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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    4 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Sales & Events Manager
    Sales & Events Manager
    5 days ago
    £40000–£45000 yearly
    Full-time
    London

    Sales Event Manager Inspired By: Head of Events Supported By: Junior Events Assistant Events Coordinator We curate beautiful spaces with vibrant atmospheres for great times. As our Sales Events Manager at Incipio, you'll bring energy and experience to the team. You'll have a proven track record managing event budgets of £50k+, overseeing venues with capacities of 500+, and working confidently with corporate clients to deliver exceptional private hires, from day delegate conferences to weddings and everything in between. You'll play a key role in driving event sales and bringing unforgettable experiences to life, managing every detail from initial enquiry to final execution. With a sharp eye for detail and a passion for people, you'll work hand in hand with our venue teams to deliver seamless, standout events that wow our guests and smash your sales targets. This is an operational and hands on role that requires flexibility in your working week, as a HQ team we don't subscribe to a 9-5 working day and work to the business needs. What You'll Be Getting Up To: Drive event sales, managing both proactive outreach and inbound enquiries to maximise bookings and build new business. Own the full event journey, from first enquiry to final execution, ensuring every detail runs smoothly. Plan and deliver private, corporate events and Weddings with confidence, creativity, and precision. Oversee and develop two direct reports, supporting their growth and ensuring team targets are met. Build strong relationships with clients, vendors, and industry partners to encourage repeat bookings and referrals. Respond quickly and professionally to enquiries, host site visits, and create bespoke proposals and contracts. Champion the client experience from the first call to the final follow up, always reflecting Incipio's values and service standards. Maximise sales opportunities by upselling venue features and additional services. Keep online listings up to date, ensuring photos, descriptions, and promotions are current. Represent the brand at exhibitions and showcases to promote the group and its venues. Manage CRM data and event admin, keeping all enquiries, details, and invoices accurate and up to date. Collaborate with Operations and our Team Mates at venue to coordinate menus, tastings, schedules, layouts, and supplier logistics. Ensure each venue is fully prepared for every function, delivering seamless, standout experiences every time. Manage invoices and payment schedules, working collaboratively with our finance team. Who You'll Be: A hospitality professional with at least 3 years of event sales management experience, confidently delivering events for 500+ guests and managing budgets over £50k. Proven in handling corporate bookings, including full venue hires, conferences, brand activations, and private dining events. Comfortable working with CRM systems to drive sales performance, ideally with experience in Salesforce and DesignMyNight. Background in hospitality within an agency, bar and restaurant group, or hotel environment. Skilled in managing third-party relationships and supplier partnerships to uphold operational quality. An excellent communicator who builds rapport quickly with clients, stakeholders, and internal teams. Detail driven and highly organised, ensuring accuracy and flawless event delivery. Commercially minded with a focus on revenue growth, pipeline management, and conversion success. A supportive leader who fosters a culture of development and collaboration within the team. Motivated, proactive, and resilient when working toward ambitious sales targets and business goals. Benefits \& Best Bits Comission structure incentives Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Corporate Security Officer
    Corporate Security Officer
    1 month ago
    £13.15–£14.96 hourly
    Full-time
    London

    Corporate Security Officer (Bench Team) – London Are you an experienced security officer looking to work in a professional corporate environment for an award-winning security company? If so, read on. Pay Rate: £13.15 - £14.96 per hour Join Assist Security Group, recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Assist Security Group is recruiting Corporate Security Officers to support professional corporate environments in London. This is a front-facing role where presentation, professionalism and customer service are essential. We are looking for officers who understand that security in a corporate environment is not just about presence, but about creating confidence, protecting people and assets, and representing both Assist and the client to a high standard. Role Summary The role requires officers to demonstrate excellent customer service, strong communication and high presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Officers must remain professional, approachable and alert when dealing with occupiers, visitors, contractors, the public and emergency services. There is also an expectation to engage with continuous training, as policies, procedures and technology continue to develop within the security environment. Responsibilities • Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times, • Provide a professional and welcoming front-of-house presence, • Deliver excellent customer service and engage positively with all visitors and staff, • Carry out all duties in line with Assignment Instructions and Risk Assessments, • Follow client policies and site procedures at all times, • Monitor access and egress, ensuring only authorised persons enter the premises, • Conduct internal and external patrols where required, • Monitor CCTV, alarm systems and other security technologies, • Identify and respond to incidents, risks and suspicious behaviour appropriately, • Report incidents accurately and in a timely manner, following escalation procedures, • Work collaboratively with emergency services where required, • Support the client’s professional environment and comply with reasonable operational requests Person Specification • Valid SIA Door Supervisor Licence or Security Guarding Licence, • CCTV Licence, • Previous experience within corporate security or a similar professional environment is advantageous, • Excellent customer service and communication skills, • Conscientious, alert and with strong attention to detail, • Professional, reliable and punctual, • Able to remain calm and confident in a fast-moving environment, • Maintains high standards of integrity and confidentiality, • Flexible, collaborative and positive in approach, • Strong verbal and written English Benefits • Competitive pay rate, • Structured training and support, • Professional working environment, • Perkbox benefits, • Opportunity to work with an award-winning security company Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Hospital Security Officer
    Hospital Security Officer
    1 month ago
    £14.8 hourly
    Full-time
    Kingston upon Thames

    Location: Kingston Upon Thames Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via two-way radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Must be able to commute to Kingston Upon Thames, • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • Competitive pay rate., • Shift pattern covering nights, days, and weekends (24/7 site). Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Early Years Practitioner
    Early Years Practitioner
    2 months ago
    £13–£13.25 hourly
    Part-time
    Ruislip

    Smarty's Nursery in Ruislip is seeking a dedicated and passionate Early Years Practitioner to join our team. We are committed to providing a nurturing and stimulating environment where young children can thrive. A small, close-knit setting, we focus on individual growth and creative learning. As an Early Years Practitioner, you will play a crucial role in shaping the early experiences of our children. Key Responsibilities: - Plan and deliver engaging, age-appropriate activities that support children's holistic development in line with the Early Years Foundation Stage (EYFS) framework. - Observe, assess, and record children's progress, ensuring all individual needs are identified and met through tailored support. - Create a safe, inclusive, and inspiring play and learning environment, fostering curiosity and independence. - Build strong, positive relationships with children, parents, and colleagues, promoting effective communication and partnership. - Ensure the health, safety, and well-being of all children in your care, adhering to all safeguarding and nursery policies and procedures. The ideal candidate will possess: - A relevant Level 2 or 3 qualification in Early Years Education or Childcare. - Proven experience working with young children in a nursery or similar early years setting. - A comprehensive understanding and practical application of the EYFS curriculum. - Excellent communication and interpersonal skills to engage effectively with children, parents, and staff. - A genuine passion for supporting children's growth and development, demonstrating creativity and patience. - A commitment to continuous professional development and contributing to a positive team environment. This is a wonderful opportunity to make a significant impact on children's early lives within a supportive and friendly nursery.

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