Amazon customer service jobs in United Kingdom

Amazon Web Services (AWS) is the leading cloud provider, providing virtualised infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’ multi-tenant infrastructure. AWS is looking for an exceptional Security Operations Centre (SOC) Manager, to work in a team of technical and non-technical experts, with experience in building and developing teams that excel, as well as experience in improving processes and response to events through automation and efficiencies. You will own and develop a team of high performing security engineers and incident responders to support UK customers and their cloud workloads. You’ll work in a high pace, high visibility environment to execute the team’s mission and continue to raise the security bar for our customers. You will have visibility at senior levels of government agencies, commercial institutions, and AWS including interaction with CISOs, CTOs, their staffs, and AWS senior leadership. You will be working within a broader team of industry-leading security experts working with UK customers to operate and continuously improve industry-leading security programs and processes. This broader team manages the underlying security programs and processes for personnel security, physical and logical accreditation, education, awareness and training and assurance. This role will contribute to the development of the team, at a high pace, in a high visibility environment, to execute the team’s vision. We’re looking for an experienced and self-motivated candidate who can prioritise well and can communicate clearly and compellingly. This Security Operations Centre Manager will have a broad and deep technical knowledge, specifically in the fields of operating system security, network security, cryptography, software security, malware analysis, forensics, security operations, incident response, and emergent security intelligence. Among other duties, the SOC Manager will:  Provide leadership, strategy and direction to the operational team for security operations for the UK region.  Build, develop and maintain SOC policies, procedures and processes that enable an effective and efficient region  Ensure information and security data is continuously collected, correlated and analysed to detect external and internal threats and vulnerabilities to our services  Gather evidence, evaluate risk and deliver a plan to respond to contain and remove security threats as quickly and safely as possible  Define and review key security performance indicators that ensure service delivery and service improvements  Ensure integration and handover of new security services within the monitoring and detection capability  Develop and create reports for management updates and escalations using key program performance metrics  Optimise tools and processes that prepare the SOC to respond to security threats of the future  Engage with AWS colleagues and customer leadership teams on a regular basis Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. About the team About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: • Bachelor's degree in Computer Science, Information Security, or a related field, • Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security, • Experience in managing and developing teams, • Experience in progressive work within a software security team or related operating environment, • Experience applying threat modeling or other risk identification techniques or equivalent, • information security professional certification (SANS GIAC, CISSP etc.), • Master's degree in Computer Science or a related field, • Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques, • Experience managing remote team members Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

ECOMMERCE MANAGER (SPIRITS) - The Lakes Distillery LOCATION: Nyetimber Group London Office REPORTS TO: Group Head of Digital RESPONSIBLE FOR: No direct internal reports. External agency management COMMUNICATORS: Position works closely with the Group Head of Digital and with all key marketing teams as necessary, as well as external providers and agencies. Working with key warehouse and supply chain teams as well as the Sales team. MAIN PURPOSE: This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brands. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber and The Lakes should difference themselves with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Take responsibility for the technical aspects of site trading, ensuring we are optimised to drive strong conversion rates for the various markets & collections, and key products have exposure at the right times according to the communications plan., • Oversee website development, support tickets & maintenance and implement strategies to enhance functionality, conversion rate and user engagement., • Build the business case and lead the management of any new integrations, website migration projects, app plugins or innovative developments., • Deliver regular reporting on performance and recommendations for further optimisations., • Identify & execute strategies to boost online trading performance within the context of a luxury DTC brand portfolio to ensure that we are protecting and building brand equity while maximising sales., • Use data analytic tools to track & manage key performance indicators., • Oversee technical and on-page search engine optimisation, web speed and performance., • Create and manage website content and pages and product catalogues, implementing new content, promotional strategies, and product releases as required for each of the brands., • Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives., • Use a customer first approach to strategically plan the brands DTC presence across all owned digital environments from brand.com to marketplaces such as Amazon and Citrus., • Devise & manage CRO & UX testing roadmap for continuous innovation across DTC platforms., • Manage web development agencies & budget to ensure that they are delivering work that drives sales and brand equity. COMPETENCIES, QUALIFICATIONS & EXPERIENCE: • Experience in ecommerce retail environment, working across multiple platforms., • Experienced user of Shopify, Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software., • Experience in omni-channel retail models and how they can work together to drive incremental sales., • Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates., • Entrepreneurial mindset., • Excellent communication skills to manage multiple, cross-functional stakeholders., • International experience advantageous but not essential., • Passion for technology and digital media, with up to date technical and hands-on knowledge of digital marketing skills, including SEO, CRO, PPC and social media., • An understanding of how a luxury DTC brand should operate within the digital space.

