Customer Service Team Lead
3 days ago
Maidenhead
Role: Customer Service Team Lead Location: Berkshire (hybrid) Salary: Up to £60,000 Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business! Day to day responsibilities: • Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews, • Liaising with B2B customers and acting as a key point of contact for any escalations, • Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels, • Develop customer service procedures, suggesting implementations and process improvements In order to be successful: • 3+ years in a customer service team lead role, within a B2B FMCG environment, • Experience working with retailers, wholesalers, convenience, • Strong communication and problem solving skills, • An ambitious, positive can-do attitude!, • Able to visit 3PL warehouses on a twice- monthly basis Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.