Trabajos phone en Barcelona

Desde IMAN Global Consulting, Consultoría de Selección de puestos medios y directivos/as, perteneciente a Empresas IMAN, busca incorporar a la plantilla de una empresa con sede en Barcelona, un/a Phone Support con Catalán Nativo con miras a conformar un magnífico staff. PARA EL ROL DE PHONE SUPPORT CON CATALÁN NATIVO PODRÁS: · Ofrecer asistencia técnica en áreas como dominios, correo electrónico, alojamiento web, servidores dedicados y virtuales, así como herramientas de desarrollo web, abordando de manera efectiva todas las consultas y preocupaciones de los clientes. · Identificar y comprender las necesidades individuales de los clientes para proporcionar asesoramiento personalizado en la adquisición de productos y servicios nuevos. · Realizar un seguimiento de los clientes que necesiten apoyo y asistencia técnica por correo electrónico, chat y/o teléfono. · Escalar las consultas que no se puedan resolver dentro del equipo al Segundo nivel de soporte. · Proporcionar en todo momento asesoramiento comercial a los clientes. EN ESTE ROL SERÁ NECESARIO: · Imprescindible dominio de español y catalán. · Tener experiencia previa demostrable en atención al cliente y/o helpdesk. Si no tienes experiencia, tampoco pasa nada, pero, eso sí, tener estudios relacionados y/o clara orientación al cliente y actitud que lo compensen :) · Impecable comunicación tanto oral como escrita. · No se busca a un teleoperador cualquiera, sino una persona capaz de trabajar con autonomía en un entorno de alta colaboración entre compañeros. · Alta orientación al cliente: Win - Win. EN ESTE ROL VALORAMOS: · Pasión por ayudar a los demás: amas lo que haces · Trabajo en equipo: colaboración tanto con el equipo de tu departamento como con los demás departamentos de la empresa · Independiente: Nadie necesita empujarle para sobresalir; es sólo quien eres. · Proactivo: Ganas de aprender, adaptarse y perfeccionar tu trabajo; buscas ayuda y la usas bien. · Atención al detalle: eres consciente de lo que implica una información errónea y un registro de datos mal hecho, por lo que cuidas todo lo que haces. · Multitarea: eres capaz de prestar atención a varias cosas a la vez sin perder la eficiencia de la tarea principal. ESTA POSICIÓN TE APORTARÁ: · Ofrecemos una posición estable, un trato cercano y amable. · Un aprendizaje continuo, para que siempre estés al día de lo que ocurre en nuestro sector gracias a nuestras formaciones técnicas. · Clases optativas de inglés dentro del horario laboral. · Ticket restaurante para que puedas continuar con energía. · Seguro médico para todos aquellos que lo quieran. · Una oficina nueva y con todas las facilidades (comedor, área chill out, futbolín y playstation, parking para bicicletas y patinetes (eléctricos y no). · Jornada de trabajo híbrida, para encontrar el balance entre vida profesional y personal! · Lo que más valoramos, un buen ambiente de trabajo: joven y humano ¡Te estamos esperando!

Assist the People & Culture Team with providing the best quality service and communication to our internal and external stakeholders in compliance with local labour regulations and our company policies. Support an enhanced focus on people and culture in the organisation. Organise and update the HR system and records, including adding mandatory documents to our records. Assist with administrative work for employee payroll and official registrations in an accurate and timely manner. Channel any queries from employees, consultants, and external parties to the right person for information or problem resolution and respond to select queries in a timely and professional manner. Assist with tracking employee holidays and leave for all NextLink Group companies. Assist with the administrative onboarding and offboarding process for employees. Assist with sourcing necessary and accurate documentation for authorities and external partners in a timely manner. Screen phone calls, redirect calls, and take messages. Assist with payroll simulations of the NextLink Group and handle incoming correspondence. Legal Management Keep informed about the laws, regulations, and general human resources procedures of the countries in which NextLink operates. Processes & Policies Be fully aware of and assist employees/consultants in interpreting company policies and procedures. Ensure and contribute to a positive, efficient and effective collaboration with other teams across the Shared Services departments and throughout the organisation. Culture & People Development: Support the development and implementation of a healthy, dynamic organisational culture and company values to enable the business to achieve its vision and strategic imperatives. Act as a 5D Change Agent for the internal organisation by communicating with and influencing others through positive role modelling, and externally by embodying the NextLink Group culture and values in interaction with providers, candidates and clients. General: Maintain the highest level of confidentiality in the performance of the role. Protect and maintain a professional and highly competent image of NextLink Group and its capabilities at all times.

