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Job Title: Household Customer Service Representative Location: Liverpool / Hybrid Salary: £26,938 - £28,609 per annum plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you will be doing: Respond to all enquiries from customer and colleagues through all lines of communication. Provide high quality Customer Service and give the Customer a Positive helpful experience. As a brand ambassador always conduct yourself and communications in a courteous and helpful manner and ensure that all information required by either the customer or the colleague is obtained and communicated correctly and efficiently. Give suitable information to customers and assist with any queries relating to their insurance needs and policy cover. Build Report and trust with the Customer, resolving queries in a fast and efficient manner. Have multiple conversations with different Customers on webchat without compromising the quality of chats. Maintain an accurate record of the assessment of the customers awareness of risk and insurance as well as their circumstances and objectives. Using the system(s) you are provided, determine which insurer or scheme will provide the most competitive and suitable product for the query, and ensure that the best premium and policy cover and terms are obtained for the customer. Ensure that you look to resolve any customer dissatisfaction at first point of contact. Discuss any additional covers available to the customer to ensure that all their insurance requirements are satisfied. Demonstrate flexibility, empathy, consideration and respect when dealing with customers, team members and external organisations. Ensure that you are always working to agreed service levels. Be empathetic to Customer problems and find suitable solutions. Liaise with the relevant company departments or external insurance organisations to ensure that customers' needs, and requirements are always met by the company. Assist your Management Team with the day to day running of the department and any requests they may have. Complete all Key Learning and any additional training as requested by the Business. To bring to the attention of management any training or procedural issues needing to be addressed on either a personal or Company level, including suggestions for improvements on existing processes and procedures. Assist other team members as and when required. To report any act of a criminal, dangerous or deliberately negligent nature by another member of staff to your supervisor at the earliest opportunity. To behave in a responsible manner in the office always. Resolve Customer Complaints in a professional manner whilst demonstrating treating the customer fairly. Ensuring all details on NB applications are honest and accurate Performing checks on applicants' details to confirm accuracy Updating details and advising customers to any change in the price of their premium Assisting clients in providing vital information Promoting bespoke packages relating to the client's needs Assisting and learning underwritingWhat we're looking for: A Positive "can do" attitude. Excellent verbal and written communication skills. Great listening skills. High level of accuracy and attention to detail. Good problem solver. Ability to work in a fast paced environment. Ability to multi-task and manage time effectively. Be able to demonstrate patience and empathy. Excellent customer service skills, incorporating a confident and pleasant telephone manner.Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

MHA, part of the Baker Tilly network, is seeking a Digital Marketing Assistant Manager to lead delivery across brands and markets. You will build trusted relationships with stakeholders, drive digital initiatives, and ensure brand governance across all channels, while supporting the Senior Digital M

Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs). We are looking for a dynamic and experienced Assistant Branch Manager to join our team. Represent the CTD brand and contribute to the profitability and reputation of your bran

About us At DFS Group, we're proud to help people create spaces they love to live in. We're home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether you're supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we're proud of. When you're part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It's a place where people stay because they feel valued, and find room to grow because they're challenged. About the role As an eCommerce Assistant you will support the wider department with online merchandising, conversion rate optimisation (CRO), digital project development, and key project support . You will execute best-in-class online merchandising through excellent management of product, category, page, third party tools and search functionality while fostering a curious mindset and adopting AI technologies to optimize workflows. You will be analytical and be able to translate data into actions, whilst also supporting the Senior Online Trading Manager with project, product and campaign delivery. What you'll be responsible for Effectively managing product, category, and online optimisations. Ensuring products are effectively managed through attribution, data feed management, and content optimisation across all channels. Maximising website, category, and product merchandising using best practice optimisation. Maintaining the accuracy of product information, images, and pricing on the website and all third party tools. Ensuring all new products and product updates are launched online and in third party tools in alignment with the critical path. Working collaboratively with the Senior Online Trading Manager and digital teams to execute the online trading and conversion rate optimisation strategy to drive sales performance. Analysing metrics using tools such as Google Analytics and ContentSquare to monitor ongoing online performance. Utilising insights to identify revenue and conversion rate growth opportunities across product pages, search results, product list pages, and category content. Ensuring all content SEO updates are managed in the CMS according to the prioritisation plan. Performing regular site walks, checks, and quality assurance on banners, links, range display pages, and product detail pages to ensure pages are updated, correct, and customer journey issues are resolved. Collaborating with the Insights, Direct, Store, and Customer Care teams to identify and report trading frictions across the business. Ensuring product listing pages are merchandised, on brand, and optimised in line with merchandising and trading strategies. Maximising cross and up selling opportunities across all site categories. Managing site search functionality, search results, failed searches, and performing synonym reviews. Optimising sales by regularly updating and refining trading pages. Supporting ecommerce marketing initiatives, including promotions, events, product launches, and campaigns. Conducting weekly competitor analysis to support trading and marketing teams. Reviewing weekly search, navigation, and search engine optimisation analytics to recommend optimisations and opportunities. Providing project coordination, development support, and tracking for digital initiatives across the department. Embracing and adopting artificial intelligence tools to enhance operational efficiency, data analysis, and content optimisation. Conducting weekly QA across all site pages and providing support for the weekly release program.. We're looking for someone who has A prior background in an e-commerce retail setting (desirable). A solid grasp of core digital merchandising strategies. Familiarity with CRO concepts, digital project tracking, and release support. Foundational knowledge of SEO principles and optimization practices. The ability to analyze commercial metrics to drive actionable insights. Strong organisational capabilities alongside clear, articulate communication skills. A collaborative team player who naturally fosters positive working relationships. Meticulous attention to detail spanning data analysis and creative executions. Excellent time management with an ability to prioritise workloads effectively. A knack for building cross-functional connections and engaging key business stakeholders. An inquisitive mindset toward adopting and applying modern AI tools Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply. Room to grow Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together. From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us. Our DFS Group benefits We believe great work deserves great support. That's why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here's what we have to offer: 22 days holiday, plus the option to buy up to 5 more Enhanced parental leave Health cash plan from £1 a month, with everyday cashback Employee Assistance Programme for support when you need it Extras like flu vouchers, menopause support and health check Pension with company contributions Life assurance for peace of mind Sharesave scheme to save each month and invest in our future Structured induction from day one Access to our Learning Hub and skills workshops Leadership development and apprenticeship programmes 30% colleague discount, plus 15% for friends and family, three times a year Discounts and cashback at hundreds of retailers SmartTech scheme to buy tech up to £1,000 Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrifice Electric vehicle lease scheme with Octopus to help you save and reduce your impact One paid volunteering day each year Equal opportunities We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences. We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower. If your experience does not quite match every part of the role, we'd still love to hear from you. If you need any adjustments or additional support during the application process, please contact our Talent Team at and we will be happy to help. JBRP1_UKTJ

