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Client Service Manager - AIFMApplylocations: Valenciatime type: Full timeposted on: Posted Todayjob requisition id: JR-0024771FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market. We invest in our people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.# Job specification• Work proactively on a portfolio of clients to support the daily activities of the funds under management;• Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries;• Set-up and lead AIFM service review calls with clients to maintain a strong relationship;• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls;• Ensure compliance with internal and external processes;• Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures;• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information;• Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.• Prepare the Operating Memorandum and coordinate internal and external review of such document;• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information;• Ensure all investor subscription documents incl. side letters are saved on client folder;• Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline;• Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda;• Present AIFM report in the Board Meeting;• Ensure coordination and review of fund financial reports and long form reports;• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company;• Prepare cash payment instructions for review and signature by the Client Service Manager;• Upload investor reports and target fund documentation to the investor portal; • Preparation of presentation materials for physical client visits;• Calculate and review client fees, create invoices and manage timely payment; • Identify opportunities to enhance the client relationship;• Support with ad hoc projects.# Skills Required:• Academic degree, preferably in Finance or Economics;• Experience in the financial sector is of advantage;• Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions;• Strong commercial awareness, analytical and communications skills;• Good working knowledge in MS Office suite;• Fluent in English with excellent written and oral communication skills.# What you will get in return• A genuinely unique opportunity to be part of an expanding large global business;• A friendly, co-operative and supportive environment;• Training and development opportunities.As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. #J-18808-Ljbffr

DKB Code Factory GmbH in Valencia, Spain, is seeking a Senior Business Analyst to translate Customer Service challenges into clear, testable requirements and process models that enable PEGA-based automation.

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us At Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process. Client Service Manager - Team Leader (EDB) Valencia Full time Permanent As a Client Services Team Lead Manager, you will be at the forefront of shaping an exceptional client experience while leading and developing a talented team of Client Service Managers. Combining strategic leadership with a passion for client success, you will build trusted partnerships with key stakeholders, drive service excellence, and ensure the delivery of outstanding outcomes across a diverse client portfolio. Acting as a key liaison between clients, EDB, and Apex Group, you will champion innovation, streamline processes, and identify opportunities to enhance the client journey. Through inspiring leadership, coaching, and collaboration, you will empower your team to deliver impactful results, strengthen client relationships, and contribute to the successful execution of the bank's growth and transformation agenda. • Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded., • Coordinate onboarding of new clients and ensure smooth transitions., • Analyze client feedback and implement service improvements., • Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues., • Monitor team performance and implement strategies for continuous improvement., • Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations., • Along with the Head of CSM Luxembourg; Conduct regular team meetings, performance reviews, and training sessions., • Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units., • Prepare and maintain team schedules, workload distribution, and resource planning., • Track and report on key performance indicators (KPIs) and service level agreements (SLAs)., • Ensure timely and accurate documentation of client interactions and service activities., • Oversee the preparation of client reports, presentations, and service reviews., • Maintain compliance with internal policies and external regulations., • Manage administrative tasks such as time tracking, leave approvals, and expense reporting., • Proficient in English business language skills, both written and oral, • 5+ years of experience in client service or account management, with at least 2 years in a leadership role., • Strong interpersonal and communication skills., • Proven ability to manage teams and resolve conflicts., • Proficiency in Microsoft Office Suite, and reporting tools., • Excellent organizational and multitasking abilities., • Hybrid Working Model, • Private health insurance., • 27 working days holiday + Public holidays, • Opportunities for professional development., • Professional Development (CPD) and Study Guidance programs, • Positive and hospitable work environment., • Opportunity to work with a diverse, agile and global team., • Exposure to all aspects of the business and cross-jurisdiction., • A genuinely unique opportunity to be part of an expanding large global business + more #J-18808-Ljbffr

