UX Researcher
hace 15 días
Oxford
Job Title: UX Researcher Location: Wallingford, OX10 9TA (Hybrid – Tue/Wed/Thu office, Mon/Fri WFH) Salary: £30,000–£40,000 DOE Start Date: ASAP Are you a data-driven UX Researcher who wants to shape the digital journey of a high-volume eCommerce business? Do you enjoy turning behavioural insight into measurable commercial performance? Ready to own research end-to-end in a growing, sustainability-focused retail environment? We’re hiring a UX Researcher to join a purpose-led online retail organisation processing over 20M products annually. The Opportunity – UX Researcher This UX Researcher role sits at the intersection of Product, UX/UI and Marketing. You will own research across the full digital customer journey — from discovery to checkout — ensuring user insight directly drives conversion, retention and engagement. You’ll combine qualitative research, behavioural analytics and competitor benchmarking to optimise performance across multiple websites and brands. This is a commercially focused UX Researcher position where insight must translate into measurable impact. Key Responsibilities • Plan and deliver end-to-end UX research across websites and digital journeys, • Conduct usability testing, interviews, surveys and discovery research, • Analyse behavioural cohorts and customer segments, • Translate findings into archetypes and actionable insight, • Partner with UX/UI to optimise layout, navigation and usability, • Collaborate with Marketing on campaign performance and content engagement, • Analyse product discovery behaviour and purchasing patterns, • Conduct competitor benchmarking within the online retail market, • Present concise, evidence-led recommendations to stakeholders What We’re Looking For • Proven experience as a UX Researcher across the full research lifecycle, • Strong qualitative and quantitative research capability, • Experience with GA4, Hotjar, Clarity, ContentSquare or FullStory, • Strong understanding of acquisition and conversion journeys, • Experience working cross-functionally in agile teams, • Commercial awareness – balancing user needs with business goals, • Experience with experimentation tools (Monetate, AB Tasty, VWO) is desirable, • Familiarity with Figma, Miro or Adobe XD is advantageous Why Join? • 28 days holiday (inclusive of bank holidays), • Hybrid working model, • Pension scheme, • Monthly product allowance, • Annual eye test + VDU support, • Staff product discounts About the Business This is a high-volume, digitally driven retail organisation operating within a sustainable, circular economy model. With millions of products processed annually and multiple customer segments, user experience and behavioural insight are critical to commercial success. This is a rare opportunity for a UX Researcher to step into a role where research directly informs revenue, retention and customer growth strategy. Apply today or contact us for a confidential discussion.