Job Title: Performance Marketing Manager @ High-Growth D2C Wellness Brand Location: London - 5x days in the office Job Type: Full-Time, Permanent Salary: £50,000 - £70,000 This is a brilliant opportunity to join a fast-growing, founder-led D2C wellness brand at an exciting point in its journey. The business is investing heavily in performance marketing and is looking for a smart, curious and hands-on Performance Marketing Manager to help unlock the next phase of growth. You’ll work closely with the founders and Head of Performance, shaping how paid acquisition evolves across channels, creative and customer journeys. This is a role for someone who enjoys testing ideas, learning quickly, and seeing their work make a visible impact. You’ll have real autonomy, strong support, and the space to do great work! Key Responsibilities • Own and scale paid performance across Meta, TikTok, Google and Pinterest, • Lead structured creative testing across messaging, formats and visuals, • Write clear creative briefs and work closely with in-house design/content teams, • Own landing page testing and funnel optimisation to improve CVR, • Analyse performance daily, turning insights into rapid iteration, • Track and improve CAC, ROAS and blended MER, • Report performance clearly using Google Sheets, Motion and platform dashboards, • Test emerging platforms, audiences and formats, • Support and optimise Amazon Ads as part of the wider acquisition mix Skills & Experience Required • 3+ years hands-on performance marketing experience, • Proven ability to profitably scale paid acquisition (Meta, TikTok, Google minimum), • Strong creative testing mindset - not just media buying, • Comfortable owning both strategy and execution, • In-house D2C experience (strongly preferred), • Experience launching or rebuilding acquisition from first principles, • Exposure to Pinterest or Amazon Ads Why Apply? • Direct access to founders and real influence over growth strategy, • Opportunity to rebuild and own acquisition end-to-end, • Clear progression toward Head of Acquisition, • Fast-moving, high-ownership culture with zero bureaucracy, • Work on genuinely differentiated consumer products If you would like a confidential chat about this role or your next career move, then please get in contact with: Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

Amazon Account & Marketplace Executive Help shape the future of smart, sustainable heating Join Warmup on our mission to become the world’s most trusted, innovative, and accessible radiant heating and cooling brand. We’re driving global adoption of the most CO₂ efficient, comfortable smart heating solutions through world-class research, product innovation, and exceptional service. About Warmup Warmup is a British, research-driven brand pioneering smarter, more energy-efficient heating solutions that transform how people heat their homes. From luxurious comfort to lower energy consumption, our radiant heating technologies are designed to create a cleaner, more sustainable future. We’re proud winners of the Queen’s Award for Enterprise – International Trade (2020) and continue to scale globally with ambitious plans ahead. The Role This is a hands-on, end-to-end role for a confident self-starter who can manage the full UK Amazon account, drive profitable growth, and build a scalable framework for international expansion. You’ll take full ownership of Warmup’s Amazon presence, managing operations, SEO, PPC, content, pricing, promotions, and performance. This role suits someone commercially sharp, highly organised, and comfortable working autonomously with an entrepreneurial mindset. What You’ll Do • Own the UK Amazon account end-to-end, with full responsibility for sales performance and KPIs, • Manage a portfolio of products via Seller Central (and Vendor where applicable), • Define and manage pricing, cost matrices, and promotional strategy to secure the Buy Box profitably, • Manage routes to market between FBA and FBM, forecasting demand and margin impact, • Conduct regular Amazon SEO audits, improving keyword coverage and organic visibility, • Optimise listings (titles, images, bullets, attributes, backend keywords) to improve ranking and conversion, • Set up and manage Amazon PPC (Sponsored Products, Brands, Display), reviewing ACoS / ROAS weekly, • Create and upload A+ Content and maintain a high-quality Brand Store presence, • Own and deliver a promotional calendar, including deals and seasonal campaigns, • Monitor account health, listing quality scores, reviews, and returns to drive continuous improvement, • Conduct competitor and market research to identify opportunities and trends, • Work cross-functionally with Marketing, Product, Ops, and Customer Support to resolve issues and scale performance What We’re Looking For • 2+ years’ hands-on Amazon experience (Seller Central and Vendor Central), • Proven experience setting up, managing, and scaling Amazon accounts, • Strong working knowledge of Amazon SEO, Amazon Advertising, and marketplace mechanics, • Commercially astute and data-driven, with a focus on ROI, margin, and profitable growth, • Confident managing pricing, promotions, and performance against revenue targets, • Comfortable analysing data and turning insights into clear actions, • Proficient with Excel and e-commerce analytics tools (e.g. Google Analytics), • Autonomous self-starter with an entrepreneurial mindset, • Strong attention to detail and clear written and verbal communication skills Nice to have: • Experience with technical, home, or building products, • Experience with EU or international Amazon marketplaces, • Experience with setting up or managing Package: Salary dependent on experience and capabilities, and the ability to be promoted if you prove yourself successful. You’ll also have access to healthcare benefits, an awesome social team who organise events regularly, a fun group of colleagues and loads of opportunities to engage with the company and bring positive change that will have s tremendous impact on your career. If you want to write a cover letter that will capture our curiosity, then send that across too. We’ll be in touch to organise a phone interview if we see a potential match. All information received will be kept in strict confidence and used only for employment-related purposes