D5 is an AI-native design visualization ecosystem that unifies real-time rendering, team collaboration, and AEC-ready assets in a single workflow. The platform supports creative professionals from AI-driven ideation through detailed visualization, enabling precise control over complex design projects. By integrating advanced AI tools into everyday workflows, D5 helps teams iterate faster and communicate design intent more effectively. The company focuses on keeping the creative process fluid and uninterrupted, empowering users to maintain an unbroken creative flow in their work. The Technical Partner Account Manager is responsible for developing new partners in the assigned European region, driving and expanding partner relationships, and establishing clear partner development plans. Crucially, this role will lead technical product demonstrations and enablement workshops for partners, working closely with the marketing team to integrate impactful go-to-market strategies. He/she will continue to support and nurture existing partnerships—including working active opportunities with them, managing the pipeline, and driving technical buy-in within the partner’s customer base for D5 solutions. • Identifying and prioritizing relationships with partners that will ultimately drive increased sourced pipeline and bookings for D5., • Acting as the primary technical evangelist for the channel, conducting high-impact product live demos, and translating D5’s real-time rendering value proposition to partners and enterprise architecture studios., • Ensuring effective and timely co-selling motions with our direct sales force, supporting partners during key technical evaluation and proof-of-concept (POC) stages., • Establishing yourself as the point person for day-to-day account management inquiries and performance concerns, ensuring ongoing business and technical enablement of our solutions., • Modeling exceptional partner account management that delivers sales and service excellence., • Driving the growth and development of mutually beneficial working relationships with account teams and key internal partners, leveraging work from and collaborating with other teams., • 2+ years of proven track record in building alliance partner programs or channel sales within software markets, with a strong preference for the AEC (Architecture, Engineering, Construction) or 3D visualization/rendering market., • Successful track record of exceeding business development, enablement, and booking goals., • Tech-savvy with a solid understanding of 3D/AEC design workflows. Hands-on experience with mainstream design software (e.g., SketchUp, Rhino, Revit, Archicad) or rendering tools is highly desirable., • Experience in personally managing end-to-end partner enablement plans, encompassing both commercial business development and technical product training/knowledge transfer., • Experience working collaboratively with internal direct sales, marketing, and product teams to successfully close complex deals., • Ability to develop with partners a quantifiable business case that drives the partner’s investment of both time and money., • Ability to build strong relationships with senior executives and owners within the partner community., • Exceptional communicator and listener, highly empathetic to partner and designer needs, with the ability to bridge the gap between business value and technical features., • Ability to handle multiple tasks simultaneously and prioritize accordingly. #J-18808-Ljbffr

Job description:OverviewJoin our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships.In this energized role, you will serve as the primary point of contact for clients, ensuring their needs a

Technical Account ManagerLocation: Spain / Madrid / Hybrid / RemoteLanguage: Spanish MandatoryTeam: Client ServicesWelcome to Maisa - Making AI Accountable!Our agentic process automation platform helps enterprises automate complex, decision-heavyprocesses that traditional automation can’t handle and GenAI can’t be trusted with.We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibilityand control to your most complex processes.Powered by a new kind of computing platform, Maisa combines AI-driven problem solving withprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale.About the role…Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices.What you’ll do…Implementation & Delivery- Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements- Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transferProgram Management & Governance- Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders- Identify and mitigate implementation risks through proactive program managementEnablement & Adoption- Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices- Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunitiesStakeholder Management- Serve as primary point of contact for technical and operational issues during implementation- Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagementWhat you’ll bring…Key Requirements:- Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale- Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite- Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field- Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies- Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders- Business proficiency in Spanish and English; additional European languages a plus- Ability to travel up to 25% of the timeDesired Qualities- Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)- Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations- Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios- Strong analytical skills for tracking program metrics and demonstrating customer value- Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impactWhy join Maisa!You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have theopportunity to work with cutting-edge Agentic Process Automation that’s reshaping howenterprises approach AI deployment. You will get to directly influence how major multinationalorganizations transform critical business processes, working on genuinely differentiatedtechnology that solves real enterprise AI challenges.Following our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.C#J-18808-Ljbffr

