Amazon customer service jobs in Reino Unido

ECOMMERCE MANAGER (SPIRITS) - The Lakes Distillery LOCATION: Nyetimber Group London Office REPORTS TO: Group Head of Digital RESPONSIBLE FOR: No direct internal reports. External agency management COMMUNICATORS: Position works closely with the Group Head of Digital and with all key marketing teams as necessary, as well as external providers and agencies. Working with key warehouse and supply chain teams as well as the Sales team. MAIN PURPOSE: This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brands. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber and The Lakes should difference themselves with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Take responsibility for the technical aspects of site trading, ensuring we are optimised to drive strong conversion rates for the various markets & collections, and key products have exposure at the right times according to the communications plan., • Oversee website development, support tickets & maintenance and implement strategies to enhance functionality, conversion rate and user engagement., • Build the business case and lead the management of any new integrations, website migration projects, app plugins or innovative developments., • Deliver regular reporting on performance and recommendations for further optimisations., • Identify & execute strategies to boost online trading performance within the context of a luxury DTC brand portfolio to ensure that we are protecting and building brand equity while maximising sales., • Use data analytic tools to track & manage key performance indicators., • Oversee technical and on-page search engine optimisation, web speed and performance., • Create and manage website content and pages and product catalogues, implementing new content, promotional strategies, and product releases as required for each of the brands., • Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives., • Use a customer first approach to strategically plan the brands DTC presence across all owned digital environments from brand.com to marketplaces such as Amazon and Citrus., • Devise & manage CRO & UX testing roadmap for continuous innovation across DTC platforms., • Manage web development agencies & budget to ensure that they are delivering work that drives sales and brand equity. COMPETENCIES, QUALIFICATIONS & EXPERIENCE: • Experience in ecommerce retail environment, working across multiple platforms., • Experienced user of Shopify, Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software., • Experience in omni-channel retail models and how they can work together to drive incremental sales., • Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates., • Entrepreneurial mindset., • Excellent communication skills to manage multiple, cross-functional stakeholders., • International experience advantageous but not essential., • Passion for technology and digital media, with up to date technical and hands-on knowledge of digital marketing skills, including SEO, CRO, PPC and social media., • An understanding of how a luxury DTC brand should operate within the digital space.

Job Title: European Account Executive (Bilingual) - Full-time, Permanent, London or France Based Reporting to the European Country Manager, you will be responsible for the administrative management and operational follow-up of European customer accounts (distributors and retailers) for one or more brands. You will also work in coordination with sales, marketing and operations teams, within an international, retail-focused B2B environment. You must also be a proficient French speaker, and be fluent/bilingual in English. This role can either be based in London or France - if London based, you must be available to travel to France once a month. About us: HSNF is redefining beauty, growing year after year with trusted and loved brands, delivering professional-quality products. Mylee and Magnitone, our stars, are found nationwide in top UK retailers like Boots, Superdrug, and Holland & Barrett, and online at ASOS, Beauty Bay, and Amazon. And we’re just getting started. Mylee is the UK’s No. 1 At Home gel nail brand, and Magnitone’s latest innovation, Face Rocket, took home the 2024 Pure Beauty Award. With bold plans for European expansion and a focus on high-growth categories, HSNF is ready to lead the future of beauty. What you’ll be doing: Administrative management of European accounts • Manage the processing of B2B customer orders, including deadline tracking and communication regarding any stock constraints or shortages., • Act as the main point of contact for enquiries related to orders, deliveries and shipments., • Handle returns, credit notes, authorisations and claims (losses, damages)., • Use customer platforms as well as ERP and CRM systems to manage and monitor accounts., • Manage product listing forms, account set-up documentation and the implementation of new product lines., • Ensure the day-to-day administration of sales, wholesale activity and stock planning. Operational coordination and customer relationship • Provide operational support to customer accounts and distribution partners in the delivery of commercial plans and trade marketing activities., • Support customers and distributors in analysing stock requirements, building forecasts and tracking orders., • Contribute to the preparation and follow-up of sales meetings., • Work closely with sales, operations and supply chain teams to ensure stock availability and smooth order execution and delivery. Reporting, analysis and performance tracking • Prepare weekly and monthly reports (sales, SKU-level analysis)., • Analyse in-store sales data (sell-out – sourced from point-of-sale systems) to monitor product performance., • Carry out ad-hoc analyses to support operational and commercial needs. Operational marketing support • Coordinate with marketing teams to manage the transmission of creative briefs and the timely delivery of marketing assets., • Ensure that all content and materials provided to retailers comply with brand guidelines. Key Skills & Experience: • Degree in business, marketing, management or equivalent., • Proficient French speaker, fluent/bilingual in English., • Strong working knowledge of Excel (lookup functions, pivot tables)., • Comfortable using Word, PowerPoint and Canva., • Ability to quickly learn and work with ERP, CRM and customer platforms., • Clear and structured communication skills, both written and verbal., • Strong organisational skills, attention to detail and ability to meet deadlines., • Autonomous, team-oriented and able to coordinate with multiple stakeholders., • Analytical mindset with a solution-oriented approach., • Experience in a similar role, ideally in a B2B, retail or international environment., • Good knowledge of the French retail landscape, ideally within the cosmetics sector, is an advantage. Education & Qualifications: • Degree in business, marketing, management or equivalent. Compensation: • Competitive salary., • Company pension plan., • For London based employees - Hybrid working - 2 days in the London office (Tuesdays and Thursdays), 3 days from home (Mondays, Wednesdays, Fridays) - Travel to France once a month for an overnight stay, • 31 days of annual leave (inclusive of bank holidays), increasing to 33 days after 2 years and 36 days after 5 years of service., • Birthday Day Off, • Complimentary products and exclusive brand discounts., • Complimentary snacks and drinks in the office., • Access to weekly group PT sessions (for London based employees), and a 24-hour Employee Assistance Program (EAP). We welcome applications from all qualified candidates; however, at this time we are unable to provide visa sponsorship. For London based employees: you must have the right to work in the UK to be considered.

