Customer Service Representative
hace 2 días
Abrera
ppbDOGA /b is a bgrowing multinational company /b with over b60 years of experience /b in the development of customized projects for various industrial sectors. With a strong focus on RD, we established ourselves as a key player in the creation of badvanced solutions by combining electronic and mechanical engineering /b. /p pWe design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a bglobal presence /b, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distribute its products to over 70 countries. /p pWe are looking for a bCustomer Service Representative /b, reporting directly to our Customer Service Manager. As a member of DOGA's Supply Chain team, he/she will act as the main point of contact for assigned customers, ensuring the efficient management of customer orders from receipt to delivery while proactively monitoring delivery commitments and maintaining a high level of customer satisfaction. /p h3Essential Tasks /h3 ul liManage the complete customer order cycle, from order entry to final delivery. /li liMonitor open orders and delivery schedules to ensure on-time fulfillment. /li liCoordinate with Planning, Production, Purchasing, Logistics, and Transportation to resolve supply and delivery issues. /li liKeep customers informed about order status, delivery dates, and potential delays. /li liCoordinate national and international shipments with logistics providers. /li liManage transport documentation and operations according to Incoterms. /li liMaintain accurate order information and customer data in SAP. /li liAnalyze customer demand, forecasts, and delivery performance to anticipate risks and improve service levels. /li liSupport continuous improvement initiatives within Customer Service and Supply Chain processes. /li /ul h3Profile Required /h3 ul liVocational education or bachelor's degree in Business Administration, Supply Chain, Logistics, International Trade, Engineering, or a related field /li liMinimum of 3 years of experience in Customer Service, Order Management, or Supply Chain. /li liFluent English (mandatory). /li liA second language, preferably French or German, will be considered a strong advantage. /li liExperience with SAP S/4HANA. /li liKnowledge in transportation management and Incoterms is valued. /li liCustomer orientation. /li liAnalytical thinking. /li /ul h3What We Offer /h3 ul liJoin a Thriving Company: Work for a rapidly growing and strategically positioned company. /li liFlexible Work Schedule: Enjoy flexible working hours and the option for a Friday afternoon off. /li liHybrid Work Model: Experience a hybrid work environment that combines office and remote work. /li liCustomizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance. /li liDynamic Team Environment: Collaborate in an active work environment alongside a team of highly qualified and dedicated professionals. /li liInclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued. /li /ul pIf you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you! /p /p #J-18808-Ljbffr