Una empresa líder en tecnología y servicios busca un Agente de Atención al Cliente y Ventas para su sede en Valencia. Los candidatos ideales tienen al menos un año de experiencia en atención al cliente y excelentess habilidades comunicativas. Desplácese hacia abajo para encontrar los detalles

Concentrix en Valencia busca Agente de Soporte Técnico presencial para el Mercado Vasco.Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.El rol exige atención al cliente por teléfono y correo, diagnóstico

Ofrecen formación continua y la posibilidad de desarrollo dentro de la marca y del grupo. Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción. Se valora experiencia previa; si no, la empresa se encarga de formar al

Octopus Energy Group busca gestores/as energéticos/as para sus oficinas de Valencia. Formarás parte de un equipo que atiende a los clientes por teléfono y correo, resolverás dudas y resolverás incidencias, manteniendo un servicio cercano y eficiente.

Valencia 24 horas busca un Agente de atención a la clientela con inglés para unirse a su equipo en Sklum, Valencia. La persona seleccionada se encargará de informar a los clientes sobre sus pedidos y resolverá consultas a través de varios canales de comunicación. Buscamos a alguien con nivel n

Se ofrece jornada intensiva y beneficios como seguro médico, además de descuentos en productos.

Valencia para ofrecer atención al cliente, gestionar el estacionamiento y contribuir a la gestión comercial del servicio. La persona ideal trabajará en equipo, mantendrá la seguridad de la información y resolverá incidencias, reportando de forma clara. Es un rol clave en nuestra transformació

Realizar las gestiones operativas o administrativas con interlocutores internos o externos, derivadas de la naturaleza de su actividad, con el objetivo de facilitar la resolución de las incidencias y peticiones. Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimi

Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. Buscamos un profesional creativo, con gran atención al detalle y experiencia en el uso de herramientas CAD avanzadas. Colaborarás estrechamente con equi

Se ofrece contrato indefinido a jornada parcial (20 horas/semana) en turnos rotativos de lunes a domingo.

La función principal es cobrar productos electrónicos, atender al cliente en el proceso de pago y mantener orden y limpieza en la caja y zona de atención. Se valorará experiencia previa en caja o atención al cliente, interés por tecnología y capacidad para trabajar en equipo. Ofrecemos formac

Empresaconfidencial en Valencia busca un conserje para un centro de coworking.

El candidato será responsable de garantizar la seguridad, el mantenimiento y la operatividad de las instalaciones, con foco en atención al público y control de accesos. Se valorará experiencia previa en puestos similares, disponibilidad para jornadas parciales y capacidad para coordinar tareas d

Zubi Group busca una persona en prácticas para apoyar en recepción, administración y finanzas en sus oficinas de Valencia.

Customer Representative (French -speaking) - On-site LP02. Are proficient or bilingual in French plus fluent in English. Language Requirements: English (Required), French (Required).

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most exciting and fast-growing brands.Join our international community of passionate professionals, where personal and professio

At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level.You can find our job openings at.No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.This role will

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.Conduct outbound calls to clarify or request customer documentation.Guide customers through submission and verification procedures with clarity and professionalism.Collab

Empresaconfidencial busca un conserje para un centro de coworking en Paiporta.

Tareas: vigilancia nocturna, control de accesos fuera del horario, rondas de supervisión, registro de incidencias y contacto con emergencias si fuese necesario, verificación de cierres y sistemas de seguridad. Empresaconfidencial en Alacuás busca una persona responsable para el turno de noche com

Empresaconfidencial en Valencia busca incorporar a una persona polivalente para desempeñar funciones como auxiliar de servicios en su centro de Paiporta.

