Senior Professional Services Partners Manager, Subcontractor Partner Solutions
hace 6 días
Madrid
ppGitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. /ppFortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. /ph3Overview /h3pAs the Senior Professional Services Partners Manager, Subcontractor Partner Solutions, you will own the strategy, operating model, and partner relationship framework for GitLab's subcontractor and services partner bench. In this role, you will help scale high‑quality Professional Services delivery by building the systems, governance, and partner motions that allow external delivery capacity to work effectively alongside GitLab teams. This role sits at the center of Professional Services and works closely with Ecosystems, Sales, Enablement, Finance, Legal, Procurement, IT, Security, and regional delivery management to create a consistent, global approach to subcontractor partner onboarding, readiness, compliance, and performance. /ppYou will be tasked with improving how GitLab identifies, enables, governs, and grows subcontractor partners so they can support customer engagements with quality and consistency. In your first year, you will help mature the subcontractor partner model by strengthening lifecycle processes, improving visibility into partner skills and capacity, and creating better alignment between Professional Services delivery needs and broader partner strategy. /pulliBuilding and improving a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding. /liliPartnering across Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams to streamline contracting, access, governance, and partner performance management. /li /ulh3What you’ll do /h3ulliOwn the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding. /liliDevelop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs, using capacity, quality, and customer satisfaction metrics to guide decisions. /liliServe as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers. /liliPartner with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner inventory, skills, capacity, rate administration, and specialty coverage to improve staffing match rates and reduce delivery coverage gaps. /liliManage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross‑functional follow‑through. /liliImprove partner delivery readiness by shaping onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and consistent delivery standards. /liliEstablish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit. /liliDrive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations across regions to reduce manual effort and improve data accuracy. /li /ulh3What you’ll bring /h3ulliDemonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services‑partner management within a technology company. /liliExperience building, managing, and improving partner operating models or programs that support scalable services delivery. /liliStrong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams. /liliAbility to work effectively across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, Security, and regional delivery stakeholders. /liliExperience managing strategic partner relationships and building credibility with both internal stakeholders and external partner executives. /liliStrong program and project management skills, including process documentation, workflow improvement, governance, reporting, and global operational execution. /liliData‑informed thinking and operational rigor, with the ability to track partner performance, capacity, readiness, and risk while translating findings into clear recommendations. /liliFamiliarity with systems used in partner and services operations, such as customer relationship management, professional services automation, procurement, and partner portal tools, and the ability to use GitLab. /li /ulh3About the team /h3pThe Professional Services organization helps customers realize value from GitLab through successful implementation, adoption, and delivery outcomes. Within that broader group, this role focuses on our partner solutions and subcontractor motions that extend delivery capacity and improve coverage across regions, specialties, and customer scenarios. We work across internal boundaries to make sure external partners can operate in a way that is consistent with GitLab standards, delivery methodology, and customer expectations. /ppThis is a highly cross‑functional environment where success is driven by clear processes, strong documentation, thoughtful governance, and strong relationships. The work spans partner onboarding, readiness, contracting coordination, operational issue resolution, and performance management, while also helping strengthen alignment between Professional Services and Ecosystems. If you enjoy building structure in a fast‑moving environment and creating repeatable systems that help teams deliver better as a team, this team offers meaningful impact. /ph3Compensation Benefits /h3pThe base salary range for this role’s listed level is currently for residents of the United States only. The range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills and abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range: 104,800USD – 175,400USD. /pulliFlexible Paid Time Off /liliTeam Member Resource Groups /liliEquity Compensation /liliEmployee Stock Purchase Plan /liliGrowth and Development Fund /liliParental Leave /li /ulpPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application. /ppCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. /ppPrivacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. /ppGitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. /p /p #J-18808-Ljbffr