Amazon customer service jobs in Reino Unido

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation. If you join us, you’ll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Top reasons to join our team: • Be a catalyst to deliver a truly disruptive products that are growing rapidly, • Define, build, own, and run a service in high growth environment, • Solve unique and first-order problems at massive-scale across many AWS Services, • Learn how to build and operate distributed systems at massive scale, • Build and influence the tools and utilities that are part of the AWS fleet running our internal services Key job responsibilities WHAT DOES A SYSTEMS ENGINEER DO AT AMAZON? Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes. Our Systems Engineering roles help engineers develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identity and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely. You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: About the team About AWS Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. • Working knowledge of Linux system administration and good troubleshooting skills at all levels, from application to network to host, • Experience of systems automation using BASH, Python, Perl, etc, • Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP), • Exposure to cloud computing concepts and design considerations, • Knowledge of configuration management systems, such as: Puppet, Chef, Ansible, or related systems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

ECOMMERCE MANAGER (SPIRITS) - The Lakes Distillery LOCATION: Nyetimber Group London Office REPORTS TO: Group Head of Digital RESPONSIBLE FOR: No direct internal reports. External agency management COMMUNICATORS: Position works closely with the Group Head of Digital and with all key marketing teams as necessary, as well as external providers and agencies. Working with key warehouse and supply chain teams as well as the Sales team. MAIN PURPOSE: This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brands. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber and The Lakes should difference themselves with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Take responsibility for the technical aspects of site trading, ensuring we are optimised to drive strong conversion rates for the various markets & collections, and key products have exposure at the right times according to the communications plan., • Oversee website development, support tickets & maintenance and implement strategies to enhance functionality, conversion rate and user engagement., • Build the business case and lead the management of any new integrations, website migration projects, app plugins or innovative developments., • Deliver regular reporting on performance and recommendations for further optimisations., • Identify & execute strategies to boost online trading performance within the context of a luxury DTC brand portfolio to ensure that we are protecting and building brand equity while maximising sales., • Use data analytic tools to track & manage key performance indicators., • Oversee technical and on-page search engine optimisation, web speed and performance., • Create and manage website content and pages and product catalogues, implementing new content, promotional strategies, and product releases as required for each of the brands., • Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives., • Use a customer first approach to strategically plan the brands DTC presence across all owned digital environments from brand.com to marketplaces such as Amazon and Citrus., • Devise & manage CRO & UX testing roadmap for continuous innovation across DTC platforms., • Manage web development agencies & budget to ensure that they are delivering work that drives sales and brand equity. COMPETENCIES, QUALIFICATIONS & EXPERIENCE: • Experience in ecommerce retail environment, working across multiple platforms., • Experienced user of Shopify, Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software., • Experience in omni-channel retail models and how they can work together to drive incremental sales., • Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates., • Entrepreneurial mindset., • Excellent communication skills to manage multiple, cross-functional stakeholders., • International experience advantageous but not essential., • Passion for technology and digital media, with up to date technical and hands-on knowledge of digital marketing skills, including SEO, CRO, PPC and social media., • An understanding of how a luxury DTC brand should operate within the digital space.