Strong commercial mindset and service orientation, with excellent interpersonal skills and the ability to build trusted relationships, identify business opportunities and deliver an exceptional experience to clients, members and visitors. Vocational training or university degree in Tourism, Business

German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely). Excellent English and German skills (C1 for both spoken and written). Sign in to set job alerts for “(fluent German & English) Customer Support Consultant (Spain,

German & Spanish Speaking Customer Service Agents | Valencia.German-speaking Customer Service Agents with B2-level Spanish.Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.If you enjoy communicating with cus

Next Job Abroad is searching for a Dutch-speaking customer service representative in Valencia.La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.This role involves assisting customers wit

Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Se busca compromiso, energía positiva y motivación para crecer dentro de la empresa, con oportunidades para avanzar en su carrera profesional. Las tareas incluyen atender pedidos,

Con Headquarters en Madrid y presencia en Valencia, buscamos un Auxiliar de Servicios para unirte a un equipo dinámico en Valencia.

Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa. Buscamos incorporar a una persona polivalente, responsable y con buena presencia para desempeñar funciones como auxiliar de servicios en uno de nuestros centro

Virtuagym is seeking a Customer Service Consultant in Spain to support the DACH and international markets.Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo.Por favor, envíen su solicitud sin demora.You will deliver exceptional service mainly to

Se ofrece estabilidad, desarrollo profesional y oportunidades de crecimiento. Empresa de Trabajo Temporal Nacional busca incorporar una Recepcionista para su oficina en Aldaya, Valencia. Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su s

Si eres una persona responsable y comprometida, y tienes experiencia en el sector de los servicios en entornos educativos, ¡este es tu puesto! Serás responsable del apoyo en la limpieza, mantenimiento y tareas administrativas del centro. Realizar tareas de limpieza y mantenimiento en las instalaci

Disponibilidad para media jornada segun necesidades operativas.

Todas nuestras prácticas de contratación se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de género, la edad, la religión, el origen étnico, la situación familiar o parental o cualquier otra clasificación p

Las funciones incluyen recibir visitas, gestionar la recepción, coordinar agendas, archivar documentación legal y apoyar en la facturación. Ofrecemos estabilidad y oportunidades de desarrollo en el ámbito legal.

Descripción del Puesto: Tecnicasa Informatica SLL, una empresa líder en el sector del desarrollo de software en Madrid, busca incorporar a su equipo un Agente de Atención al Cliente para ofrecer soporte a nuestros clientes y asegurar su satisfacción con nuestros productos y servicios tecnológic

Buscamos un Recepcionista Polivalente para unirse a nuestro equipo en Paiporta. Experiencia mínima en funciones similares como recepcionista o atención al cliente.

El puesto de Auxiliar de Servicios en Torrente permite adquirir experiencia en entornos profesionales, desarrollar habilidades de atención al público y formar parte de empresas que valoran el compromiso y la implicación. El puesto de Auxiliar de Servicios en Torrente es una excelente oportunidad

Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada. Será responsable de atender a clientes, gestionar cobros y asegurar una atención profesional y eficiente. También apoyará en el almacenamiento y r

A través de tecnología de vanguardia, herramientas predictivas y un equipo humano de alto rendimiento, garantizamos que cada ascensor sea un referente en seguridad, confort y sostenibilidad. Base técnica: Es imprescindible contar con el Certificado de Conservador de Ascensores, o bien una titulac

Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad. Si te apasiona el mundo del fitness, tienes habilidades comunicativas y disfrutas del trato con el público, esta es tu oportunidad. Oportunidad de cre

Valencia 24 horas busca un perfil para el puesto de atención al cliente en el sector logístico. Los candidatos deben tener FP I en Administración, experiencia en atención al cliente y un nivel alto de Excel. Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

Empresaconfidencial en Valencia (Manises) busca incorporar a una persona comprometida para trabajar como auxiliar de servicios los fines de semana, con incorporación inmediata y estabilidad dentro de un equipo profesional. Tus funciones incluyen control de accesos, supervisión de instalaciones, at