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  • Customer Experience Agent intern
    Customer Experience Agent intern
    hace 3 días
    Jornada completa
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay. 🚀 Your responsibilities Welcome and assist customers by phone and email. Support travelers with their online bookings. Provide personalized post-sales support: Ensure that bookings have been properly received by our partners. Handle customers’ special requests. Manage booking modifications and cancellations. Oversee administrative aspects, including: Organizing activities and transfers. Sending travel documents. Contribute to achieving the company’s performance and customer satisfaction goals. 🧠 Your profile Native French speaker and fluent in both English and Spanish. Strong interest in sales and business development, with a customer-oriented approach. Positive attitude, eagerness to learn, and a proactive mindset. Excellent verbal and written communication skills. Proficient in Microsoft Office. Enjoy challenges and customer interaction. Knowledge of project management and data analysis is a plus. Eligible to sign a 6-month internship agreement starting January 2027. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

    Sin experiencia
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  • Atención al Cliente
    Atención al Cliente
    hace 10 días
    Jornada completa
    Eixample, Barcelona

    Receptionist and Customer Service at an Aesthetic Clinic Dr. Goodwin is building the customer service team for our new aesthetic medicine clinic on Passeig de Gràcia, Barcelona. We are looking for proactive people with a warm approach, excellent English and an interest in growing with us. You will join the clinic’s first team, with opportunities to develop your skills and take on greater responsibilities as the business grows. From the outset, your work will help shape the experience we offer our patients. What you will do · Welcome and assist patients at the clinic. · Manage appointments, confirmations, schedule changes, payments and administrative tasks. · Respond to enquiries by phone, WhatsApp and email. · Support and follow up with people who have already requested information, helping them with enquiries and appointment bookings. · Explain services and quotations clearly, referring clinical assessments to the medical team. Depending on your strengths and interests, your main focus may be reception, telephone customer service or advising patients about our services. Everyone on the team should be comfortable speaking on the phone. We will discuss the focus of your role during the selection process. What we are looking for · Experience in customer service, reception, sales, hospitality or beauty is valued but not essential. We care about your attitude, communication skills and willingness to learn. · Fluent Spanish and a very high level of spoken and written English, so you can assist patients confidently and professionally. Catalan is an advantage. · Clear communication, organisation, initiative and confidence speaking on the phone. · An interest in aesthetic medicine and confidence learning digital tools. · Availability to work on site in Barcelona and authorisation to work in Spain. We offer a permanent contract with 40 hours per week and paid training. For our first hires, we are planning a training visit to Hungary with our team, giving you the opportunity to learn how we work and prepare for your role in Barcelona. If you enjoy providing excellent service and would like to join a team with opportunities to grow, apply and tell us a little about yourself and the languages you speak. We look forward to meeting you! Recepcionista y atención al cliente en clínica estética En Dr. Goodwin estamos formando el equipo de atención al cliente de nuestra nueva clínica de medicina estética en Passeig de Gràcia, Barcelona. Buscamos personas con iniciativa, un trato cercano y un nivel muy alto de inglés, que quieran crecer con nosotros. Te incorporarás al equipo inicial de la clínica y tendrás la oportunidad de desarrollarte profesionalmente y asumir nuevas responsabilidades a medida que crezca la empresa. Desde el principio, tu trabajo ayudará a definir la experiencia que ofrecemos a nuestros pacientes. Qué harás · Recibir y atender a los pacientes en la clínica. · Gestionar citas, confirmaciones, cambios de agenda, cobros y tareas administrativas. · Responder consultas por teléfono, WhatsApp y correo electrónico. · Atender y dar seguimiento a personas que ya han solicitado información, ayudándolas a resolver dudas y reservar su cita. · Presentar los servicios y presupuestos de forma clara, coordinándote con el equipo médico para cualquier valoración clínica. Según tus aptitudes e intereses, podrás desarrollar tu función principalmente en recepción, atención telefónica o asesoramiento sobre nuestros servicios. La comunicación por teléfono forma parte del trabajo de todo el equipo. Concretaremos contigo el enfoque del puesto durante la selección. Qué buscamos · Valoramos la experiencia en atención al cliente, recepción, ventas, hostelería o belleza, pero no es imprescindible. Nos importan tu actitud, tu capacidad de comunicación y tus ganas de aprender. · Español fluido y nivel muy alto de inglés, tanto oral como escrito, para atender a pacientes con soltura y profesionalidad. Catalán valorable. · Buena comunicación, organización, iniciativa y comodidad al hablar por teléfono. · Interés por la medicina estética y facilidad para aprender a utilizar herramientas digitales. · Disponibilidad para trabajar presencialmente en Barcelona y autorización para trabajar en España. Ofrecemos contrato indefinido a jornada completa de 40 horas semanales y formación remunerada. Para las primeras incorporaciones, prevemos una estancia de formación en Hungría con nuestro equipo, para conocer de cerca nuestra forma de trabajar y prepararte para tu función en Barcelona. Si te ilusiona ofrecer una atención excelente y formar parte de un equipo con oportunidades de crecimiento, inscríbete y cuéntanos un poco sobre ti y los idiomas que hablas. ¡Nos encantará conocerte!

