Fareham
Test Analyst- User Experience Fareham- Onsite Up to £30,000 per annum + benefits package I’m supporting a fast-growing technology brand on the south coast who are investing heavily in improving end-to-end user experience across their digital platforms. They’re looking for a Test Analyst with a focus who can dive deep into user journeys, spot friction, and help shape a seamless product experience across multiple touchpoints. If you’re passionate about UX quality, user behaviour, and ensuring products feel effortless to use, this is a brilliant opportunity to join a company where your work directly drives customer satisfaction and retention. 🔍 The Role: In this role, you’ll be responsible for testing every aspect of the user journey- from onboarding and engagement to communication channels and platform interactions. You'll proactively uncover issues, analyse user flows, and work closely with cross-functional teams to make the product experience smoother, more intuitive, and more engaging. 💡 What You’ll Be Doing User Journey Testing • Test the full end-to-end user journey across web, app and all communication touchpoints (email, push notifications, installation flows, onboarding & off-boarding)., • Identify and document bugs, friction points, and UX blockers affecting adoption or retention., • Develop and execute UX-focused test cases and scenarios., • Proactively test all user-facing elements to ensure consistency and quality. Data-Driven Insights • Use data and user insights to identify high-impact problem areas., • Analyse trends, behaviours, and feedback to uncover root causes of churn or reduced engagement., • Prioritise testing based on impact and business goals., • Produce clear, actionable reports with recommendations for improvement. Collaboration & Problem Solving • Work closely with QA, Engineering, PS&A, Ops and wider product teams., • Communicate findings clearly and propose practical solutions., • Support UI/UX testing across all supported platforms., • Provide regular reporting to stakeholders and management. Testing & Quality Assurance • Maintain strong communication loops with Engineering and Operations to assist in defect resolution., • Update and refine test cases as the product evolves., • Support strategic initiatives and cross-functional projects as needed. ✔️ What We’re Looking For • Experience in UX testing, QA, or user-focused product testing roles., • Strong understanding of user journeys, usability principles, and user behaviour., • Ability to analyse user flow data and identify patterns or problem areas., • Excellent documentation, communication and collaboration skills., • A proactive mindset- someone who spots issues early and thinks in terms of solutions. Why You’ll Want to Join This business is known for its collaborative culture and strong retention in Technology. Many of the team have been there for 5+ years, and the leadership team actively encourages mentorship, experimentation and continuous improvement. You’ll be joining at an exciting time of growth, helping to shape the next phase of their platform evolution. Package: • Annual bonus, • 28 days’ holiday (+ length of service accrual & birthday off), • BUPA health & dental cover, • Pension & death-in-service, • Gym and golf memberships, • Food allowance and local perks, • Free state of the art onsite gym, bar, barista, barbers and amazing (Interior designed) social spaces, • Team events and personal development support 📨 Interested? If you’d like to learn more, apply directly or drop me a message and I’ll happily run you through the role, team structure and interview process. Please note we cannot offer sponsorship for this role and this role is required full time in office in Fareham