Senior Contact Centre Engineer - Amazon Connect Location: Hybrid- London (1 day a week) Salary: £60-65k per annum Job Type: Permanentg Sponsorship: Not Available Company Overview: Our client is a leading global operator of government health and human services programs across the United States, United Kingdom, Canada, Australia, and Saudi Arabia. They deliver business process services that enhance cost-effectiveness, efficiency, and quality across government-sponsored programs. Job Summary: As part of the Contact Centre CX team, the Senior Engineer will configure, support, and troubleshoot Contact Centre as a Service (CCaaS), Amazon Connect, TTY, and Fax solutions. This is a hands-on technical role requiring collaboration with internal IT teams, business stakeholders, external clients, and vendors. The engineer will play a key role in implementing scalable solutions, resolving issues, contributing to major Amazon Connect projects, and ensuring the reliability and performance of the Contact Centre environment. Job Duties / Responsibilities: Amazon Connect Engineering & Delivery Implement complex Amazon Connect solutions aligned with business and technical requirements. Contribute to large-scale Amazon Connect initiatives including upgrades, migrations, new features, and cross-team rollout activity. Develop and modify contact flows, integrations, and supporting AWS components. Technical Ownership & Problem Solving: Troubleshoot, maintain, and proactively resolve issues across voice and data systems. Analyze existing contact centre technologies and recommend enhancements. Perform unscheduled or emergency work during outages when required. Collaboration & Communication: Work closely with Contact Centre leadership, IT groups, clients, and vendors. Translate technical information into non-technical language for business audiences. Maintain strong ownership of assigned tasks and ensure timely delivery. Provide clear documentation and contribute to process improvements. Change & Quality Management: Follow established implementation standards and change control processes. Create, update, and maintain artifacts and deliverables required for development and change management. Develop unit and integration test scenarios aligned with system requirements. Escalate risks and blockers proactively. General Responsibilities: Support the Supervisor with task planning, prioritisation, and delivery expectations. Maintain a customer-centric approach in all decision-making. Complete additional duties assigned by leadership as needed. Requirements: Education & Experience Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, Computer Technology, or equivalent experience. 5+ years' experience deploying, configuring, and managing cloud-based contact centre solutions, with a strong focus on Amazon Connect. Proven experience delivering Amazon Connect solutions in production environments. Experience working in fast-paced, deadline-driven, and cross-functional settings. Technical Skills Strong troubleshooting and problem-solving skills for complex technical issues. Amazon Connect hands-on experience including contact flow design, telephony configuration, routing, and integrations. Knowledge of HTTP methods, REST APIs, and JSON. Experience with diagnostic and support tools including Wireshark, Visual Studio Code, and standard Microsoft Office applications. Experience with Amazon Web Services (AWS), ideally including: Amazon Connect DynamoDB Lambda StepFunctions Desirable Skills & Experience: Experience with State & Federal Government clients. Knowledge of additional CCaaS and telephony platforms (Genesys, Cisco, etc.). Understanding of WebRTC. Familiarity with industry best practices, development lifecycles, and structured implementation approaches. Ability to adjust communication style depending on audience. Strong consulting and implementation experience in customer-facing environments. Preferred Certifications: AWS certifications (Associate or Professional level advantageous). Certifications with Genesys, Avaya, Cisco, Five9, NICE, or similar platforms

About the Role: Join Ferrero UK & Ireland as an eCommerce National Account Executive and become part of a forward-thinking team shaping the future of online retail. This role offers a fantastic opportunity to contribute to the success of our eCommerce sales operations by working closely with key customers, supporting joint initiatives and building valuable commercial expertise. You will collaborate with a wide range of teams across the UK, including Shopper and Marketing as well as with global colleagues in Strategic Business Development, giving you exposure to how Ferrero operates as a truly international organisation. You will be welcomed into a collaborative, dynamic and customer-focused environment where different perspectives are valued, and everyone is encouraged to learn and grow. We are committed to providing a flexible and inclusive workplace, alongside meaningful opportunities for professional development. Main Responsibilities: In this role, you will support day to day customer relationships, acting as a key contact for operational queries while helping to prepare sales volume budgets and forecasts. Working in partnership with customers and internal stakeholders, you will help drive improvements aligned to customer priorities, positively influencing performance and outcomes. You will take ownership of customer administration, build strong and respectful relationships internally and externally, and play an active role in improving the digital shelf experience. You will also support the execution of trade plans by managing promotional applications with customers and collaborating closely with Category Marketing and other partners to develop eCommerce specific product solutions. Working alongside Marketing and external agencies, you will help deliver engaging consumer-focused digital campaigns, gaining insight into media performance and identifying opportunities to improve return on investment. Your contribution will support the delivery of customer plans and promotional activity that drives strong execution and sales performance. Performance management is a key part of the role. You will be responsible for routine customer reporting, analysing performance and helping to design and implement solutions such as new initiatives, events, pricing strategies or product development. You will support the sales invoicing process to ensure service level agreements are met, manage SAP Trade Management processes end to end and assist with the management of promotional budgets to ensure investment is effective and impactful. If you're looking for a role where you can make a meaningful contribution, develop your skills and be part of an inclusive team that values collaboration and curiosity, we would love to hear from you! About You: An interest in new and emerging technologies and platforms is important for this role. You may already have experience with EPOS systems, market data and insights tools such as Nielsen or IRI, sales planning tools like Blue Planner, and reporting or visualisation tools including PowerBI and Microsoft 365. Just as importantly, you are inquisitive about the potential of new digital tools and AI, and keen to explore how they can add value and improve the way we work. To be successful in this role, previous or current Amazon experience is desirable and you will bring a high level of attention to detail, strong analytical capability and a clear focus on delivering results. You communicate clearly and inclusively, are comfortable influencing others, and enjoy working collaboratively across teams and functions. You are able to manage your time effectively, adapt positively in a changing environment, and balance multiple priorities while finding practical solutions with colleagues from different areas of the business. You will be confident using MS Office, particularly Excel, and experience with SAP TM is welcomed but not essential. Experience of working collaboratively within a cross-functional or matrix organisation is important, as teamwork and shared ownership are central to how we work. Our Benefits & Perks: Careers with caring built in - discover our benefits here . About Ferrero: Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com . DE&I at Ferrero: Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here . TPBN1_UKTJ

Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections. PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA: * You have experience of servicing a wide range of heavy tracked plant machines * Solid mechanical aptitude * The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery * You are comfortable with heavy lifting * Ability to work effectively on you own * Proficiency with MS Office * Interpersonal relationships / Customer awareness / Commercial awareness * Ability to work without supervision Salary and other benefits: * Company Van is provided * Salary: £15.00 - £19.00 per hour + Overtime, paid at time and a half + Many benefits. * Salary is paid door to door is paid under certain circumstances. * Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher. * Employees employee – Yearly nominations with £1000 for the winner, £500 for second, £250 for third. * Hours of work: 40 hours a week Key Responsibilities: * Investigate, diagnose and resolve customer reports of technical problems with equipment * Service a wide variety of machines both on and off site * Ability to work independently to troubleshoot and solve problems * Complete job cards to a high standard promptly and within a given timeframe * Complete paperwork and timesheets in a timely manner * Request parts efficiently and effectively * Good customer service skills * Develop and maintain good working relationships with internal and external customers * Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained * Ensure compliance with relevant procedures when repairing and inspecting equipment * Ensure work/personal equipment complies with all safety standards * Present a professional image at all times * Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy * All Engineers must ensure that their own tools and equipment are safe and legal to use. This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc

LOCATION: Amazon LCY3, Dartford SHIFT PATTERN: Monday to Friday SALARY: £38,000 - £44,000 If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE Electrically biased trades person based on site undertaking planned preventative maintenance (PPM) and repair of mechanical and electrical equipment, and building fabric. Based at LCY3 but may be asked to assist other nearby sites as required. KEY RESPONSIBILITIES To carry out planned and reactive maintenance as instructed by the Manager. Including, but not limited to fault finding, test, repair and preventative maintenance of electrical building services equipment; and other electrical duties in support of the rest of the team To carry out planned and reactive maintenance as instructed by the Manager. Including, but not limited to fault finding, test, repair and preventative maintenance of electrical building services equipment; and other electrical duties in support of the rest of the team Duties will also include carrying out various non-specialist building fabric maintenance tasks To close / update completed PPM tasks on the site computerised maintenance system Ensure engineering standards are maintained in order to maximise the operation effectiveness and reliability of the plant and associated systems To ensure company QA and site procedures are adhered to in all aspects Ensure Company & Site, Health & Safety procedures are followed at all times Maintain accurate site records/documentation in association with all site works To inspect the condition of services and proactively deal with call-outs/repairs as required, and requested by management Carry out tasks within typical plant room environments and at high level, working from platforms and ladders Keep and maintain all company issued tools in a safe and serviceable manner To proactively work towards the continued success and support of the contract with a positive approach Complete any other associated task requested by the management. This may include taking part security related tasks such as assisting with searches of the premises REQUIRED SKILLS AND EXPERIENCE City & Guilds 2382 18th Edition IEE Time served apprenticeship or equivalent training A demonstrable knowledge of building services engineering Customer service Smart appearance, presentable Logical thinker in fault finding situations Excellent interpersonal skills Good written and verbal communication skills Comfortable working within a team environment. Able to contribute to group success whilst willingly following instructions of others Able to work unsupervised Self-motivated and an ability to self-generate reactive tasks Adaptable and flexible approach to work requirements, willing to accept change Customer focused Willing to volunteer help Desirable: IPAF, PASMA Knowledge and use of computer software Microsoft Office, Building Management Systems HVAC & Building Services Engineering experience Benefits Were proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABMs benefits, visit our About ABM: ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. TPBN1_UKTJ