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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Role Overview: As a Site Engineer, you will provide engineering support for various projects in the region. Your primary responsibility will be to establish level and survey control and set out detailed works based on project drawings while conducting regular checks to ensure accuracy and compliance. This role offers opportunities for professional growth and insights into cost, program, and contract management. You will collaborate closely with the project team to ensure safe, high-quality, and timely project delivery. Key Responsibilities:Health, Safety & Environment: Promote and maintain safe working practices. Ensure compliance with environmental and legal standards. Adhere to company safety procedures and protocols. Quality: Deliver work to the highest standards, free of defects and snags. Identify and implement value engineering opportunities. Comply with quality assurance processes and company procedures. Site Engineering: Establish and maintain level and survey control on projects. Set out works according to project specifications and regularly verify accuracy. Maintain detailed records that meet legal and organizational requirements. Assist in creating project-specific plans, including RAMS, ITPs, and check mechanisms. Monitor and document project progress through site diaries, allocation sheets, and photographic records. Provide short-term planning and daily resource management support. Identify and document variations to the project scope. Key Measures & Targets: Accurate and timely completion of setting-out tasks. Delivery of quality records and project handovers without defects. Maintenance of accurate records and weekly site documentation. Key Relationships: Build strong working relationships with the site workforce and client representatives. Person Specification:Essential: Proven experience in setting out for civil engineering projects. Knowledge of construction methods, safety protocols, and regulations. Proficiency in using robotic total stations or EDM instruments. Degree or HNC (or equivalent) in Civil Engineering. Strong communication skills and a proactive, results-driven approach. Desirable: Proficiency in AutoCAD and MS Office. Experience in temporary works coordination. Relevant certifications (CSCS card, first aid, NEBOSH/IOSH). Additional Information: Employment Type: Permanent, Full-Time (45 hours/week). Required Skills: Setting out using Leica Total Station and GPS, reading drawings, RAMS drafting, ITP creation, quality control documentation. Tickets/Training: CSCS required; additional certifications are advantageous. Apply now Save job Report job

Job Title: Research Assistant (Remote) Company: Valutrades Location: Remote Job Type: [Full-time/Part-time/Contract] Department: Research & Strategy About Valutrades: Valutrades is a global financial services provider committed to empowering traders with the tools, knowledge, and insights they need to succeed. Our mission is to deliver a premium trading experience rooted in transparency, reliability, and continuous innovation. We're looking for a Research Assistant with hands-on trading experience through Valutrades to support our research and strategy team remotely. Position Overview: We are seeking a detail-oriented and analytical Research Assistant who has an active or past trading history with Valutrades. This remote role involves supporting the research team with market analysis, data collection, and strategic insights that help enhance trading strategies and inform business decisions. Key Responsibilities: - Conduct research and analysis on financial markets, trading instruments, and macroeconomic trends. - Analyze past and current trading data, particularly your own trading experience with Valutrades, to support strategy development. - Create and maintain research reports, dashboards, and internal documentation. - Support the development and testing of new trading strategies based on market trends and performance metrics. - Assist in preparing presentations and reports for internal and external stakeholders. - Monitor financial news and events that may impact markets and summarize key insights. - Collaborate remotely with analysts, traders, and management on research initiatives. - Requirements: - Proven trading history with Valutrades (account history will be used to confirm). - Solid understanding of trading platforms, instruments, and technical/fundamental analysis. - Excellent research and analytical skills with a keen attention to detail. - Ability to interpret and work with large sets of data. - Strong communication skills, both written and verbal. - Self-motivated and able to work independently in a remote setting. - Proficiency in Microsoft Excel, Google Sheets, or similar tools; knowledge of trading platforms and indicators is a plus. - Experience with data analysis tools or programming languages (Python, R, etc.) is advantageous but not required. - Preferred Qualifications: - Background in Finance, Economics, Mathematics, or a related field. - Familiarity with economic indicators, risk management principles, and backtesting methods. - Previous experience in a research or trading support role. - What We Offer: - Flexible remote working arrangement. - Competitive compensation based on experience and contribution. - Opportunity to influence research directions and contribute to strategic trading decisions. - Access to ongoing professional development and market education resources.