Trabajos amazon customer service en Reino Unido

About us BridgePro is a dynamic, independent product and procurement services company based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth. Role Overview As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience Operator to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats. Key Responsibilities • Respond to customer inquiries with clarity, professionalism, and warmth., • Maintain accurate records of orders, returns, and feedback., • Build and assist with product listings, descriptions, and updates across platforms., • Coordinate with suppliers and logistics partners to ensure smooth fulfilment., • Monitor inventory levels and support restocking processes., • Help prepare customer support materials and training guides., • Identify opportunities to improve service delivery and operational efficiency. The Role This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair. • Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations., • Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy., • Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation., • Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics., • Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth. Ideal Candidate & Qualifications • Qualification in Marketing Operations (preferred), • A “can-do” attitude and willingness to go above and beyond for customers., • Strong oral and written communication, analytical and organizational skills., • Excellent supplier relationship and negotiation skills., • Demonstrate ability to manage and motivate suppliers., • Experience in customer service and operations — attitude and adaptability matter most., • Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok), • Comfortable using spreadsheets, and email platforms., • Empathetic and solution-oriented in customer interactions., • Familiarity with digital marketing tools and social media (bonus)., • Proactive, reliable, and eager to learn., • Self-starter who enjoys problem-solving and working independently. Why Join BridgePro? • Be part of a growing brand that values sustainability, innovation, and customer care., • Work directly with the founder and shape the future of the business., • Flexible hours and remote work setup., • Opportunity to grow into a larger role as the business expands. How to Apply Send your CV on why this role excites you to . We review applications on a rolling basis.

Job Responsibilities 1. Warehouse and Operations Management • Manage daily warehouse activities, ensuring efficient inbound/outbound operations, accurate inventory, and supervising product quality. 2. Offline Business Development in the UK • Identify and develop local offline business opportunities and partnerships with a focus on driving sales performance growth to expand market presence. 3. Financial Management and Risk Control • Review financial statements, budgets, and expenditures to ensure financial stability and compliance., • Understand and apply UK fiscal and taxation policies, handle tax-related matters properly, and mitigate potential financial risks. 4. Collaboration with Online Operations • Support Amazon and other e-commerce operations by ensuring smooth offline delivery, qualification documentation, and after-sales service. 5. Team Management and Coordination • Supervise and provide support to the customer service, warehouse, and finance teams. 6. Reporting and Communication • Bachelor’s degree or above in Business, Management, or a related field;2–5 years of relevant experience in sales, operations, or business administration., • Priority will be given to those who have the legal right to work in the UK (valid visa, settled status, or citizenship)., • Bilingual proficiency in English and Chinese (Mandarin);Familiarity with the UK business environment, local tax or banking process is a plus., • Strong sense of responsibility, attention to detail, and ability to work independently.

Company: Hello Klean is an indie beauty brand based in London, focused on developing beauty solutions for hard water. We have sold over 500,000 products and were featured on BBC Dragons’ Den in 2023. With 700% growth in the last two years, we are on track to becoming a £100m global beauty brand. Job Overview: We seek a highly motivated and detail-oriented Senior E-commerce Executive to join our dynamic team. The ideal candidate will manage and optimise our online presence across Shopify and Amazon platforms. This role requires a deep understanding of e-commerce operations, digital marketing, and proficiency in utilising Shopify and Amazon tools to drive sales and enhance the overall customer experience. Who You Are You know DTC. • You have a background in digital marketing/e-commerce. You know Shopify and Amazon. • That’s the channel you will be working on;) You’re analytical. • You like drawing insights from statistics. Efficiency & consistency comes hand in hand. • You are an organised project manager. This hybrid position requires a presence for a few days at our London office. Responsibilities: Platform Management: • Oversee the day-to-day operations of our Shopify and Amazon accounts., • Ensure product listings are accurate, up-to-date, and optimised for search and conversion., • Implement strategies to increase sales and conversion rates on both Shopify and Amazon platforms., • Conduct regular analysis of sales data, customer behaviour, and market trends to identify opportunities for improvement., • Enhance the overall customer experience by optimising product pages, improving the information hierarchy, and managing reviews., • Generate regular reports on key performance indicators (KPIs) such as sales, conversion rates, operations metrics and customer satisfaction., • Use data insights to make informed decisions and recommendations for continuous improvement. Qualifications: • Proven experience in managing e-commerce operations, specifically on Shopify and Amazon platforms., • Strong analytical skills and proficiency in using analytics tools to derive actionable insights., • Familiarity with Conversion Rate Optimization practices., • Excellent communication and interpersonal skills., • Detail-oriented with the ability to multitask and meet deadlines in a fast-paced environment., • Knowledge of e-commerce trends, industry best practices, and emerging technologies.