Senior Contact Center Engineer - Amazon Connect Company Overview: Our client is is a leading operator of government health and human services programs across the United States, United Kingdom, Canada, Australia, and Saudi Arabia. They deliver business process services designed to improve the cost-effectiveness, efficiency, and quality of government-sponsored benefit programs including the Affordable Care Act, Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health Insurance BC, welfare-to-work, and child support programs. Job Summary: As a member of the their Contact Center CX team, the Senior Engineer will configure, troubleshoot, and support Contact Center as a Service (CCaaS), TTY, and Fax solutions within the Contact Center environment. This role is technical and requires close interaction with Contact Center team members, IT colleagues, business stakeholders, clients, and external vendors. Job Duties / Responsibilities: Implement complex solutions on Amazon Connect. Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations. Communicate clearly (verbal and written) with internal teams, IT groups, customers, clients, and partners. Work unscheduled hours when required for emergency work or outages. Follow implementation standards and change control processes. Translate technical concepts into non-technical language when needed. Provide feedback and updates to internal processes through documentation. Demonstrate strong follow-through, ownership, and responsibility for telecom work. Analyze existing and new voice/data networks (as needed) and recommend solutions. Troubleshoot, maintain, upgrade, and proactively resolve issues in voice and data environments. Understand business processes and develop unit and integration test scenarios aligned with system requirements. Collaborate with the Supervisor to understand assigned work, meet deadlines, and escalate risks proactively. Create or modify artifacts and deliverables, including those required for change management. Perform other duties as assigned by leadership. Requirements: Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, Computer Technology, or related discipline; or equivalent technical experience. 5+ years of experience with cloud-based contact center solutions including deployment, configuration, and management of Amazon Connect. Strong problem-solving capabilities with the ability to resolve issues quickly and accurately. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform well in a fast-paced, deadline-driven environment. Ability to work independently as well as collaboratively. Proven consulting and implementation experience, with a focus on Amazon Connect solution delivery. Strong technical troubleshooting skills and ability to collaborate on complex configurations. Knowledge of HTTP requests, REST APIs, JSON. Hands-on Amazon Connect contact flow development experience. Software/tools experience: Wireshark, MS Office (Word, Excel, PowerPoint, Access), MS Outlook, Visual Studio Code. Software development experience in Java, C#.NET, Python, PHP, and/or modern web application development scripting/tools. Desirable: Knowledge of Amazon Web Services (AWS); certifications in Genesys, Cisco, Microsoft, Cloud, VMware. Desirable: Experience working with State & Federal Government clients. Knowledge of industry best practices and development lifecycle processes. Ability to adjust communication style based on audience and context. Knowledge of other contact center platforms. Experience with AWS services including: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video) (Streams/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, CloudFront. Knowledge of WebRTC. Strong customer-centric mindset. Preferred Certifications: Any AWS certifications. Genesys, Avaya, Cisco, Five9, NICE certifications. Physical Requirements: Ability to sit for up to 80% of the time. Ability to lift or carry objects up to 10 lbs. Frequent use of computer, telephone, and office equipment TPBN1_UKTJ