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Service Designer Location: Newcastle upon Tyne, UK Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week. Note: The above information relates to a specific client requirement. As a team: As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points and opportunities, you’d define and refine services to ensure a seamless and effective experience for the user.

We are seeking a highly skilled and innovative Agentic AI Engineer to join our team and drive the development and deployment of cutting-edge generative AI solutions within the Microsoft ecosystem. This position is well-suited for candidates with a background in software engineering, data science, or machine learning who excel at developing production-grade AI applications utilizing Microsoft platforms such as M365, Copilot Studio, and Azure AI Foundry, and have at least one year of relevant experience. Strong software development background with proficiency in Python. • Experience with API development using FastAPI, Flask, or Django., • Knowledge of Docker and containerized deployments., • Hands-on experience with LLM models such as OpenAI GPTs, Claude, Gemini, LLaMA, or Mistral., • Expertise in applying prompt engineering techniques to improve model performance and reliability., • Experience in implementing robust evaluation frameworks and Responsible AI (RAI) practices., • Familiarity with Microsoft GenAI/Agentic AI ecosystem such as M365, Copilot Studio and Azure AI Foundry., • Strong understanding of software engineering principles and best practices., • Ability to work in agile environments and collaborate with cross-functional teams. You'll stand out if you also meet any of the following: • You are good at prototyping and experimenting with emerging technologies to assess feasibility and impact., • You have knowledge of vector databases, RAG architectures and their integration into enterprise systems, • You have experience with GenAI development frameworks or orchestration tools such as Semantic Kernel, AutoGen, LangGraph, LangChain, or PromptFlow., • You are familiar with core agent communication protocols, including MCP or A2A., • You are a person who loves to stay current with the latest advancements in GenAI, LLMs, and AI frameworks., • You are Microsoft Certified in Azure AI Engineer Associate or Azure AI Fundamentals. 🛠️ Qualifications • Bachelor's in computer science, data science, or a related field About Avanade: Avanade is the leading provider of innovative digital, cloud, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. The company was founded 25 years ago as a joint venture between Accenture and Microsoft. Back then, digital transformation, automation, and AI weren’t mainstream topics—Microsoft was primarily known for Office 365. But Avanade evolved with the times and is now the number one transformation leader within the Microsoft ecosystem. We have a team of 61,000 professionals in 26 countries. We’re a truly global company with a strong local presence— what I like to call “GLOCAL”: making global impacts on a local level.

Our talented Data & AI team is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients transform their business with the latest AI and data technologies, let's talk. Take your skills to a new level and launch a career where you can truly do what matters. As an Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and services that make transformative change and deliver high value business outcomes. You'll engage in solutioning and support on the most strategic opportunities, intervene in high-risk complex deliveries, and contribute to shape the strategic direction using Agentic AI, automation, AI engineering, data platforms, reporting and self-serve analytics.. Avanade is the 7 times Databricks global partner of the year, we deliver over 4000 Microsoft data platform projects annually and deliver more Azure Databricks than any other Databricks partner. Key Responsibilities: • As an architect assigned to a client project, you will typically work closely with delivery teams and client stakeholders to provide technical leadership, shape deals and propositions, drive architectural decisions, create plans and roadmaps, and produce design artifacts., • Play a key role in Avanade's sales process by creating solutions that innovate, inspire and are win new business. You’ll have responsibility for shaping the high-level design, estimates, and contractual details for client proposals in collaboration with other subject matter experts in the business., • As a senior member of the Avanade technical community, you will provide coaching and mentoring to motivate and inspire more junior colleagues from within your team and across the organization., • Have the ability to translate complex technical concepts and solutions and present them in easy to understand language and value based outcomes, to senior business stakeholders, technology leaders and internal sales teams., • Engage in early conversations with clients and/or sales team and support origination and deal qualification, requirements capture and solutioning, recommending best practices and approaches to achieve optimal outcomes, building strong relationship with clients to become the trusted advisor. Prepare and represent the solution in Deal Reviews and play an active role in client presentations, and negotiations with key client buyers., • Work collaboratively with the wider Data & AI leadership to shape our current and future offerings, accelerators, and background IP to support go to market activities., • Lead the development of intelligent data platform projects, building strategic capabilities for our clients. Integrating data from many systems, transforming through lakehouse architectures and making available for reporting, AI and conversational analytics. Requirements for the role - • Awareness of channels to market and how to work in a Databricks and Microsoft eco-system to ensure Customer Success., • High energy intent to help clients understand the fast moving data industry, product and service evolution., • Experience working with stakeholders to create technical visions, high-level architectures, and delivery roadmaps for large programs of work that involve the latest data & AI concepts particularly focused on scaling data use across enterprises., • Capability in creating design artifacts and presenting them for approval at architectural forums attended by multi-disciplined stakeholders from engineering to senior ("C level") client executives., • In-depth understanding of modern Data & AI capabilities such as; structured and unstructured data analysis, streaming data, IoT, AI, GenAI and related topical analytics fields., • Comfortable actively engaging and leading sales and business development opportunities with clients., • Hold Databricks certifications, ideally the Databricks Champion or be able to demonstrate equivalent knowledge and experience. About Avanade - Avanade is the leading provider of innovative digital, cloud, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. The company was founded 25 years ago as a joint venture between Accenture and Microsoft. Back then, digital transformation, automation, and AI weren’t mainstream topics—Microsoft was primarily known for Office 365. But Avanade evolved with the times and is now the number one transformation leader within the Microsoft ecosystem. We have a team of 61,000 professionals in 26 countries. We’re a truly global company with a strong local presence— what I like to call “GLOCAL”: making global impacts on a local level.

If you're looking for a dynamic role that offers hands-on experience with modern data technologies and the chance to shape large-scale data solutions, this position offers you the opportunity to develop and progress rapidly. As a Data Engineer, you will design, build, and maintain scalable data solu

A leading consulting firm is looking for a Service Designer in Newcastle upon Tyne. In this hybrid role, you'll optimize and enhance services, ensuring they meet user needs and align with business goals. Your essential skills will include service design experience and knowledge of GDS design princip

A leading professional services company in Newcastle upon Tyne is seeking a DevOps Engineer to help deliver tools for development and testing.The role requires expertise in cloud technologies, CI/CD practices, and automation.The ideal candidate will have experience with tools like Gitlab, Jenkins, a

A global consulting firm in Newcastle upon Tyne seeks a candidate for a technology strategy role focused on driving business transformation.