    Sin experiencia
    Inscripción fácil
  • Guest Services Internship
    Guest Services Internship
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Auxiliar Administrativo/a
    Auxiliar Administrativo/a
    hace 12 días
    €600–€700 mensual
    Jornada parcial
    Eixample, Barcelona

    Responsibilities: • Answer and direct phone calls and emails, • Organize and schedule appointments and meetings;, • Take accurate minutes of meetings, • Maintain contact list, date base, • Conduct data entry, • Assist in the preparation of regularly scheduled reports, • Book travel arrangements, • Submit and reconcile expense reports, • Provide general support to visitors, • Provide information by answering questions and requests, • Research and creates presentations, • Generate reports, • Handle multiple projects, • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc., • Write letters and emails on behalf of other office staff, • Handle sensitive information in a confidential manner, • Coordinate office procedures, • Reply to email, telephone, or face to face inquiries, • Develop and update administrative systems to make them more efficient, • Manage staff appointments, • Oversee and supervise the work of junior staff, • Coordinate repairs to office equipment, • Greet and assist visitors to the office, • Photocopy and print out documents on behalf of other colleagues, • Provide polite and professional communication, • Confirm restaurant reservations for senior staff, • Book the appointments for clients, • Accompany clients to their appointments Administrative assistant requirements: • Proven admin or assistant experience, 2 years experience, • Knowledge of office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Attention to detail and problem solving skills, • Spanish: native or bilingual, • Written and oral fluency in English, another language is a plus, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficient in MS Office, • High school diploma or equivalent; college degree preferred

    ¡Incorporación inmediata!
    Inscripción fácil
  • Hospitality Internship
    Hospitality Internship
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Operations Assistant (Receptionist) - Barcelona Paseo de Gracia
    Operations Assistant (Receptionist) - Barcelona Paseo de Gracia
    hace 20 días
    €1800 mensual
    Jornada completa
    Gràcia, Barcelona

    Join us in delivering a great first living experience to more than 21.000 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 21.000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our best residences in Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join one of our best student residence with more than 100 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working conditions: • Permanent contract - 40h a week, • Rotating morning or afternoon shifts from Monday to Sunday (+bank holidays), with 2 days off per week, • Salary of 1.800€ gross per month, • You will be working in our residence in Barcelona - Paseo de Gracia Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Guest Experience Internship - Kimpton Vividora
    Guest Experience Internship - Kimpton Vividora
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    Guest Experience Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Guest Experience intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Guest Experience Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. * Accommodating general and unique requests. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for at least 4 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

    Sin experiencia
    Inscripción fácil
  • Dutch Customer Service Representative in Barcelona
    Dutch Customer Service Representative in Barcelona
    hace 1 mes
    €1600–€1800 mensual
    Jornada completa
    Sant Martí, Barcelona

    🇳🇱 DUTCH-SPEAKING CUSTOMER SERVICE REPRESENTATIVE 📍 Barcelona | 📅 Start date: 31 August Turn your Dutch language skills into an exciting international career in Barcelona! ☀️ We are looking for a friendly, empathetic and solution-oriented Dutch speaker to join an international Customer Service team. You will be the first point of contact for customers, helping them with their questions and making sure they receive professional and personalised support. If you enjoy helping people, solving problems and working in a positive, fast-paced environment, we would love to meet you! 💬 YOUR ROLE • Assist customers by phone and email, • Answer administrative, billing and contract-related questions, • Provide basic technical support, • Schedule maintenance and installation appointments, • Find the best solution for each customer, • Keep customer information accurate and up to date, • Identify suitable up-selling and cross-selling opportunities 🌟 WHAT WE’RE LOOKING FOR • Native-level Dutch (C2), • Good level of English (B2), • French or Spanish is a plus, • Strong communication and listening skills, • Friendly, patient and customer-focused attitude, • Proactive and solution-oriented mindset, • Customer service or call centre experience is a plus, • Availability to start on 31 August 🕐 SCHEDULE AND TRAINING • 39-hour contract, • Monday to Friday, • Working hours from 09:00 to 18:00, • Weekends off, • Two weeks of fully paid, full-time training 🎁 WHAT YOU’LL ENJOY • Weekly Spanish lessons 💃, • International and people-focused work environment 🌍, • Flexible benefits through Edenred 💳, • Meal, transport and health benefit options, • Four company events every year 🥳, • Free coffee and fresh fruit at the office ☕, • Professional development and career opportunities 📈, • Possibility of hybrid work after the initial office-based period, depending on performance 🏡 💰 SALARY €1,600 gross/month + up to €200 gross monthly bonus Ready to begin your new chapter in Barcelona? ☀️ Apply today—we look forward to meeting you!

    ¡Incorporación inmediata!
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