necessitamos una dependienta con experi En ventas

KONECTA Group is currently recruiting German speaking agent + English and Spanish advanced to join our multilingual team within Catalonia ! Within this position, you will be in charge of customer service; receiving calls and emails for one of our clients. 39 hours per week - Monday to Sunday with a minimum of two weekends off per month Permanent Contract Starting date : 2nd of April 2024 Morning Shift REQUIREMENTS - German native speaker with advanced level in English and Spanish - Excellent communication skills, both oral and writing - Computer skills WHAT WE OFFER Fixed salary + comissions + Sundays and bank holidays comissions - Evolutive position - A modern, pleasant and well-located working environment -Remote within Spain after 6 months on site Our office is located in Barcelona - Barceloneta (Metro L4) or Estación de Francia (Rodalies) or Ciutadella ' Vila Olímpica (Metro L4 y Tram T4). Konecta Group is one of the European leaders in customer relations. We offer a full range of services: Sales, Customer Service, Technical Assistance via phone, email or chat.

At Custo we are looking for a French-speaking Customer Service Agent to help us deliver the best customer experience to our clients. Who we are? We are the HUB of innovation in the world of customer experience. Our history We founded Custo in Barcelona 6 years ago and we are pioneers in combining the integration of technology and artificial intelligence to improve the interaction between brands and their customers. Our Mission Our goal is simple but powerful: We want customers to feel happy when interacting with brands. Everyone appreciates friendly help when an issue arises, and we're here to provide it! What will you find at Custo? A young, motivated, and committed team. A fun and professional work environment. Office strategically located in PIER1, where the Tech Barcelona ecosystem allows us to keep up to date with the tech scene. Afterwork and team events. Our Values Teamwork: everyone, from our internal team to clients and suppliers, is important and respected. We work together as a team towards the same goals. Transparency: We simplify information to improve communication. Expertise: Continuous improvement is our essence, we have a personal and professional growth mentality. Tech: It is our ally, we integrate it to improve, never to replace. Always looking for the best innovation and technological solution. Barcelona is in our hearts. Our team is international, and Barcelona is home. We enjoy the energy and unique culture of this city. What will you do? As a Customer Success Officer, you will join our team to provide the best customer experience journey for a particular customer, offering the support they need to feel comfortable and understand that their needs are also ours: You will be in charge of updating and keeping our customers' incidents, and inquiries up to date quickly and effectively, resolving issues with empathy and care, and documenting pain points to share with internal teams. You will ensure the best attention to our customers, by phone, email, or any other channel, offering the necessary support to make them feel comfortable and understand that their needs are also our needs. You will deal with the possible incidences that take place in the day-to-day without missing a good smile. You will be part of the Customer Success department in an environment where we value the same level the professional skills and human quality, working together as a team towards the same goals. About You Experience: Previous experience in customer success Customer-centric: You know how to anticipate client's needs and provide the best customer experience Problem-solving: You are proactive in finding solutions to challenges and obstacles Collaboration and adaptability: You have a teamwork mindset and you are an open-minded, adaptable, and fast learner Tech start-up mindset: You are tech-friendly and you like to be updated with the latest tech innovations. Languages: You are a French native. English is a plus What you can expect Be part of a start-up hub in the growth and development phase A place to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being A strong belief that teamwork with clients is the key to achieving the best results Hybrid work Office located 5 minutes from the beach Unlimited coffee, fresh fruit and snacks Afterwork and Company events If you are a silver lining person who, when faced with a challenge, always looks for solutions and you feel like this offer is tailored for you... we would love to meet you! Diversity, Equity, and Inclusion Custo is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key to our success. Custo will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other condition.