calls, messages, emails, and appointment requests., • Coordinate appointments and clinic agendas., • Support clients throughout their journey, from first contact to appointment., • Follow up with potential and existing clients., • Advise clients on available aesthetic treatments and services., • Support the doctors and management team to ensure smooth daily operations., • Help with basic administrative and office tasks., • For more senior profiles: support office coordination and day-to-day clinic organisation. Available roles • Receptionist / Client Coordinator, • Customer Service Representative, • Beauty Advisor, • Office Administrator / Clinic Coordinator Requirements • Excellent spoken and written Spanish and English., • Strong communication and interpersonal skills., • Professional, organized, and reliable., • Comfortable speaking with clients face to face, by phone, and by email., • Able to work in a premium, client-focused environment., • Previous experience in customer service, reception, sales, hospitality, beauty, aesthetics, healthcare, dental clinics, luxury retail, or similar sectors is valued., • Catalan and/or Hungarian are highly valued. Profile we are looking for We are looking for people who are warm, clear, structured, and confident when communicating with clients. The ideal candidate enjoys helping people, understands premium service, and can stay organized in a dynamic clinic environment. We ask that candidates submit their CV in English.

    Sin experiencia
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  • Recepcionista Hotel Borneta
    Recepcionista Hotel Borneta
    hace 5 días
    Jornada completa
    Ciutat Vella, Barcelona

    About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities ·Guest experience: Ensure guests are greeted upon arrival ad make time to interact effectively with guests. ·Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction. ·Assist Guests with questions, directions, event schedules, and other information regarding their stay. ·Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction. ·Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible ·Employ attention to detail to ensure the security of guest room access ·Health Safety & Security: Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. ·Familiarise yourself with emergency and evacuation procedures. Requirements ·Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. ·Ability to work flexible hours, including evenings, weekends, and holidays. Benefits • Competitive salary., • Private insurance., • Training and development., • Employee discounts in Miiro Hotels., • Uniforms and Laundry Service. If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.

    ¡Incorporación inmediata!
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  • Convention Services Executive - W Barcelona
    Convention Services Executive - W Barcelona
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 16 días
    Jornada parcial
    Sant Martí, Barcelona

    Administrative Assistant & Receptionist (English Fluent) –Autónomo Job Description We are seeking a proactive, highly organized, and fluent English-speaking Administrative Assistant & Receptionist to join our team on a full-time basis. As the first point of contact, you will be the face of our company. You will manage both internal and external client relations while providing vital administrative support to ensure smooth daily office operations. If you are a detail-oriented professional with excellent communication skills and a passion for customer service, we want to hear from you! Key Responsibilities • Front Desk Management: Greet clients, visitors, and vendors warmly, ensuring a professional and welcoming experience., • Communication & Switchboard: Handle, screen, and route incoming phone calls and emails in both Spanish and English., • Administrative Support: Draft, file, and update internal office documents, reports, and spreadsheets., • Mail & Logistics: Coordinate incoming and outgoing mail, courier services, and deliveries., • Accountant knowledge. Requirements • Education: Degree or diploma in Administration, Secretarial Studies, Business, or a related field., • Languages: Fluent English (minimum B2/C1 certified or equivalent proficiency). Fluency in Spanish is required., • Experience: Minimum of 1 year of experience in reception, customer service, or office assistant role., • IT Skills: Strong command of MS Office 365 (Word, Excel, Outlook) and standard communication tools, accountant., • Key Skills: Outstanding communication, organizational expertise, multitasking ability, and a problem-solving mindset.

    ¡Incorporación inmediata!
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  • Guest Services & Quality Intern
    Guest Services & Quality Intern
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do... We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards. You will: Answer internal and external phone calls promptly and courteously. Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules. Coordinate with other departments (Housekeeping, Engineering, F&B, etc.) to ensure timely fulfillment of guest needs. Record, track, and dispatch requests to the relevant departments. Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests. Redirect calls or inquiries to the appropriate department when needed. Perform quality checks to ensure guest requests are completed to standard. Respond to guest complaints or concerns with empathy and professionalism. Monitor service trends to identify gaps and opportunities for improvement. Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences. Proactively suggest solutions or enhancements during a guest’s stay. Assist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems.

    Sin experiencia
    Inscripción fácil
  • Telesales Agent – Dutch/Flemish & French Speaker | Remote
    Telesales Agent – Dutch/Flemish & French Speaker | Remote
    hace 18 días
    €1800–€2000 mensual
    Jornada completa
    Sant Martí, Barcelona

    📞 Telesales Agent – Dutch/Flemish & French Speaker | Remote B2C Telesales What are we looking for? We are looking for a professional with recent experience in 100% phone-based sales within a call center environment, used to: high daily call volumes, working with sales scripts, managing KPIs and targets, and selling B2C products or services over the phone. If you enjoy a dynamic, results-driven environment and you are motivated by closing sales every day, this opportunity could be a great fit for you. About the company A leading multinational company in the home appliance insurance sector, with more than 16 million customers worldwide. A stable, well-established environment focused on delivering excellent customer service. Your responsibilities Handle and make calls to existing customers who already have an insurance policy, with the aim of encouraging renewals and new sales. Explain warranties, terms and conditions clearly. Manage objections by following the sales script and established procedures. Update and manage the customer database. Requirements Fluent in French and Flemish/Dutch Minimum 1 year of recent experience in B2C telesales within a call center environment, working with KPIs and targets. Strong communication skills, persuasion skills and a results-oriented mindset. What we offer Competitive salary + commissions. Meal vouchers + life insurance. Full remote-working equipment + allowance for additional material. 100% remote work from anywhere in Spain. Full-time schedule, Monday to Friday. 👉 If you are looking for a stable role with clear targets and a structured sales environment, we would love to hear from you!

    Sin experiencia
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  • Operations Assistant - Collblanc (Hospitalet, Barcelona)
    Operations Assistant - Collblanc (Hospitalet, Barcelona)
    hace 30 días
    €1800 mensual
    Jornada completa
    L'Hospitalet de Llobregat

    Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in our Collblanc Residence? We are looking for a dynamic, versatile operations assistant, who is eager to join two of our best student residence with more than 120 roms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English (high level required), • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • Full time permanent contract (40h a week)., • Rotating morning or afternoon shifts from Monday to Sunday, with 2 days off per week., • Salary of 1.800€ gross per month, • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplaces in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    Inscripción fácil
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