Biometric Operations Analyst About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Biometric Operations Lead Location: London Waterloo - Hybrid - at least three times per week Comp: £50k-£65k (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting-edge products trusted globally. We’re looking for a hands-on, solutions-focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data-driven investigations, and supporting cross-functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving. You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight-knit team. How you can make an impact Optimise the biometric platform: • Identify configuration improvement opportunities, • Understand the potential impact of configuration and model changes on the wider biometric platform Facilitate the deployment of new biometric systems/models: • Work with the model engineer to ensure thorough evaluation of the system, • Understand the potential impact of deployment, • Optimise the configuration, • Track performance as it progresses into production Design and use analysis and diagnostic tooling: • Collaborate with the Data Team, • Communicate trends to the wider business, • Tune and utilise alerting systems and performance tracking dashboards, • Identify, understand, and eliminate bias within the platform, collaborating where needed Work with the support team to investigate customer concerns • Have a good understanding of the Biometric platform, • Manage and keep track of tickets and resulting actions, • Investigate performance concerns, • Answer customer questions Work with Product and Engineers to reduce risk of Front-end changes: • Provide Guidance on the potential effects of front end changes, • Perform analysis on data samples, • Optimise configurations What we would like to see from you This role blends hands-on data analysis, and cross-functional collaboration to ensure our biometric platform is fair, reliable, and continuously improving. We’re seeking a practical, solutions-driven problem solver with strong analytical skills, attention to detail, who can communicate clearly across teams. • Analytical and Organised, • Can understand complex systems, • Communicate and collaborate with both technical and non-technical teams, • Excellent problem solving skills, • Python, • Bigquery, • Looker/Dashboarding experience, • Curious and keen to learn Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to

Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertisings growing team based in New York. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon. Within Amazon Advertisin

As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. Amazon is an equal opportunities employer. Protecting your privacy and t

Amazon's Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We are a vital set of systems for Amazon; without us no Prime Video customer could watch or buy their favourite titl

Our client is a true market leading supplier of both branded and own label gifting products. With a rich history of crafting innovative gift collections for major accounts, ranging from grocers to high street and online retailers, they have earned a strong reputation for consistently delivering fresh and creative products aligned with lifestyle trends. The Role: This position is based at the company's Kent office, offering the potential for hybrid work arrangements in the longer term it sits within the companys sales team, supporting the SNAM on UK accounts across Grocery, High Street and Online retail, with a career path towards developing into a full NAM role. A vital role in supporting the success of the companys national account portfolio, you will also work closely with the product development team to develop innovative and exciting gifting solutions for your customers. Key responsibilities will include: Learning the end-to-end sales and account management processfrom initial brief through to product delivery. Supporting and shadowing our Senior National Account Manager across a portfolio of key national retailers (e.g., Tesco, Asda, Amazon) Identifying & understanding customer goals & range requirements to reach personal sales & margin targets. Attending client meetings, preparing, and presenting presentations, taking notes, and preparing follow-up meetings. Managing timelines/critical paths within your area of responsibility to maximise opportunity and to meet customer requirement deadlines. Collaborating with our Product Development teams to bring new gifting ranges to life. Collating accurate costs to ensure professional service and a sustainable business. Conducting competitor research to retain awareness of market trends. The Person: 13 years' experience in a commercial, sales, or FMCG-related role A natural relationship builder who is eager to learn and grow Strong organisational skills and diligence in detail Strong commercial understanding and Microsoft Excel capabilities (Experience with the SAP software system is of benefit) Numerically & commercially minded A collaborator with excellent written and verbal communication Comfortable with travel across the UK for client meetings (Driving license required) Experience in either food or non-food consumer goods is a distinct advantage Salary: £35,000 - £40,000 (DOE) basic salary + bonus Contact: Consultant: Rina Gokani Reference: RG/95947 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine. TPBN1_UKTJ