About the Role: We are looking for a results-driven E-Commerce Operations Specialist to manage and optimize our sales channels (e.g. Official site, Amazon, Tiktok, Argos, etc.). You will be responsible for driving sales growth, improving product visibility, and ensuring seamless operations across all platforms. This role requires a mix of analytical skills, marketplace expertise, and a deep understanding of e-commerce best practices. Key Responsibilities: -Channel Management: Oversee daily operations across multiple e-commerce platforms (marketplaces, DTC websites, social commerce)； -Sales Growth: Develop and execute strategies to increase sales, conversion rates, and market share on each channel； -Listing Optimization: Ensure product listings are optimized for search (SEO), conversions, and compliance with platform policies； -Inventory & Pricing: Coordinate with supply chain and GTM to maintain optimal stock levels and competitive pricing； -Promotions & Campaigns: Plan and execute promotions, flash sales, and platform-specific campaigns (e.g., Amazon Prime Day, Black Friday)； -Performance Analysis: Monitor KPIs (traffic, conversion, GMV, ROI) and generate reports to identify trends and improvement opportunities； -Competitor Research: Analyze competitor strategies and marketplace trends to stay ahead in pricing, promotions, and merchandising； -Cross-functional Collaboration: Work with marketing, logistics, and customer service teams to ensure smooth operations and customer satisfaction. Requirements: -3+ years of experience in e-commerce channel management, marketplace operations, or digital sales； -Hands-on experience with Amazon Seller Central, Shopify, eBay, Argos, Tesco Marketplace, or other major platforms； -Strong analytical skills with proficiency in Excel/Google Sheets, Google Analytics, and marketplace analytics tools； -Familiarity with inventory management, pricing strategies, and marketplace policies； -Ability to multitask, prioritize, and adapt in a fast-paced e-commerce environment； Excellent communication skills (written and verbal) in English; Native. Preferred Qualifications: -Experience with global marketplaces; -Background in DTC (Direct-to-Consumer) brand operations; -Certification in Amazon Advertising, Shopify, or other e-commerce platforms.

I’m working on an exciting new opportunity with a global market leader in Retail Media looking to scale up in the UK. This is a fantastic opportunity for a highly experienced Sales Director to join an innovative front runner in the fast evolving retail media space and drive growth in the EMEA. The Company • Global Leading provider Retail Media AdTech, • 100% SaaS offering, • Partners with 75+ retail market places including :- Amazon, Walmart, Instacart & Target The Role • Lead on relationships with Enterprise brands, • Drive revenue from new business wins, • Deliver exceptional levels of sales and customer service to large, strategic clients and prospects, • Salary up to £200k OTE + strong share options, • Fully flexible working environment Desired Skills & Experience • Strong preference for selling retail media or ad tech solutions direct to advertisers, • Contacts across Retail/eCommerce, CPG/FMCG, Consumer Electronics, • A proven ability of prospecting, managing and closing a complex sales pipeline, • Solid track record of meeting and exceeding revenue targets To apply to this opportunity please reply to this advert or send your cv to

