Customer Care Specialist - Spend - French Speaker
hace 17 horas
Barcelona
ppbAbout Us /b /p pPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. /p pWe’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. /p pFounded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. /p pAt Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. /p pVisit to learn more. /p h3About the Role /h3 pJoin Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. /p pIn this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency. /p h3What You’ll Do /h3 ul liRespond to customer queries via email and phone in a timely and knowledgeable manner /li liTroubleshoot and resolve issues while providing accurate information and following up as needed /li liDocument interactions and elevate complex cases to the appropriate teams /li liOwnership of incoming requests from customers, including the creation of tickets for the internal organization /li liOwnership for tracking‑to‑resolution of recorded incidents or bugs /li liAnswering and handling customer inquiries for our customers in Europe /li liInternally, you’re the first point of contact for knowledge on the operational use of our software /li /ul h3What We’re Looking For /h3 ul liBackground in finance and or accounting is a strong plus /li liOperational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus /li liAbility to handle a variety of tasks at a high frequency /li liStructured and detail oriented approach to work /li libFluency in English and French /b, additional languages are a plus /li /ul h3bWhat we offer /b /h3 ul liReceive competitive compensation and equity ownership in Perk /li liRest and recharge with our generous allocation of vacation days plus public holidays /li liTake control of your physical health with your choice of private healthcare or a gym allowance /li liKnow that your loved ones are protected financially through your Life Insurance if the worst were to happen /li liJoin our unforgettable Perk events, including our spectacular annual summer party /li liAlways feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones /li liMake your money go further with our flexible compensation plan /li liFocus on your family with 17 weeks’ paid parental leave during your child’s first year /li liContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes /li liBroaden your horizons with up to 20 "Work from Anywhere" days per year /li liNurture your language skills with in real‑life English, Spanish and Catalan lessons /li liFollow your passions and take a four‑week, fully paid sabbatical once you reach 5 years /li liLet us help you move to one of our hubs with relocation support /li /ul pNote - This position requires being based in bBarcelona /b. We can help with relocation if necessary. /p h3bInterview Process /b /h3 ul liTalent Acquisition Interview - 30mins Virtual /li liAssessment + Team manager interview - 60 Min /li liFinal interview - 30mins virtual /li /ul h3bAI at Perk /b /h3 pAI is embedded in how we work across every function. The tools you'll use day‑to‑day are AI‑enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. /p pWe don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. /p pWe'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. /p h3bHow We Work /b /h3 pAt Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. /p pFor certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and or resume. /p pPerk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. /p h3bProtect Yourself from Recruitment Scams /b /h3 pAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security (at) perk .com, and we will confirm whether it is legitimate. /p p#LI-Hybrid /p /p #J-18808-Ljbffr