Aftersale Training Developer
10 hours ago
Carrières-sous-Poissy
Mission The Master Training Developer is responsible for designing, organizing, delivering and maintaining technical and AfterSales systems training programs. The role ensures the highest standards of educational quality, operational readiness and timely deployment of training solutions across countries. Key Responsibilities Training Design & Development • Design and develop technical and non‑technical AFS training programs., • Lead the pedagogical engineering of training projects: define educational approach, learning paths, structure, and tools., • Collect and validate all necessary information and technical content required for the training design., • Determine and secure all resources needed (vehicles, engines, components, tools, products, classrooms, digital assets, etc.)., • Ensure all training content is accurate, up to date, and aligned with product evolutions., • Conduct Train the trainer and other training sessions when, where and how is required for internal teams, dealers, technical staff or external partners., • Test and validate trainings under real or representative conditions., • Update and maintain training materials across all formats (presentations, digital modules, videos, exercises…)., • Upload and maintain training kits in DAMS and LMS platforms., • TNIS – Technical Need Identification Sheet, validated with customers, management, and training providers when applicable., • Defined and documented educational objectives., • Complete and structured training design package., • Validation reports of training tests., • Verification that training providers respect educational objectives and content accuracy., • Upload training kits and materials in DAMS and LMS., • Ensure the overall quality and consistency of all training materials and sessions., • Support and assess “test training” sessions to confirm alignment with customer expectations., • Identify, report, and correct any deviations in content quality, organization, or delivery. Skills & Competencies • Ability to learn new products rapidly and reach a mastery level enabling the delivery of training during new product launches., • Strong analytical and problem‑solving skills., • Strong communication skills (written and verbal)., • Very high attention to detail and strong professional standards., • Ability to work both independently and as part of a team., • Self‑motivated, energetic, and capable of organizing one’s own workload., • High level of integrity., • Proficiency in Microsoft Office tools., • Willingness to travel internationally to deliver training in various locations., • Ability to work under minimal supervision for extended periods. Technical Skills & Education • Technical degree required., • Minimum 5 years of practical technical experience in automotive technologies and systems., • Strong mechanical and electrical knowledge of automotive applications., • Field experience in automotive operations, diagnostics, or technical support.