About the Role: Join Ferrero UK & Ireland as an eCommerce National Account Executive and become part of a forward-thinking team shaping the future of online retail. This role offers a fantastic opportunity to contribute to the success of our eCommerce sales operations by working closely with key customers, supporting joint initiatives and building valuable commercial expertise. You will collaborate with a wide range of teams across the UK, including Shopper and Marketing as well as with global colleagues in Strategic Business Development, giving you exposure to how Ferrero operates as a truly international organisation. You will be welcomed into a collaborative, dynamic and customer-focused environment where different perspectives are valued, and everyone is encouraged to learn and grow. We are committed to providing a flexible and inclusive workplace, alongside meaningful opportunities for professional development. Main Responsibilities: In this role, you will support day to day customer relationships, acting as a key contact for operational queries while helping to prepare sales volume budgets and forecasts. Working in partnership with customers and internal stakeholders, you will help drive improvements aligned to customer priorities, positively influencing performance and outcomes. You will take ownership of customer administration, build strong and respectful relationships internally and externally, and play an active role in improving the digital shelf experience. You will also support the execution of trade plans by managing promotional applications with customers and collaborating closely with Category Marketing and other partners to develop eCommerce specific product solutions. Working alongside Marketing and external agencies, you will help deliver engaging consumer-focused digital campaigns, gaining insight into media performance and identifying opportunities to improve return on investment. Your contribution will support the delivery of customer plans and promotional activity that drives strong execution and sales performance. Performance management is a key part of the role. You will be responsible for routine customer reporting, analysing performance and helping to design and implement solutions such as new initiatives, events, pricing strategies or product development. You will support the sales invoicing process to ensure service level agreements are met, manage SAP Trade Management processes end to end and assist with the management of promotional budgets to ensure investment is effective and impactful. If you're looking for a role where you can make a meaningful contribution, develop your skills and be part of an inclusive team that values collaboration and curiosity, we would love to hear from you! About You: An interest in new and emerging technologies and platforms is important for this role. You may already have experience with EPOS systems, market data and insights tools such as Nielsen or IRI, sales planning tools like Blue Planner, and reporting or visualisation tools including PowerBI and Microsoft 365. Just as importantly, you are inquisitive about the potential of new digital tools and AI, and keen to explore how they can add value and improve the way we work. To be successful in this role, previous or current Amazon experience is desirable and you will bring a high level of attention to detail, strong analytical capability and a clear focus on delivering results. You communicate clearly and inclusively, are comfortable influencing others, and enjoy working collaboratively across teams and functions. You are able to manage your time effectively, adapt positively in a changing environment, and balance multiple priorities while finding practical solutions with colleagues from different areas of the business. You will be confident using MS Office, particularly Excel, and experience with SAP TM is welcomed but not essential. Experience of working collaboratively within a cross-functional or matrix organisation is important, as teamwork and shared ownership are central to how we work. Our Benefits & Perks: Careers with caring built in - discover our benefits here . About Ferrero: Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com . DE&I at Ferrero: Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here . TPBN1_UKTJ

