Amazon customer service jobs in United Kingdom

Head of Customer Operations Salary: £35,000 - £40,000 per annum Location: Remote (UK-based preferred) Our client is on a mission to revolutionise the way they experience Virtual Reality. Their award-winning VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team. This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader. They are looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: • Genuine enthusiasm for VR and gaming., • Strong understanding of Shopify., • Proven experience with CRM systems (HubSpot ideal)., • Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: • Experience in technology product launches., • Marketing exposure: Email, Google Ads, Meta Ads., • Understanding of China manufacturing and logistics., • Hands-on technical support experience with technology products. What You’ll Do: • Manage their CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries., • Lead and coordinate external customer service teams and agents during peak sales and seasonal periods., • Collaborate with the Operations team to support global logistics and day-to-day operations., • Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more., • Manage refunds, returns, and replacements via international 3PL providers., • Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others). Why Join Our Client? • Be part of a fast-growing VR hardware innovator shaping the future of immersive technology., • Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company., • Opportunity to work across multiple disciplines – operations, logistics, marketing, customer success., • Competitive package with room to grow as the company rapidly scales internationally. If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV.

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: • Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues., • Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText., • Contribute to the development and testing of new features, supporting smooth deployment into production., • Monitor KPIs, analyse trends, and take proactive steps to improve system performance., • Ensure compliance with data protection, privacy regulations, and security standards., • Collaborate with product owners to influence roadmaps and future developments., • Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: • Experience in AWS and Azure environments., • Strong knowledge of telephony and call centre technologies, ideally Amazon Connect., • Hands-on experience with ServiceNow CSM and OpenText., • DBA-level SQL skills across SQLServer, Postgres and MySQL., • Familiarity with GDPR and data protection in relation to personal data., • ITIL v3 background in incident and problem management., • Technical grounding in software development and web technologies., • Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: • Work on a high-profile transformation project with a meaningful social impact., • Be part of a business that values inclusivity, collaboration and innovation., • Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies., • A supportive culture that recognises integrity, initiative and teamwork. Think it could be a fit? We’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

An exciting opportunity has opened for an Amazon & TikTok Shop Account Strategist to join a fast-growing eCommerce agency within a global group. This hybrid role is perfect for someone who enjoys building relationships, loves working with popular consumer brands, and is ready to take the next step in their career in the Amazon, TikTok Shop, and retail media space. Objective: The Account Strategist will own and manage a portfolio of Amazon and TikTok Shop clients, focusing on driving sales growth, improving account health, and delivering brilliant service. They’ll also work alongside senior team members on strategy for larger clients, gaining exposure to some of the world’s best-known brands. Responsibilities: • Act as the main point of contact for Amazon and TikTok Shop clients, • Build trusted client relationships and help brands hit their goals across both platforms, • Optimise product listings, content and storefronts to boost visibility and conversions, • Monitor stock levels and performance metrics, resolving issues proactively, • Support advertising campaigns, influencer collaborations, and promotional activity, • Analyse performance data to spot trends and uncover new growth opportunities, • Produce regular updates and contribute to quarterly business reviews, • Collaborate with creative, content, and wider account teams to deliver results Requirements: • Experience managing Amazon & TikTok Shop accounts, ideally within a brand or agency setting, • Strong communication skills with a customer-first mindset, • Organised, proactive and comfortable managing multiple priorities, • Confident using data and eager to build analytical skills, • Basic knowledge of Amazon Seller and Vendor Central is a plus (training provided), • Previous specific marketplace account management or agency experience a must Benefits: • Hybrid working with regular time at the London Shard office, • 25 days’ holiday plus pension and private healthcare, • Fun, sociable culture with quarterly team events, • Excellent training and genuine opportunities to grow your career

