Service Manager
18 hours ago
Andover
Service Manager – Workshop & Field Operations Location: Andover area Sector: Plant / HGV / Commercial Vehicles / Agricultural & Ground Care / Mixed Fleets Are you an experienced Service Manager who thrives in a fast‑paced workshop environment? Do you enjoy leading a team, supporting customers, and driving operational performance — without losing your willingness to roll up your sleeves when needed? We’re supporting a long‑established engineering business in the Andover area as they look to appoint a Service Manager to lead a busy service department. This is a key leadership role, responsible for managing a team of around ten technicians and ensuring the smooth, efficient delivery of service, maintenance and repair work across a mixed range of machinery and equipment. While this isn’t a hands‑on engineering role, you’ll be someone who’s comfortable being close to the workshop floor, supporting your team, and building strong relationships with customers. What you’ll be doing * Overseeing the day‑to‑day operation of a busy service department, ensuring resources, workshop facilities and equipment are used efficiently and productively. * Managing costs, driving performance KPIs, and ensuring commercial targets are met. * Leading, motivating and developing a skilled team of technicians, creating a positive, collaborative working culture. * Building and maintaining strong customer relationships, ensuring service quality and repeat business. * Supporting continuous improvement across service delivery, processes and customer experience. What we’re looking for * Proven experience managing a service workshop in plant, HGV, commercial vehicles, agricultural machinery, ground care, construction equipment, forklifts, or similar sectors. * Strong commercial awareness with the ability to understand financial performance, drive KPIs and manage departmental budgets. * A confident leader who can support, develop and motivate a team. * Customer‑focused, organised, and able to keep a busy operation running smoothly. * Someone who enjoys being involved, visible and hands‑on in the day‑to‑day running of a service department. If you’d like to learn more about this opportunity, please get in touch for a confidential conversation