Junior Pre Sales Engineer UK(Remote or Hybrid, its up to you!) £35,000 - £40,000 base pa (dependent on experience) Our Perks Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service Flexible working in a choice-first environment - we trust the way you want to work! Work From Home Allowance 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave Optional Healthcare Plan Life & income protection (Location dependent) Employee Assistance Programme (UK Only) The opportunity to share in the companys success through options If youre in London, a dog-friendly office with great classes, events, and a rooftop terrace The Role Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We're now looking for a talented Junior Pre Sales Engineer to join the team! What you'll be doing: The Junior Pre Sales Engineer role is primarily focused on the technical delivery of Proofs of Value (PoVs). Success is measured by the ability to execute reliable, credible PoVs using real customer data, producing outputs that can be confidently used in live sales cycles to support deal progression and conversion. The role initially involves limited direct customer exposure. Over time, progression comes through demonstrated technical judgement, curiosity, and a growing understanding of how high-quality technical execution drives commercial outcomes. This means you will: Own and deliver the technical execution of Proofs of Value (PoVs) to support the Chattermill sales cycle, from initial setup through to delivery. Prepare, ingest, and transform customer data for PoVs, including data acquisition, ETL processes, data modelling, and validation. Build and maintain PoV outputs such as dashboards, analyses, and reports, aligned to agreed scope, success criteria, and customer use cases. Validate data quality, coverage, and assumptions to ensure PoV outputs are reliable, defensible, and fit for use in a commercial sales context. Clearly document PoV setup, data limitations, and technical decisions to support internal handover, reuse, and consistency. Collaborate closely with DataOps, MLOps, Sales, and Product teams to deliver PoVs efficiently and to an agreed quality standard. Maintain demo and PoV environments in line with product releases, platform capabilities, and best practices. As you grow in the Pre-Sales Engineer role, you will: Gradually contribute to customer facing activities such as technical Q&A, PoV presentations, and solution scoping, supported by training and coaching. Develop proactive technical judgement, anticipating data quality or coverage issues that could impact prospect confidence. Connect technical decisions to customer use cases and intended outcomes. Show curiosity beyond execution, understanding why data matters and how insights will be interpreted. Contribute to shaping PoV scope around high-value use cases in partnership with Sales and Solutions Consultants. What youll need: Curiosity to turn business requirements into real technical solutions, and to understand how architecture, data, and AI insights directly drive buying decisions and measurable customer value. Coding ability in Python, with familiarity using modern AI-assisted development tools (e.g. Cursor, Claude). Proven experience building and running ETL workflows across varied data sources (CSV, JSON, APIs), with a solid grasp of data quality, validation, and error handling Comfortable working with imperfect or incomplete data, and clearly communicating assumptions, limitations, and trade offs. Strong analytical and problem-solving mindset, with the ability to diagnose customer challenges and deliver clear technical solutions. Excellent communication and presentation skills, able to explain technical concepts to non-technical stakeholders. It would be a bonus if you: Experience working with cloud-based SaaS products; exposure to modern AI tools and platforms. Exposure to B2C industries such as e-commerce, subscription services, or consumer platforms. Awareness of supporting trials, pilots, or Proofs of Concept, ideally in a commercial or pre-sales context. Our Hiring Process Lets introduce ourselves youll complete an introductory asynchronous interview - wed love to learn more about you, your ambitions, and what youre looking for in your next step. Get to know your would-be manager youll have a call with Tom Whitney, our VP Solutions Consulting, to learn more about the role and show off your experience. Show us how you work you'll complete a short take home assignment and demo for the team. Get to know your would-be team You'll meet people you'll be working closely with from the Commercial Team. How our values and your career goals align youll have a call with our cofounder to learn more about life at Chattermill and ensure were the right place for your next stage of growth. Our Values We are obsessed with experience We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress On every level, were motivated by taking on new challenges even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble We've come together to build a product and a category thats never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly. We believe the right team is the key to success At Chattermill weve learned that all our important achievements have been the result of the right people collaborating together thats why we need you to apply today! Diversity & Inclusion We want to enable exceptional experiences for everyone, and to achieve this we need everyones voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they dont meet 100% of the listed requirements we believe in potential and will happily consider all applications based on the skills and experience you have, wed love to be part of your growth and we encourage you to apply! TPBN1_UKTJ

We have an exciting opportunity to work for a nationally recognised distribution business, considered to be the leader in its field. Pay rates from £18 per hour depending on shifts. The role of Class Two HGV Driver is based in Park Royal, North West London. You will need a valid UK Cat C driving licence (with no more than 3 points), CPC and tacho card to apply for this role. We offer full support for you to succeed in your role! First Call Contract Services are an employer of choice for candidates from many backgrounds, such as delivery driver, warehouse, customer service, support worker, retail associate, cleaner and many more. Why work with First Call? Working with First Call Contract Services gives you many additional benefits! Money saving offers and discounts at your fingertips 24/7 GP helpline Discounted Gym membership in over 2500 gyms Online Payslip Access Personal Insurance Shifts for Class Two HGV Driver: 04:00 to 13:00 05:30 to 15:30 Monday to Friday + two Saturdays per month Pay: £18.00 per hour Paid weekly This is a temp to perm position. After successful completion of your probation, you will be awarded a permanent contract with a salary of £38,600 + bonuses + overtime Main Duties of Class Two HGV Driver: Safe operation of a class two HGV Daily vehicle checks Delivering to hotels and restaurants around London Driving in a safe and courteous manner Compliance with Drivers' Hours and Working Time Directive regulations Complete all necessary paperwork This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development. This job will suit any candidate with experience working at Amazon, Parcelforce, DPD, DHL, or similar employers. TPBN1_UKTJ