Job Description /n We invite you to join Pho. /n And come be part of this stylish and lively restaurant brand. /n Were looking for a cool and charismatic Assistant Manager to join our management team in Pho Liverpool on Bold Street. /n Salary offer of up to£42,400is made up of a base of £32,400 plus earnings received through tronc. /n Whos Pho? /n Sure, our food is pretty amazing! But were also all about the atmosphere /n Were talking fu... /n /n /n /n ZIPC1_UKCT

To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection. Responsibilities of our Assistant Shop Manager:. To act as brand ambassador for Cats protec

As a National Account Manager, you'll play a key role in driving John West's growth within the Discount and Convenience channels. You'll own and deliver strategic customer plans, strengthen partnerships, and translate commercial insights into real business results. This is an exciting opportunity to join a dynamic team at our Liverpool office and make an impact in a fast-paced, collaborative environment. Develop and deliver ambitious strategic customer plans aligned with our commercial scorecard. Take P&L ownership of your accounts, ensuring delivery of volume, value, and profit targets. Build strong, cross-functional relationships with customers and internal teams to grow brand visibility and performance. Lead joint business planning (JBP) and performance reviews with customers. Partner with Marketing, Category, Finance, and Supply Chain teams to execute brand and category initiatives. Manage trade investment budgets to maximise ROI for both John West and the customer. Drive effective forecasting, evaluation, and reporting to ensure accuracy and business alignment. Our Values: We believe our values set the culture within the organization and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work. Collaborative Environment: At John West, you'll join a team-oriented environment where you'll work alongside Marketing, Sales, and Supply Chain experts. Our collaborative culture brings together diverse perspectives, helping you grow and succeed through shared expertise and innovative. Meaningful Impact: In this role, you'll have the opportunity to make a real difference. Your contributions will directly support our growth objectives, enhance customer relationships, and strengthen our brand's presence in the market, allowing you to see the results of your work in action. A new chapter for your career: We believe in nurturing talent. You'll have access to ongoing learning opportunities and mentorship, empowering you to advance your skills, broaden your expertise, and grow within a John West and Thai Union Group. • Proven FMCG experience, ideally within or closely supporting a sales function., • Strong numerical, analytical, and commercial acumen., • Exposure to account management or customer-facing roles, such as Account Executive, Buyer, or Category Assistant., • Understanding of branded business dynamics and collaboration with marketing., • Passion, energy, and resilience to succeed in a fast-moving environment., • Excellent communication and relationship-building skills., • A proactive, hands-on mindset and a true team player attitude. John West Foods is part of Thai Union, who are committed to "Healthy Living, Healthy Oceans." With a focus on health and wellbeing across our portfolio, John West fits perfectly as we have been delivering natural protein powering body and mind since 1857. We take our responsibility to sustainable fishing and the marine environment seriously - in 2016 Thai Union launched SeaChange, our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we're making great progress. Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done. Our people are full of positivity, resilience, fortitude and humour. We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age. • A competitive salary (dependent on experience), • 4 days in the office and up to 1 day at home, • 27 days holiday plus bank holiday (the ability to purchase an additional 3 days annually), • Discretionary bonus (based on company and personal performance), • A defined contribution pension scheme (maximum employer contribution of 7%), • Private Medical Insurance - individual membership paid for by John West, • Life Insurance, • Flexible Benefits - gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc, • Employee Assistance Programme - which provides support to help you navigate personal or work related challenges, • 1 day paid volunteer day, • Annual awards (linked to John West values, company and team events) #J-18808-Ljbffr

Cats Protection in Southport is seeking an Assistant Shop Manager for a 14-hour rota-based role, including weekends. This fixed-term contract supports our Retail team with day-to-day shop operations, performance metrics and brand representation.

MHA is seeking a Digital Marketing Assistant Manager to drive campaigns across four brands and markets, including MHA UK, Baker Tilly Ireland, Baker Tilly SE Europe and MHA UAE. You will line manage junior members, coordinate with cross-functional teams, and ensure brand integrity across digital cha