Founded in 1998 at Soho House, Cowshed has grown into a globally loved brand, bringing a playful yet purposeful approach to wellness and beauty. We’re known for our natural products, unapologetic personality, and strong brand community. As we enter our next phase of growth, digital will be at the heart of how we scale, connect, and deliver. The Opportunity We’re hiring a commercially minded General Manager to lead and scale Cowshed’s online direct-to-consumer (D2C) business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens brand connection. You’ll thrive in a fast-paced environment where creativity meets performance and work closely with the CEO as a key voice at the table. We’re looking for someone with deep D2C expertise and a strong understanding of how to build and optimise a modern digital experience. You’ll be equally comfortable shaping strategy at a senior level and getting hands-on when required. This is a role for someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You’ll have strategic and operational control across: • Cowshed.com (UK + US), powered by Shopify Plus, • CRM (Klaviyo; ~200K contacts), • Amazon (UK + US stores), • trade.cowshed.com, our wholesale self-service platform for independent B2B customers, • Community/influencer marketing strategy development, • Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a full-stack digital growth mandate. You’ll build the team, reshape the tech stack, drive performance, and partner directly with the CEO. If you're excited about scaling a lean, performance-led, tech-enabled beauty business, you’ll be in your element here. What You’ll Do Commercial Leadership • Develop the end-to-end digital strategy for Cowshed, aligned to brand and commercial objectives., • Own and scale the full online D2C P&L, driving topline growth and bottom-line contribution., • Deliver an integrated strategy across acquisition, conversion, retention, and repeat., • Lead digital performance marketing across all paid and owned channels, optimising spend and ROAS., • Optimise Cowshed.com and Amazon for growth in both the UK and US markets., • Expand the performance of trade.cowshed.com with independent B2B customers., • Partner closely with brand and creative teams to bring Cowshed’s brand to life digitally across web, social, and CRM. Team Building • Build and lead a high-performing D2C team - hiring, structuring, and coaching as needed., • Decide when to outsource vs. in-house, and reset agency partnerships as required., • Work collaboratively across the business to embed digital thinking in brand, product, marketing, and commercial plans., • Play an active leadership role in the Cowshed team, contributing to wider business strategy and decision-making., • Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution • Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed., • Use AI to scale content creation (video, static, UGC-style) across channels., • Champion technology as a competitive advantage in a traditionally analogue industry. Customer Experience & CRM • Own the digital customer journey across all touchpoints, optimising acquisition, retention, and LTV., • Lead CRM strategy and execution (Klaviyo), personalising and segmenting at scale., • Foster a test-and-learn culture around customer engagement and conversion. Data & Performance • Build the analytics backbone needed to drive decisions and growth., • Own key KPIs including ROAS, CAC, LTV, conversion rate, and retention., • Report regularly to the CEO on growth, risks, and opportunities. What We’re Looking For • Proven track record scaling a D2C business from ~£1–5m revenue toward £10m+., • Deep experience across performance marketing, e-commerce, and CRM., • Strategic and hands-on—you can zoom out and build systems, or dive in and write copy., • Digital-native operator—ideally from startup or scale-up backgrounds, not big corporate., • AI-literate and eager to deploy automation across the stack., • Comfortable owning a P&L and accountable for commercial outcomes., • Experience in beauty, wellness, lifestyle, or luxury is a bonus—but not required., • Skilled at building and leading inclusive, high-performing teams., • Strong leadership presence; ready to operate as a key member of the senior team. About You We’re not looking for corporate lifers. We’re looking for doers who’ve built and scaled scrappy, digital-first businesses. If you thrive on speed, autonomy, and real commercial impact - this is your shot. Why Join Us • Full ownership of D2C strategy, P&L, and team., • Work directly with an entrepreneurial CEO and leadership team., • Help scale an iconic brand and shape its next chapter., • Be part of a dynamic, purpose-driven culture with global ambition. We Love AMAZING People We also love to reward our teams for their hard work and after all there would be no amazing products or brands without them! Our office has always got something going on whether that’s puppy yoga, massages, bingo nights or a bake off to bring our teams together. Here is a snapshot of some of the other fantastic benefits we offer; • Unlimited Holiday, • Flexible Working, • Private Medical Insurance, • Team Events & Socials, • Wellbeing Programme, • Free Breakfasts, • Volunteering Day, • Annual Discretionary Bonus, • Amazing Product Discounts *Location: Based in London at our Tottenham Court Road HQ. Hybrid working with a minimum of 2 days per week in-office. Reporting to: CEO

About us BridgePro is a dynamic, independent product and procurement services company based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth. Role Overview As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience Operator to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats. Key Responsibilities • Respond to customer inquiries with clarity, professionalism, and warmth., • Maintain accurate records of orders, returns, and feedback., • Build and assist with product listings, descriptions, and updates across platforms., • Coordinate with suppliers and logistics partners to ensure smooth fulfilment., • Monitor inventory levels and support restocking processes., • Help prepare customer support materials and training guides., • Identify opportunities to improve service delivery and operational efficiency. The Role This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair. • Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations., • Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy., • Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation., • Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics., • Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth. Ideal Candidate & Qualifications • Qualification in Marketing Operations (preferred), • A “can-do” attitude and willingness to go above and beyond for customers., • Strong oral and written communication, analytical and organizational skills., • Excellent supplier relationship and negotiation skills., • Demonstrate ability to manage and motivate suppliers., • Experience in customer service and operations — attitude and adaptability matter most., • Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok), • Comfortable using spreadsheets, and email platforms., • Empathetic and solution-oriented in customer interactions., • Familiarity with digital marketing tools and social media (bonus)., • Proactive, reliable, and eager to learn., • Self-starter who enjoys problem-solving and working independently. Why Join BridgePro? • Be part of a growing brand that values sustainability, innovation, and customer care., • Work directly with the founder and shape the future of the business., • Flexible hours and remote work setup., • Opportunity to grow into a larger role as the business expands. How to Apply Send your CV on why this role excites you to . We review applications on a rolling basis.

Within AGS, the Customer Solutions Manager community sits at the intersection of strategy and execution, partnering with Solutions Architecture, Professional Services, Support, and AWS service teams to help customers build mission-critical workloads on AWS. As an Amazon Web Services (AWS) Customer S

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