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  • Customer Experience Agent intern
    Customer Experience Agent intern
    hace 3 días
    Jornada completa
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay. 🚀 Your responsibilities Welcome and assist customers by phone and email. Support travelers with their online bookings. Provide personalized post-sales support: Ensure that bookings have been properly received by our partners. Handle customers’ special requests. Manage booking modifications and cancellations. Oversee administrative aspects, including: Organizing activities and transfers. Sending travel documents. Contribute to achieving the company’s performance and customer satisfaction goals. 🧠 Your profile Native French speaker and fluent in both English and Spanish. Strong interest in sales and business development, with a customer-oriented approach. Positive attitude, eagerness to learn, and a proactive mindset. Excellent verbal and written communication skills. Proficient in Microsoft Office. Enjoy challenges and customer interaction. Knowledge of project management and data analysis is a plus. Eligible to sign a 6-month internship agreement starting January 2027. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

    Sin experiencia
    Inscripción fácil
  • Customer Service Specialist (French market) | Hybrid
    Customer Service Specialist (French market) | Hybrid
    hace 4 días
    €21000–€23000 anual
    Jornada completa
    Barcelona

    We are looking for a Customer Service Specialist with French to join a leading global provider of Business Process Outsourcing (BPO) solutions, supporting complex business processes for international clients. In this role, you will be responsible for delivering outstanding customer support, ensuring high levels of customer satisfaction, handling customer interactions professionally, and contributing to an exceptional overall customer experience. Key Responsibilities · Provide high-quality customer support via phone, email, and other communication channels. · Resolve customer queries efficiently and professionally. · Maintain excellent communication and phone etiquette. · Identify customer needs and offer appropriate solutions. · Ensure a positive and seamless customer experience at every touchpoint. · Continuously learn and adapt to new processes and products. Requirements · Previous experience in customer service, customer support, or a customer-facing role is an advantage. · Excellent communication and interpersonal skills. · Strong telephone and customer handling skills. · Good problem-solving abilities and a proactive mindset. · Quick learner with the ability to adapt to new systems and processes. Languages · French: Native/C2 level · English: C1 level or higher · Spanish: C1 level or higher Location 📍 Hybrid position. You are expected to go the office 5 days a month (Nou Barris, 08016) Working Hours 🕒 39 hours per week Monday to Sunday Rotating shifts between 16:00 and 00:00 Contract ✅ 4-month temporary contract, with the opportunity to transition to a permanent contract directly with the company. Salary: 21k – 23k

    Inscripción fácil
  • Hospitality Internship
    Hospitality Internship
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Business Development Representative
    Business Development Representative
    hace 4 días
    Jornada completa
    Barcelona

    We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing - and creating - new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredible delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives. Over the coming years, we will be scaling our restaurant, geographical, and digital footprint to ensure our customers can interact with our brand wherever they are. This is an amazing opportunity to join our journey as we build our product and scale globally. We are looking for a Business Development Representative (BDR) to join a fast-growing company expanding its B2B business across Spain. This is a great opportunity for someone who enjoys sales, building relationships and contributing to a growing business. What you'll do • Identify and reach out to potential B2B clients across Spain., • Connect with key decision-makers in HR, People & Culture and Workplace Experience., • Generate new business opportunities through email, LinkedIn and phone., • Qualify leads and schedule meetings for the sales team., • Understand clients' needs and present our employee wellbeing solution., • Collaborate with Marketing and Sales to improve prospecting strategies., • Manage and update sales activities in the CRM., • Participate in networking events and industry conferences. What we're looking for • 2–3 years of experience in B2B sales or business development., • Experience in employee benefits, HR tech or wellbeing solutions is a plus., • Strong communication and relationship-building skills., • Confidence in cold calling and lead generation., • A proactive, organised and results-oriented mindset., • Experience with CRM tools such as HubSpot or Salesforce., • Fluent Spanish and professional English. French is a plus., • Interest in workplace wellbeing and employee engagement. Benefits: Attractive wage Hybrid work possibility Free daily food in our restaurants 50% discount in our restaurants Private health care Awesome corporate events Internal growth opportunities International, open-minded and unique team

    Inscripción fácil
  • Guest Services Internship
    Guest Services Internship
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 2 meses
    €600–€700 mensual
    Jornada parcial
    Eixample, Barcelona

    Responsibilities: • Answer and direct phone calls and emails, • Organize and schedule appointments and meetings;, • Take accurate minutes of meetings, • Maintain contact list, date base, • Conduct data entry, • Assist in the preparation of regularly scheduled reports, • Book travel arrangements, • Submit and reconcile expense reports, • Provide general support to visitors, • Provide information by answering questions and requests, • Research and creates presentations, • Generate reports, • Handle multiple projects, • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., • Write letters and emails on behalf of other office staff, • Handle sensitive information in a confidential manner, • Coordinate office procedures, • Reply to email, telephone, or face to face inquiries, • Develop and update administrative systems to make them more efficient, • Manage staff appointments, • Oversee and supervise the work of junior staff, • Coordinate repairs to office equipment, • Greet and assist visitors to the office, • Photocopy and print out documents on behalf of other colleagues, • Provide polite and professional communication, • Confirm restaurant reservations for senior staff, • Book the appointments for clients, • Accompany clients to their appointments Administrative assistant requirements: • Proven admin or assistant experience, 2 years experience, • Knowledge of office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem solving skills, • Spanish: native or bilingual, • Written and oral fluency in English, another language is a plus, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficient in MS Office, • High school diploma or equivalent; college degree preferred

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