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Technical Support Coordinator My client is a world-leading manufacturer, highly respected in the scientific research and development sector, who gives their team the support and resources to make a meaningful impact. They are currently seeking a Technical Support Coordinator for their Andover site. This is a permanent position, offering the chance to join an established and dedicated customer support team. Position Offers: * Salary: £32,000 - £34,000 per annum * Permanent contract * Core hours: Monday to Thursday, 8:00am - 4:15pm; Friday, 8:00am - 4:00pm (with flexibility) * Excellent ongoing training and career development * Opportunities for occasional UK and international travel * Supportive team environment Key Responsibilities: * Assess and resolve customer issues efficiently, providing clear updates throughout · Liaising with relevant departments within the business this includes Technical, Stores, Shipping and Operational. · Managing all after sales queries and managing any issues that arise · Researching, diagnosing and troubleshooting faults · Track and report on all support cases, ensuring timely closure and high satisfaction · Coordinate with internal teams to address and resolve issues promptly · Support continuous improvement of support processes and documentation · Occasionally visit customer sites for support or training...