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are looking for a Staff Backend Engineer to join our rapidly growing technology team, responsible for continuous growth and support of our Sportsbook and Casino app, specifically around our Core Services. This position will be able to come in an have a lot of ownership of the shape of the backend implementation. It is an exciting and rewarding opportunity. As a staff-level backend engineer, you will: • Be a technical point of contact for various stakeholders, • Be technically talented, able to contribute quality code, and being passionate about the technology, • Be responsible for the quality, scope, and timeliness of all your deliverables Because we operate with a startup mindset, we will be reliant on your technical skill, but also your passion and ownership over all aspects of your work. What are we looking for? We are looking for an engineer who is willing to tackle problems with innovative ideas and quality technical implementations. We believe the perfect candidate isn’t interested in just what we’re building right now, but wants to understand where we’re going and how it impacts the customer to ensure everything we create moves us closer to our goal: delivering the best customer experience. The ideal candidate will have: • Min of 8+ years work experience, • Strong communication skills (both written and verbal), • Extensive experience with Java and Spring / SpringBoot, • Extensive experience with reactive programming (Spring Reactive), • A deep understanding of AWS Cloud technologies and how to create scalable multi-region applications, • Experience with the following technologies:, • AWS Serverless and serverless-supported languages, • DB (ex, Postgresql, CocroachDB), • Streaming technologies (Amazon Kinesis, Kafka), • Message Queues (SQS, RabbitMQ, ActiveMQ), • Experience working within an agile development, • Experience with containerization (Docker, Kubernetes, etc), • Experience with Micro-Service and Service oriented architectures, • Experience with Core Services around player journeys and experiences, • Nice to have experience with Sportsbetting and Casino software, • Nice to have knowledge around general trading rules and feed providers, • Nice to have knowledge with odds feeds such-as Radar, Genius, Swich, & Simplebet What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: • Competitive pay and benefits, • Flexible vacation allowance, • Flexible work from home or office hours, • Startup culture backed by a secure, global brand, • Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Retail Media Senior Consultant . The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in retail media strategy &/or e-commerce, and a proven ability to shape, and deliver innovative marketing related programmes of work. You should have some of the following experience: * Experience in retail media strategy, digital marketing, or e-commerce. * Understanding of digital advertising platforms, programmatic media, and e-commerce ecosystems. * Experience working with multiple Retail Media platforms, such as Amazon. * You must also have hands on experience in driving digital transformation more broadly, in areas such as building marketing strategies, designing future-fit marketing operations, and activating content, data & technology to deliver growth. * You will need to understand how to turn a set of business objectives, into capabilities and map those capabilities to solutions. This role is an exciting blend of management consulting skills, mixed with Retail Media specialism along with Marketing Strategy and Operations. * You will engage with clients to understand how they can transform their Retail media and wider marketing practices to better influence changes in consumer behaviour through progressive ideas, creativity, and consumer insights. * You will help design custom solutions to address client challenges across digital commerce ecosystems. * You will lead multi-disciplinary teams to design, develop and deploy marketing strategies & deliver quality consulting work that meets client commercial and strategic objectives. * You will partner with retailers and brand manufacturers, leveraging deep knowledge of the Retail Media landscape (channels, platforms, service providers, and tech stacks). * You will evaluate and improve clients’ overall retail media and wider marketing strategies, identifying areas for greater efficiency and designing solutions to enhance campaign performance, streamline operations, and maximize ROI. * You will research emerging digital media trends and share insights and best practices with internal teams. * Consolidate thought leadership, insights, and trends into actionable strategies and present to senior stakeholders. * You will have experience working in Consumer Products or Retail. A good fit for this role will bring many of the skills, experience, and attributes below * Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results. * Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. * Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders. * Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders. * Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working It would be a bonus if you had: * Experience working with DTC, B2B, B2C, and B2B2C models. * Experience with technology platforms such as Amazon ads, Google ads, etc. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

The EU AVS program aims to provide an industry-leading account management service at the optimal cost-to-serve for Amazon that exceeds vendors’ expectations and expedites their growth on Amazon. Amazon strives to be Earth’s most customer-centric company, where customers can find and discover any